If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Setup a rental online and it was canceled after hours(so I can speak t staff to adjust) due to poor…read morescheduling

This place was further from airport than I imagined . More importantly was told . But customer…read moreservice adjusted my account . MOST IMPORTANTLY , staff member Tonya (sorry if I misspelled sis ) stayed there long past 5:30 when she didn't have to ... Her patience put me to ease as I was having bad connections w phone and bank . She was rest assuring and directed me to places I had the option to go . An employee with keeping , VERY GOOD investment . Thanks again for helping me ...-Christopher

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Super easy check in process and quick walk from the airport, Bob gave us an upgrade! Made our day!read more

We had a great experience renting an SUV from Sixt. This was one of the less expensive rental car…read moreplaces we found in this area of Indy, and the car we got was great and turned out to be very fuel efficient, too. It was easy to book a car online, the type of car we booked was there with a full tank of gas when we arrived, the car ran smoothly during our trip with no problems, and returning was easy. I have nothing but good things to say here. This review is boring, but that's OK because you kind of want a car rental experience to be boring and straightforward, right? Boring transactions are the best kind of transactions. Sixt is located close to the 96th Street exit off of Keystone, so it's easy to get to and be on your way.

Horrible. By far the worst car rental company I've ever used from this airport. I currently have…read morea BBB complaint pending against them. They gave me a car less than 4/8 full of gas. I spent days going back and forth with their completely worthless "customer service" agents via chat and email. After all of that, I returned it at 6/8 full (5 gallons more than when I got it) and they still charged me a $59.95 refueling charge for not bringing it back 8/8 full. After that charge, I demanded a refund for that, and the customer services reps stopped responding completely. Total scam.

When choosing a car, I recommend inspecting it carefully and recording a video before you drive…read moreaway. The first car we looked at had a bald front tire, and it was it was dirty. It almost seems like they have given up on providing a good customer experience, which is disappointing.

Waited over two hours to final get to the counter. I had a reservation a month ahead of time. Two…read moreladies working the counter did the best they could. Very under manned. Line going down the walk way. They called for more help and no one came.

After a disastrous experience with another rental company because the name on my card didn't match…read moremy license exactly, I went next-door to Hertz who was more than willing to help. The desk clerk. Geremy was extremely helpful and called his manager Lisa Evans. Together we figured out a workaround so I could get a car and meet my family two hours away as planned. Customer service was outstanding. I am so grateful to them. Hertz now has a customer for life.

Do not use this company, especially for the ride share program. They only give you old, dirty…read morevehicles. When they break down, the phone people they expect you to call have zero clue about the ride share program. They give you a replacement vehicle that you can't use on the platforms. Then it takes days to get your money back to be able to rent another vehicle, because apparently it's too much to just transfer the existing rental contract to another platform vehicle. Then after they took my ride that I drove to the ride share office, I had to pay for my own ride home. The customer service is a complete joke and no one knows how anything outside normal rentals work.

I'll leave 2 stars because I at least procured my vehicle. My day started with a delay and when I…read morecontacted the rental company to update them, no one answered the phone. I called throughout the day, multiple airports, even my airline tried calling to ensure I would arrive in time. I called the support number and they advised me to contact the location directly, even gave me the number... But no response. Fast forward, I FLEW from my gate to the rental counter to make sure I got there before they closed. I was chastised for not updating "my reservation" even though they had my flight number (which didn't change, just the time). The girl at the counter spent more time talking with associates about flights still arriving, even though they weren't notified. Mind you, I was NOT the only person at the counter getting a vehicle; more were coming down the escalator. NO ONE was helpful to ensure I received the vehicle I had secured and had I not run from my gate, who knows what would have happened. Sidenote - they were all quick to inform me they DO NOT have phones at the counter even though they are online and listed through the airport with a direct contact number. NOT helpful for airlines, customers, or prospective customers. Won't be renting again anytime soon

Received a fair price for a 2 day rental at IND. Easy and speedy check in. Car was clean but it…read moreseemed as though a previous renter may have vaped in the vehicle.

I rented a car through Priceline from Payless car rental in Indianapolis for August 25th through…read moreAugust 29th, 2018. By the time my flight got in and I got my luggage I was a quite late for my reservation. When I called, they said the drivers had gone home already but they would get someone to me as soon as they could. In about 15 minutes Shawn arrived with an almost new shuttle van (I read reviews saying the shuttle vans were old). He immediately jumped out and put my luggage and rollator walker in the van. A short and pleasant 10 minutes later I was at the Payless office. The gentleman behind the counter was very helpful. He told me what they were going to give me and I expressed concern that my large walker (not the little gray ones that fold flat) might not fit in the trunk. So he brought out a Subaru Legacy and while I was doing paoerwork, Shawn loaded everything into the car for me. The counter man went over the rental agreement with me. I said I had purchased insurance through Priceline, and he showed me where to initial and sign, declining coverages. The price I had been quoted was the price I paid. I noted any damage on the slip and off I went. NO ISSUES. When trying to figure out what time I would have to drop the car back, I read dozens of bad reviews. I was extremely worried. But when I got to Payless, Anna came out to the car and asked if I was taking the shuttle. When I said yes, she had Shawn take my things out of the car and put them in the van. I had filled the gas tank right across the street and that was all she checked. She was quite nice. I never even had to go into the office. Then Shawn brought me back to the airport and put my things at the curbside check-in for me. He was even gong to wait until he could find me a wheelchair attendant but I told him that could take a long time and I was fine. He made sure I was all set before he left. I'm 65 and have frequently rented cars from different companies, but never have I had as good an experience as a I did at Payless. I'll definitely book another Payless car rental when I return to Indianapolis. Way to go, Anna and Shawn!!

Poorly staffed counter at the airport. One worker manning 3 agencies counter. We waited in line…read morefor a very long time. We had reserved an economey car and got a Jeep Compass that sucked gas. I will never rent from them again.

No complaints! Everything was super easy and straightforward. Our experience was everything that…read moreyou would want from a car rental experience. We rented a compact car for one day, and the car was fine. We booked the car through Costco, and not through Avis directly, so maybe that influenced our experience. Who knows? In any case, the whole transaction went smoothly. This Avis is located in an unassuming strip mall with a bunch of different shops and restaurants on the corner of 96th Street and Michigan Avenue. I didn't see Avis at first when I entered the shopping center, but it's there!

0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car…read moreearly. Don't waste your time.

I'm a huge fan of this location. Because it isn't at an airport, you get personalized service…read more The location sits just off 82nd street and it is a bit hard to find. However, another bonus to their location is the ample parking behind the building. If you are renting a car then you are welcome to leave your car in their reserved spaces. The only reason I'm giving them 4 stars instead of 5 is that I got quite a lemon on one occasion. The car made it through the road trip, but it would almost stall every time I stopped and the tires were worn almost completely. Overall, I'll continue to use Avis and this location specifically for all of my needs.

I made a reservation on April 6 for 5pm but they close at 5pm so I couldn't make on time. I tried…read moreto get my 285 dollars back and they said I couldn't receive a refund because I didn't cancel the reservation. Zero stars the company sucks I'll stick to enterprise