This post may save someone the aggravation I experienced. There are signs with QR codes placed in line and at the entrance that say, "Check in now to skip the line." I followed the process, paid the $30 convenience fee, and received a "Success!" message with instructions to proceed to the main rental counter to receive my vehicle assignment and rental agreement. Unfortunately, this directed me to the exact same line I had just paid $30 to skip. The dollar employees didn't seem to care, and we never received a receipt, so it may be difficult to get this refunded. read more

While helping my sister get her Dollar Car Rental at RDU Airport, I received a tire puncture entering their car lot. It was only on one tire. I used the correct entrance btw. I didn't back up. I even asked the employee who went to talk to a manager to check the camera and see that I entered correctly. The manager didn't even bother coming to see me. She sent the employee back saying thousands of cars have gone across the "spikes" without getting their tire punched, so they are not to blame. Luckily, I have AAA, so the flatbed transport to the tire shop didn't cost anything, but the tire replacement was $250. BTW I'd had a full set of tires put on a month and a half ago, so we are talking about tires in excellent condition. It bothers me that the manager avoided speaking with me and instead sent the employee back to me to do her/his dirty work. Also, I don't understand why their insurance wouldn't cover this freak accident. Unprofessional and shysty/unethical in my opinion. read more

I am convinced that Dollar rental is owned by the Devil himself. I was told there was a 2 hour wait for my already paid reservation. No care about my time & money at all. When I asked for a refund, I was told to fill out a form and I would be contacted. I have filled out two forms and haven't heard anything from them! WORST COMPANY EVER. Worth being sued. read more

WORST CAR RENTAL FROM DOLLAR CAR RENTAL AT CHARLOTTE AIRPORT. ANTS ANTS ANTS FILTH !!! Let's start with getting in the car & no washer fluid warning light. Oil maintenance warning. Had to have the fluid filled & wait. Make matters worse ANTS ANTS ANTS CRUMBS DISGUSTING !!!! Called customer service with attempt to get assistance. Spoke with customer service & put on hold , the they hung up on us. We called the Greenville/Spartanburg Dollar Car Rental since it was close to where we were. We explained the situation and we heard ..." no not again" and were told we had to drive the car back to Charlotte Airport Dollar Car rental. CUSTOMER SERVICE IS TERRIBLE !!!! see photos of the FILTH ANTS read more

See all

This was an awful experience please avoid this company, read the reviews 1st, they have the worst customer service, over charges, extra charges for gas, please, please stay away from this rental company ( dollar, thrift and herts). read more

All the reviews in the last 6 months are accurate. Long lines. Rude attendants. I'm only here because this is what my company contracted. I'd have gone to the counter next door if I had a choice. To make it even better...they said, "Pick any car in Zone 3." Ok. Great. Walked out to Zone 3. No cars. But there was a line. In the sun. Waiting for them to bring cars back from the wash. CLOWN SHOW! read more

Dollar Car Rental - Time for the line.... - Car Rental Near Me - Raleigh, North Carolina

Beware of the change in price from what you get online versus what you get at this facility. I was quoted one price for a rental and the price at the facility was $250 more (not including the deposit). Their claim was that the price of the LDW changed because I chose a different car. This place will play you and subversively get you into a different class car. Don't rent from here. Go off site from RDU airport. Save yourself money. read more

Line literally around the building in the cold with only one attendant. Someone said they'd been waiting two and a half hours. No excuse for such terrible management. Rent elsewhere. This isn't the first time they've screwed new over and I regret giving them a second chance. Also, there's a $200 cancellation fee on the day of the rental, and there's no customer support phone number, only an email form. It's literally a trap. Even despite this, several people have had to leave the line via uber. They're ruining hundreds of people's days and schedules. read more

Had a late flight, but vehicle was reserved. My wife belongs to their rewards program so she made the reservation since part of their rewards program is the spouse can be added as an additional driver at no charge. Counter person advised she had never heard of the Dollar Rewards program and there would be a charge for me as an additional driver. Needless to say I didn't add myself. Been trying to contact Dollar Customer Service a couple of times regarding the incident. Needless to say no one has responded. read more

NEVER USE THIS COMPANY AT THIS LOCATION. Any other rental agency at RDU will be better, no matter the cost. There was a 2 hour line to get the vehicle. The SUV I had reserved wasn't available, so they gave me a crappy compact that reeked of cigarette smoke and charged $200 for insurance for a 2-day rental when I made clear I only needed a basic insurance damage waiver. They charged for insurance I didn't ask for nor did they explain all the add ons they included without my knowledge (e.g., $20 PER DAY for roadside assistance!!), and after standing in line 2 + hours, I was then in a hurry. Once I got to my computer and saw what was charged, I tried calling the office, but it's virtually impossible to find a local number for that office, despite being given one that didn't work from a call center in India & a number of attempts to then call 800 and 866 numbers and rehash the contract, I couldn't get through to a live person. All of these other horrible reviews are 100 percent accurate. Upon returning the car and speaking to someone, rental agent said: Tough Sh*t. DO NOT DO IT - they will rip you off. read more

I had left my belongings in the car, the next morning they were "missing". I still have not heard back from the manager

DO NOT RENT FROM THEM OR HERTZ AT RDU. Over charge for many things not told and not explained. I got charge for tolls when there were none on my route. I got over charged for fuel even though I filled tank and what was missing was less than a gallon by the time I got to airport. $27 charged. Now tolls that were not in my route nor mentioned they had a pay by plate. I think I'm overcharged because I insisted on a down grading from electric to regular car and did not buy insurance or upgrade to midsize. Though my direct agent was pushy but he was not rude but that cannot be said for his coworkers that night. Customer service sucks as they pressure you to get what you don't need and then they keep adding charge to your account. DO NOT RENT FROM HERTS/DOLLAR at Raleigh-Durham Airport. read more

Renting with Dollar is one of the biggest mistakes I've made. I reserved a car rental in April and they had me pay for most of it then. In the email they sent me, they specified that the charge would be from Car Hire. I had no issues picking up the car or returning it, but they charged my card the full amount even though I had already paid for most of it. I tried emailing many times and calling their phone numbers and could never reach anyone, so I had to have my credit union do a chargeback. Because of this, Dollar has been sending me invoices for the full amount again and I still hadn't been able to get ahold of anyone to discuss the fraudulent charge. Today I finally got ahold of someone and he stated that I had initially paid Car Hire, not Dollar, and that I still owed the full amount, even though Dollar specifically told me when I booked the reservation that the initial payment would be charged by Car Hire but went to them. When I argued with the person I was talking to, they got frustrated and claimed they had already sent me to collections (so why are you trying to get me to pay Dollar still?). This is all for $117.17 by the way (the amount I still owe and have been trying to pay). I will never rent from Dollar or any of their affiliates again and have told everyone I know about this situation so they don't get harassed too. read more

ITS BEEN 2 months since i dropped off rental car i stI'll haven't received my security deposit back .. there's no one u can contact at all!! definitely a scam read more

Very professional in Raleigh And very well spoken The entire team is very professional read more

Rented a car for a roadtrip, staff was nice but the car was something else. I got a ford escape, driving down I-95 speed limit is 70 mph, once I hit 70 mph in the vehicle it would start shaking to the point I thought the tires were going to fall off. Driving down I-95 in a shaky car it started to pour rain turned the windshield wipers on and the wipers never touched the window on the passenger side making it almost impossible to see. Also once you reach 30+ mph the vehicle gets very loud never been in a car this loud before. Jeep wranglers with the roof off are quieter.... Only thing I liked about the vehicle was the heated seats and heated steering wheel that's about all. read more

I booked a rental car and was sent a confirmation code in which a Toyota Corolla or similar was available to me. My reservation pickup time was 5:00pm. Firstly, why is a pickup the same time as the store closing, and secondly, the gentlemen in the store turned the lights off and locked the door at 4:57pm. Upon trying to get in, I initially was just started at, and the manager greets me by saying, "Last name?" He became very combative saying he didn't see a reservation and ultimately said he didn't have a car and there was nothing he could do, despite Dollar confirming my rental for pickup at 5pm. He was extremely rude and dismissive or concerns and did not want to answer my questions about how I was able to schedule a rental yet there were no cars available at pickup. He stated that Dollar overbooks on purpose in hopes that people cancel their reservations. I am extremely disappointed with how I was treated and will never use this rental service again nor will I refer friends and family to this service. I'd like to speak with a supervisor over Mark (I believe that was his name). This was at the Dollar rental in Apex. read more

Run away!!! they will charge you extra fees for insurance you don't need. they will not refund you after you prepay so your stuck with the wet dog smelling car whether or not you return it early. run away. walk instead - what a total scam. read more

a little nervous when read a lot of bad review, however my overall experience is not bad. Rent for two weeks with lowest price and my insurance, the car is clean and with good condition, and drive smoothly. The staff is not much welcome, but not trying to sell anything. There have no additional charge after return. Possible each one have different experience read more

Horrible, my family waited for over an hour to get a car. It was total chaos. They gave us the wrong vehicle , no organization whatsover. I will never use Dollar again. This company is lousy! read more

Don't rent from this company. I rarely write reviews, however, I don't want anyone to get ripped off like I did renting from this company. I was assured of one price by an agent at the counter in-person after standing- line for 50 minutes, regarding a price because my online car/booking was not ready once I arrived in San Antonio Texas. I received a receipt only to be charged the original booking and the new booking saying I did an upgrade, which was not true at all. Double charged and there's nothing I can do about it. Check your paperwork thoroughly before leaving . read more

I was skeptical about renting from here due to the bad reviews but went against my gut and booked with them anyway. Wow do I regret it. The poor reviews are definitely justified. I waited in line for over an hour and half before I got to the counter even though I had filled out all of my information online ,including credit card, which they advertised as a way for me to just show up and pick up my car without waiting in line. When it was my pickup time, I clicked on the provided link to choose my vehicle but it kept saying my vehicle was not ready and to check back in 15 minutes. The 15 minute timer does not count down unless you stay on the screen, which was very annoying. I decided to wait in line anyway, which I am glad I did because I believe that link would have just kept telling that my vehicle was not ready even though I was able to go and select a car right away when I finally got to the counter. read more

Dollar Car Rental - Electronic check-in to select vehicle - Car Rental Near Me - Raleigh, North Carolina

Ridiculous wait times standing on line waiting for a car takes longer than the flight here!!!! QR codes to skip th queue which don't do what they say. Rubbish. read more

Horrific. Every time. Never seen more than 2 agents at a desk. This time there's on and upwards of 40 people waiting. Shambolic. read more

Dollar Car Rental - Car Rental Near Me - Raleigh, North Carolina

not enough staff, and the "check in and skip the line" thing is an absolute lie. well over an hour to get your car. ridiculous line. etc etc. worst car rental location ever read more

Worst rental car experience of my life! I will never use Dollar Car Rental again. Anything you think you're saving with lower prices is offset by their deceptive business practices and hidden (or downright fraudulent) charges. My story: after a 5 hour flight, we showed up at the pickup location at RDU on a Saturday at 6pm to find more than 18 people in line and ONE single person working at the counter. It took over 2 hours to get to the front. I felt really bad for families with babies or small children. When I did finally get to the counter, I told the agent I did NOT need insurance since I have full rental car coverage on my auto insurance. Signed the tiny pad which had a waiver on it (you know, to waive the insurance). Drove 3 hours to our destination. Next day when looking at the paperwork I noticed that they had added "loss damage waiver" for $35/day and "premium roadside assistance" for $10/day. Called to rectify but the rep couldn't do anything over the phone, said I had to drive back to RDU (6 hour round trip) or could probably get it resolved when I returned it. Upon return at the end of my trip, I talked to a manager to get the incorrect charges removed, he said it couldn't be done until I was emailed the final invoice. Two days later I got the invoice and called, but they couldn't help me either. Since I signed the little pad, I apparently have no recourse (even though I called as soon as I spotted the error). Their customer support is useless and will only try to pass it off to the next person down the chain. I will be calling my credit card company to initiate a chargeback on the items I did not ask for, but I'm not even sure how successful that will be since everything is worded as a "contract" (even though they never actually go over the details with you - just ask you to sign a paid with a few words of text on it). If you must rent a car, I would suggest: 1. Make sure you confirm EVERY line item on the slip before leaving the counter, no matter how long you've been traveling and standing in line and just want to leave. Once you leave, you have ZERO recourse to make changes. 2. Choose ANY other rental company than Dollar. I've used Turo in the past and considering how much Dollar just scammed from me, it would have been cheaper. read more

Your reservation price online and what you pay for in person don't match it doubles. Also they charged you for bringing the car back on a full tank. read more

Initially I seen a lot of bad reviews but I was already booked so it was too late to turn back now! It was an amazing in n out service, within 6 minutes of me being there I was checked in and driving off the lot in my rental car! Thank you so much dollar. read more

Can I give LESS than 1 star?! The Dollar rental charges went up in 200.00 intervals when I picked up from RDU - finally, I had to find a dollar agent (no easy task). Even though I'd rented through Priceline, and Dollar had ALREADY been paid, DOLLAR attempted to add unauthorized charges to my account, and the car I was assigned was NOT in the "assigned" spot, which was another Dollar nightmare. The option to go directly to your car is a joke and ONLY available if you give your credit card number - without being advised of the costs! There is no clear way to preregister without providing your credit card number and then be charged at pickup with full, accurate disclosure of the charges. It is ABSOLUTELY foolish to give your CC info without having a CLUE as to what you will be charged for and when and why. But that is what Dollar wants you to do. My return experience was WORSE!!! (BTW, being in a state of grief can REALLY get in the way of attention and focus) - I inadvertently returned the car to the wrong airport (Dulles vs. Ronald Reagan) - instead of being alerted by the Dollar representative and given the option to go to the correct location - nothing was said - the car was accepted, and I was charged TWICE! I had more than enough time to drive to the correct airport - I was never given that option. In addition, the absolute inability to talk to a live person at a dollar unless you are throwing more money at them is non-existent. I wanted to confirm that I'd agree to prepay for a full tank - NO WAY to get that information. Every single number I could find took me to an automated system - a live person is ONLY available if you are throwing your money at them! I find them a disreputable company engaging in disreputable practices. Transparency is a joke. I will NEVER rent from Dollar/Priceline again, and I heartily advise you to be seriously cautious!!! Please! My wallet is already shattered - I hope no one else has a similar experience. Please, please, please be careful and STRONGLY reconsider Dollar and /or Priceline. A company that does not provide user-friendly access to information is a company to be feared. read more

they should be sued! ruining folks vacations 40 people in line one attendant 2 to 3 hour wait we gave up and called an uber why is this company permitted to offer cars it clearly cant provide jn a timely manner? read more

Waited more than an hour for a reserved rental. The staff say this happens very often. read more

Dollar Car Rental - Line waiting for reserved cars - Car Rental Near Me - Raleigh, North Carolina

If there was an option for 0 stars, I'd use it. Horrible experience, long lines, one employee, ridiculous wait times. This is not the first time. I hate you, Dollar, but I need a car. read more

The line here is over 2 hours to get the car. The pre-registration doesn't work and the people are exceptionally unhelpful. They also close in the middle of the night so if your flight is delayed they cannot help you. Get another rental car company. read more

Didn't have any issues with this facility. The car was alittle older but clean. I spent maybe 15 minutes total to get registered and on my way. I would definitely use them again if needed. read more

Waited an hour just to receive my car after I made a reservation weeks in advance. Avoid!

Rented a car at the Houston airport. Car was paid for through a travel company. Dollar agent would not let me have the car without purchasing their insurance. He also charged me for a full tank of fuel instead of the couple gallons I used to drive 82 miles. Dollar is a rip off and a scam of a company. Please do not use them. read more

Manager Special = Electric Car. Completely ruined my trip. Had to cancel several plans because it was taking so much time to find charging stations. When we did find some, they were either completely in-use or out of service. The few we found charged slowly (3-4 hours). Dollar Rental if you are reading this - whoever on the executive team that thought of electric cars as a viable option for vacation rentals needs to be fired. One manager told me he has no issues with his electric daily driver...well, this ain't my daily driver, it's a car I was supposed to use to drive my family on a pre-planned, packed vacation. Thank you for ruining our vacation... read more

We are in EV car hell right now. SUV was not charged when we got it. No where to charge it. Tried 3 different places, EV will not take a charge. My cousin is following us around in her Toyota Camry to make sure we are not stranded. This is a 4 day vaca to see family, and all we have done is stress about transportation. We can't go anywhere to sight see much less get back to the Raleigh Airport. read more

Mr. Nader the shuttle driver at Dollar/Hertz is probably the employee of the year! Long story short, the returns gate is open at 4 Am the earliest. A piece of information I was unaware of (I assumed all airport car rental locations are 24hrs). My flight was at 5 AM and I was freaking out on what I shall do with the rental, with long lines at the TSA I would miss my flight! Till my hero Mr. Nader who is about 30 minutes early to his shift showed up and allowed me in through the gate, took the rental in and drove me to the airport from the rental location when his shift hasn't even started. It's the little things like this that take an organization a long way. The world needs more of Mr. Nader. Please promote him read more

If I could give zero stars I would! We flew into Logan Airport in Boston waited over 2 hours to get the car which we had a reservation for. My flight was shorter! When we returned the car we were told to leave the keys in and just go- no one inspected the car before or after we rented it. A few days later we're hit with a $35 damage fee! Supposedly there are scratch marks - we were unable to get the $35 back and it's just not worth the time or hassle. Customer service is terrible and just passed you on to someone else. I'll never rent from them again read more