0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car early. Don't waste your time. read more

If a zero star rating was possible that's what this place gets from me in customer service. I caution anyone not read the fine print- they will try to slam you with a 450 dollar charge for any pet hair, so please make sure you do a sweep before returning if you decide to give this place your business. Although the posted sign says that the fee is for a "smoke smell"- and we don't smoke! So not sure why that charge would ever apply to us but we did have to pick up our dog after vacation so she shed a bit in the front seat. I should have done a quick sweep before returning but my god! $450?! I am sorry- that fee is criminal for some fur- I know the establishment has a detailer in the back, and the man at the desk was incredibly rude and short with me when I was discussing the charge. I get returning the rental in a decent condition. It is not like we blew it up, or caused damage to vehicles whatsoever but that amount is completely absurd for something that will be discarded with the normal clean up process. More so, I am irritated that the guy at the desk was just rude and not understanding or lenient with a little hair... You get what you pay for and they will try to charge you more, so watch out! read more

Avis Rent A Car - They definitely care about the car carpeting more than the appearance of their own floors. - Car Rental Near Me - Indianapolis, Indiana

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No complaints! Everything was super easy and straightforward. Our experience was everything that you would want from a car rental experience. We rented a compact car for one day, and the car was fine. We booked the car through Costco, and not through Avis directly, so maybe that influenced our experience. Who knows? In any case, the whole transaction went smoothly. This Avis is located in an unassuming strip mall with a bunch of different shops and restaurants on the corner of 96th Street and Michigan Avenue. I didn't see Avis at first when I entered the shopping center, but it's there! read more

I rent often from the Avis store at 96th street and Michigan Road on the northwest side of Indianapolis. I have always received nice clean cars and Cole and Chris are extremely easy to work with. I feel like a valued customer each time rent. I have had similar experiences at all of the Avis rentals around the country. Avis is my favorite rental car company read more

My rental car was through Budget, but Budget and Avis are the same company so we were directed to this location. We picked up our rental car in the parking garage at the fastbreak booth in Indianapolis at 3:30PM on Thursday August 10. When we opened the car, we noticed a foul odor, and found some food wrappers in the back of the car, so we assumed the smell was from that and that the car would air out. Being that it is dark in the garage, we noticed nothing else. When we arrived at the hotel, I happened to look at the back seat (Middle row actually, passenger side) and saw what appeared to be vomit, or feces spread down the side of the seat, in between the seats and in the area where the seat belt comes through. (pictures attached) We did not have time to go back to the airport from our location, so I found a closer location online. We called the location at · 3905 W 96th St - Ste 500 and spoke with Colton. After asking how he could help us, we explained the situation. Colton then promptly informed us that he had NO cars in stock and we would have to go back to the airport to swap out the car. I asked if there was anything he could do, I would accept a different class of car or whatever we could get. He informed me that he was completely out of cars, there was nothing he could do. So, I called customer care. After sitting on hold, I reached an agent and I explained the situation. She said I could go to any location to swap out the car. I told her that I called the Zionsville location and was turned away. She checked inventory while I was on the phone and said that Zionsville had several vehicles in stock and that I should go there in person and swap out the car. So, off we go. We met Colton at approximately 4:30 (one hour after picking up the car) and I explained that customer care said he had vehicles in stock and that we could get a replacement from him. He stated that time that the only vehicles he had in stock were all due to be rented out THE NEXT DAY. I said, great, I'll take one of those and you can get this one cleaned and ready for your customer the next morning. He then stated that he had already told me that he couldn't help me and that there was nothing he could do. He then turned back to his monitor and began typing something. We were rudely and completely dismissed. I then contacted customer care again and inquired about a refund. I wanted to just leave the car and the dog crap with Colton and go elsewhere. After 20 Plus minutes on hold, I was finally told that Budget was willing to refund 2 days of my rental. So, you give me a car with dog crap in the seats, I had the car for one hour and was refused customer service from Colton in Zionsville and for my trouble you were going to charge me for 2 full days rental?? Not likely. So we went to a friends home, and cleaned the dog crap out of a rental car. Way to go budget. Way to go. So, later that evening I decided to go to the website and see if I could rent a car in Zionsville to replace this car. Imagine my surprise to discover that Colton at the Budget office in Zionsville LIED to me. He had plenty of cars available!!! Screen shots also supplied. So, rather than provide customer service, Colton chose to LIE to avoid have to do any work. That is the reason that there is no way I will ever rent from Budget again. If this is acceptable customer service, I will go elsewhere. You can thank Colton for every dollar I spend at the competition. Flat out lied to an unhappy customer when he could have saved the entire situation. THEN... come to find out, for some reason on that Thursday afternoon, Budget charged my card for an additional $250 for some odd reason. It appears there is a pending refund for that charge, so we will see if it goes through. WHY WAS THE CHARGE ENTERED TO BEGIN WITH???? And, finally, as if that isn't enough. I filled the car up at the Shell station, on the airport property in Indianapolis at 6:52 AM. The car was dropped off at budget at 6:55 and you promptly charged me $54 for not filling the car. The car was filled at 6:52, and turned in at 6:55 FULL. Never again. read more

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My first time using Avis/Budget as we usually use another national rental company. Friendly service but limited cars available. If you don't bring the car back with a full tank they charge you $9.79 per gallon which is beyond ridiculous. Local gas price is only $1.59 at this time. There isn't a parking area to leave your own vehicle when you pick up a rental here. The only option is to park your car in the extremely busy lot in front that is shared by all the businesses in this shopping area. read more

Avis Rent A Car - Waiting room - Car Rental Near Me - Indianapolis, Indiana

The manager is such a nice and kind person and so wonderful to work with! Actually everyone we interacted with at this location is awesome!

Exceptional service wonderful employees especially Chris who really made our experience memorable! Fun & Personal Service!!!!! Car booked last minute but Avis didn't disappoint! read more

0 STARS IF POSSIBLE!! this goes for this location & the company over all. i made a reservation for my birthday to get a convertible ford mustang, just for the day for fun. well as the time gets closer to my birthday, they keep sending me conformation emails, & i'm like okay cool. but in each confirmed email it keeps saying "ford mustang or similar" confused by the "or similar" part i call the location. no answer, for 3 days. so i drive up to the location just for the very rude receptionist to tell me, "yeah we don't have any of those cars & won't be for the whole month." so i'm thinking how come nobody called me to let me know? why does the website let you book something they don't have? budget needs to feature on the website what cars they have available for what location & when!! this is SO important when it comes to getting what you paid, & asked for!! so i asked her how come you didn't call me? she says "well i was going to wait until you got here & offer you a jeep." I DIDN'T ASK/PAY FOR A F***** JEEP!!! those aren't even the same. so i asked her to cancel my reservation. she handed me some pamphlet with a number & said "you better act fast before they take all of your $$." like wtf kind of thing is that to say??? you're the one who is just now telling me!!! she was planning on waiting until i got there the day of my reservation to tell me they didn't have my car when i would've had no choice to take the jeep or be out hundreds of dollars. & don't get me started on the customer service lady when i called, she kept asking me why i was canceling over and over again, clearly not listening. also gave me attitude the whole time with her concern about me wanting to cancel. refund me my check please asap. clearly with budget, you DONT get what you pay for. read more

If I could rate this company as a whole I would give them 0 stars. Because I CHOOSE to not have a major credit card in my pocket I can not rent a car from this company...what a crock. Now as I have wasted my time to drive to the location that had the car that I wanted to rent 40 mins away from my home, I get to drive home empty handed. This happens to be the worst company ever! read more

I booked an AVIS rental car on-line for a 2 day business trip.I selected this location for pickup as it was nearest to me. When I went to pick it up, the store was locked (at 4.30pm!). The sign on door said Agent was making a delivery and will come back in a few minutes. It was raining but I waited outside for 1/2 hour. Finally the Agent shows up and unlocks the door (but does not open the door as a courtesy). Does not apologize. Then I was made to wait another 10 min because he was busy doing something else. When he was finally free, I approached the counter. I was first in line, but agent refused to help me saying I came 1 hour early. He rudely told me to wait until other people in line (people behind me!) have been helped. So waited a total of 1 hour after which I gave up and got a rental car from Enterprise where the Agents were A LOT FRIENDLIER AND HELPUL. Took less than 5 min to get a car from ENTERPRISE and cost $30 less than AVIS. AVIS AGENT was rude, unhelpful and basically lazy and not doing his job. Just skip this AVIS and the rude service and go to ENTERPRISE which is just a 1/2 mile further north on Michigan Road. read more

Simply awful. I was very VERY overcharged when the counter agent couldn't fix her printer to give me proper reciept (a 200 dollar rental ended up being over 800 when I turned the car in at the airport). The manager refused to even pull my rental information up in his computer and then accused me of bringing him in to my dispute as "a third party". When I tried to solve my issue through the corporate phone number, I was hung up on twice. The third time, it took over a half hour to even have someone take my dispute in to the system. I was told that I would be notified of their decision regarding a refund on the rental within 48 hours. Never getting anything, I called back later that week and was again given a run around and hung up with a promise that I'd get a call back. 2 weeks later, I've heard nothing and have just given up. In addition to the horrendous overcharge, I had holds placed on my card - expected when you use a bank card for a rental... But they ran my card through 3 times - that's twice without my consent, knowledge, or presence. Each time I have to deal with these guys, Avis seems more and more like a front. I would never trust them with my information again and would recommend everyone steer clear. read more