I brought my car in for a headlight replacement and brake inspection. To my surprise I was advised the bumper had to be removed to replace the headlights. Costing me more but I need 2 headlights. I gave the okay for the work (brakes and headlights) and for my car to stay overnight. I hadn't heard back in the afternoon of the next day. I called and found out the mechanics weren't given my okay to work on the repairs. It was a Friday afternoon and I was going to be without my car for the weekend. Before I could react I was immediately offered a discount and an apology. Because I have been here in the past even with my previous car I let them complete the work and was able to get my car that next Monday before 11am. read more

I highly recommend Malless for their excellent customer service, clear communication, convenient appointments, and fast, expert work. Many people I know trust them and keep coming back, and I will too. Prices are reasonable. Thanks read more

I called them and explained my problem, they scheduled me in quickly, and once it was diagnosed they called to explain everything. They gave me a very good price, completed the work, and now everything works exactly as it should. read more

I was recommended this place and the service was fast, friendly and expectations were set immediately. It's a decent size facility, all areas were clean and everyone was kind. Not a ton of parking for this location, but that should show that people are utilizing their business. I also overheard them talking to other customers, asking more questions, making sure they get the right info for diagnosing the problem and not making anyone feel different about not being knowledgeable about cars. My small problem was fixed very quickly and the price seemed reasonable. Would recommend. read more

Danny and Micah were awesome! I had a leaky radiator and needed a new CV boot. They were great in working me in so I could safely leave for a weekend trip. I was originally scheduled for Monday, but they made it work so that I could bring my car in on Wed in order to have it ready by Friday. Thanks so much! read more

I took my car in for repairs for the air conditioner. They put a new blower motor in but I was seeing water on the floor of the interior. Called and asked if blowing out the condensation line was a part of the service was assured it was. Took the car back. The following Monday was told that it was fixed and I was satisfied water continue to come onto the passenger floor of my car and I continue to hear a rattling when I made a sharp left turn. I chose not to take it back to Malless because they assured me that it was done. I ended up taking it to Midas on Michigan Road at 86th St. who actually blew compressed air into the condensation line recharge my system and my air conditioner is working fine. I feel like I paid a lot of money to Malless and didn't get full service. I don't think I'll ever take my car back. read more

Took the car in because it was leaking oil after a change at jiffylube.... Malless to the rescue - they diagnosed the oil pan issue - fixed it and communicated all the details upfront. Fairly priced and will be back for any auto needs in the future read more

I have multiple friends who were overcharged out the a** for their vehicle repair, this shop lied, deceived, etc. and PURPOSELY did not fix the main issue with their car just so they could overcharge them again to fix the real issue. They made up a bunch of other issues to overcharge to "fix". After going to another mechanic it was discovered that this shop overcharged them THREE TIMES ($800, $2000, $1600, etc) while ignoring manufacturer warranties, and causing more issues to keep people coming back to continue overcharging them. DO NOT GO HERE!! They WILL take all your money and will NOT fix any actual issues with your vehicle. read more

This is the most honest automotive repair company I have ever dealt with. They tell you what needs repaired. They don't suggest repairs that aren't necessary. They don't talk down to you because you are a woman who knows nothing about cars. They just respectfully answer your questions!! I won't take my cars anywhere else and I live 2 hours away! read more

Wonderful honest customer service ,trust their opinion o would 100% recommend Malless to any and everyone

Disappointed with the service on my ACURA TL 2010 - B124 service! When inquired on phone gave a quote of $1600 for B124 service (includes oil change, timing belt, water pump and spark plugs change & valve adjustments). Booked appointment for 07/31. Now water pump is not changed but the charge is still the same? On every forum i googled, it is recommended to change the water pump for ACURA B124 service. read more

Newly moved to Indianapolis and wanted to try them out for a simple oil change and they delivered exactly as promised. I was really impressed by the cleanliness and service they exemplify when you walk in the door. They had a system setup for appointments which it seems that they prefer but will do walk-ins if they aren't extremely busy. This place seemed to be busy from the time they open until the time they close. They had designated social distancing practices in place for their shop which I was glad to see. I will definitely be taking my two cars back here for some more work in the near future as we live within a nearby proximity to the shop. Thanks again Malless Auto Service! read more

We've been customers for over 15 years and I can honestly tell you if you have a bad experience here it's because you don't take good advice and maintain your vehicle on a regular basis. These guys do their best and have always been upfront and fair. I've never had a time where they weren't courteous and respectful of our time. read more

I have used Malless for several years and I have always been happy with the service and professionalism there. They get my car in fast and always call me to let me know how much, before doing any work. The work is done fast and i have never had a problem with any work done there. I will continue to use them in the future. read more

Our cars are kind of old so that's why I rely on a mechanic who has become a good friend. That is no longer Malless only because we moved too far away to make using them practical. Malless was the first auto service repair business I trusted as a driver and we used them for our first 10 years in Indy from 93-2003-ish. But last week the battery on our 2006 Avalon died and an attempt to jump it only rendered the car operable in first gear. We happened to be nearby so I dropped it off overnight with a note. Of course I'm a know-it-all and offered up my own diagnosis of what I thought was wrong. I was convinced we fried the electrical system somehow because we tried to jump a battery that should have been replaced long ago. My wife was guessing it was going to be a $1500 repair. The next morning they called and said we did in fact need a new battery and oh yeah you just blew a couple of fuses, so the repair was a fraction of what we feared. Malless ALWAYS has been and STILL IS up front and honest with your repairs, "expert"analysis not withstanding! read more

I took my car there to have something checked out. On the phone, they quoted me a $500 estimate to have it fixed. After dropping it off, they called me the next day to say it was going to be closer to $800 to fix. Where did they get the $300 extra charges? He said it's just an estimate. When I found a place that could do it for the $500, I called them back to let them know that I would be taking it elsewhere to have it worked on. They said it would be a $49 fee for the diagnosis. After discussing my dissatisfaction with the price difference in quotes for the repair, they waived the $49 fee. They also apologized for any miscommunication. They were always professional and friendly ---I hoped it would've worked out. They offer a 2 year/24,000 mile warranty on parts and labor which is great. I just wish the quote would have been closer to the actual price. read more

We had our brakes done here less than a year ago and had to return due to a strange noise that was occurring. We returned a week after for them to inspect the car and reassure us that the brakes were fine and that is was normal for new brakes... We had a mechanic replace the front brake pads yesterday to find that the left wheels inner pad had been facing the wrong direction. Do not trust this location with your vehicle and certainly have a second inspection if you've had work done by them. read more

This place is great. Just one of those auto shops you are always on the lookout for. The guys there are extremely knowledgeable and most importantly extremely honest. I have taken several cars there with several different problems and have never been disappointed. read more

Super fast and easy to work with. Dropped my truck off overnight because I couldn't bring it in the morning and they had it done in a few hours! Will definitely use them for future service needs. read more

They did a good job on my brakes kinda pricy but couple days later see my center cap is gone. First they say they did not do it then said they would buy a replacement when it came it was not the same and mark was not helpful from was point on!!! I got the real part myself and probably won't be back read more

I made an online appointment with Malless Auto Service. I called today twice to confirm they had were aware of the appointment. Someone answered the phone both times and hung up both times without speaking. I guess they're too busy to talk to customers. read more

I had my car towed to the closest location, which was this place. The repairs were overpriced. Would not recommend.

Recommend!!! There's no place like Malless..There's no place like Malless, (in my wizard of Oz voice) if you want honest diagnosis and quality workmanship. They work on most foreign and domestic autos. I took my vehicle in for a second opinion to look at my airmatic system. This system supplies air to level your car and soft close doors. The first place of business quoted me 1800. The actual fix was a 5 dollar part and 114 dollar labor charge along with the 99 dollar diagnostic check. The total a little over 200 dollars. This was the first time I used Malless in 15 years but it is the same professional service you would feel comfortable sending any novice that knows very little about automobiles. The service was quick. I made an appointment the previous day and dropped off at 7, the work was completed by 1 pm. Another plus is they explained what was wrong, what needed to be done and took the time to answer questions. I also had an audio error message and they were upfront that I would need to take back to the dealer due to technology not being available to quickly fix. I appreciate the honesty. The mechanic said he could fix it but it would be time consuming because it becomes a seek and find exercise. This will be my go to auto repair shop. Experience the best teacher, always strive to make it a good one read more

I called and asked for help over the phone about a car that wasn't even being brought in and they were beyond polite and helpful. Nothing to gain, just human courtesy. I'm changing mechanics now because if this is the kind of customer service they provide? Sign me up. read more

I took my car in last week for computer issues. Despite not having an appointment, they got me in the same day. The owner even drove me back and forth from my apartment so I did not have to try and work in the loud shop. Because of the issue and the age of my car, they thought the repair would be covered under warranty by the dealership. It was so they saved me a significant amount of money. Great service would recommend anytime. read more

Malless was highly recommended by many so when I had one of the struts on my car break, that's where I went. Not only did they repair the strut, but stated that there was a lot more things that needed done, such as break lines and various engine parts. I asked them to do a full check to make sure everything was in order. They said they did and the total bill ended up over $2k. Not even 6 months later, my brakes needed done. When I returned to Malless, not only did they state the brakes need done, but I needed new calipers, the serpentine belt was cracked, on and on...final estimate at over $1k. When I asked about the full check done earlier they said it wasn't done and that these were new issues. Long story short(er), I didn't need even half of what they said needed done to my car and the warnings of parts falling off my car were completely unfounded. Being a young-appearing lady, perhaps it was the thought of ignorance of car-related issues that made them think that I was gullible enough to not understand what they were saying. I was treated as if I didn't know anything and was given inaccurate warnings of mechanical failure. Being so highly recommended by so many, I am severely disappointed. read more

I took my car for an estimate key ignition on 2002 This place quoted me $850! I went to 2 other places.They all quoted me $350 ,i cant trust places like Malless. Also quoted me $500 some to fix my window that was omly off track stating if it needed a motor.I think he was going to rip me off bigtime.Unless he is charging dealership prices! DEalership price isnt that expensove. read more

In July of 2014 I had my battery replaced at their shop. I went to OReilly 6 months later after my car was having some issues starting. The manager noticed that the cord was not tightened to the terminal. In fact, it came right off without the use of a wrench. After he fixed that, he determined through tests that it was most likely a starter issue. He recommended I go to Malless to have it looked at. I took it to Malless and not once did I ever receive an apology for not correctly replacing the battery. After the car was looked at, they explained the bill would be around $400 which was fine since I had no other option. After reviewing my invoice, I noticed that my starter was a re-manufactured starter that was billed over $110 more than what I could get the part for at Oreillys. I realize that this place has a good reputation and may be a little more expensive then other shops. However, a premium price deserves premium customer service and I did not receive that. I am not a car expert but I was weary that the disconnected battery cables may cause some tension on the starter. They assured me that this wasn't the case even though I found feedback online of this being feasible. In short, an apology or showing some genuine concern for their sub-par service would have probably been enough. It is also worth noting that I sent an email to management regarding this and nothing was done of it. I will not be heading back there. read more