I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!

What a great experience and huge help. great staff, helpful in my time of need. not enough words to…read moreexpress my gratitud!!

They did a great job with a front end suspension repair last week. Up front I was given a very…read morehonest and helpful estimate / information before they did a very complete and efficient repair in reasonable amount of time and at a very fair price. A++ experience from start to finish.

Service was quick, the owner Ty is honest and knowledgeable. 12/10 family owned business I got my…read moremirror and tire sensor light fixed. Great value for the service! Thank you

So far not a good experience, no acknowledgment no "be with you shortly" no nothing just standing…read morehere waiting. Good customer service at least would acknowledge any patron standing there in the entryway and at least say something. I get they're busy but I swear good customer service is very rare. Update after 6 minutes... they just yelled through the door we will be with you all in just a couple minutes. I know it will be more. The correct thing to say would be, "we are sorry for the wait, someone will be with you as soon as they are available." Dear management teach better customer service to your employees. ***Update once helped Obdulio helped me and he's a nice young man who knows how to treat customers. He was able to get me the proper information and very professional. I'm very grateful for his help. I realize it's busy I'm not disregarding that I really am not. It's just frustrating to walk into a business nowadays and not be addressed or spoken to. My interaction with Obdulio definitely has helped because of his ability of communicating and being able to get my car in. Regardless of how many hours I appreciate his help. 5 stars for Obdulio 3 stars for the first part of my visit. Reminder to bring earbuds or something to distract you from annoying people who don't understand that changing tires takes time and patience. Also for the morons on speaker phone who are obnoxious and rude. ******UPDATE AFTER DROPPING MY CAR OFF ALMOST THREE HOURS AGO...they close at 6 and I have not heard one single thing about my car or anything. I get again it's busy but COMMUNICATION IS KEY. They told me 1 1/2 hours which I knew it would be longer but now what, do I have to miss work tomorrow because my car is there and I don't know the status. MANAGER PLEASE HAVE A POW WOW WITH YOUR GUYS ABOUT COMMUNICATING WITH CUSTOMERS. BACK TO 1 star. Zero stars if possible because the link the person left under this doesn't work it says error when I try to contact them. ******LAST UPDATE 7:38pm Obdulio called me a few min ago said he saw my car and asked if anyone had contacted me and they said no so he was kind enough to call me to tell me it was ready. This young man is probably the kindest and honest person up there and I know he's doing his best. I do appreciate him: I just still hope the others learn some kind of way to communicate with customers better and have a little more experience with treating customers better. Obdulio 5 stars Overall experience 3 stars The customer service link zero stars since it doesn't work but I only have one thing left to say, Obdulio is someone who has my respect and hope he knows that.

Spoke with Dustin on a Wednesday, he ordered my tires and explained everything to me throughly! Was…read morea wonderful experience after a not so wonderful from another business. The service was done in a timely fashion for them being really packed in! My rims which I took in by themselves came out exactly how they went in, no damage, no anything, except a little grease (but that's to be expected!)! Overall everyone was friendly, communicated and accommodated my tire weight request, and to not sit my rims just on the ground. A lot of shops don't do what these guys did! The price for 4 tires was extremely fair! They had a lower price than most of the shops around, had the friendliest service of all that I called, so from now on if I have a tire need I will be back! Dustin did an amazing job even with it being extremely busy!

Stopped in for my scheduled 9AM appointment today and was promptly greeted by Mathew. Now just a…read morefew months back I had stopped in at this location and did not get any customer service from the rude kid at the counter, so having Mathew's exemplary service was a pleasant surprise. He also informed me about the possible time frame it could take to complete the job. When I returned at said time the car was ready. Their AutoTech that worked on my car was exemplary as well. After driving the car 50+ miles I confirmed all issues where fixed. THANKU Team T.P.

Needed to get all my brakes changed and coolant flushed. Dropped it off Saturday at 11am and got it…read moreback at 5pm with no issues. Staff was friendly and informative. Would recommend!

Top notch location!!! Super efficient and no upselling!! Needed new tires and an alignment, went…read moreexactly as expected -- imho this is the best location in Indy.

Discounted Tires, Distinguished Service…read more First time at this location, but the experience was classic Discount Tire. The staff is friendly, professional, and efficient. I was in and out in about an hour with two new tires, four new wheels, a rotation and an alignment. Special shout-out to Branden, Keyton, and Kyle!

I was having car issues, called in as soon as the shop opened and I was told I could bring my car…read moreright in. Check in was fast and they had no problem coordinating with my dad since I wouldn't be able to answer my phone while I was at work. My car was ready a little after lunch time and the repairs were reasonably priced. An overall great experience.

This review is LONG overdue... Back in May I was heading to my first class of the summer semester…read moreand was unable to shift out of my parking spot in a parking garage on campus. What I initially thought was my transmission ended up being a broken piece on my shifter cable. Keep in mind, this occurred on the Wednesday before Memorial Day Weekend, and the workers (as they should) were also planning to enjoy the long weekend/holiday. John let me know that it was highly unlikely that my car would be fixed before the weekend, which I understood, but I was still a bit bummed about because I had several plans to start moving, traveling, etc. While I did not mention any of these circumstances to John, he let me know to call in the next morning for an update on the vehicle. To my very happy surprise, he let me know that he was able to find a shifter cable part from a friend in the community, and he even stayed late to fix it! Replacing shifter cables can be a pain, and I was so taken back that he was able to have my car back to me in less than 24 hours, with no appointment or heads up. I am not noting that he stayed late as something customers should rely on when choosing an auto repair shop. However, John was very thorough in explaining the process to me, and A&A exceeded all of my expectations. To stay late for someone so that they can have their car before the holiday weekend is top notch customer service, and it goes way beyond what any repair shop needed to do. Trust me, there are WAY more of people needing repairs and this shop would have stayed busy even without my business. To sum it up, A&A is reliable, I never once worried that I would be scammed as a young woman, and I will definitely bring my car back if I have any maintenance or any other issues. Thank you A&A!!

This was my second visit to Tyler Automotive. I went to subpar mechanics recently that I just…read moredidn't trust and my car still didn't feel right. Had my front and rear shocks and struts replaced with a wheel alignment. I had to have my car towed to Tyler's Friday afternoon knowing they're closed on the weekends. I called to let them know my car would be there at whatever time on Friday and whenever they manage to get to it was fine. Becky answered the phone and after I told her what was going on with my car, she let me know I would have to pay for the suspension check since I had the initial repairs done elsewhere - totally reasonable and 100% transparent. I got a text at 2:11pm today to review what they found and they called a few minutes later to go over it and get permission to do what was needed. It was only $70 for the suspension inspection plus a free quality control inspection. They also fixed one of the tire valves for me and filled the front two that were shockingly low. I literally just had all 4 filled elsewhere. The most expensive was the alignment which was $135. A little higher than what I'm used to but honestly, you get what you pay for. They called 2 hours later to let me know my car was ready. It always sucks to have to bring your car in when something is wrong but at least the people working at Tyler Automotive don't make you feel worse about it and know what they're doing

I'm sad to say that I have to heavily downgrade my review of Tyler. My fiancée's car had a clutch…read moreissue recently during the winter storm. We called Tyler and asked if they could help with a manual transmission car because we'd have to have it towed there. They said yes. Then after we had it towed, they said they didn't know how to work on it. We tried to drive it across the street to Glendale Automotive, but Tyler had killed the battery. So I had to push it back the 10 yards to get it into a parking spot at Tyler and wait for another tow truck. No one from Tyler came out to ask if we were ok or offer help as I pushed. We did get it over to Glendale Automotive with a tow, and Glendale fixed it right up, no problem. If Tyler had just been honest, we could have towed it to Glendale from the jump and saved ourselves a lot of time, money, and literal physical pain from pushing the car.

We've been going there for years now. I just was over there because my car was shaking and I was…read moreafraid I'd thrown a wheel weight or something. They took 10 minutes to put it on the lift, remove the impacted snow, topped off the air. No charge. Just a friendly handshake. They are good honest people and when we need tires that's where we'll come.

These guys are great.... They did great work. the price was reasonable, and they compared against…read moreanother estimate and declined to do some of the things on it because they thought it was unnecessary. They got my car running great. I had them look over my car for anything that needed to be done. rotated my tires....