Zero stars. The man who works in this location should be let go. This location should be shut down…read more We had a pickup at 1 pm on July 6. The location was closed. We had to call and the customer service cancelled the reservation and created a new booking for us. I had to pay 15 usd more and also drive 45 miles to pick up a car from a different location. I had a flight to catch the next day at Chicago. As part of the booking I asked for all applicable insurance. Guess what they just gave me ldw insurance. I went to the location 45 miles down and I Asked what does it cover they said it covers everything. Guess what didn't bother to explain missing coverage. Then when I rear ended , now they say oh sorry you didn't take the liability insurance. When call customer service about anything they can't do anything. Go to the location or figure yourself out. Worst rental company staffed with college kids who don't give a damn. Never rent from Avis or Budget . Period. I shouldn't be made responsible for insurance misinformation. I want Avis to own it. If their staff are not willing to give accurate information then you shouldn't be held responsible

Does not deserve even one star. Worst experience ever. I prepaid a rental car two month in advance,…read morewhen I went to pick it up the day I needed it, I was I formed that I had to supply a credit card for security deposit. I stated that I didn't have a credit card and asked if I could pay with a check or money order. He told me that since he ran my debit card, I was now declined and unable to rent the vehicle. He wrote down a phone number for me to call to get my refund. I paid $250 two month ago for a vehicle I wasn't able to rent because I refuse to own a credit card. Why do they accept debit cards for the reservation but won't let you actually rent the car? And making the customer deal with a customer service line to receive a refund after they just got told that their plans are null and void?!?! Insane. It's been 48 hours and I still have not received the refund. I will never rent from nor recommend to anyone to rent or at deal with Budget car rental. The clerk behind the counter did not care whatsoever either.

Staff were super friendly and helpful, they even gave me some options for cars close to the size I…read morenormally drive so it wouldn't be hard to adjust

Even though I had a reservation they didn't have a car for me. Office staff was unorganized and…read moreunprofessional. I was basically told there were also other people waiting for a car and too bad. Was mad to call an 800 number to get a refund. I called Enterprise and immediately got a rental with no problem.

I visited this dealership Friday for an oil change. I am so very impressed with the service…read morepersonnel and mechanics. I was informed that the alignment I had perforated another location needed to be fixed!! I will not hesitate to do all my business with this friendly dealership. They make you feel like family - especially being the first time I ever stepped foot inside!!! Keep up the great hiring practices AND make sure to take GOOD care of your employees because they take care of us customers and make us want to keep coming back!!! Thanks again Heritage Ford - you'll be my dealership!!!

There needs to be a minus star rating. Taking advantage of Elderly customers is shameful. Selling…read morethe wrong vehicle to customers and then ripping them off when they return it should be crime. Shame on you Kevin ( terrible service). Avoid this place. BBB will back up my complaints.

We are driving through from out of state, and our car broke down... Jordan was extremely…read morecompassionate and helpful. Although it was a stressful situation, we were lucky to come into contact with someone like her. She went above and beyond to help us get on the road again. Thank you!

Never again the Columbus Indiana office smells horrible customer service could be a lot better.read more

Dropped in the Seymour office after we spotted a Chevy Suburban that was perfect for our trip that…read morevery day! We had originally planned to rent from another location, but they could not guarantee the Suburban we needed, and only told me to call the day of to see what they had on the lot! The folks in Seymour took tremendous care of us, honored any discounts we had at other locations, quickly cleaned the vehicle for us (since it had just been returned) and away we went on our weekend getaway with our family! The staff there was tremendous and extremely courteous to us, and after that quick dealing, I know that any future rentals I require I will call them every time. It was a pleasure doing business with them!! Thank you!!

From the owner: Need a rental car in Seymour, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Seymour location today.

Horrible service! The manager has no clue what he is doing , is taking months to get deposit back,…read moreand randomly was taking money out of our bank account. 100% do not recommend. Seriously need to be closed down! I'd give 0 stars if possible.

After 2 phone conversations the gentleman never returned my call…read more "I will gladly call you back" "I will gladly call you back" Well you didn't. How crass. Did you ever stop and think someone may need a car for a funeral and that this is important? No, you couldn't. Couldn't possibly fathom anything about customer service.

Budget Rental again disappoints. I rented a truck and pre-paid extra miles that I did not use…read more Budget advised they do not gives credit for mileage not used. After calling two dozen times to my drop off location before getting someone to answer, they told me to call customer service. I have called customer service several times and they must use a call center because the people they have working barely speak English. They again told me they do not refund unused miles. Budget is a ripoff and will never use again!!!! They may be cheaper up front but will get their money back somehow. Budget sucks!!!!!