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    Delta Airlines

    2.9 (38 reviews)
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    Sarah F.

    I haven't flow delta in a long time, but since I have reason to go to nyc I booked with the air line, I was supposed to visit in April, but had to cancel. I don't have to tell you why. I was able to rebook a trip for December, thankfully delta was awesome about the whole thing, and I was able to use a credit so my flight was very cheap. Over all I think delta is an airline that is taking safety to the next level during covid. They gently remind people about masks consistently which is a good thing, and they also hand you a sanitizer wipe when you walk on the plane, and since all airlines have limited snack services now, delta hands you a snack bag with more sanitizer. Another plus is that they have inflight shows, which I was happy to have as an option, they show and movie variety was awesome, there is something for everyone. When people went to get off they asked that people let the row in front of them go and then the next row is supposed to them get up and get off. Which is a great and safe idea that most people were following. Of course some are having a hard time adjusting but delta reminded people that it is for safety and to please follow what they were asking. All around a great flight experience and they are someone I would book with again.

    Delta employee sitting on top of the food & beverage cart.
    Valerie N.

    Hi Delta, You have an employee sitting on top of the food and beverage cart taking pictures??? Very unsanitary!

    Gate A6
    Victor F.

    Great experience every time I fly Delta. Flights arrive and depart on time. Efficient check in process. Useful app.

    Delta plane in Atlanta
    Amanda F.

    I do not usually fly Delta. But wanted to leave a review given the good experience I had with Delta over the last week. My daughter and I took Delta to Belize for her fall break. I purchased the tickets because even Delta Comfort was $500 less per ticket over economy with my typical carrier. I was impressed throughout and things went incredibly smooth. The flight and gate attendants were friendly, the snack offering and on board service was good, and every plane was on time. We connected in Atlanta which used to be a place where everything fell apart for my travels. Atlanta Hartsfield was swift and easy this time. I'm flying Indy to Paris direct with Delta in March. I am now looking forward to it.

    Excellent food on board.
    Wayne W.

    I am strictly reviewing this airlines based on a trip they offer from IND to Paris. This is a wonderful way to travel non-stop from the two places. The entire crew was both professional and friendly on both 81/2 hr. trips, there and back. We had two full meals, coffee, water, hot wipes to refresh twice. Nice assortment of movies on your own screen. Nice seats. Excellent pilots. Airline personnel offered water and coffee several times and responded to requests. Nice boarding process. Shuttle busses to terminal in Paris. A no hassle trip in all respects. Thanks Delta!

    Empty
    Zach C.

    Wow where do I begin with the shenanigans of this place. Let's see. I check in 24 hours in advance and am still put into the last class to board. Told I need to check my luggage because there isn't enough room and as soon as I get onto the plane of course there is a ton of empty luggage spots. I've posted pictures just to prove my point. I don't care if I spend $200 extra dollars for a different airline or take extra days to travel. I don't think I'll ever fly this airline again if I can help it. Terrible experience. Pros: the experience has allowed me to know I won't nor would I ever recommend this airline to anyone Cons: I'm stuck with this airline till I reach my destination.

    In flight Trip Tracker tells you distance from destination, altitude, mph and more...very cool

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    We were told to get here 3 hours early just for us to have to wait a hour before the staff showed up.

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    I have had the best customer service with Delta! It's why I will always use them for my flight needs!!

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    Ask the Community - Delta Airlines

    Review Highlights - Delta Airlines

    I rarely even think to check-in, but since I did I'm gonna give a quick positive review for a company that respect for getting the job done.

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    Southwest Airlines

    Southwest Airlines

    3.1(123 reviews)
    0.1 mi

    Flying is miserable, but I had as good of an experience with Southwest as one could hope for. And…read moreflying Southwest out of Indianapolis is good because there are quite a few options.

    Today is the day I realize that Southwest is no longer customer friendly and is just business. I…read moreput up with delays, many out of their control, but when I book at a specific fare for a specific itenerary and don't receive that service. There is never an accomodation made to raise the level of experience past that. BASIC FARE customers BEWARE! I booked a roundtrip for my mother, which we had to modify just the front leg of the trip. Southwest cannot accomodate that and requires cancellation of the entire round trip. If I had book two individual one-ways, not problem. This is nuanced games and legalize to make a buck. I really hope to see 1) Department of Transportation evaluate this going forward, 2)Hope some law firm would lead a class action regarding this type of practice and 3) Customers rise up and make sure that you shop for a new airline. I suspect it is the same at many. Southwest USE TO have a friendly customer facing, how can we SERVE business model. No longer! Sad to see this model of business innovation change from "We are not like most people" to "We are just like everyone else." Dont be fooled by your status they hand out, the extra leg room, and the wonderful pistachio gimmicks. I have flown for many years with SW and had become loyal. But, now I will be much more discerning about which flight and airline we will be flying with. To Southwest, Loyalty is only a catch phrase and one way street, it seems. It will take a long time for you to win back your advocates after you alienate them. And, many other customers will now here about the recent times of less than service vs the years of service that exceeded. As Gas Prices Soar due to global conflict, Southwest has a chance to stand out versus be like everyone else. Copy and pasting this to my best 100 friends. Ripples of opportunity to have Southwest make an impact or prove who they are. I am expecting more Corporate Greed. Sad to say that I used to be a great advocate of this company, but today I can no longer advocate for Southwest. Today, they are in my mind... the LEAST Customer Friendly Airline. Business is about creating service that people want, not need. We can do better!!!

    Photos
    Southwest Airlines - No charging ports..

    No charging ports..

    Southwest Airlines - D' all important USB & C plug port SWA T 8-13-24

    D' all important USB & C plug port SWA T 8-13-24

    Southwest Airlines - D' all important USB & C plug port SWA T 8-13-24

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    D' all important USB & C plug port SWA T 8-13-24

    Spirit Airlines

    Spirit Airlines

    1.5(30 reviews)
    0.2 mi

    Recently tried Spirit for the first time. Overall the flight was okay. Spirit serves a purpose like…read moreany other thing does. If the ticket plus fees save you $100 or more dollars it could be worth it. I recommend that you sit up front and fly early. The drama usually happens the later it gets & on the back of the plane. Also would suggest that you have everything you need because they not helping without a fee. Make sure you can make the flight, check in on time, able to check in at the kiosk to get your boarding pass and tags for bags if you have any to check. Spirit is very specific about their bag sizes & weight so make sure that you have the right size. You could go to your local airport to verify your luggage fits in the space. Your checked bag cannot be over weight if so that's an extra fee. Make sure the checked bag is under 40pounds. Lastly, refreshments & internet, services come at a fee as well. The first 4 seats seem to be their first class without the curtain & superior service. All my flights were delayed as well so be patient. I think the employees of Spirit make the most the announcements due to the people being impatient. Safe travels

    Spirit cancelled our flight and caused our family to miss a family cruise that was pre-paid…read more because they labeled it "maintenence issues" the travel insurance is useless. we were forced to stay 2 days in orlando begging spirit to change our flight home to allow us to leave. DO NOT fly spirit!

    Photos
    Spirit Airlines - Flying with Spirit

    Flying with Spirit

    Spirit Airlines - Early morning flight

    Early morning flight

    Spirit Airlines - Text messages from Spirit.

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    Text messages from Spirit.

    United Airlines - These towers look like a huge A/C unit  10/15/22

    United Airlines

    1.7(32 reviews)
    0.0 mi

    I've flown with United Airlines a few times. My experiences have been great. I a couple of times I…read morewas upgraded to First class seating due to my Platinum status in 2022/2023. The crew and customer service agents have all been nice and excited to assist you with smiles. Check in process and boarding have been pretty quick and easy.

    I appreciated the flight detail confirmation text and email leading up to my flight with United…read moreAirlines back to Chicago Illinois. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, as well as delays and gate changes. Three days before my outbound flight back to Chicago, I was informed via text message that my flight had been canceled due to FAA-mandated airspace restrictions during the government shutdown. I reacted immediately, booking a new flight which ended up being an earlier time than the previous. It is situations like that where I appreciate updates because I would not have wanted to find out the day of. Now rather than download the United Airlines mobile application, I visited www.united.com where I was able to check-in for my flight early, as well as send my boarding pass to my phone via text in the process. As someone who had just a carry-on bag with me, it allowed me to head straight to TSA rather than to see a United Airlines agent once I arrived at Indianapolis International Airport. As for my airport experience, TSA was not crowded at all despite it being Indianapolis International Airport. I always dread going through security because of the possibility of congested lines, but all went smoothly! The only things I removed from my body were my jacket, and my bracelets placing each item inside either the bin, or my jacket pocket. After that, I was well on my way to locate the gate. The United Airlines gate was easy to find, thanks to posted signage within the terminal; the gate appeared professional with a very well-maintained seating area in comparison to other airlines I have flown out of. I rarely encounter boarding areas with clean seats and no trash left behind, which is just hard to unsee. I loved that there were charging outlets that worked because it gave me the chance to charge my cell phone before boarding my flight back to Chicago. Whether it be the individual booths or the workstations, I was grateful to see so many areas and seats with charging outlets. Boarding with this airline was very painless! Announcements were made which gave me the time to browse around the terminal prior to the time my boarding group boarded. It was by far one of the best boarding experiences I have ever had out of my many times of flying. I feared that my flight back to Chicago would be delayed, but thankfully it was not. With having to change my flight 3 days ago, I was very concerned and glad that it did not happen. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. There were no charging outlets within my seat, but thankfully I was able to charge my phone prior to boarding the airplane. While onboard the flight, I got some rest during this short flight back to Chicago, which I am grateful for. Onboard, the only communication I had with the flight attendants was the boarding flight hello, and the airplane departure "thank you" and "goodbye" greeting. In closing, I am very open to choosing and recommending United Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~ Good vibes coming your way ~ Thomas G

    Photos
    United Airlines - Homebound to WA 12/3/22

    Homebound to WA 12/3/22

    United Airlines
    United Airlines - Overlooking Indianapolis 11/19/22

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    Overlooking Indianapolis 11/19/22

    Delta Airlines - airlines - Updated May 2026

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