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West Lafayette, IN

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United Airlines

1.0 (1 review)

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4
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6 years ago

Very poor customer service. Automated responses. Definitely not aimed at pleasing or even understanding their customers. Thank you.

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Frontier Airlines

Frontier Airlines

1.4(45 reviews)
50.9 mi

The staff at the gate was very rude to multiple customers, including but not limited to, me. They…read morehad already barked at me to check if my perfectly reasonably sized carry on would fit in the provided compartment. I obliged, sliding my bag easily into the slot. I waited until I could get one of the gate agent's attention, whereupon she came over and physically checked it herself, then told me "yeah, it's fine." I went back to the seats to wait for my zone to board. When my zone 4 was announced and I got to the *same*agent who had checked the size of my bag not more than 10 minutes ago, she again asked me to check to see if my bag would fit. I politely (truly. I was) told her I had already checked it and that *she* had already said it was fine. She looked at me as if I was lying to her, at which time my companion spoke up and said "we're not doing it again." Yes, I realize this was rude but we were irritated. She rolled her eyes and waved us off, and we boarded where my bag *easily* slid into the overhead bin. The flight attendants were much nicer, and the flight itself was fine, but first impressions go a long way, and this 3-person gate agent impression was deplorable. Will have to remember this and decide whether the cheaper flight is really worth the frustration next time.

My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

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Frontier Airlines
Frontier Airlines - Empty check in area with a lame sign that shows the time for check in

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Empty check in area with a lame sign that shows the time for check in

United Airlines - airlines - Updated October 2026

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