If I have ever flown Delta, I do not remember but I can say this Delta experience was the best…read moreairline I have ever flown. Planes clean. Courteous staff from attendants, pilots, gate personnel. Great flight times. No delays. I will definitely fly Delta again.

As always, Delta is doing it right…read more I am a rewards member with them - between Silver and Gold depending on the year and I enjoy the perks of early boarding, free bags, ease of check-in, etc. Additionally, I believe Delta's app has been and is still the best in the business with real-time updates, ability to change and re-book if there is a delay or interruption, maps of airports, updated gate and arrival info and bag claim info. Our recent trip through Indianapolis airport via Delta was easy both coming and going with no issues at all. Thanks Delta!

The staff at the gate was very rude to multiple customers, including but not limited to, me. They…read morehad already barked at me to check if my perfectly reasonably sized carry on would fit in the provided compartment. I obliged, sliding my bag easily into the slot. I waited until I could get one of the gate agent's attention, whereupon she came over and physically checked it herself, then told me "yeah, it's fine." I went back to the seats to wait for my zone to board. When my zone 4 was announced and I got to the *same*agent who had checked the size of my bag not more than 10 minutes ago, she again asked me to check to see if my bag would fit. I politely (truly. I was) told her I had already checked it and that *she* had already said it was fine. She looked at me as if I was lying to her, at which time my companion spoke up and said "we're not doing it again." Yes, I realize this was rude but we were irritated. She rolled her eyes and waved us off, and we boarded where my bag *easily* slid into the overhead bin. The flight attendants were much nicer, and the flight itself was fine, but first impressions go a long way, and this 3-person gate agent impression was deplorable. Will have to remember this and decide whether the cheaper flight is really worth the frustration next time.

My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

I think my first time will be my last! I typically fly Southwest or American, but this flight was…read morevery reasonably priced, and I hadn't really heard many negative things about the airline. Overall, the flight to my destination wasn't too bad, but the return trip was a different story. Our flight was delayed five times with no explanation, and when we finally boarded, they were still charging $4 for drinks, including water -which, in my opinion, felt unnecessary. The seats were also extremely uncomfortable. Now that I think about it, I don't think there was any cushioning at all. Lastly, it took over an hour for the baggage carousel to even start pushing bags out at baggage claim. All that said, this airline isn't the worst, but it's definitely a "you get what you pay for" experience.

This is the worst experience i have had with any airline!!! Canceled the flight and left us strandedread more

We were a little early arriving, but it all went south when we got to the airport, and a plane was…read moretaking its sweet time at the gate we needed to be at. So, we have been delayed and we will not actually be on time. It seems there should be better planning. The attendants were awesome, or it would have been a 2 or 3 star rating.

Flying is miserable, but I had as good of an experience with Southwest as one could hope for. And…read moreflying Southwest out of Indianapolis is good because there are quite a few options.

Recently tried Spirit for the first time. Overall the flight was okay. Spirit serves a purpose like…read moreany other thing does. If the ticket plus fees save you $100 or more dollars it could be worth it. I recommend that you sit up front and fly early. The drama usually happens the later it gets & on the back of the plane. Also would suggest that you have everything you need because they not helping without a fee. Make sure you can make the flight, check in on time, able to check in at the kiosk to get your boarding pass and tags for bags if you have any to check. Spirit is very specific about their bag sizes & weight so make sure that you have the right size. You could go to your local airport to verify your luggage fits in the space. Your checked bag cannot be over weight if so that's an extra fee. Make sure the checked bag is under 40pounds. Lastly, refreshments & internet, services come at a fee as well. The first 4 seats seem to be their first class without the curtain & superior service. All my flights were delayed as well so be patient. I think the employees of Spirit make the most the announcements due to the people being impatient. Safe travels

Spirit cancelled our flight and caused our family to miss a family cruise that was pre-paid…read more because they labeled it "maintenence issues" the travel insurance is useless. we were forced to stay 2 days in orlando begging spirit to change our flight home to allow us to leave. DO NOT fly spirit!

Reading through the other reviews, it seems pretty clear that people only write reviews when they…read morehave had a bad experience. The thousands of travelers who have no problems, or minimal, don't bother to write about it. The airline did what it was supposed to do. What's to write? My wife made arrangements through American. We had a connecting flight in Dallas that took us to our final destination. We had a connecting flight through Phoenix on the way home. Overall, we had a positive experience. She had handled shopping around for the best deals that would get us to our hotels and when it was time to go, she used one of the kiosks and soon had our boarding passes. We checked our luggage quickly too. I think the only problems we had were due to a problem with the plane in Dallas. They detected a problem and had to bring another plane instead. I was fine since the new plane was 10 seats wide, had onboard charging stations, each seat had its own entertainment screen, and since we were flying to the middle of the Pacific Ocean, the plane was working properly. So glad they didn't take a risk with our safety. Sure, it costs us two hours in Hawaii, but I would rather be alive for the rest of the vacation than take a chance with an improperly working one. Sure, the process of charging for every extra like baggage and full meals adds up quickly, it's the price we drove the airlines to by making the no-frills airlines so popular just to save a buck. It's competition. No sense complaining about it. I don't take a lot of trips, so it is hard to say when I would use American next. But based upon my most recent trip, I would have no trouble flying with them again. Review #2390

The worst! I've been flying American Airlines exclusively for 15+ years as an Advantage member but…read moream done with them after our most travel experience, which was nothing short of a nightmare. Long story short, American stranded my wife and kids overnight in Chicago and San Diego (without luggage) while en route from Indianapolis to Phoenix and I had to purchase them tickets on Southwest to get them from San Diego to Phoenix. As a result, it took them 2.5 days to get from IND to PHX and we lost two days of spring break. The worst of it is that American refuses to offer us any compensation, even after filing several complaints with customer service. American Airlines customer service representatives Carla Roman and Chad Brunstein have refused to adequately respond or take my complaints seriously. Find another airline because this one sucks!

I've flown with United Airlines a few times. My experiences have been great. I a couple of times I…read morewas upgraded to First class seating due to my Platinum status in 2022/2023. The crew and customer service agents have all been nice and excited to assist you with smiles. Check in process and boarding have been pretty quick and easy.

I appreciated the flight detail confirmation text and email leading up to my flight with United…read moreAirlines back to Chicago Illinois. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, as well as delays and gate changes. Three days before my outbound flight back to Chicago, I was informed via text message that my flight had been canceled due to FAA-mandated airspace restrictions during the government shutdown. I reacted immediately, booking a new flight which ended up being an earlier time than the previous. It is situations like that where I appreciate updates because I would not have wanted to find out the day of. Now rather than download the United Airlines mobile application, I visited www.united.com where I was able to check-in for my flight early, as well as send my boarding pass to my phone via text in the process. As someone who had just a carry-on bag with me, it allowed me to head straight to TSA rather than to see a United Airlines agent once I arrived at Indianapolis International Airport. As for my airport experience, TSA was not crowded at all despite it being Indianapolis International Airport. I always dread going through security because of the possibility of congested lines, but all went smoothly! The only things I removed from my body were my jacket, and my bracelets placing each item inside either the bin, or my jacket pocket. After that, I was well on my way to locate the gate. The United Airlines gate was easy to find, thanks to posted signage within the terminal; the gate appeared professional with a very well-maintained seating area in comparison to other airlines I have flown out of. I rarely encounter boarding areas with clean seats and no trash left behind, which is just hard to unsee. I loved that there were charging outlets that worked because it gave me the chance to charge my cell phone before boarding my flight back to Chicago. Whether it be the individual booths or the workstations, I was grateful to see so many areas and seats with charging outlets. Boarding with this airline was very painless! Announcements were made which gave me the time to browse around the terminal prior to the time my boarding group boarded. It was by far one of the best boarding experiences I have ever had out of my many times of flying. I feared that my flight back to Chicago would be delayed, but thankfully it was not. With having to change my flight 3 days ago, I was very concerned and glad that it did not happen. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. There were no charging outlets within my seat, but thankfully I was able to charge my phone prior to boarding the airplane. While onboard the flight, I got some rest during this short flight back to Chicago, which I am grateful for. Onboard, the only communication I had with the flight attendants was the boarding flight hello, and the airplane departure "thank you" and "goodbye" greeting. In closing, I am very open to choosing and recommending United Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~ Good vibes coming your way ~ Thomas G

Very poor customer service. Automated responses. Definitely not aimed at pleasing or even…read moreunderstanding their customers. Thank you.