Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

The service is terrible here. The workers are rude, they are NOT organized, they're extremely slow…read morecompared to other place, 30 minutes before we could even get services. We left. You're better off doing this stuff by yourself, the auto part store is a quarter of the price to just do it yourself!

Great service! The service tech in charge was very…read moreknowledgeable and helpful, and the staff was friendly and got the job finished in a reasonable amount of time!

I don't recommend this place. The only reason it's not a 1 star rating is because they were very…read morepolite to me when I went to rescue my car from their grasp. First of all, they are way overpriced. Second of all, they aren't very knowledgeable. Third, they are just stubborn and won't work with you on how you want to approach the issue with your vehicle, even when they are recommending stuff that has nothing to do with the issue that brought you in. My car had a coolant issue and was overheating. I had already heard bad things about this place but I took my car there bc it is quite close to my house and you can't go far on a car that overheats. They charged $100 just to even look at it and got absolutely nowhere on the overheating issue. They recommended that I start by changing both batteries, for about $400 a pop. They acknowledged that there is almost zero chance this was causing the issue but wanted to press on anyway so that they "get proper computer readings". They had no clue why it was overheating. I have a German car and I know they're not worked on in every shop so I'm sympathetic to that. These guys insisted that their mechanic grew up in Germany and this was absolutely the way to go. They refused to try anything else unless I bought new batteries from them. So I fired them. Best decision I've made in a long time. In fairness, they were extremely polite to me when I came to pick up my car and give them their $100 (which I maintain was paid for absolutely zero benefit to me). I limped the car to Autobahn (formerly Bosch Auto) on the other side of I69. They assessed the issue (for free), replaced the coolant reservoir (it had leaked), and identified that the overheating was a gasket issue, which they also replaced. My car is working tip top now and the whole bill was $1,600. Christian brothers wanted me to get to $900 before they even started to address the actual issue that brought me in!! And they wouldn't take no for an answer. Just kept fighting with me on the phone until I gave up on them. The car has been running beautifully since I picked it up. And btw, still has the same batteries that Christian brothers wanted to take out and replace, which had nothing to do with the overheating or the empty coolant reservoir. Thanks Auobahn! Booooo Christian Brothers.

I dropped off my 2015 Camaro in perfect condition. Picked it up with a big dent on rear quarter…read morepanel. The shop said they are not responsible for damage done to my car. That they cannot control what happens to my car in their lot. I highly recommend you do not use this shop!

I stopped in just before closing with a tire puncture on my Jeep. Dave got me right in and his…read morecrew had my tire repaired very quickly. My 37" tires are very heavy and can be quite a challenge to mount and dismount. I was blown away when they returned with my vehicle, handed me my keys and sent us on our way at no charge! I'll definitely be returning to this shop again for my next tire service or purchase. I'd highly recommend that you stop in and check them out.

Hands down the best tire shop I've ever been to. Last…read moreweekend we drove from New Albany to a performance shop due to get a solution to a problem we had with them which lead us to sitting in their parking lot with a jack and putting these 4 tires in ourselves. Once we left the shop we wernt sure how comfortable we would feel driving 2 hours back home. We looked up a tire shop and saw Big O tires was just 12 mins from us. We walked into the shop and they were amazing from start to finish. Nicole was professional, so wonderful to talk, very informative, and literally all around great. They were able to balance the tires, re mount them, and make sure they were torqued on the car. Nicole wasnt the only great worker there. The two technicians there were also wonderful and knee their job! We wish we lived closer because this easily would be our go to tire shop! So thankful for a bad situation leading to meeting amazing people.

Went on a Sunday to buy tires for the wife's car. The service was great and very helpful. Thanks so…read moremuch

I showed up without an appointment to have my breaks checked. They were able to get me in right…read moreaway. They checked out my brakes, found out what was wrong and was able to diagnosis the issue. They explained the issue thoroughly and also pointed out some other issues with my vehicle that needed to be addressed. They actually showed me on the vehicle what was wrong and I saw and understood it. I did not feel any pressure to get any of the work done, which was a pleasant surprise. I opted to get the brakes fixed and they were not busy so they took care of it right there. I hung out in their waiting area which has free wifi, a phone charging station, and basic cable on television. I was not there long. I would say about an hour and a half. The staff there was friendly informative and very helpful. After my brake job was done, they gave me a printout with the other work that needed to be done and estimates for each. My visit here was refreshing. I normally hate going to car repair shops because I feel that most of them take advantage of you. I did not feel that here. I knew that I needed brakes and it was a reasonable price (they gave me some discounts). They also did not try to up sell or pressure me to getting more work done.

They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882

Unsafe and Dishonest -- I Left Feeling Deceived and Manipulated…read more I took my car to Firestone in Greenwood (1295 US-31 N) after two trusted shops had diagnosed an outlet hose issue -- something covered under my Firestone warranty. That's the only reason I chose to go there instead of my usual mechanic. When Firestone looked at it, they claimed the problem wasn't the outlet hose at all -- it was the inlet hose, which is conveniently not covered by warranty. That immediately raised red flags. The outlet and inlet hoses are in completely different spots -- one's up, one's down -- it's not a small detail to get wrong. I asked the technician if I could record the issue for my own reference and clarity, and I was met with a sharp, condescending attitude. I came in alone. I fit the image of the "naive woman" they thought they could get over on -- and that's exactly how I was treated: dismissed, patronized, and pressured. When I asked how soon I could get my car back, the tech snapped at me, "So you're not getting any work done?" I calmly said no -- it had already been diagnosed as an outlet hose, and if it wasn't that, I'd go back to my regular shop. His whole energy changed -- cold, defensive, and rude. There was zero professionalism. Let me be clear -- the two shops I went to prior were honest, skilled, good-hearted people. The way Firestone handled me was the total opposite. I left without agreeing to the repair. But when I got home, my coolant reservoir was completely empty. I topped it off and monitored it. Before Firestone, I had to add coolant maybe every 3-4 days. But the next morning -- after only a 10 to 15-minute drive to work -- my entire hood was engulfed in smoke. I immediately pulled over and opened the hood. I recorded a video. What I saw was alarming: coolant was violently spitting from the inlet hose, and it was clearly not even connected properly. The wet interface was leaking profusely. My coolant tank was bone dry again, and I'm just thankful my car didn't overheat on the road. At this point, I felt deceived, gaslit, manipulated -- and like my vehicle had been tampered with to make the inlet hose appear to be the issue. It went from a manageable slow leak to a dangerous, dramatic failure within hours of Firestone touching it. I didn't pay a cent -- and never will. This wasn't just poor customer service. It was unsafe, unethical, and deeply disappointing. If you're a woman, document everything. If you rely on their warranty, get a second opinion. Don't assume they'll stand behind their work -- they might find a way not to. I wouldn't recommend this location to anyone. I left feeling targeted and betrayed. Do better, Firestone.

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

Needed new tire due to nail in sidewall. Very long wait although not many in waiting room. Waiting…read moreroom was very clean. Staff tried to talk me into replacing all tires although they had few miles and car is garage kept and out of the sun. Note; they added a "service charge" due to use of credit card - this is not posted anywhere and you only know when the bill is posted. After a long wait they said the car was ready, but it did not appear. Then someone came out to the waiting room and said they wanted to check the spare for an additional charge. The new tire appears to be properly mounted but will not use this business again.

had an excellent experience at Grewal's Automotive. The team was professional, honest, and super…read moreknowledgeable. They took the time to explain what was going on with my car and gave me fair, upfront pricing -- no surprises. My vehicle runs smoother than ever, and they finished the job faster than expected. You can tell they really care about their customers and take pride in their work. I'll definitely be coming back for all my maintenance and repairs. Highly recommend to anyone looking for reliable and trustworthy service!

I've taken all my vehicles to Grewal over the past decade or so. I've always gotten great service.read more