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    Budget Car Rental

    1.0 (1 review)

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    10 years ago

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    Avis Rent A Car

    Avis Rent A Car

    1.5(13 reviews)
    10.2 mi

    My car always chooses late Saturday night to decide to begin flashing ALL the dash lights…read more I made it home and logged into my Costco account to set up a car rental for the next day. I called prior to arriving as I worried they might not have anything available. Fears were unfounded - I was provided a 2024 Dodge Hornet. Staff is friendly and knowledgeable

    DON'T WASTE YOUR TIME OR MONEY!…read more This place is an absolute joke. Completely unprofessional, disorganized, and disrespectful. If you value your time, money, or even basic decency--STAY AWAY. My sister made a reservation one full month in advance. Everything was confirmed. But when she showed up to pick up the vehicle she reserved, they gave her some ridiculous excuse that the previous renter took the keys, so the car was no longer available. What kind of business model is that? No backup plan. No accountability. Just "sorry, nothing we can do." They claimed they had no similar vehicles and instead offered her something significantly larger--a gas guzzler she didn't want and didn't budget for. My sister, who is not confrontational, accepted it hesitantly because she was confused and caught off guard. She wasn't even shown the vehicle ahead of time--only realized what she was driving when she stepped outside! As her older sister, I went inside to speak with the agent. While waiting in line, I noticed this same employee assign a vehicle to another customer--a vehicle that could've been given to my sister. I was on the phone with our oldest sister, calmly explaining the situation, when the agent suddenly decided to "help" me by skipping everyone in line. She immediately got hostile without even letting me speak. I wasn't loud, rude, or aggressive--but her tone was nasty and combative from the second she opened her mouth. She then had the nerve to say she didn't have to talk to me because I wasn't the renter. Excuse me? I was simply advocating for my sister, who was being taken advantage of. Then she stormed to the back, clearly trying to escalate the situation rather than solve it. I assumed she was calling the police--it turned out to be the owner, who shockingly condoned her unprofessional behavior. My sister then came in herself to try and resolve things peacefully, but the agent continued to make excuses and push blame elsewhere. She acted like she was doing us a favor by offering the wrong vehicle and had zero interest in finding a solution. When we asked if she could confirm with the airport location before we wasted time going there, she replied, "They don't answer the phone." What?! She tried to spin the situation as an "upgrade" when in reality, it was a financial burden and a complete failure to honor a reservation. To top it off, when we were still trying to figure out if we should drive to the airport or request a refund, she suddenly declared they would no longer serve us. Then she snatched the paperwork and keys out of my sister's hand. When I asked her to give us back the contract (our only proof of the rental), she didn't even have the decency to hand it back like a professional--she shoved it into my hands. Absolutely disgusting behavior. The agent was beyond rude, and the owner was no better. I wouldn't trust these people with a tricycle, let alone a rental vehicle. Save yourself the stress, the money, and the disappointment--go anywhere else. This is BAD BUSINESS, and they should be ashamed of how they treat customers.

    Budget Car Rental - carrental - Updated May 2026

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