AAA always has something you need. Great office, nice folks and good service. If your a member you get the royal treatment! So I suggest you join AAA read more

Love my AAA! Every year it pays for itself. I get one for my kid, makes me feel good to know they have an option other than me. Lol

I called and spoke to Lauren about a 21 day cruise on Azamara in departing in early March 2023. I told her, I may not be able to make that date. She informed me at that time that they (Azamara) had that same itinerary several more times this year. That took the pressure off me because I was not 100% certain I could make the March date. I call Lauren today to find out the other departure date this year and it does not exist or exist in 2024. When I called Lauren she tried to switch me to another cruise right away with higher prices and lower rated reviews. Sorry for the typos. I'm so upset. What can I do? read more

Every time I call or visit this office, I am greeted by a friendly and helpful person. Always a nice experience.

There was a long wait to see the AAA travel agents. We were just walk-in customers and did not have an appointment. The one side is for auto and the other side is travel. It's a pretty large and very clean self standing building. The lady that we got works there part time but has been there for like 15 years. I overheard the other travel agent there was also part time. I have been doing research for about a month on what we were looking for but i wanted to compare the rates here as I have heard they are very competitive (or so they say at the bridal show). The bathroom was clean, they have travel items for sale, and many a brochures for you to take home with you! So as nice as the ladies were, I can only give this place 2 stars because first the travel agent's computer froze for about half an hour. This is after we already waited 1/2 an hour in the waiting room to talk to anyone. She made a phone call to someone else to get prices for us. She asked the lady on the phone questions about destination weddings that most travel agents should know and then she gave us prices that were hundreds of dollars more than what i was finding on the internet. We had a lot of questions even after doing some of the research our selves and talking with other agents. She was not able to answer many of them but instead turned to whomever she was on the phone with to try to get answers for us. She jotted down some notes and handed them to us. Never asked for our name, number, or emails in case she ran across better deals or what we were actually looking for. I think if we were booking a cruise I might come back to try to price her against her competition again but for now and with wanting to book 50 guests I just wasn't comfortable. read more

If i could give 0 stars i would. Waited over an hour when they told me assistance would be available within 10/15 mins

Donna Klein. I joined AAA when I had a dead battery. They bought the correct battery for my car, brought it to my condo. Installed it. I signed the membership papers. Signed for the battery. All completed in about 2 hours. AAA has lots of great services, they extend to all your family members also. read more

This is a nice location. I mean that due to the people, they are always willing to help. I have never had a long line, but I do go at more off times than rush times. Never a problem with Notary, vacation planning, passport pictures, or any related items. They offer insurance, but for some reason I have not compared it with State Farm who I have been with forever, it seems. I highly recommend this over other stranded car services also, however the auto help is arranged over a different location and area. I really like this place. read more

As I was getting ready for a cross country move (with my cat) I was trying to find a way to break down my trip by hours and the best route. I knew AAA did this but as most everyone I just thought they were good for the towing. The other services are really amazing though. I went into the office and they worked with me to break up the trip. They also found pet friendly hotels with little or no fees at each of my stops. They called to verify there was no fee and everything. I left with maps, a trip book that maps my route out completely and a book about Seattle, where I am moving, all included in my membership. It was a huge help. There were also many travel accessories that are great deals at the member pricing. Thanks for your help! read more

Stopped by during the late lunch hour on a mid-July Monday. Greeting courteously and was handled quickly and efficiently. Reinstated my membership, obtained the necessary TourBooks and road maps for my wife's and son's trip out west. Agents were friendly and skilled. Excellent experience. Facility is now a few years old, but very clean. I am glad to be back with A.A.A.-Hoosier MotorClub. read more

I stopped at this location on my way home from work to make a payment on a trip I have booked for later this year. Both travel agents were with customers so I asked one of the ladies at the front desk if they could take a payment and they said they could not. I went back to the travel agency area and waited almost 30 minutes- not one of them acknowledged me sitting there, although both clearly saw me when they got up to retrieve paperwork from the printer. I understand they were both with clients, but they could have AT LEAST recognized my presence and thanked me for my patience, told me they would be with me as soon as they could, etc. Like I said, after almost 30 minutes I decided to leave because the branch was scheduled to close within 20 minutes. As I was walking out the door, I asked the woman with red hair sitting at the desk closest to the door what the Saturday hours were. After a few seconds, she looked up from texting and gave me the hours in a tone that seemed like she was irritated with my very simple question and also rolled her eyes. I am VERY disappointed with the customer service I received and plan to file a complaint with the main office. I worked at several AAA branches in high school and college and the treatment I received would not have been tolerated. As such I'm considering canceling my trip and booking elsewhere. read more