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    Enterprise Rent-A-Car

    2.6 (27 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

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    11 months ago

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    3 years ago

    Horrible service , racist never coming they started yelling when I politely asked for my reservation

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    Ask the Community - Enterprise Rent-A-Car

    Alamo Rent A Car

    Alamo Rent A Car

    3.8(184 reviews)
    4.3 mi

    I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

    Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

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    E-Z Rent A Car

    E-Z Rent A Car

    1.5(73 reviews)
    4.4 mi

    Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

    AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

    Thrifty Car Rental

    Thrifty Car Rental

    1.4(100 reviews)
    4.3 mi

    The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to support in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles Additionally, they sent me out to find the car myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. They just pointed in a general direction and treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

    We got the best deals from thrifty . Was looking to rent a car from NC airport and Expedia have the…read morebest deals from thrifty . Cheaper than hertz and few others . Got a car for about 35$ which was good. .. it was also very easy to extend it for another day. Very easy process . There was a free shuttle from the airport to the rental car location ... it was slightly crowded and there were 2 employees helping . Was a bit slow , but we were ably to do pre checkin using the systems they had . Once pre checkin was done , it took them 5-10 mins to give me the car .. good service . They take deposits but give them back . Overall a very good experience.

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    Thrifty Car Rental
    Thrifty Car Rental - Free shuttle

    Free shuttle

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    Advantage Rent A Car - Rental counter without adequate customer support!

    Advantage Rent A Car

    1.6(73 reviews)
    4.4 mi

    I see why this place has such a low rating…read more If I could give zero stars I would. I called to extend the time of my rental several hours. The customer service representative told me at that point I would be a charge for a full day. She said she would put down my 4 hr extension but technically I had til 6pm that next day since I was paying for a full day. Every rental company I have ever rented from has this same policy. I also confirming didnt need to call in again as long as I returned by 6 the next day. I recieved an unnecessarily aggressive phone call where the manager Austin answered the phone with "I see you rented til yesterday at 10pm, it is now 2pm the following day. When are you going to bring our car back?"....no politeness or professionalism just felt interrogated. I approached him in person about it upon returning the vehicle at the time stated and he was unapologetic and annoyed. He laughed sarcastically when I asked for his managers name. Its clear that this was not specific to me. The other employees clearly had been victims of his toxic and crass behavior and were looking nervous. Other customers were being overcharged at the exact same time I was approaching him about this. They also charge $500 for you to drop off your car in a different location. And there is a 250 mile cap per day for local resident renters. Skip the condesending staff and red tape with this little company and head to Alamo, enterprise or even avis. Not worth a dollar or two saved.

    I went on Priceline to reserve a car for a trip that we have to take this weekend. When I went to…read morepick the car boy ole' boy was I in for a terrible surprise. They were going to charge me $20 if I had to go through a toll, .55cent per mile for anything over 200 miles and they refused to let me rent a car because I didn't have a flight and I paid on my debit card. Let's not forget that my debit card was charged!! After yelling and screaming I was finally able to get my money back. I am still without a car but at least I got my money back. NEVER again will I rent anything from Advantage.

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    Advantage Rent A Car
    Advantage Rent A Car
    Advantage Rent A Car - Full of debri, food and sticky stuff. A mere wipe down would have been nice

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    Full of debri, food and sticky stuff. A mere wipe down would have been nice

    Enterprise Rent-A-Car - carrental - Updated May 2026

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