I read the reviews and decided to give Sam a chance. I am absolutely floored at how well my car…read moreturned out. He removed the tree sap, fixed some dents, buffed out scratch to keep the cost down, and painted. He told me I wouldn't recognize my car. I walked right past it! Some things to understand before procuring his services: First, voicemail is almost always full, he is a one person shop so he won't be able to answer the phone for most of the day, he might respond to text messages, and finally, he is an honest man who deals in cash. I like the old school vibe. He has very interesting stories ( he was the soap box derby world champ in 1970) and will do his best to work within your budget. It cost me $1200 for a job that was originally quoted for $3200 elsewhere. Sam was very honest with me. My 2009 Ford Focus only has 68k miles on it. The tires are new and the transmission is solid. Sam told me he would keep the car until about 159k miles. He certainly made it easy to do so. I told Sam about his rating on Yelp. He's not an online kinda guy. He said it was nice that people thought he did good work because he always tries to be an honest person.

This guy is awesome. Good prices, good work and really fast. You can't find shops like this anymore.read more

Ken came over while having a cookout and took care of my car for me. Did great work and was…read morereasonably priced.

From the owner: Ray's Automotive offer gas lockouts Towing & mobile services…read more Roads Service Fees Start At $40 in town. Towing Service Fees Start At $65 in town.

Chris Johnson rep who helped! He was extremely awesome and making sure that all of my needs were…read moretaken care of. He took his time to make sure he understood everything that I had going on to make sure I got a great quote.

I had slight damage to my Acura MDX and went to Hendrick Collision to get an estimate for repair…read more They were very friendly, looked at the damage and did not hesitate to get a tool, put the panel back in place and make an adjustment while my car was still in the parking lot. And even more remarkable, there was no charge! Wonderful customer service!

Caliber collision did an amazing job on my electric i3 BMW, which had a recent fender bender. The…read morecost was totally reasonable (a pleasant surprise, in fact). They also got it done when they said they would in under 2 weeks. And the car looks like new. Amazing job!

Caliber Collision scored a plus in my book . They were on time and efficient every step of the way…read more. This includes helping me coordinate with a car rental service . They came in under budget , and even washed my car .

My car was rear-ended and this was one of the places that USAA Insurance recommended. I made an…read moreappointment to get an estimate and it was pretty painless. Enterprise also drops of rental cars here but they come from a location in Cary so it may take a while. I was kind of surprised how long it took (several weeks) to fix my bumper but then again I don't know what the supply chain or staffing is. I will say everyone I interacted with was professional and polite, and also kept me up to date on the status of my car. I do recommend them but with the caveat that it may take a long time to get your vehicle repaired.

I received excellent customer service at this Durham location. I made an appointment for an…read moreestimate for a small paint job. Service Advisor, Greg Biggerman, was a joy and pleasure to work with. He assessed the paint job that the online dealership forgot to fix before selling it and started to work on the paint imperfections. He called his crew member to buff out the imperfections and my SUV is good as new!!! I was in and out in 20 minutes!! If you want friendly, fast and great customer service, stop by the S. Alston Avenue shop and ask for Greg!

I caught the front bumper of my Prius on a parking block so it was hanging loose on one side. The…read moregentleman at Hatley's reattached it in under five minutes and wouldn't let me pay. This is the kind of neighborly service that makes for loyal customers.

The quality of the work, the professional expertise, the attention to detail, and the friendly…read morecustomer focus from the team at Hatley's Body Shop simply cannot be beat. Their estimate beat all others; the work was completed on time, and the final product was stunning. Without reservation I give Hatley's Body Shop my highest recommendation and highly recommend them to anyone who needs body repair work.

Their communication is great, and the work was done on budget and on time. I would recommend using…read morethem and I certainly will again.

Paid out of pocket for body repairs to my vehicle in July of 2024. They gave me an estimate as…read moremultiple repairs and then regenerated it at $400 less as a single repair. They told me it would be 10 to 14 days but they had the vehicle for 1 month and still didn't finish all of the work. Not only that, the cost reverted to the original estimate amount. When I picked my vehicle up, they turned it over with it running. I didn't think much of it until I got to where I was going, turned off the ignition, then found that the battery was dead. Additionally, they didn't assemble all the trim which ended up falling off, broke the switch on the inside of a door, and I found sever divots and unpainted portions of the damaged area. They refunded me the cost of the unrepaired part and offered to fix the door switch but I didn't want to deal with them anymore so I got out of this situation before I got even more frustrated. My mechanic recommended CSI and my experience was so bad, I'm going to a different mechanic now. In my experience, CSI was very expensive, very slow, had bad communication, and performed mediocre quality work.

Highly recommend this shop! After my car was damaged in a hit-and-run, they were incredibly helpful…read morethroughout the entire repair process. They took the time to explain different options that helped me save money while still making sure the repairs were done properly. The turnaround time was much faster than I expected, and my car looks great again. On top of that, the customer service was excellent -- everyone was professional, communicative, and genuinely cared about helping me during a stressful situation. I truly appreciate their honesty, efficiency, and quality of work.

As you can see by my previous review and how he commented, (belligerent ramblings) he basically…read moreacts like a toddler when he receives information he doesn't like. the facts are, he quoted $12500, and flipped it to more than 30k without warning after I was already financially trapped. He is either amazingly incompetent or a crook to miss by 3X of his original quote. he didn't even dispute it, just said I was "too busy", you will also see he did not dispute my claim that he was supposed to use epoxy sealer on metal first before body filler which any real body shop knows to do and anyone can quickly verify online, he only resorted to sarcasm and hyperbole. FYI, J R Bully and Fraud, I am not going away until I get the bulk of my wasted money back.