I scheduled an appointment for Saturday, June 13, at 8:30 AM to have my vehicle inspected for an…read moreengine overheating issue. Upon arrival, the service advisor, Ashley, stated that my appointment could not be located in the system. After I provided proof of the appointment and explained the overheating concern, I was quoted a price for an engine diagnostic and informed that the shop would proceed from there. Shortly after leaving the shop, Ashley contacted me and advised that the vehicle would not be inspected or diagnosed for at least two business days. When I later checked my appointment online, I discovered that it had been canceled by the shop. Two business days later, I received a call from Service Manager James ("Jim") Atkinson, who informed me that the thermostat and thermostat housing needed to be replaced and identified them as the primary cause of the overheating condition. During this conversation, no concerns were raised regarding the water pump, radiator, head gasket, coolant reservoir, hoses, or any other cooling system components. Later that same day, I contacted the shop for an update and again spoke with Ashley. She advised that the technician had reported a knocking sound from the engine and was uncomfortable releasing the vehicle at that time. On Wednesday, June 17, I received a call advising that the vehicle was ready for pickup. At that point, the vehicle had been in the shop for more than 72 hours. Upon pickup, I paid over $900 for five services and parts listed on the invoice. Unfortunately, less than 40 miles after leaving the shop, the engine overheated again. I also noticed a strong coolant odor. After pulling over and inspecting the engine bay, I found that the coolant reservoir--which had not been leaking and had been holding coolant when the vehicle was dropped off--was now nearly empty. Additionally, a new coolant leak had developed that was not present prior to service. Concerned by these findings, I sought a second opinion from an employee-owned independent auto shop. After performing diagnostic and cooling system pressure tests similar to those that Pep Boys represented as having been completed, the independent mechanic identified the actual cause of the overheating: a defective water pump with a failed impeller. The mechanic provided photographic evidence supporting this diagnosis. The independent mechanic also discovered that hardware was missing from the thermostat housing assembly that Pep Boys had recently serviced. According to the mechanic, the missing hardware was the source of the new coolant leak that appeared after Pep Boys completed the repair. Before authorizing the independent shop to perform any repairs, I contacted Mr. Atkinson to discuss these findings. I informed him of both the failed water pump and the missing hardware from the thermostat housing reassembled by technician Dylan M. I also asked what diagnostic procedures are normally performed when a vehicle is brought in with a primary complaint of overheating. Mr. Atkinson explained that technicians review diagnostic codes and perform any testing deemed necessary based on those codes. However, based on the evidence provided by the independent mechanic, it appears that either the necessary diagnostic procedures were not completed or they were not performed to the same standard of care. Had a proper diagnosis been conducted, the failed water pump should have been identified as the root cause of the overheating condition. Rather than addressing these concerns, Mr. Atkinson referenced the shop's warranty policy and stated that I should have returned the vehicle to Pep Boys before seeking a second opinion. He further indicated that obtaining an outside diagnosis could impact my ability to receive reimbursement or warranty consideration. This position is difficult to accept given that the actual failed component--the water pump--was never identified by Pep Boys, was not included on the repair invoice, and therefore would not have been covered under the repairs they performed. Additionally, the missing hardware from the thermostat housing created a new coolant leak that did not exist when the vehicle was initially dropped off. After spending more than $900, I was returned a vehicle that continued to overheat and was now leaking coolant. More concerning is the potential safety risk this created. Had the engine failed while traveling at highway speeds, the consequences could have been significantly more serious. When I raised these concerns and requested accountability for the misdiagnosis and workmanship issues, Mr. Atkinson declined to accept responsibility and maintained that nothing could be done because I did not first return the vehicle to Pep Boys. When I informed him that I was considering pursuing legal action through small claims court due to negligence and damages incurred, the conversation was abruptly ended.

Be very careful bringing your car here. My car went missing while it was supposed to be under the…read morestore's supervision, and the staff did not manage the situation whatsoever. This was one of the worst service experiences l've ever had. If you want good customer service and a repair shop you can trust with your personal property look anywhere else but PepBoys.

Our daughter attends college at Franklin and has her old 2000 Nissan there with her. It was making…read morea noise and she is a freshman and we live in another state. She wanted to come home for the weekend but we weren't even sure if that was possible to make the journey. They got her in right away to see what was going on. They fixed the problem so that she could be safe and told her there was one other thing that needed attention but wasn't an emergency. They didn't charge us for the quick fix or for looking over the vehicle. A parent's piece of mind is work 100 stars not 5 but that's all they allow me to give. Thanks so much for the speedy service. We will be taking it back there for repairs as needed. We had no initial recommendation and the one review on here before us was all we had to go by. Thankful for YELP and this mechanic! Counting our blessings. :)

Excellent service, good communication and a fair price. It's tough to find good honest mechanics.read more

This is the only Auto Repair Shop that I trust. Darren and his team are outstanding. They are…read morehonest and do great work.

I was pleased with being able to get an alignment on the same day and the fair price, but that's…read moreabout all that they did well for me. Upon pick up of the vehicle, when I asked for a printout of the results. The advisor told me that the printer was broken and it wasn't available. When I called the next day and asked if there was any way that I could get the specs of what was adjusted, the advisor told me it wasn't possible then proceeded to give me an attitude when I told him I wasn't satisfied. Definitely won't be going back there!

I took my car in for an alignment and these guys were so nice! They did my alignment and when I…read morewent to pay they didn't charge me. Manger stated "it didn't need much of alignment it was just off a little bit the steering wheel is now straight!" Thank you! They aren't cheap and I didn't really have the money but it needed to be done! I will use them for all my tire and alignment needs from hear on out!

They put my tires on and a speedy manner. They have always been willing to check anything that's…read morewrong with them. And I am very impressed with the quality of tires that I bought.

Been doing business for many years. Jimmy and his team are always amazing. Very honest and prices…read moreare fair

The owner here is not only knowledgeable but realistic, straightforward, and honest. I have been…read moretaking my car here for years because I trust them. The owner stays involved and ensures everything is running smoothly. The only downside is that it is a first-come/first-serve order, so no making appointments and there might be a wait.

​I have been going there for years never paid more than $60 for an oil change I went there…read moreyesterday they said it went up a little , I was expecting them to say ​​ they went ​ ​ ​ up ​ 5 or 10 dollars but he said $112 ​ ​ ​​ ​ they lost three customers yesterday over that I will never go back

I just want to briefly state I took my car here Dylan told me on the phone that pressure test would…read moreonly be 40 $45 when I got there he said it needed a pressure test and he charged me $85 and believe me he expressed himself to the fullest that at 24 years old he is very very experience he did that pressure test charged me double on that pressure test told me I needed a water pump well I finally got that water pump put on still had the same problem that just goes to show he is not even close to being a professional that he thinks he is so in other words if you are a single female I don't care how old or how young you are do not I repeat do not take your car here they will take every penny they can get from you you expressed you're so so much on how professional you want is Dylan you need to go back to school cuz you ain't even close to being a professional as you say you are

Only place I could find to help put on riding lawn mower tires for a lawn tractor. I tried several…read moreplaces in Greenwood but this might be the only place in Johnson county that can remove tires on rims less than 12 inches.

This is where we always take our vehicle whenever it needs any sort of service or repair. They do…read moregreat work but I always feel completely confident that I am getting said great work at an incredibly fair price, the folks at Newkirks simply do not have it in them to gouge or cheat their customers. Often times I am surprised at my final bill as it is usually quite cheaper than I expected it to be and never have I had to return because something was not repaired correctly.

Talked to 3 different Automotive associates between 7:30 this morning and 6pm when picking up the…read morecar. It is very clear that these people are miserable and hate their lives. God forbid you ask a question about the services or ask them to look anything up, you have ONE CHANCE to understand their incoherent mumbling or mechanical jargon that only they know what they're saying until they flip out on you for asking them to explain. and don't waste anytime with their tire warranties, they're totally bogus and when it comes time to validate, they'll look for whatever reason they can to make you pay for the service, it's really just a scam to get you to come back.

The automotive department was a horrible experience. We were there for 2.5 hours for an oil change…read moreand tire rotation. They have had my son's car for well over an hour and after the car sitting for a good 15 minutes he asked about the status and was told they had to wait on another lift to rotate the tires. He declined the tire rotation and it was still another 10 minutes .

I scheduled an appointment for an oil change, tire rotation, and wheel alignment. They quoted me…read moreapproximately 2 hours. After about an hour in the waiting room the manager explained the alignment analysis, the cost, and the time that would be needed. I got there around 11:00am, and probably before 12:10pm they told me the car was ready! In almost half the time quoted. Upon checking out the manager introduced himself, his background, etc. Super friendly and professional. Upon checking out they even gave me a discount on the service provided. Highly recommend, and will certainly return for future automotive needs

Today I went for a tire alignment and tire rotation. Technician came out and said he couldn't do…read moreit without ruining my lug nuts. This was the right side vehicle. Stated I didn't want him to do anything. Didn't feel he was telling the truth. I left. When I got home the truck was pulling very badly to the left, which wasn't happening when I got there. Took it to my mechanic, apparently he had already did the left side and left all the balance off of the right side. This is very bad business. They will do something to make you have to come back.