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Enterprise Rent-A-Car

3.3 (43 reviews)
Closed 9:00 am - 2:00 pm
Updated 2 weeks ago

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It was barely 50 degrees, slightly raining, and they made all customers stand outside to check in and pay for their car. It took 50 minutes.
Rory G.

I rented a car via Priceline, and had to use this location because it was one of the few open on a Sunday. Everything went smoothly on Priceline, but it was a different story when I got to Enterprise. It was below 50 degrees outside, and misting rain. Their lobby is COMPLETELY CLOSED to customers. They had 5 customers (including me) standing outside in the poor weather. I arrived at 11:20am for a 12:00 pickup, and they didn't get my car until 12:09. That's a long time to stand outside in the cold, wind, and misting rain. They asked about my insurance, which I also purchased via Priceline (from Allianz) at the time I rented the car. They tried to tell me that this insurance was not valid in Indiana, which was a complete lie. I have used this insurance every time I have rented a car from them (usually at a location closer to my home), and never had a problem. The employee went back inside, then came out with along explanation about how "it will be ok this time," but I might have to pay out of pocket if something happens, blah blah blah. Completely wrong. I purchased insurance, had full coverage, and had email confirmation of it with a policy number. I think he was going to press me to buy their insurance instead, but stopped when he realized I knew what I was talking about. They finally got a car for me, but it was not the standard-size car that I had reserved. Instead, it was a BMW 330i. Great car, but he said they would have to charge me for the upgrade. Ummm- NO! It's not my fault that they could not provide what I rented! Any upgrade should be free if they can't provide the car I reserved, but they were going for the upcharge. After some discussion he only charged 51 cents for the upgrade, which I wasn't going to argue about because I was already behind schedule and freezing/ wet from standing outside for 50 minutes due to their closed lobby. Once I got on the road, the car was great. The heated seats were really nice since I was cold and wet. When I returned the car the next day, it was pretty easy to get the car checked back in. I'm still suspicious about the attempted insurance and the "upgrade" charge because this has never happened to me anywhere else. I won't be using this location anymore. If you are going to close your lobby on a cold and rainy day, then you should communicate this to your customers before they get dropped off to pick up their vehicle. I understand places taking precautions because of COVID, but they could easily have let 2-3 customers inside at a time. There is no reason to conduct all business outdoors on a cold and rainy day, especially when it takes over 50 minutes to get customers into a car.

Cory W.

As Of March 30,2018 this location stopped giving me customer service. Asia Smith and Miss Crumb will not have to worry about ME EVER giving their location ANY more business. Like I have been for Years. THANKS GIRLS:)

9799 Enterprise Drive

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2 years ago

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3 years ago

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1 year ago

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1 year ago

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1 year ago

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6 years ago

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2 years ago

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4 years ago

Always reliable with great customer service. I've rented from Enterprise numerous times, never a bad experience.

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4 years ago

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8 years ago

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3 years ago

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8 years ago

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6 years ago

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5 years ago

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6 years ago

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7 years ago

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8 years ago

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7 years ago

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5 years ago

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10 years ago

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15 years ago

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9 years ago

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6 years ago

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11 years ago

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8 years ago

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12 years ago

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9 years ago

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13 years ago

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9 years ago

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9 years ago

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11 years ago

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8 years ago

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11 years ago

Excellent Customer service!!Great branches like this one is the reason that I am totally brand loyal to Enterprise.

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10 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

In a scramble, we were able to find a car at this enterprise location that was only open for another hour.

Mentioned in 7 reviews

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Budget Car & Truck Rental - Moving Tip #65

Budget Car & Truck Rental

1.3(18 reviews)
6.2 miSoBro

I'd give them 0 stars or a negative rating if I could. Rented a car at the Indianapolis Airport…read more The rental was fine until I scraped a curb and damaged a tire which went flat overnight. With no spare tire or tire-changing equipment in the trunk, I had to request a tow to a nearby small town. Budget representatives decided the only way to have the tire changed was to have it towed 207 miles to Detroit! This despite there being several good-sized cities nearby. The tow company in the small town agreed that towing it that far was ridiculous and they were able to find a tire locally, changed the tire right there, and I was on my way. When I returned from my trip, I received a bill for $748.40 for towing services and other related fees. I have been trying to resolve it with my insurance and AAA ever since. Today I spent 2 - 3 hours on the phone being stonewalled by one Budget agent after another, until I finally found one who would send me the itemized bill which showed the breakdown of costs including the non-existent 207-mile tow. This was the first I'd heard that I was being charged for something which never happened. I am still in the midst of trying to resolve this situation, but Budget has been a nightmare to deal with. I've never had trouble with them at other rental locations, but then again I've never had an accident with a rental car, no matter how minor. Not sure if it's the Indianapolis airport location or their nation-wide "lack-of-customer service" department. Beware of these shysters!

AVOID BUDGET AT ALL COSTS!! This company is downright terrible in every possible way. Rented a…read moretruck for a move. The trucked ended up having a broken ramp. Budget didn't send someone out to fix it until almost midnight and then CHARGED ME for the day too. They are rife with junk fees and don't disclose anything in advance. DO NOT USE BUDGET. If I could leave a negative review I would.

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Budget Car & Truck Rental - Open Saturday until 1pm & Sunday at 12 noon

Open Saturday until 1pm & Sunday at 12 noon

Budget Car & Truck Rental
Budget Car & Truck Rental

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Enterprise Rent-A-Car - carrental - Updated May 2026

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