If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Setup a rental online and it was canceled after hours(so I can speak t staff to adjust) due to poor…read morescheduling

This place was further from airport than I imagined . More importantly was told . But customer…read moreservice adjusted my account . MOST IMPORTANTLY , staff member Tonya (sorry if I misspelled sis ) stayed there long past 5:30 when she didn't have to ... Her patience put me to ease as I was having bad connections w phone and bank . She was rest assuring and directed me to places I had the option to go . An employee with keeping , VERY GOOD investment . Thanks again for helping me ...-Christopher

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

I went here to just get a tank of propane I liked how they take safety so seriously…read more There are multiple signs with their phone number for the curb side service. I didn't have to go tot the office, and I called them and a guy quickly showed to fill the tank. Simple and quick service with social distancing in mind. Nice!

Our go to for all equipment rentals. Delivered to job site…read moreor pick up this place has it. Located at Harding Avenue a block south of 465. Booms, lights, excavation equipment and all your other needs are covered. Brandon the yard handler is always polite, nice and has a great attitude. Thanks for being awesome!

I rented a car through Priceline from Payless car rental in Indianapolis for August 25th through…read moreAugust 29th, 2018. By the time my flight got in and I got my luggage I was a quite late for my reservation. When I called, they said the drivers had gone home already but they would get someone to me as soon as they could. In about 15 minutes Shawn arrived with an almost new shuttle van (I read reviews saying the shuttle vans were old). He immediately jumped out and put my luggage and rollator walker in the van. A short and pleasant 10 minutes later I was at the Payless office. The gentleman behind the counter was very helpful. He told me what they were going to give me and I expressed concern that my large walker (not the little gray ones that fold flat) might not fit in the trunk. So he brought out a Subaru Legacy and while I was doing paoerwork, Shawn loaded everything into the car for me. The counter man went over the rental agreement with me. I said I had purchased insurance through Priceline, and he showed me where to initial and sign, declining coverages. The price I had been quoted was the price I paid. I noted any damage on the slip and off I went. NO ISSUES. When trying to figure out what time I would have to drop the car back, I read dozens of bad reviews. I was extremely worried. But when I got to Payless, Anna came out to the car and asked if I was taking the shuttle. When I said yes, she had Shawn take my things out of the car and put them in the van. I had filled the gas tank right across the street and that was all she checked. She was quite nice. I never even had to go into the office. Then Shawn brought me back to the airport and put my things at the curbside check-in for me. He was even gong to wait until he could find me a wheelchair attendant but I told him that could take a long time and I was fine. He made sure I was all set before he left. I'm 65 and have frequently rented cars from different companies, but never have I had as good an experience as a I did at Payless. I'll definitely book another Payless car rental when I return to Indianapolis. Way to go, Anna and Shawn!!

Poorly staffed counter at the airport. One worker manning 3 agencies counter. We waited in line…read morefor a very long time. We had reserved an economey car and got a Jeep Compass that sucked gas. I will never rent from them again.

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Super easy check in process and quick walk from the airport, Bob gave us an upgrade! Made our day!read more

Mark was wonderful to work with. Very helpful and honest with his advice. I'd highly recommend…read moreBobby's Auto. I got an oil change and new brake pads.

Mark was very helpful on the phone, regarding a slow transmission leak for an old Mercedes. He was…read moreone of very few locations, who could replace the oil seals. But, since the leak was so small, we agreed, I could just watch it and only need to add a little oil, a few times a year for average driving. Now that is an honest review and a good tip! I would feel very comfortable bringing my old car in for service with Mark.

One Ace's employees sent me seven (7) text messages throughout the day threatening to get a warrant…read morefor my arrest for grand theft because I returned my rental late. Every time I asked him a question about extending my rental, instead of answering my question, he sent me another text message stating that he was going to get a warrant for my arrest for grand theft. When I called him at 813-347-2306, and asked him how I go about extending my rental, he told me to read the instructions on my rental agreement, and then he rudely hung up on me instead of providing me with answers in order to help me.

Budget Rental again disappoints. I rented a truck and pre-paid extra miles that I did not use…read more Budget advised they do not gives credit for mileage not used. After calling two dozen times to my drop off location before getting someone to answer, they told me to call customer service. I have called customer service several times and they must use a call center because the people they have working barely speak English. They again told me they do not refund unused miles. Budget is a ripoff and will never use again!!!! They may be cheaper up front but will get their money back somehow. Budget sucks!!!!!

Absolutely the best! Will was fast, the price was more than fair, and he actually saved us from…read moredoing a more expensive repair! We had been told by a couple people that my son's car needed a new starter - Will easily identified a battery terminal issue after a quick diagnostic. Within a couple minutes, Will knew what the issue was, and we were able to go down to the auto parts store and purchase everything we needed for under $20. He was able to get the car running in less than an hour and went above and beyond to make modifications to one part I bought (battery bracket) because the store didn't have the exact type we needed. Will's work was pristine. I cannot say enough about how great of an experience this was. He is also very kind and pleasant! Additionally, I would like to note that he performed all repairs that were requested, he arrived within 25 minutes of my call, on a Sunday, in the snow, and had everything done within an hour (part of this hour was him waiting on my trip to the auto parts store!). This will be the only person I call for any mechanic needs. I've shared his contact info with my family and recommend him to everyone! I've dealt with several mobile mechanics in the Indy area and can say Will is obviously and by far the most knowledgeable, honest, and gets straight to the resolution of the issue. Thank you so much, I feel better knowing my son's car is working -- and that he can call you if he runs into any other problems. :)

Quick response. Honest opinion. Costs a little more to have him come to your location, but it's…read moreworth it. Definitely will use him again for car trouble.