Bad Enterprise! My rental did not start, and my home branch told me to come here - to this specific…read morebranch - to change my vehicle. When I showed up their woman inside was making out in a cubicle with a guy, and her underage kid was out near the street washing cars! I told them my trouble and was told to "go fix it yourself." Review: 1

Awful experience, claimed that we caused damage to a vehicle that was clearly there prior to…read morerenting the vehicle. I disputed this and they were unable to provide any pictures of the car prior to my rental. They refunded my entire security deposit and I heard nothing for months, then 4 months after the rental they filed a claim with my car insurance company saying that we had an "at fault collision", this was a tiny chip from a plastic grill and was most certainly there before we rented the car. Absolute shady business practice and should be illegal. Terrible service, terrible experience, never contacted me to try to resolve the issue prior to reporting a claim to my insurance. Stay away, never rent from this location.

If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Brock was amazing! 10/10 extremely helpful and genuinely showed he cared for his customers.read more

Emily Durtschi assisted us when picking up our rental vehicle! her customer service is top tier…read more She walked around the vehicle & took notes on the condition, explained thoroughly the renting process and she was very informative. highly recommend renting a vehicle from this location & bonus points for Emily!

Great location! Staff are good! Never had any issues and they are always communicativeread more

My car always chooses late Saturday night to decide to begin flashing ALL the dash lights…read more I made it home and logged into my Costco account to set up a car rental for the next day. I called prior to arriving as I worried they might not have anything available. Fears were unfounded - I was provided a 2024 Dodge Hornet. Staff is friendly and knowledgeable

DON'T WASTE YOUR TIME OR MONEY!…read more This place is an absolute joke. Completely unprofessional, disorganized, and disrespectful. If you value your time, money, or even basic decency--STAY AWAY. My sister made a reservation one full month in advance. Everything was confirmed. But when she showed up to pick up the vehicle she reserved, they gave her some ridiculous excuse that the previous renter took the keys, so the car was no longer available. What kind of business model is that? No backup plan. No accountability. Just "sorry, nothing we can do." They claimed they had no similar vehicles and instead offered her something significantly larger--a gas guzzler she didn't want and didn't budget for. My sister, who is not confrontational, accepted it hesitantly because she was confused and caught off guard. She wasn't even shown the vehicle ahead of time--only realized what she was driving when she stepped outside! As her older sister, I went inside to speak with the agent. While waiting in line, I noticed this same employee assign a vehicle to another customer--a vehicle that could've been given to my sister. I was on the phone with our oldest sister, calmly explaining the situation, when the agent suddenly decided to "help" me by skipping everyone in line. She immediately got hostile without even letting me speak. I wasn't loud, rude, or aggressive--but her tone was nasty and combative from the second she opened her mouth. She then had the nerve to say she didn't have to talk to me because I wasn't the renter. Excuse me? I was simply advocating for my sister, who was being taken advantage of. Then she stormed to the back, clearly trying to escalate the situation rather than solve it. I assumed she was calling the police--it turned out to be the owner, who shockingly condoned her unprofessional behavior. My sister then came in herself to try and resolve things peacefully, but the agent continued to make excuses and push blame elsewhere. She acted like she was doing us a favor by offering the wrong vehicle and had zero interest in finding a solution. When we asked if she could confirm with the airport location before we wasted time going there, she replied, "They don't answer the phone." What?! She tried to spin the situation as an "upgrade" when in reality, it was a financial burden and a complete failure to honor a reservation. To top it off, when we were still trying to figure out if we should drive to the airport or request a refund, she suddenly declared they would no longer serve us. Then she snatched the paperwork and keys out of my sister's hand. When I asked her to give us back the contract (our only proof of the rental), she didn't even have the decency to hand it back like a professional--she shoved it into my hands. Absolutely disgusting behavior. The agent was beyond rude, and the owner was no better. I wouldn't trust these people with a tricycle, let alone a rental vehicle. Save yourself the stress, the money, and the disappointment--go anywhere else. This is BAD BUSINESS, and they should be ashamed of how they treat customers.

Prepaid to reserve a specific vehicle. They did not have it when I arrived and was not upgraded…read more Bluetooth did not work. Charged for fuel despite filling up less than a mile from drop off

First of all, this is a Hertz licensee location, and Hertz customer care will not handle ANY issues…read morewith billing at this location, so be warned. Here's what happened during July of 2014 (I was moving across states and meant to write this earlier- sorry for the delay) - I picked up a rental car, funded by the insurance company of the lady that dinged my car. The location manager was very pleasant, and since this Hertz is inside of a JW Marriott parking garage, he provided me with a "paid" parking tkt to exit the garage, which didn't work when I was exiting. I had cars backed up behind me, there was no attendant at the booth, and the hertz office was closing when I was getting out, hence I had no option but to swipe my card and exit the garage. I was charged $120, which is for the many days the car was in the garage until I rented it. I called the Hertz manager first thing when they opened the next morning, he promised to work with the Parking Services company to refund the charge. Weeks of following up, after which he resorted to telling me that the parking company was not responding to him. I told him, like anyone else would, that that was not my problem. Hertz needs to refund the amount to me if the parking guys are not responding, as I was basically charged for a Hertz car parked in their garage, during a time period that I was not even the renter. He said the best they can do, is to give me Hertz coupons that I can use - which is basically forcing me to rent from this crappy place - when all I wanted was my money back! I repeated that to him, to which he arrogantly responded with "do you want the coupons or not". I had no option but to tell him yes, something was better than nothing, and guess what - I never ever received those coupons either. Tried working with Hertz through twitter and facebook, their customer support backed off saying this was a licensee location so they handle their own billing issues. The insurance company as well as my credit card company pointed the responsibility to Hertz as well. I finally did what I should have done months ago, although I still strongly believe that was Hertz's responsibility, and I called the parking company and they refunded me the money within 24 hours! When I asked them why they would not respond to Hertz's requests since more than a month for the refund, they told me this is the first time they were ever hearing about this issue - Hertz had never contacted them. No surprise, the Hertz manager was not only a fraud but also a big fat liar. That was the last time I ever rented from Hertz, I stick to National/Enterprise now. This might not be representative of Hertz overall, but do yourself a favor and do not rent from this location - Ever. You can thank me later.

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

They did a great job from start to finish! I appreciate the beautiful clean car and the ease of…read morerental. The guys were super nice and very professional. Thanks guys!

Left me without a car the day of my rental and would not offer alternatives or a refund. Could only…read moregive me an 800 number. Don't even understand the point of making a reservation weeks in advance if they just tell me when I go to pick up that they have no cars? Literally pointless

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.