My review has nothing to do with this location and everything to do with Hertz corporate. DO NOT RENT FROM HERTZ Within 2 hours of picking up the car, the oil light came on with the warning that the oil needed to be changed. Being a responsible human and not wanting to damage a rental car, I called Roadside Assistance (from a highway rest stop) for what would be the first of four times, and spoke with the first of five agents. While helpful, none of the instructions provided were accurate. I was instructed to take the car to a specific Take Five location, provide my name, and a voucher number. The Take Five location *the Hertz agent directed me to* knew nothing of this arrangement. They proceeded to seek authorization from Hertz, which took 30 minutes, only for Hertz to decline the oil change request. I had to call back twice, be put on hold twice, and have the call "drop" twice -- after being yelled at by a Hertz mechanic -- the fifth agent to speak with me and the first to tell me that the car had the oil changed *three days prior,* blaming another Take Five location. Okay, fine, but how is this my fault?? I explained to him that I had rented the car that morning and was told BY HERTZ to take the car for an oil change, and he still yelled at me for asking him what I was supposed to do with the car now. For the record, Take Five figured out the oil was too full, extracted some, made sure the error message/oil light was no longer alerting, and sent me on my way. All of this ruined my first day of vacation, including being late to pick up family from the airport, and took over 4 hours to take care of. I then requested a *partial* (one-day) refund and was told I could not get a refund **because I had prepaid.** So, basically Hertz will screw renters at every turn, even when it is their fault. read more

I had booked a reservation for a vehicle and it said there were cars available, but when I got to the Hertz dealer they had told me that there were no cars available until 2pm, which was 4 hours after my scheduled pick-up time. They had also told me there was a queue of 14 people ahead of me to get a car that day as well. They were pretty short with me on the reasoning why there were no cars and how my reservation didn't matter. read more

Unprofessional!! RUDE!! Smart ass employees!! I cannot explain how nonchalant & unprofessional the employees at this location were during my visit. I went in around 5p on 4/21/2021. First, I called to ensure they had rental cars ON HAND and was told yes. I get there and there are two male employees at the desk. I walk in and I don't hear either employee say hello, welcome, how can I help you, ANYTHING! So I'm standing back looking at them, looking at me. I ask, should I walk up & who's available. Once gentleman says, with an attitude... "I said, how can I help you". *clutch pearls in awe* So I approach his window/area and he's sitting down with his cell phone in hand. He doesn't stand and looks visually annoyed that me, the customer, is bothering him, the employee, at work. I let him know my car situation, he stared at me blankly, and was zero help. I stepped away, still in ear distance, to talk to my insurance carrier, and I hear "see, this that mess I'm talking about" so I turn around and look at him. At this point, I'm like "nah, I must be hearing things" and carry on with my call. However, I'm almost certain that's what was said. When I turned to look, the rude employee is staring at me and the other is sitting looking like embarrassed like "oh gosh" she's about to snap and say something and bows his head in shame but with a smirk. My insurance carrier was calling the store location and said the line was not ringing. I mentioned to the rude employee she was trying to get through and MYSTERIOUSLY the line started to ring. I'm pretty sure he had the phone on where no calls could could in. The Hertz reservation line was not answering for my insurance carrier to confirm a reservation number. She was calling the location to let them know the case number to bill and to get me in a car that afternoon. The employee was rude and short with the insurance carrier. He told her "I don't do reservations so I can't help you" and basically ended the conversation. Then, he says, I'm not even sure we have any cars available! Long story, not so short, I didn't get the reservation confirmed. I didn't get a car. But I did get annoyed. I asked the employee his name but I've forgotten it. I do remember that it starts with a "J" ... Oh, I will be contacting corporate. Hopefully you'll have a better experience. read more

TRIPLE A CUSTOMRS get a discount My customer services rep wasn't really the most friendly nor did he have had the most friendly demeanor, 5/18/21 but did the job get done? Yes. I also didn't know I had an option to use my triple A discount to get 20% off my rental car and wasn't informed when I stayed that I had triple A insurance when asked. So I was going to give 3 stars but instead I'll give two since they are being sneaky and aren't playing fair!! read more

We have used this Hertz many times for business trips and have always been treated very well. The car is often waiting for us, ready to go and every employee has been helpful, knowledgeable and kind. read more

I received FIVE-STAR service ! I am not sure of some bad reviews. Preston and Miked help me with my Geico rental. They could not pick me up at home, so they called a Lyft driver to fetch me from my house. Preston processed me in an efficient manner. Very professional. This is a BUSY place, so don't come in expecting to waited on immediately. Especially if it's 5 PM. They had several cars and SUV's to choose from. Gecio had changed my allotted time, (which i didn't know) and Preston called me to let me know, or otherwise I would have had to pay out of pocket expenses. Could be happier with my experience. !! read more

Hertz Rent A Car - Freindly Staff . - Car Rental Near Me - Durham, North Carolina

Did some rate searching, ended up with hertz because I was a member and had good rates. Adding drivers was 13$ a day and insurance was 30$+. These are typical costs, but what was the worst was the customer service and the condition of the car. After booking so far in advance we were given something that looked like it had just finished a cross country road trip. I am left with a very bad impression. read more

Hertz Rent A Car - Car Rental Near Me - Durham, North Carolina

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Terrible customer service!!!! Made a reservation for my car and I showed up in time. Three employees there chatting and waited 20 minutes for anyone to notice I had a pulse. A car is a car, but customer service is what it's all about these days ... and the people here have NO IDEA what good customer service is! Go somewhere else and avoid the frustration! read more

I prepaid for the rental car. I tried to use a debit Card for some balance that i was not sure about-116 bucks. Rude guy at the counter said it is going to also be a 500 dollar deposit. I said I will use a credit card instead but he left the 500 deposit on the bill so it did not work. I left there without a car. Hertz company is good but this establishment is terrible. read more

Please read and take the reviews seriously. The customer service that I received was horrible, from staff to management. I was overcharged on my credit card... it was painful trying to get my money returned...it took forever. When you call and arrive to pick up your vehicle, it is like you're bothering them. The lady who answers the phone is rude. I think customer service training or retraining needs to happen at this location in Durham. Great location, right off the highway, but so is Enterprize, who I will use next. I'll tell them Hertz sent me. read more

Terrible. Rude. Unhelpful. We prepaid for a Hertz rental car for a week. At our scheduled pickup time, we walked in happily, looking forward to our vacation, to encounter a very defensive counter rep who 'greeted' us with something like 'What do you want?" We had used bank-banked Visa debit card at this same location at least four times before, going back at least five years of renting from Hertz. But this Hertz employee refused to accept that, saying three different times it was 'company policy' to require a CREDIT card -- even though Hertz already had accepted our payment for this rental. We asked at least three times for this Hertz rep's before he said 'Preston ... I don't have to give you my last name." I believe that concluded our business with Hertz. Permanently. read more

This review is for Hertz corporate, not the Durham, NC Hertz that just appeared on my screen. I'm curious how you would feel if you discovered that the rental car you'd been driving for 9 days on tortuous Colorado mountain roads had THREADBARE FRONT TIRES??? And when you contact their "Emergency Roadside Assistance", you are on hold for 80+ minutes and then are told nothing can be done about it for 2 days because it is a weekend?? So you have to interrupt vacation plans and drive hours out of your way to a repair shop to remedy a maintenance problem that should have provided by the rental car company?? I am beyond frustrated and disappointed with Hertz! I contacted their Customer Service department 8 days ago, unhappy that they rented us a car that was DANGEROUS to drive. I told them I have photos of bald tires and a letter from a tire mechanic stating tires needed replacement. He asked me to email that documentation to Customer Relations and offered me 1500 Hertz reward points (2 day rental) for our "inconvenience". Inconvenience? I do not consider safety matters an "inconvenience ", do you? I requested a complete refund and asked to speak to a supervisor. I was told they would call me back, hopefully within a couple hours or at least the next day. I waited... and waited... and waited for a call or email. I called again after 3 days and was told it could take 7-10 days instead. There must be a lot of unhappy customers if they are that backlogged. I shared my story on 3 different days in the COMMENTS on the Hertz Facebook page (their settings will not allow anyone to initiate a post except Hertz so the comment section is FILLED with dissatisfied customers like me). EACH TIME, immediately a Hertz employee (Caitlyn, then Garrett, then Tristan) asked for me to PM my rental record #, case #, and the last time phone #. I was so hopeful....and each time they never even acknowledged receiving the information they asked for, much less offer me any assistance. Got a call 2 days ago, eight days after I filed the original complaint. Same unacceptable offer of 1500 Hertz points (or $100 refund on our credit card . We paid $1500+ for this unsafe car). This is the same offer I got 8 days ago... and it turns out this guy hadn't even seen my photos and was NOT a supervisor from Customer Relations after all. He told me to keep waiting if I would not accept his offer... We typically rent from Hertz and have been willing to pay more for it when we travel, because we highly value premium service- AND- what we thought/expected was premium attention to car safety. Unsafe car/tires is completely inconsistent with our expectations, and we are extremely upset and disappointed. Why pay premium pricing for substandard service, for a car that has been deemed UNSAFE to drive? We were nervous driving on those roads in what we thought was a safe car- glad we didn't know our car had no tread as we were driving narrow roads at 12,000 feet or we would have freaked out. And I'm totally thankful that we didn't have a blowout and go off a cliff. But the next guy they rent a dangerous car to might not be so lucky.... I took my personal car to be serviced a few days ago back home and showed the mechanic the photos of the tires - his response... "You are lucky to be here". Wow, everyone except Hertz is appalled at the condition of the tires, which, by the way, came from their upgraded Gold Five Star lot. We have 2 upcoming reservations with Hertz which at this point I cannot imagine keeping. It's sad because we have had good experience w Hertz in the past and would like to chalk this up to a dangerous and uncharacteristic mistake at the Denver airport and not the standards of the larger Hertz company. However, we have been waiting 11 days now for Hertz to make this right and are getting nowhere, not the call back I was promised 3 different times. They just don't care. We do not feel they value our safety, our expressed concerns, our time.... and we aren't one bit happy about that. SAFETY SHOULD NOT HAVE TO BE NEGOTIATED. I'd give this experience 0 stars if it were an option. read more

I wish I could do Zero stars! They are tell you information after the fact. Reactive instead of proactive. Staff not helpful. Will not ever come this location. Just don't go here. read more

Slow as molasses. They won't answer the phone. This is painful. Meanwhile the franchise owner just walks in and out and makes no mind of the 8 people who are standing and waiting for something, anything to happen. I had a much better experience at Enterprise. read more

For all you folks out there looking to rent a car - This is not the place. I was moving and reserved a full-size pick-up (10 days before I needed it). Called 4 days ahead to ensure they would have my reservation. Walked into the lobby to see two staff working on their computers (I was the only customer). 10 minutes later was offered assistance. I was offered a mid-size truck instead of the full-size truck I had reserved and paid in advance for. The mid-size was not going to work for me. I was moving from western NC to Durham and had to do it in one trip - hence the need for a full-size truck. Called customer service and was only offered a refund. I was totally screwed. I had to cancel my reservation, wait 7 days for a refund, and pack as much as I could in my car, leaving behind things that wouldn't fit. I gave 1 start only because you can't give a 0. Word for the wise NEVER rent from these folks. Matt K - Durham NC read more

Hertz Rent A Car - The place NEVER to rent a car - Car Rental Near Me - Durham, North Carolina

I rented a car at the last minute since my car had not come back from being repaired that day, hour before I needed it for the evening. I called this office at at and was quoted one price. When I got there at around 4:30 (closes at 5PM, the price went up by double. He wrote that there was a vehicle upgrade ($50)- didn't ask for that. I asked if that was the cheapest car rental they had and he said yes (I wonder if they are rewarded for renting more expensive cars). He asked when I would return it and I said I could return it in the morning, but didn't give an exact time- didn't think it mattered since car rentals are for the day (24hr!) He put in 8AM which I didn't notice until the next morning at 10AM. I called and complained- car rentals are for 24hr!! He said if I got it back by 11AM, he would not charge me more. This is just such a scam. Do not rent from this location or from Hertz for that matter!!!! read more

When I tell you the manager at this location is awesome and so DOWN to earth. I went there in a crying rage due to my car being totaled and me needing to get into a car asap. The manager stepped in and got me in the car that was close to the size of the car I had just lost. If you ever need a rental please go to Hertz on Hillsborough Rd. They are the BEST!!!!! It's the manager for me!!!! read more

They can save you from the bull shit Enterprise. I enjoy their professional and efficient service.

Professional and convenient! We had to use this office twice in two weeks while our car was being repaired. We loved both vehicles and the service was outstanding. We especially loved working with Devon and will use this office again when needed. We used our debit card easily and the bank holds were removed promptly when we returned the vehicle. read more

Comical how terrible this place is. The literal worst and least professional service I've ever experienced. Ultra rude and unintelligent staff ... renting a car is *not* rocket science. Have the cars that people reserved in stock - simple. But that's definitely asking too much of this Hertz location. Hertz national needs to shut this location down immediately. Don't fall for their low prices that come up on third-party sites ... it's a scam and it's guaranteed that you will NOT get the car you reserved. read more

I recently used this location for a rental while in town on vacation. While the rental location was smaller, the customer service was great. I'd use this location again. read more

I had a reservation for a vehicle but when I arrived was told that the car I needed was not available and they could only put me in a smaller car. The staff person was quite rude about the interaction and seemed put off that I was asking questions. When the cockroach crawled across the lobby floor in my direction it just solidified my opinion that I will not be back. read more

This was by far the worst customer service experience I've had renting a car. We also had to pay almost $100. for my spouse to be a driver. Enterprise doesn't charge additional fees for a spouse! Pick up was easy and Lauren was extremely efficient and friendly. The ports (2) didn't work in the car, we didn't find that out til 3am when we were leaving for our road trip. We couldn't charge our phones and couldn't use our GPS! We got lost twice. The Hertz in NY was also NO help! 5 days later, We filled the car up with gas 2 blocks away and returned the car. We told them about our inconvenience and showed NO empathy! Then he said he'll waive the gas penalty for our inconvenience! We just filled the car up! It only took $4.40! I work in customer service and would never treated a customer that way! I will definitely go back to using Enterprise from now on! Hertz will NEVER get my money ever again! I want to feel valued as a customer, I definitely did not feel valued...my money is good anywhere! read more

awful experience. they first didn't have the car that we originally reserved, then they gave us a second smaller car for also double the price. also while waiting the staff was taking trash about another unhappy customer. please stay way from this location. read more

Customer service was horrible and their ability to coordinate my ride was supbar. One would think that with a company getting essentially a blank check from my insurance company they would actually attempt to keep their potential customers happy. After three attempts and at least 5 calls, I had my insurance company switch to the competition. I honestly wonder how they stay in business. By the way, even though business hours are 8-6, pickup service starts at 9 (don't expect them before 9:30) and ends at 3. Good luck coordinating that with the standard work day. read more

I've had very pleasant experiences with this car rental location, which is very close to my house. I often rent for work through them, so I'm usually booking online, then going there to pick it up. I have on occasion called them directly to arrange a rental on short notice, and it hasn't been a problem. I recognize several of the staff members, and they have sometimes given me upgrades at no charge. They also have often been able to get me in a Nissan Altima, which is very similar to my personal car and very comfortable to me. They also are usually willing to give me a ride back to my house, which is about 3 miles away. I don't know if that's a standard offering, but I always appreciate it because it saves me a $10 Uber ride. I'm a Hertz club member, so I expect to continue using this location for work and personal rentals. read more

After a flight cancellation in Raleigh on Saturday September 22nd, in a desperate attempt to make it home in time for work, I booked a flight out of Charlotte on Monday September 24th. On the morning of Sunday September 23rd, I booked a rental car from this location for the following day to travel to Charlotte and received a confirmation message. Upon arrival on Monday morning, I was told that there were no cars, not one single car, available for me to make my flight, regardless of my reservation. I was told that the faulty computer system should never have let me book this vehicle and was told it was my fault for assuming there would be a car available. Again, regardless of the confirmed reservation. I made several calls to surrounding locations, still no cars available. I then found one last car online that was listed as available in Chapel Hill. I booked the reservation, received confirmation, and called an uber to begin to head in that direction. I called that Hertz location on the way to ensure I did not experience a repeat of this situation, only to be told once again that the reservation was invalid and there were no cars available. No one was able to tell me why I was allowed to book a car that was not there. No one made any effort to reconcile this situation. After three hours, I had no way of getting to Charlotte, causing me to miss my flight, and had to scramble to spend $500+ on a new, last minute flight home so that I did not lose out on another full day of pay. read more

I was very disastified cause "I told them my name wasnt on policy,but I was told by StateFarm I could pik up,since the Car was mine-also i filed report,but They didnt have a good Selction of Cars"TheJerrick guy was Awesome,but the Preston guy was completely Rude@when i called the following Day " He asked who i was @ he hung up in my Face"I want return"Unless i can deal with Jerrick" read more

Avoid this place at all costs! Horrible customer service, dirty cars, and a condescending and horrible manager. I got hit with a 300 dollar smoking charge when my girlfriend and I both don't smoke! The manager looked at the armrest saw a few flecks of beach sand and told me that someone has been smoking in the car; nobody has smoked in the car. I pleaded my case to no avail to get hit with a 300 dollar smoking charge. Two other people were in line with the customer service rep and they too were being harassed. If you like being taken to the cleaners, then by all means go this location; if not, please stay far away and go to Enterprise, Enterprise, Enterprise! read more

Horrible customer service. The guy told me he wouldn't answer my questions in regards to renting a car that I had already reserved which he would've known if he would've let me speak. My masked had a string broken so the guy said he can't speak to me (as he's speaking to me) unless I wear my mask properly and he will not answer any questions. So I asked him if he had another one that I can borrow so he can "answer my question" and of course he says no. So I step outside the door and call the store looking directly through the window to ask him the questions I needed to ask him standing directly in front of him. His co-worker had more common sense as he helped me minutes before I had walked in. Only to receive different treatment from this other guy who I didn't care to get a name for. Obviously common sense is not common. Felt like the 3min conversation over the phone could've been handled in person instead of being rude. I obviously canceled my reservation and went down the street to ENTERPRISE on hillsborough with way better customer service ...and the same mask lol. Got a way better car and easy simple return. Also ENTERPRISE doesn't do a credit check if you're paying up front with a debit card. For some reason this location does. Overall horrible experience. Your upfront guy obviously lack training in customer service and common sense. Being that he literally made the situation completely unnecessary forcing me to step outside and use the phone to talk to him instead of answering my questions standing in front of him. That's like going in to order food and they tell you hey no...you gotta go outside and call us to order! Haaaa by far the stupidest thing I've experience at a rental company and I've rented from a lot. read more

I had a great experience at this location. Mr. Mike Kistler went out to check about something that I left in the car, and I was able to get my lost item back. I am sure they were very busy, so he did not have to go out there and check the car for me. He could have simply said that the car had already been cleaned or something but he went above and beyond, and I am very appreciative. I highly recommend this Hertz location!!! read more

This was literally the worst customer service experience I've ever had with any organization. First I tried calling 45 times to confirm availability of the car I wanted however as I observed once I was there the staff does not answer the phone.I waited an hour and a half to pick up my car despite a reservation and they didn't have the car Class I wanted. I took what was available With the intentions of exchanging it later in the week. Again many times to call Were unsuccessful, although someone did pick up twice and put me on hold only to never return. When I finally spoke to someone, Preston, he not only raised his voice at me but explain that reservations don't guarantee cars will be available and I would just have to settle. He then proceeded to hang the phone up on me while I was speaking. This location Is a blemish for hertz and certainly impacts their reputation. Customer service is clearly not the area where Preston needs to work. read more

Horrible!! Prepaid arrived at 8 am never left until 8:57 am! Was told they opened with no cars ready! I stated I prepaid last week, was told they can't help it if cars come in late and it was my fault that it took so long because I asked to have the CAR WASHED and VACUUMED!! Who doesn't expect a clean rental and it ready on time! This was the manager that argued with me!!!!! Please do not give them business!!!!! I also emailed the managers manager and never received a response! Hertz should be ashamed! read more

After an abysmal experience at this Hertz location back in the fall, I decided to give them another try, primarily based on an online deal that was too good to pass up. What I found this go-round​ was a complete 180 from the previous rental in Oct-Nov: I got the car that I had reserved, the tank was full and I was impressed by the fast, efficient, friendly service. Everything was great and it was as pleasant a transaction as one can expect with a rental car agency. This Hertz office really seemed to have turned things around. I will be back. read more

Luther was absolutely fantastic to work with. We were picking up a rental after my girlfriend was in a wreck, and he was thoughtful, funny, and engaging. He made us feel super comfortable and I'm glad we had the chance to work with him. read more

This location started out great then it took a turn for the worse when they started adding fees on and debited my card and not inform me of it and when you call the location nobody can answer a question they say they don't know what the fees are that the billing department must be doing it. read more

I recently rented from Hertz and my experience was wonderful.Jeff's effortless professionalism and Will's go the next mile attitude have been heavenly.I downloaded the Yelp app FOUR months ago and these guys have inspired me to use it for the first time.Anyone needing to rent in the Chapel Hill/Durham area can do themselves a favor and call them.I have tried other major car rental places for years but Hertz will be my pick from now on. read more