I rent from this location everything and there is an employee here I believe her name is Kea and she is AMAZING!!!!! Whether she is helping me or another customer, she is always helpful and kind. I've been renting from enterprise for almost 16 years and she is one my favorites. Love enterprise. You all have never let me down. read more

I booked a reservation with this branch over the phone, confirmed this location via email receipt. When I called them to make sure they were coming to get me from the collision center I dropped my car off as promised, I was told I never made a reservation at this location and that my reservation was made at another location. This is not true. They switched the location of my reservation (presumably because I was told the collision center partners with a different enterprise location). I then had to wait 25 minutes for the other location to pick me up as I was not able to call them ahead of time as I was driving to my collision appointment and then drive back to my home in Durham. All in all, about 40 minutes of my time was wasted because this branch was unable to communicate with me that they switched my reservation. read more

First, I want to give kudos to the manager who seems to be working hard to satisfy customers. For the most part, the majority of the employees also seem nice and responsible. However, you cannot be assured that the type of car you reserve actually is available in this location's inventory just because you received a reservation confirmation. I received a call after receiving my reservation confirmation informing me that the size/type of car I reserved was actually not available -- in spite of the confirmation -- because the online reservation system is not connected in any way to the local inventory, particularly if your reservation is same day. Fortunately, by the time I arrived, someone had returned a car that fit my needs so everything worked out. When I returned the car, however, the person who checked my rental car back in quickly alleged that I'd somehow done minor damage to the car -- a minor issue that had been present before I received the car. I asked to speak with the manager who resolved the issue. Be careful to really, really check the car you receive out and perhaps even take photos just in case you miss something!!! I should have known this but was having a stressful day when I picked up the car (unexpected car repairs on my own car) and didn't cross my t's and dot my i's. read more

Reserved a premium car online. When I got there, they told me that they don't ever have premium cars at the location. Ended up with a Nissan Rogue at the price for which I had reserved the premium car. No discount. I can think of several terms for this business model (scam, bait-and-switch, etc.). While I was waiting for the car, they were training a new employee. Giving him guidance on what to say and not say to customers. Really eye-opening and discouraging read more

Made a reservation and called the day before to make sure that they would take my interim license with my passport. Was told by the employee there that yes, they do it all the time and it was no problem at all. I show up the day of the rental and the manager refuses to rent to me. I am now stranded in North Carolina with no forseeable way home for at least the next 10 hours because every other rental agency is sold out of cars. Every other enterprise and avis in the area was willing to rent to me, but they are all sold out of cars and I now have no way to get home. Simply because this specific manager doesn't feel like renting to me. read more

My reservation was made by my insurance company. I was approved to have the car for a month. I asked for a mid size sedan. When I arrived, they didn't have one and brought around a compact car. When I asked if they had anything any larger they brought me a tiny Kia SUV that had stains on all the seats. I took it because that was my only option. About a week and a half later it rained and when I turned on the wipers there were no wiper blades so the wipers were just scraping the windshield like nails in a chalkboard. I called to see what could be done and was told they had 0 cars to swap out. I could just take it to get wiper blades put on somewhere. After all the money that my insurance company and myself paid to rent this crappy car, I don't think so. I called corporate and was told I could contact other locations to switch the car out ( not well we have a car at this location but told me to call other locations) after two more failed attempts I finally found one at the airport. Staff there were nice and the process was easy. As my return date approached I was notified I may not have my car by that date. I called and asked if I could extend it. The person on the phone was nice and said sure. He charged me for the extra days. This was on Thursday, I was extending through Tuesday. Monday afternoon at 4:30 I receive a call asking why I hadn't returned the car on Thursday. When I explained the situation and that I had already paid to extend the reservation, I was told I needed to come in and sign paperwork. I asked why I needed to come sign paperwork since I had already paid and my car was to be returned in the next day. I was told well we just have to have it. I told them that I would sign the paperwork the following day when I returned the rental as I live 45 minutes away and was not going to drive all that way in 5:00 traffic just to sign paperwork. The guy on the phone got an attitude and said well I guess we will see you tomorrow. After all the money we have paid to have a car for a month, why was I not being assisted in finding a replacement vehicle when there was an issue? Why wasn't I told about paperwork when I extended the reservation? read more

Super easy process. Nas got me in my vehicle within minutes of arriving and was personable, helpful, and relaxed. All other staff were excellent, as well, when I returned and got me in and out quickly. Good vibes at this place. I will be coming back! read more

The rental experience was great! I rented a car while my vehicle was being repaired. A representative from Enterprise on Durham-Chapel Hill Blvd picked me up at the repair shop. I got the type of vehicle I reserved and got checked-out quickly. The car itself was clean and worked out just fine. When I returned the vehicle the check-in process was fast and the agent took me back to the repair shop to pick up my car. The people were great, and the rental experience couldn't have been better. I'll be back here for my next rental! read more

Don't bother calling - they do not answer the phone. I had scheduled on 12/27/23 to arrange a pick up on 1/2/24 at 8:45am (6 days between scheduling and my pick-up date). I confirmed THREE times while on the phone scheduling that an individual/driver will call me prior to 8:45am on 1/2/24 to inform me that they are on the way and indeed picking me up at the scheduled time at the scheduled body shop. I informed the scheduler that I have not had a great experience with Enterprise in the past and I am hopeful this time will be to standard. I WAS WRONG. No one picked me up at 8:45am. No one picked me up at 9am. No one picked me up at 9:15am. No one picked me up at 9:30am (because who has to go to work, right?). I tried to call multiple times and I was told "someone is on the way, he left a while ago so not sure. Maybe traffic?". I left the body shop and then received a voicemail at 9:37am stating "I am here at the body shop". Which is just shy of an HOUR PAST MY RESERVATION TIME. That's embarrassing Enterprise. Zero stars. read more

Enterprise Rent-A-Car - Car Rental Near Me - Durham, North Carolina

Just had an accident that totaled my car. I was at a doctor's appointment that ran over a bit and I rushed to get here only for them to be closed.... But Mrs Kya came out and took care of me, and made sure I got into my rental! She was very sweet and diligent and was able to get me out of there in about 10 minutes. I appreciate her kindness because she definitely did not have to do that. THANK YOU KYA!!!! read more

They went above and beyond for us to get us a car after Geico incorrectly told us they had made us a reservation (a fault of Geico, not Enterprise). I had to wait for a while for a car to be ready (amazing that they were even able to pull one together for us without a reservation, given the current shortage) and watched a never-ending stream of people come in asking for cars, help, etc. I was amazed at how calm, level-headed, and friendly the staff here were, despite how busy things got. They were super patient answering my questions about how the rental would work and even gave me tips on how to sort things out with Geico. Much appreciated! read more

I came here from Chapel Hill in the rain around noon yesterday in hopes of either changing out my rental or improving the windshield wipers on the one I had. The people there met me with friendly, welcoming faces and could not have been more helpful. They gave me an option if I wanted to trade, but ended up changing out the wiper so it worked perfectly & wiping off the dash etc inside my car. This will definitely be the Enterprise I will return to, if necessary in the future. read more

Best Enterprise ever! Great customer service. Always helpful. This is the only rental place I use. Just call ahead. Inventory is low. read more

Changed my car from a coupe to a convertible for a 14 hour drive. I asked politely for any other vehicle and there were none available. I advised next that I would write a bad review because of the change, and the agent cancelled my reservation completely. I was not allowed to rent the convertible, and had to get a taxi to Alamo Rent a car Jim read more

A hassle free experience, the cars are clean and reliable while the customer service is always friendly. Payden did a great job helping me out with my last rental. read more

I have dealt with this Enterprise more than once. I was not happy the first time, nor this time. I had a reservation for a rental with them made through my car insurance company, they called me and scheduled my car pick up in person (they don't deliver) for 10a.m. on Wednesday, Oct. 23, 2024. Having no vehicle and expecting to get in one that day, I arrived on time via cab service. When politely approached the desk to discuss my reservation, the person who assisted me, looked up my reservation and informed me that they had no car available to me! I asked why no one thought to call and inform me of such to avoid the wasted trip I paid for out of pocket, the manager became sarcastic stating "Well, I'm informing you now"! I lost it! I told him his professional duty is to assist the client, keep the client informed of changes do not sit on his thumbs and wait to bum rush the client with bad news. I ended up demanding a car take me home and vow to not in my power ever deal with this place again. Very un-professional. I don't find their cars up to date anyways. read more

Got dropped off from Mark Jacobson Toyota (by an MJT sales rep too, kudos for that) after having my vehicle towed to the dealership for maintenance on NYE weekend, wasn't sure I would be able to get a vehicle. Not only did they turn around a vehicle that had JUST been returned in less than 15 minutes, the folks behind the counter were friendly, funny, and kept me smiling the entire time despite being stressed about everything going on. Competitive rental rate, a VERY nice new Kia Soul rented out, and returned with absolutely zero hassle (but many more smiles and good vibes). Will absolutely be referring business here again and this'll be my first stop if my vehicle is in the shop again in the future. read more

Arranged to pick up a vehicle at 8AM and was on the road by 8:08AM. Couldn't have asked for a more smooth and pleasant process. Very efficient. read more

I had a confirmed (online) reservation on November 10th, a rainey Tuesday: YOUR RESERVATION IS CONFIRMED Thank you for your reservation. Your confirmation number is 1751709633. However, while on my way, I received a telephone call informing me that a car was not available. I was told that I could call back around 4pm to see if they had car available. I had no choice but to divert my taxi to the airport in order to rent a car. THIS SERVICE IS TOTALLY INACCEPTABLE!! What is the world is going on with Enterprise??? Their service is usually spot-on, but...This is the second time in 4 months that I reserved a car with Enterprise only to arrive and not have a car available. read more

We thought we had the best rental car experience with Enterprise in Denver several years ago but the 19th Street location in Philadelphia was even better! We reserved online and were in a car driving away within 10 minutes of arriving. Thomas offered super friendly and super quick service. Great experience!!!!!!!! read more

Unsatisfied customer here! Was in a car accident. Insurance sent me here! I made a reservation online! Was told I didn't have a res. Showed the lady at the counter the confirmation, they said they didn't have it, and had no cars available until 3 days from then! We left! I called corporate! They said a regional manager would be calling me!! 4 weeks later, I'm still waiting for the call!!! NEVER again!!! read more

I just left to pick up a rental I reserved an they gave it away after I asked for a pick up this morning that they told me they couldn't do never again 2 times rudeness in 2 days read more

We started off great--walked in, said we needed a car and the agent set it up right away and said they need to wash it and will bring it around. Things went downhill from there--we never saw that agent again. We waited while other customers came and went. After 40 minutes, I asked where our car was. Turns out it was one of the cars parked in front of the office for about the last 30 minutes, but no one checked us out. One star because I have to, one star for initial good service. Deduct 3 stars for ignoring us sitting in plain sight (why did the other staff think we were there?) read more

I was supposed to get a ride from Enterprise to their local office (the same # I called the day before for a reservation) to pick up a car. No one showed up so I called and was told they didn't have a reservation for me! I have the confirmation # and email from them to prove it. The girl in the office said she had no one to pick me up and was closing in 45 minutes. She said that the central reservations office doesn't always communicate well. Well that's not the customer's fault! I was counting on a ca today because my own car is at the Honda dealer since my engine died and I have no transportation! My plan today was to get the rental car and go look at used cars in car lots since the price quoted to fix my old car is over $6000. read more

I had to rent a vehicle because my car was in the body shop getting repaired. My insurance didn't pay for my rental and I was vexed. I'm extremely pleased that I chose the Enterprise on Durham-Chapel Hill Blvd. Amanda and her staff are absolutely awesome. From customer service to conversation and candor they are sincerely a class act. I would recommend them any day. My experience was fantastic. -Larry B. read more

Great service. My rental was great and very pleasant to drive. The comfort level made254 miles each way really smooth.

The employees of this location represent the worst of humanity. I went in to rent a car and was given a much larger vehicle and told it would be the same price. I expected to pay 300 or so a week inclusive ( as quoted and promoted.) I was charge well over $1100 dollars by the staff, who refused to give me an itemized invoice when i questioned it and i started hearing the staff say "get that faggot cracker out of here" and "F*** that white faggot" I called an Uber to get me home and actually stood out in the pouring rain rather than stay inside the building and wait for my ride. I spoke with these people several times during the course of the rental, and Dray and Kevin told NOTHING BUT LIES. Enterprise should be ashamed of themselves and I reccomend NOBODY go to this location. I feared for my safety and have had them repeatly call my phone back to back to back after being told NEVER to call it again. I for one, will never do buisiness with this location or this company where bigotry, racism and fraud really downright theft are the name of the game. BEWARE!! Do NOT USE read more

Employees unhelpful and wouldn't help with information that wasn't on the website. Completely ruined our trip. Horrible experience they sat on the phone while we all waited for service Update Manager Nick is a real one, he helped us when no one else would, he saved the day read more

Enterprise Rent-A-Car - Car Rental Near Me - Durham, North Carolina

I just wrote a scathing review about the Chapel Hill Franklin street location. Due to insurance reasons, I had to stay with Enterprise. I called this location and had a completely different interaction. Jimissa picked up my call and proceeded to solve all my problems within the span of a single phone call. She heard me out and even arranged for their office to pick me up because I did not want to work with anyone from the (closer) Chapel Hill office. She was professional, competent and a problem solver. I don't know if she was the manager there or not (wouldn't surprise me if she was) but this is the sort of customer service that one wants to get. If strongly recommend this branch of Enterprise as a car rental place. (I'd also strongly recommend Jimissa taking over the Chapel Hill office :) read more

The team here went out of their way to make this a good renting experience. They even got me into my preferred brand of automobile. Everyone I had contact with was knowledgeable, helpful and professional. The only thing I would like to see different is for the pricing to be a little more upfront. Some of the taxes or miscellaneous charges were not completely clear and the final charge was more than I thought it would be, but otherwise an excellent experience. read more

They give you two keys on a wire ring together and both must stay on that wire. Said it was a corporate policy so that could sell the car. What a boneheaded policy! If customer loses one key - they lose both. Car interior was clean but outside was not. Windows were streaked. Agent was too busy talking to go through car features. read more

For a company that claims to be customer centric this place is a joke. They make it un convenient in every sense of the word to do business with them. The staff here is laughable and shows no empathy for time. Luckily it isn't my insurance company that sent me here, but if it was I'd make sure they send me somewhere else. Terrible customer service! read more

I've used enterprise on Franklin St and other parts of the country for years with excellent honest service. I tried the location on 15-501 in Durham and encountered a very negative experience. I won't go into detail but I don't plan to use enterprise again as my preference. overall I think it's a good company but would recommend staying away from this location. read more

Absolutely terrible customer service. They had multiple agents call me not a single one was used through the whole process. They gave multiple quotes different times. They asked me to come in and pay. I got there then they said it was the wrong day to come in and pay. They charged me for insurance after I specifically said I did not want any insurance. Very disappointing recommend not using this company go anywhere else. In addition, the people who work in the office are able to dictate whatever prices they want regardless of whether it is covered by insurance or not. What that means is that even though you might have booked a reservation, they have the ability to up-sell you if they want to because they essentially always want you to pay the highest rate. Not to mention that they describe supplemental liability as a coverage that will protect you up to a million dollars. You don't get that million dollars unless you die which at that point it would be pretty pointless. Here take a million for your dead body. read more

So much different than other states branches with all the strange rules and such the person who helped us was unsure and slow the car was on dead empty read more

I rented a 15 passenger van to take Scouts to the mountains. At pickup the windows were dirty and crumbs were in the seats from the previous user. When I got home I washed the windows, however the black dirt from the windows streaked the white van with black streaks. So, yeah, I had to wash the van before I used it. And I HATE the corporate policy that they never give you a vehicle with a full tank of gas. Mine had between a quarter and 3/8 full. If it's lower than where it was at pickup, they charge you $4.99 per gallon. I'm sure everyone, including myself always returns the vehicle with at least 1 if not 2 gallons of gas more than was in it at time of rental. I asked if they would fill the tank, they said no, bring it back with the same amount. If there were close competition, I would never use Enterprise. read more

I had a car accident last year and was fortunate enough to be referred to Enterprise for a rental. I was so impressed by their customer service. The representative picked me up at the body shop, moved all of my belongings into the rental car in the rain and greeted me with an umbrella. This was above my expectation and so kind during this stressful time. I highly recommend them! read more

Car accident forced me to have a rental car for a week. Enterprise did pick me up, but I'm sure they had a deal with the Body Shop that was servicing my car. I did wait for about 15 mins for service but there were about 3 customers in front me. Apparently all of the short people in the world had rented the smaller compact cars earlier that week and I was left with a freaking IMPALA. I asked for a smaller car (I'm only 5'0) but it was either an Impala or a Charger... - _ - Overall the sales manager I worked with was nice and explained everything, and gave me his card if I had any question . I didn't have any issues with them charging my card or anything like that, or any issues with the insurance company and the rental. read more

Enterprise was awesome! They had the vehicle I requested, it was new and in perfect condition - the only thing I was surprised about was that the exterior was quite dirty. It's unusual for them to let a car leave the lot unwashed. However, the interior was very clean and, fortunately, free of any cigarette smoke smell. The young man who helped me was very helpful, friendly and professional. He couldn't have been nicer and made my rental experience as easy as possible. read more

I had a positive experience using this enterprise Location. Some of the comments mention poor communication, but it seems like the employees are doing a great job to improve that. With the national rental car shortage, I did attempt to rent a car about a week ago and I was able to process the rental online. About five minutes later I received a call from a staff member, Amanda, apologizing for the misinformation but that they did not have any cars available. While that situation was not ideal, there was nothing she could do about it and Amanda was very quick to communicate with me so I was able to make other arrangements and I really appreciated that. This most recent time, however, I was able to rent a car and Amanda was wonderful helping me check the car out. The car ran very well. I returned the car about 30 minutes before the branch opened. Five minutes before the branch opened, I received a call asking about my experience and making sure that it was positive. Again, I really appreciated the prompt, enthusiastic communication from the staff. Everyone was lovely to work with. Keep up the great customer service! read more