Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

The Hillsborough Rd. office in Durham is an amazing operation of professionalism and efficiency…read more In particular, Kevin Andre assisted in planning our rental around collision repair and travel issues, and was quickly helpful in adjusting our rental period to changing circumstances. Friendly, courteous and entirely focused on helping us. The rental check-in and return were incredibly smooth. The vehicle was in great shape. Highly recommend this location and their entire team.

This was always my favorite enterprise rental place. I drove out of my way to come here because the…read moreservice was excellent. I have given them excellent reviews on many platforms, most often in their company surveys. I know business is hard, they have had to decrease the hours. But the service is not excellent any longer. I just was caught in traffic and needed to pick up a car, thinking I could get there by seven before they close, now they close at six. I began calling at 5:45 to ask if they could remain open for two minutes. I was put on hold repeatedly never picked up until one minute before close. I asked if she could stay open a few minutes so I could pick up the car. She told me that the safe was already locked. I arrived at 6:02. In the past, I could've counted on someone helping me out. Not any longer. When I asked when they stopped answering the phone, she said she picked up and got dead air. But I was on hold repeatedly and never picked up. I truly looked forward to renting my cars here a few times a month. My loyalty is now broken and I will just go to whatever company is closest and most convenient. I always was a loyal customer for Enterprise, especially this location, because I still felt like a customer, valued. That is no longer the case, sadly.

My review has nothing to do with this location and everything to do with Hertz corporate…read more DO NOT RENT FROM HERTZ Within 2 hours of picking up the car, the oil light came on with the warning that the oil needed to be changed. Being a responsible human and not wanting to damage a rental car, I called Roadside Assistance (from a highway rest stop) for what would be the first of four times, and spoke with the first of five agents. While helpful, none of the instructions provided were accurate. I was instructed to take the car to a specific Take Five location, provide my name, and a voucher number. The Take Five location *the Hertz agent directed me to* knew nothing of this arrangement. They proceeded to seek authorization from Hertz, which took 30 minutes, only for Hertz to decline the oil change request. I had to call back twice, be put on hold twice, and have the call "drop" twice -- after being yelled at by a Hertz mechanic -- the fifth agent to speak with me and the first to tell me that the car had the oil changed *three days prior,* blaming another Take Five location. Okay, fine, but how is this my fault?? I explained to him that I had rented the car that morning and was told BY HERTZ to take the car for an oil change, and he still yelled at me for asking him what I was supposed to do with the car now. For the record, Take Five figured out the oil was too full, extracted some, made sure the error message/oil light was no longer alerting, and sent me on my way. All of this ruined my first day of vacation, including being late to pick up family from the airport, and took over 4 hours to take care of. I then requested a *partial* (one-day) refund and was told I could not get a refund **because I had prepaid.** So, basically Hertz will screw renters at every turn, even when it is their fault.

I had booked a reservation for a vehicle and it said there were cars available, but when I got to…read morethe Hertz dealer they had told me that there were no cars available until 2pm, which was 4 hours after my scheduled pick-up time. They had also told me there was a queue of 14 people ahead of me to get a car that day as well. They were pretty short with me on the reasoning why there were no cars and how my reservation didn't matter.

Reserved a rental and get to the Guess Rd location and they say they do not have any inventory. He…read moresaid I would have to wait for a return. I said why didn't you call me and say such. He advised he wasn't the owner. I then stated I wanted a refund and he hands me a piece of paper and says call customer service. The man in there is rude - owner or not. He didn't even offer any other solution. I WILL NEVER RENT FROM THIS LOCATION AGAIN!!

Terrible experience. The car I was given was not cleaned very good (not washed, dirt on floor,fries…read moreunder seat. Once I got on the road the car started shaking. I called to report it and was told take it to the airport.

Super easy process. Nas got me in my vehicle within minutes of arriving and was personable,…read morehelpful, and relaxed. All other staff were excellent, as well, when I returned and got me in and out quickly. Good vibes at this place. I will be coming back!

Reserved a premium car online. When I got there, they told me that they don't ever have premium…read morecars at the location. Ended up with a Nissan Rogue at the price for which I had reserved the premium car. No discount. I can think of several terms for this business model (scam, bait-and-switch, etc.). While I was waiting for the car, they were training a new employee. Giving him guidance on what to say and not say to customers. Really eye-opening and discouraging

Might be the single most incompetent group of people I have ever met. I make a reservation in…read moreadvance, I show up, they say "Sorry we don't have any cars". I hope the man I spoke to is the owner of the franchise, because then I can be certain they will go out of business and no one else will have the misfortune of having to deal with them. Rent from literally anywhere else.

They gave me a car with a check engine light on when I left that had a transmission and…read moredownshifting problem that almost cost me to have a wreck on I 40. Additionally, it was not even the car I reserved, was dirty, and they were late getting it to me to leave. I will never go back here and discourage anyone else renting from them from a safety standpoint.

I just rented a car through and online discount system. The lady at the counter was EXTREMELY…read morerude. There was an issue with the contract that didn't match what I signed up for online, but the lady said she couldn't change it. I get into the car and the interior smells of BO, and halfway through my trip the check engine light comes on. I will never rent from these people again.