I tend to be a fan of the Valvoline Instant Oil Change nationwide chain. While there's one closer…read moreto my home, I was in the McCordsville area today and decided to stop in and get an oil change even though it was just a wee bit early from my due mileage. While it should be obvious from the name, this is an oil change location and not a full-service mechanic. That said, they do offer full-service oil changes, battery replacement, headlight/tail light replacement, transmission service, differential fluid replacement, tire rotation, fuel system cleaning, windshield wiper replacement, air filter replacement, and fleet service. If I remember correctly, this is a 3-bay location. I pulled up and was taken in right away. This is a somewhat set-apart location in the outer parking lot of a Meijer with a brand new Crew Car Wash around the corner. There's also a small strip center across the parking lot with a Noble Roman's, Great Clips, and Verizon. The employees here were friendly and helpful. They did everything a full-service change offered at a fair price. I was in/out in just a few minutes. As a wheelchair user, I always appreciate when I don't have to get out of the car. Because this is a nationwide chain, they were able to pull up my records. I appreciated that. I also appreciated that they aired up my tires as I had one running a bit low. They were having a film discussion - I'm a film critic, so that was kind of cool. However, they were also super focused on what they were doing and doing the job well. This location was clean, professional, and in good repair itself. Overall, this was a positive experience and I would easily return. While I'll generally stick to the one closer to my home (Glendale area of Indy), I won't hesitate to come back here when I'm in McCordsville. As a side note, Valvoline frequently has coupons on its website that can help reduce the price a bit.

Burnette was excellent to work with! He didn't apply any pressure to purchase different services,…read morewhich I greatly appreciated. The staff were efficient, friendly, and explained everything clearly. I highly recommend coming to the McCordsville location for your oil change needs!

This place is a fair and honest place to get your car diagnosed. We took my car in not knowing what…read morewas wrong with it and they were quick, transparent, and really nice about how to get to a solution. They didn't pressure us to go ahead with the service and were willing to explain the approach that they were going to take. Although I didn't end up getting my car fixed here, I would definitely take it back in the future just because of the nice service. I feel like that's really hard to come by in the automotive industry and so we really appreciated their transparency.

Last week I brought my car in because of three warning lights. One they said they couldn't fix…read more(back-up camera), the second (tire pressure) they passed on, and the third (brake pad sensor) should be replaced. They also told me that all lug nuts should be replaced 5/wheel, 20 total. I agreed to replace the brake sensor and lugs. They told me the lug nuts would be over $300 (that's $15/nut), but I m a senior and can't do the work. Today I brought the car in to get the work done. I told the service guy twice that I had to have the car at the end of the day and he agreed. I never heard anything from him. Finally I called but couldn't get through and left a message. He never called back and I have no car. That's what I call shabby treatment. What makes it sting is that I'm paying premium prices for the experience. Stay away

Glenn lacks common sense. Would not take payment over the phone for what is clearly a fleet…read morevehicle. I recommend he finds a new profession.

Horrible experience go to big o tiers extremely disrespectful and will never go back and would love…read morea refund because they left oil all over the engine and stripped my oil pan bol

Do not recommend. Went in for an oil change, left with a car maintenance (and customer service)…read moreproblem. After my routine oil change, my car began leaking oil. I returned to the Valvoline later the same day. There was one employee left for the day, even though it was more than an hour before they closed, and he said he wouldn't be able to "do anything" on his own (?) but went below the car to check. He said it was just "frame oil" meaning oil dripped during the change. He said he wiped it up and I should be good. When I woke up the next morning, my car was still leaking oil. My partner took the car in and had them re-do the oil change. He also checked my tire pressure and found one of the tires was almost flat. He asked the Valvoline employees if they checked my tire pressure the day before and they said they did. While Valvoline claims that oil change services include an 18-point maintenance check, which includes tire pressure, my receipt from the day before indicated that the tire pressure was not checked. So I guess you have to explicitly ask for air in your tires, even though the marketing includes that as part of the service you're paying for. Amazing. The re-did oil change was performed free of charge. It did not fix the leak. So began a claim process with Valvoline corporate. Valvoline corporate had me get the issue diagnosed at a mechanic and get a quote. The diagnosis was that the oil filter housing was crushed and damaged. Apparently not uncommon at quick oil change places that use machines and move quickly. Quote was more than $300. There was also a nail in my tire. Good to know. So I sent the quote to Valvoline corporate. They said they'd get back to me within 48 hours. I called back a few days later, they said they had to wait for the manager to approve it. This went on for a couple weeks. At one point a call rep mentioned offhand that the money had already been transferred to the mechanic for the work. I asked if I could go get the work done then, since Valvoline had paid for it. They said no, we had to wait for the local Valvoline location manager to approve it, that's "just how it works." They would put me on hold and call the branch and no one would answer. What a huge flaw in the system, huh. That happened multiple times. Valvoline corporate assured me they would call me back and they never, not once, did. After about a month, my car slowly leaking oil this entire time, I called one last time. The rep pulled up my claim and immediately apologized and said he was escalating it to every manager and they would get back to me the next business day. I waited a week after that and then finally just went to the mechanic and got the fix done that Valvoline had already paid for. I'm not sure why any sane person would wait as long as I did to get a "green light" from a manager who clearly did not care. The customer service process seems intentionally created to put all the burden on the customer. What is happening that nowadays we go to a get an oil change, receive a maintenance problem instead, and the company runs in circles for five weeks. At least my car was drivable in the meantime. At least Valvoline did pay for the repair. But I should have at the very least also received a refund for the botched oil change in the first place without having to ask.

Very quick. Suggested future car care. No high pressure sales. Price for synthetic oil change…read moreapprox. $90 less than dealer!!! Robert very kind & considerate!!!

Was losing pressure in my tire. Attempted to air it up without improvement. Took it to Bell tire…read more They had to repair the tire because there was a screw in it. No charge. Had me in and out and under an hour.

This place is very unprofessional upon arriving I stood there for 5 minutes while the man ant the…read moredesk stayed on the phone I called and they told me they were accepting walk ins. I got there at 1:30 and at 3:45 after I sat for multiple hours the employee came and told me they wont have time to look at my car. Drove there 30 minutes on a donut to find out after waiting almost 3 hours that I was in the same position I started.

They would not give me an oil change because I had tape on my key. I had broken my key a while…read moreback and had used tape to fix it . Walmart employers told me that it is policy to not fix any car that's keys have been broken and taped. They wanted me to buy a new key so that they could work on my car. When I had gone in before with the glue working, they did work on my car. What is the difference? My key was also broken then . It was not until the glue gave up the ghost and I had taped it with duct tape, that the company would not service.my car.

I searched all the places around town for new Michelin tires, this place had the most competitive…read moreprices ( better than Costco, Sam's, Walmart, Tire Discounters and more). They made a reservation, did it in the time they quoted and final price was actually 5% lower than original quote...how can it be better than that. Mechanics took care of my car, kept it clean and did a great check of everything on the car before returning it! I have found my new 'Go-To' service center. Thanks

THEY BROKE MY RACK!! I only came in for a brake INSPECTION and I left with my power steering…read morefailing and my brand new rack destroyed. They never said anything. I just got my rack replaced very expensive and only got to enjoy it for a few days. Turns out they tried to fix it with zip ties and NEVER SAID ANYTHING!!! It could have caused a fire and I would have never known. Before I had left the place I asked them why my steering system is all messed up now and they tried to say it was my power steering pump but that was recently replaced as well!!!!!! They are not reliable and untrustworthy and should NOT be in business. I will NEVER be there again. Not to mention this is my first ever experience with them!!!

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

This is my go-to spot for car work. Most recently, I think the attendant's name was Marcus, noticed…read morethat there was too much air pressure in three of my tires and too little in one of them. It was a quick and free service!

Highly recommended! Quick and professional automotive technicians. Fantastic experience every time!read more

Very grateful for Ms. Jocelyn Gray making sure I was very well taken care of and that everything…read morewas decent and in order with my tires warranty here at the Sunnyside location.

I brought my convertible in to have an antifreeze line replaced had it towed away because they…read morebroke the distributor the fuse box shifter cable and negative ground I've been to court five times and yet to be paid back for the massive damages or even reimbursed for the $1,000 I spent to have them destroy my car