One of the worst customer service experiences I've had. On April 24, 2026, I was traveling alone with two children, including a toddler, when I discovered at 5 AM that my vehicle had been towed and I was at risk of missing my flight. The most frustrating part wasn't even the tow--it was the complete lack of help from the hotel. I was essentially handed the tow company's phone number and told to figure it out myself. I had to repeatedly push for management involvement and ask the hotel to contact the tow company directly because I couldn't get answers on my own. Afterward, getting follow-up information was just as difficult. Emails went unanswered, I had to repeatedly request updates, and it took multiple follow-ups just to obtain basic information about my case. What really stood out was that the tow company owner ultimately showed more accountability than the hotel. He reviewed the situation, acknowledged how the misunderstanding could have happened, and refunded the tow fee. Meanwhile, the hotel's position was essentially that it wasn't their problem. I understand that mistakes happen. What disappointed me was the lack of communication, ownership, and concern for a guest dealing with a stressful situation while traveling with young children. read more

Beware if using digital check-in at this hotel. I checked in through the Hilton app, received a digital key, arrived to an unattended front desk, and went directly to my room like Hilton's digital system is designed for. Overnight, my car was towed even though I was a registered paying guest. No direct parking warning was provided in the app, no staff member was present when I arrived, and no attempt was made to verify whether the vehicle belonged to a guest before towing it. I ended up paying about $300 and losing half a workday retrieving my vehicle. Management's response was essentially "there were signs posted," despite acknowledging the front desk may be unattended and despite the fact that Hilton encourages guests to bypass the desk entirely through digital check-in. The towing practices associated with this property feel extremely aggressive toward actual hotel guests, and management showed no willingness to take responsibility or provide any reasonable customer-service resolution. If you stay here, do not assume digital check-in means your arrival process is complete. Apparently you can still be towed as a paying guest. read more

Disgusting!! I am a lifetime diamond member and have never stayed in a worse place!! Not worth it, stay at your own risk. Musty and smelled like smoke! read more

Hampton Inn Bloomington - Broken handle - Hotels Near Me - Bloomington, Indiana

Staying in a low-cost college town hotel probably comes with some downsides that I should just accept, but still, it seems like the Hampton used to be a higher-end chain than it currently is. The biggest detractor was the "breakfast", which was poorly supplied and was essentially cleaned-out and overrun by the guests. It reminded me of one of the scenes in episode 1 of The Walking Dead years ago, when all the grocery stores had been ransacked. Also, our room had one of those air conditioning units by the window, where there were only two speeds: Off (Bloomington hot), or freezing cold. read more

The front desk check in was quick and friendly The room we got was a nice size with standard decor BUT it has not been cleaned properly. Ever sliding counter surface had stained and hadn't been wiped down. The grout in the shower is moldy. The floors have old footprints from past people that are signify larger than our small 6.5 sized feet. And stains on our sheets. Basic cleaning has not been done. read more

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Nice Hampton even though it was packed it was quite. Really like the king suite room, with the tub-less shower. Disappointments: This is reflective of my high standards. I am fairly sure there was not much air conditioning in the lobby breakfast area Eggs were served without salsa and cheese. There was Texas Pete so not a complete egg disaster. read more

Nice stay. We checked in late. The front desk clerk was friendly and helpful. Breakfast was alright. I liked the potatoes and peppers and the pork sausage. The scrambled eggs were from a powder. read more

While the staff were nice and the rooms clean, I will not be staying again. There are gaps around the doors and you can hear every word of conversation, cough and toilet flush of your neighbors. We got no sleep due to our neighbors having lively discussions past 1 am. They weren't loud, not their fault, it's just the way the rooms are constructed. read more

There is no good way to put this. It totally sucked.... I've been here for three nights since my son had emergency medical procedure and stayed through the weekend - in each day it got worse. Despite my requests NO ONE EVER CLEANED our room for 3 days from Thurs-Sunday. Day one - entire shower assembly crashed ti the floor while I was showering g - fixed with tension rod later that day. They offer a breakfast and this morning the eggs were literally ice cold to the touch and they were out of just about everything else with 45 minutes left to go for breakfast. Our room has a hole cut out where the fridge would be... I was told it's now for luggage - maybe an extra sheet or blanket or towels next time in that space if your not going to clean - Just terrible service. Not enough staff present to cover this group of guests. Is this really a Hilton property? Insult to injury - locks went off and we could not access our room after 10am last day of stay - staff blamed a computer error that was being fixed Monday... read more

Hampton Inn Bloomington - Hotels Near Me - Bloomington, Indiana

This is a bit of an older hotel. They are currently going through some much needed renovations to the rooms. We had one of the updated rooms but it was still kind of old looking and smelling, and pretty small as well. The place smelled kind of musty and grimey. Maybe it was the construction dust? I don't know. The breakfast was your average Hampton Inn type of stuff. The highlight was the fresh donuts from a local place that they served on Saturday and Sunday morning. Those donuts are delicious! Cookies served in the evening were also pretty tasty. An average hotel. Location is walkable to downtown, about a mile. There is a park right across the street for walking and jogging. There is a nature garden with lily ponds that are a nice break from the urbanity. Very close to IU campus. Location brings this from a 3 star joint to a 4 star. read more

I stayed here for 5 days while on a business trip in Bloomington, In. The hotel was decent no complaints on the staff. Unfortunately on one night I was woken up from my sleep due to pain I then realized I was being bitten by a bed bug. I then killed it and began to look for others. I found one on my headboard. Completely disgusted I called down to the front desk for assistance. The rep reported to my room right away with keys to a new room. I welcomed him in to see the bug himself, he was also very surprised and expressed his sincerest apologies. Once I was in the new room it was very hard to sleep due to my anxiety constantly making me check the sheets worrying there would be more bugs. On top of that the walls are very thin!! I could hear every conversation in the rooms next to mine. Unfortunately this will be my last stay in an Hampton Inn. read more

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I am disappointed in the Hampton Inn ADA policy. If you need a walk in shower, you have no bars. If you have bars, you have a low bath tub and a shower chair. Staff was great. The beds were hard and the accessible rooms are not near the elevator. read more

I dont know where to begin. the doors to the rooms would not close, NO water pressure in sink, barely trickled out, room was dark and musty, and they sprayed cloying air freshener to cover up the smell. The hallways were covered with cardboard, the room was damp, carpet was damp. sidewalks were cracked. it is a very poorly maintained facility, the worst place I have stayed in years. read more

The rooms are always clean and fresh. the staff are amazing! the are helpful and courteous. our favorite place to stay.

While hardly the lap of luxury, this hotel was a pleasant surprise based on my expectations. Actually, it was the room itself which gave us the most pleasure, because the lobby and common areas are exactly what one would imagine at the words "Hampton Inn." The rooms have obviously been refurbished recently, in a modern, tasteful, and--dare I say--almost sophisticated style. Everything looked and felt new, from the furniture to the carpet to the bedding to the bathroom fixtures. As always, I judge a hotel on the little things: + Towels were fresh, white, and soft + Free, fast wi-fi, and easy to connect + The window curtains fully blocked out the morning sun + Plenty of free parking right near the main entrance + A small but clean fitness room with new-looking machines -/+ No drinking glasses in the room, but at least paper cups are better than plastic or styrafoam -/+ Free pool, which we did not use, but it's outdoor +/- Free breakfast, which is only worthwhile if you want to grab a quick apple and a coffee on your way out the door read more

Total dump of a hotel. Please look elsewhere when deciding where to stay in Bloomington. They literally stole $160 from us. We booked two nights, called several weeks prior to cancel one night. The rotten people that own this place felt compelled to charge us for both nights. Thieves! read more

I'm staying here and the beds I liked a lot are hard and very comfortable but in the morning it was 9:15 in the morning and we touched the door that the rooms do and we had the little tartelito at the door of not disturbing and so on. everything touched us and I told them that we were busy and he said to it's good, when we arrived in the afternoon it was the room according to clean but ahy I leave the photos, very bad cleaning, bad bad bad. read more

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I'm graciously giving this hotel a 3 because I'm giving it the benefit of the doubt. Here are the goods, I was in town for a work trip so I was looking for a Hilton property and I wanted something centrally located, check & check. Free breakfast? Check. Positive reviews on Yelp? Check. When I got to my room, I noticed my pillows weren't neatly lined up on my bed (see my pic) and there were old room keys on the dresser - both were signs that made me feel like maybe my room hadn't been given a thorough cleaning. I chucked the 2 pillows and hit the rack for some Z's. I was in room 201 and soon found out what the problem was with that room - it's located right above the front doors - the dual electric sliding doors! Every time someone went through those doors, I heard the dual action as each door opened and closed - 4 sounds per person, mind you...all night long and early the next morning too. I considered changing rooms but the next day a busload of high school students heading for a campus visit of IU checked in so I was afraid I'd end up next to a room full of teens on a field trip. Other than that, the hotel staff was friendly, the breakfast was good and the room was nice. If I'm in town again, I might stay here again but I won't be staying in 201! read more

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Great Value and exceptional service! Our check in experience was met with Shiloh, who went above and beyond our expectations. The entire staff was friendly and always made sure they were attentive!! The rate for this hotel was much less than those less than blocks away. We were traveling with our dogs, which was a very pleasant experience with this hotel. read more

I was in Bloomington working over the weekend & could not be happier to have the Hampton Inn Bloomington as my oasis from the grind. My room was clean, had every amenity I could ask for, and I slept peacefully in their comfortable bed every night, waking refreshed for the next day. The best part of the visit though was on my last afternoon in town when I had some time off - I finally got to use their pool! I'd been eyeing it from my room all weekend, it was calling me. The temperature was perfect & it's positioned so that it gets sun all day so I went home a few shades darker - a bonus I was expecting! Who knew you could get a tan in Indiana? I'll definitely be back. read more

Hampton Inn Bloomington - Hotels Near Me - Bloomington, Indiana

I am so overwhelmed by the special care Rachel Robertson gave us. We were there for a ball tournament this past weekend and left my daughters uniforms in a drawer. If you are a ball parent you know how much about 4 uniforms cost! Rachel took it upon herself to overnight our uniforms so we can have them for Thursday games. Thank you so much Rachel you deserve a shout out! Awesome customer service! I would give you a 10 if I could. On a side note our room was clean and very relaxing after a hot day at the ball park. : ) read more

As a frequent traveler, I can be pretty numb to the staff who works behind the rental car, airline, and hotel front desks. I know where the food is served, how the bathrooms work, and I am fully capable of operating my own personal alarm clock in order to wake for my day. However, the friendly, kind, sweet, and genuine staff working at this hotel always gives me pause when I check in. Their nice and they know me and they make it a point to provide quality service based on the individual. The room are standard by Hampton standards but they are clean and decently laid out. My rooms have a fridge and they have a few two room suites with whirlpool bathtubs. It's not as nice as the HGI downtown and it's a bit of a walk from anything other than the Great Wall but it's a warm and friendly place to sleep for an evening. read more

This was pretty stock as far as a Hampton Inn goes and was expected. What was not expected was the staff. Everyone I came in contact with was super pleasant. About 20 minutes after check in, we were in a room and got a call from the front desk asking if everything was to my liking in the room. I've stayed in a wide variety of hotels, and I have NEVER had someone do that before. The breakfast was pretty standard but hot/cold (as required by the product), well stocked, and organized. The pool, as someone already mentioned, is outdoors. The fitness room consists of 2 treadmills, 1 elliptical, and 1 stairclimber. The sign in the fitness room in big red letters states that anyone under 18 is not allowed on the equipment, so you can imagine my displeasure when someone on the treadmill allowed her probably 8 year old daughter take up the other one and didn't tell her to get off when my husband and walked in. 0 stars on her consideration for others and parenting but not really Hampton Inn's problem. read more

We had a snafu with the booking situation ending up in a room with only a king bed and 4 adults. David was incredibly helpful and the next day corrected the situation! Great day time customer service here! read more

This hotel has gone downhill. Ive stayed here 5 times in 3 years and the last two are not worth repeating. Time for a total overhaul. Needs a total remodel. Housekeeping no longer cares and missed my room today. Awakened last night at 2am by a roudy group and could swear that I saw a working girl in the lobby when I arrived. I stay at Hampton Inns often and this one needs improvement. Will stay elsewhere on my next trip to bloomington. On the positive: The front desk staff is very good but they need a better property. The beds are comfy. Its close to IU and may be great for visitors for weekend games, but not for business trips, which was Hampton's wheelhouse. read more

Me and the Mrs were looking for a quiet room of our own while I performed to amazed audiences in my hometown. The Hampton Inn provided a quiet, well-appointed room with a friendly and accommodating staff that allowed me to be well-rested and focus on amazing audiences. Even if you live here, it's a fun way to get away and focus on what really matters: eating in bed! read more

I stay in a lot of Hamptons because they are affordable and consistent. The room was clean. People very nice, and the breakfast was typical Hampton. However they could do better with the cleanliness of the common areas. read more

I stayed at the Hampton Inn last week on a business trip. The room was immaculate, with a big soft bed that made me what to buy a new mattress when I got home. The staff was professional, the free coffee was a life saver, and the location was walking distance from downtown. Most importantly the room was beautifully laid out to get some work done when I needed a quiet space and unlike many hotels the Wi-Fi was fast and ready for work. Can't wait to come back next time I visit Bloomington. read more

While barn doors are "in" for decorating, they offer no privacy. When you are sharing the small space of a hotel room- privacy in the bathroom is a must. We will choose a different hotel for our future visits. read more

Staying at the Hampton Inn in Bloomington was such a delight. The check in process was seamless and Michael was attentive and thorough. The rooms were clean, updated, and the beds were comfy. I would definitely stay here again, and not just for the delicious free cookies! read more

Was here in October 2016 for my cousin's wedding. Very ample parking and friendly staff to greet you. Free breakfast buffet in the morning with make your own waffles, oatmeal and other Breakfast items. Coffee and hot water for tea are available in the lobby near the front desk. Comfortable beds and furniture in my room. There is a workout room and an outdoor pool. . Checked out early to make it to the airport. Enjoyed my stay thoroughly. read more

The hotel Breakfast was one of the worst and full of nats. The overall condition of the room was ok. The lobby area well there really isn't any. The hotel is under construction and it is well deserved and hope they address the rooms, lobby area, dinning area and the food but I really think the task to move a mountain would be easier. read more

A/c was DOA, but they comped the room without question. Can't beat a $5 room (for tip)

The Hampton Inn would not be my first choice for accommodations in Bloomington if I had unlimited travel funds. However, seeing as it is typically lower cost than most of the hotels down on the square, it will probably continue to be my choice for the next few years until my wallet is a little thicker. The front desk staff is incredibly friendly and helpful and the rooms are kept nicely and are a pretty standard setup. However, I do find it strange that there's no fan in the bathrooms - makes for a hot and sticky post-shower prep. The walls are also really thin and if anyone is having a conversation in the hallway near your room, they might as well be standing IN your room. Unfortunately, last time I was there I left my phone in the room. Housekeeping checked but couldn't find it, so we had to come back and look. Turned out to be just under the bedskirt. Makes me wonder if they really looked or how long it would have been sitting there? Like I said, this is fine for now, but won't always be my go-to. read more

Booked two rooms adjoining for an overnight stay. Spoke to the front desk twice prior to our arrival to make sure they could accommodate our request. They did and they were, each and every time, extremely polite and very professional as they were the day of check in. I am a stickler for a couple things when staying in hotels and a clean bathroom is one of them. I won't go into graphic detail here but suffice it to say our toilet was NOT clean, and right there - for me that is a problem. The sheets and towels were clean and the bed was comfortable, no other cleanliness issues arose thankfully but basic housekeeping should have caught this. Being a college town if there's one thing adults need it's a decent cup of coffee to get them going. Both my better half and I agreed that the coffee provided in the lobby was very weak. The robust was no where even close to being a decent cup of coffee. I love the fact that coffee is available at all times but it needs to be potable. We are early risers and instead of being able to enjoy a hot cup at the hotel, we had to head out to find a decent cup of coffee which wasn't that easy. Other than those two specific issues mentioned, the hotel on a whole was average. Nothing special. Will try a different hotel on our next visit to Bloomington. read more

My first impression was spot on when arriving...the outside is older looking and outdated...surrounding area is a little rough and hotel smells like a nursing home. Not on my must return to list. read more

As Hampton Inns go, this one is fairly standard. It's clean and the staff are friendly and helpful. Not quite walking distance to campus or downtown. I had a double room with no fridge or microwave. Also the wi-fi frequently fluctuated between slow and near unusable. read more

We stayed here May 25th through 27th of this year (2016), and had a wonderful experience. Clean, well kept rooms, usually a given. The big thing was the staff. From front desk to housekeepers, everyone was invariably cheerful and helpful. Especially Kelly Staggs, Guest Services Manager, who helped my wife in a bit of an emergency to get some materials copied and collated for a presentation, and also kept track of her folder when she inadvertently left it at the desk in all the commotion. We were totally impressed with the service here. Hampton is always "good value for money" and we really enjoyed our stay in Bloomington. As Kelly said, it's just "Hoosier hospitality!" We hope to see you again! read more

I had a concern about a possible bed bug situation after getting home and waking up with a swollen, itchy arm. After multiple calls to customer service and the local property, I've yet to receive a return call. I was told that I should have gotten a call within 72 hours of my first contact, but it's been 9 days. So if you stayed in Room 401 after us, sorry. I don't know if there was a problem but I did what I could to alert them to the possibility. We will not be staying there again. read more

Can't recommend. Although the cleaning staff genuinely try, there's only so much you can do for an older hotel. From the time I began staying here I had breathing problems every morning coupled with sinus problems. Also the internet was slow 0.1 - 0.2 Mbs. read more