At the 96th & Randall location, I had an excellent return experience. After the 2023 holidays, I had a gift tucked away in the back pocket of the passenger seat. After I returned the car, Enterprise (while detailing the car) discovered the item and when I called they assured me they had it in safekeeping. It could have been a holiday problem. The Enterprise team's attention to detail (literally) and focus on customer service saved the holiday gift exchange! read more

Despite being very busy, Jack made time to come pick me up and take me back. His professionalism and demeanor were beyond his years. And in my time sitting in the waiting area, I could not help but notice that everyone seemed professional and had a genuine desire to make sure the customers were taken care of. read more

Super accommodating after my original reservation at another location could not be fulfilled. So thankful for everyone at this location for being so helpful. read more

We tried to rent a car today; I've rented from other Enterprise locations before with no issues; but they refused to allow us to book a rental, didn't offer a different date to pick up. We provided two separate forms of identification and provided a credit card to use but still said they couldnt let us rent a vehicle read more

I came in with my license address and current address different, and staff has policy not allowing me to rent which I understood (even though, I rented from enterprise when I was 22 in Florida with the same situation). My friend who has the same license address and home address, had no explanation for being turned down. When he was giving her information she asked why we were here and said people steal their cars, which could be real, but I also realize there are GPS' in the vehicles as well. read more

I rented a car via Priceline, and had to use this location because it was one of the few open on a Sunday. Everything went smoothly on Priceline, but it was a different story when I got to Enterprise. It was below 50 degrees outside, and misting rain. Their lobby is COMPLETELY CLOSED to customers. They had 5 customers (including me) standing outside in the poor weather. I arrived at 11:20am for a 12:00 pickup, and they didn't get my car until 12:09. That's a long time to stand outside in the cold, wind, and misting rain. They asked about my insurance, which I also purchased via Priceline (from Allianz) at the time I rented the car. They tried to tell me that this insurance was not valid in Indiana, which was a complete lie. I have used this insurance every time I have rented a car from them (usually at a location closer to my home), and never had a problem. The employee went back inside, then came out with along explanation about how "it will be ok this time," but I might have to pay out of pocket if something happens, blah blah blah. Completely wrong. I purchased insurance, had full coverage, and had email confirmation of it with a policy number. I think he was going to press me to buy their insurance instead, but stopped when he realized I knew what I was talking about. They finally got a car for me, but it was not the standard-size car that I had reserved. Instead, it was a BMW 330i. Great car, but he said they would have to charge me for the upgrade. Ummm- NO! It's not my fault that they could not provide what I rented! Any upgrade should be free if they can't provide the car I reserved, but they were going for the upcharge. After some discussion he only charged 51 cents for the upgrade, which I wasn't going to argue about because I was already behind schedule and freezing/ wet from standing outside for 50 minutes due to their closed lobby. Once I got on the road, the car was great. The heated seats were really nice since I was cold and wet. When I returned the car the next day, it was pretty easy to get the car checked back in. I'm still suspicious about the attempted insurance and the "upgrade" charge because this has never happened to me anywhere else. I won't be using this location anymore. If you are going to close your lobby on a cold and rainy day, then you should communicate this to your customers before they get dropped off to pick up their vehicle. I understand places taking precautions because of COVID, but they could easily have let 2-3 customers inside at a time. There is no reason to conduct all business outdoors on a cold and rainy day, especially when it takes over 50 minutes to get customers into a car. read more

Enterprise Rent-A-Car - It was barely 50 degrees, slightly raining, and they made all customers stand outside to check in and pay for their car. It took 50 minutes. - Car Rental Near Me - Indianapolis, Indiana

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I've been renting almost every weekend since Aug 2023 because my car is having a mid life crisis. The staff is great, always accommodates me the best they can and fix any issues that arise. My only issue is the new policy where you cannot drop off your rental to a drop box after closing. I can deal with the $300 deposit that was just increased but the new drop off policy is going to end our relationship unfortunately. I hope corporate understands that raising prices and inconveniencing the customer at the same time is probably not the best. Sending love to the staff! Corporate, have the day you deserve. I'll rent somewhere else that doesn't inconvenience their customers while also overpricing a car used for barely 24 hours. read more

Always reliable with great customer service. I've rented from Enterprise numerous times, never a bad experience.

Had the misfortune of my car breaking down while on a road trip recently. Got it towed to the Honda dealership down the street from this location, and Honda helped connect me with Enterprise so I could get a rental and continue my trip since my car couldn't be repaired immediately. This was my first time ever renting a car, and I would would use this location again if the opportunity arose. The entire staff was very friendly and helpful. read more

I made a rental car reservation through insurance weeks in advance of taking my car in for repairs. Dropped off my car and have now been waiting 1.5 hours and counting to get the rental car. . . Several others in the same boat. read more

As Of March 30,2018 this location stopped giving me customer service. Asia Smith and Miss Crumb will not have to worry about ME EVER giving their location ANY more business. Like I have been for Years. THANKS GIRLS:) read more

Enterprise Rent-A-Car - Car Rental Near Me - Indianapolis, Indiana

I had a really nice experience here. They didn't have the type of suv I reserved but I still got a compact suv. They adjusted the price and also when I brought it back bc it didn't have any window washer fluid. Customer service is great and they really want to make sure you are happy when you leave or at least take it better when you drop off the car. read more

I will not be returning to this Enterprise location. During my time, I received two cars that both smelled like someone had chain smoked in them for years. The first car was so bad that by the time I got to work my throat was sore and I had a headache. The second car was bearable, but still smelled like a febreze covered ash tray. This is coming from a nonsmoker so if you are a smoker/are okay with smoke then the Honda Enterprise on 96th street is your place! read more

I went here a few weeks ago and it was horrible but the manager was nice. Today I picked up another vehicle and was scolded by the manager. He said "make sure you bring the car back in the same condition you brought it in" when the last car I got wasn't even cleaned. Rude service from everyone there when I asked what was taking so long (45 min) the worker then told me "I work out in the heat all day" if you don't want do your job then get another one. There are so many jobs out there. This place is terrible. I accidentally booked here again on Priceline. Very disappointing. This time I'm not ever coming back. Everyone here needs to get a new job if they are so miserable that they take it out on customers. read more

This place was awesome. They got us taken care of in a very timely manner. We were told we could wait in our car (due to Covid) and an associate named Conner came out to help us when they were ready. Conner helped us check in and did a thorough walk around with us. He was very efficient in straightening everything out since we had a little confusion in the rate. He was polite and professional. He happened to be there when we returned the car and made everything completely smooth for drop off. We would highly recommend and return here again. read more

Thank you so much Clinton for your epic customer service!! I ended up having a reservation at another location and wasn't able to get there before it closed and he told me to come in and helped me immediately. You're a lifesaver!! read more

Don't listen to the old reviews. This place is under new management and they are fantastic!! We needed a vehicle for one day while visiting in town and each employee we dealt with was courteous and professional. Definitely will use them again if needed! read more

Won't be back to his location. Two stars for actually having a car for me when I got there. The rest was downhill from there. Stood in line for nearly 20 minutes, got the car, it was on E, so that was not time I had planned for after having to wait on them. Already late, noticed the car had potato chips in the cracks of the seat. Next, the associate came out to tell me he had a problem with his tablet so he needed me to go with him down the street to the other location to take care of it. Guess what? Not my problem! You already swiped my card, now you need to have me wait because you don't trust I am legit even though we just reviewed all of my credentials? Fast forward another 20 minutes until they got it fixed. Almost an hour later I was on the road and still had to fill up. Thanks for making me late enterprise! Returned it today and got to listen to a female associate arguing with a male customer. It was so loud I couldn't even hear the person helping me. Not sure what is going on at this location but I won't be back. Lots of other places to rent cars! read more

I have rented vehicles from this Enterprise location three times over the past few months and have been very happy with the quality of service and the associates that I have worked with. The last time I rented, we had an unexpected issue with the vehicle that was entirely out of Enterprise's control. The associates acted quickly and went above and beyond to rectify the situation and get me back on the road. I generally don't post Yelp reviews, but the service I received was so good that I felt a sense of obligation to provide some positive feedback. I already have a few more rentals planned for this year, and I look forward to working with them again. read more

DO NOT USE THEM! Their reservation line booked it at the location and I was literally running to get their before they closed. A mean woman from the location said they had no cars availble and tough luck for me. I asked them why did reservations book there and she said, "Who knows, they are in St. Louis." Horrible service. DO NOT BOOK. read more

Recently i rented a car from enterprise for four weeks. During that time i had two seperate cars, both were smoked in and smelled like a ash tray. This review is coming from a nonsmoker. Because the cars were smoked in the windows had a haze over them on the inside. Inorder to have clear sight i cleaned the inside and outside of the windows. So let's say if your okay with smoky cars that smell like a ash tray then enterprise is your place. By the way the second car came from the downtown indy location. read more

Great rates, award winning service (recognized by J.D. Power for ranking highest for the seventh year in a row in the Rental Car Satisfaction Study)...they make renting a car easy! read more

Enterprise Rent-A-Car - 9799 Enterprise Drive - Car Rental Near Me - Indianapolis, Indiana

My go to enterprise location. In & out quickly (my frequent user account makes it a snap.) convenient to interstate & room to leave my car when picking up a rental. Pleasant staff. Reason for missing star- car interiors aren't as clean as I'd like. (Windshield & thorough vacuum) read more

I rent a vehicle 4-5 times a year and I always search Enterprise first. I have had issues, mainly the car not being as clean as it should be, but they always take care of any issues I've had. The people at this location are always very friendly and willing to work with you. The last time I rented was in April and I wanted a specific minivan. The gentleman took me around and we looked at 3 or 4 until I found the one I wanted. At other places, they bring me a van and say this is what we have. Service goes a long way to forgive some minor issues. read more

Ty, one of the associates, and Gene, the manager at this Enterprise location have been very helpful! My car unexpectedly needed service at the dealership last week, and I needed a rental car; the dealership called Enterprise to pick me up. Ty helped me, but didn't have a similar size car to what I own on hand at the time, so I took what they had available, and told him if the warranty work was approved on my car (long repair), I'd need to get in a bigger car. Today, Gene and Ty helped me out with getting the rental car switched over to billing the dealership and get me in to a bigger car. Both pick ups took maybe 10 minutes. Staff was helpful and friendly, and both cars have been very clean! Thank you! read more

My family was on our way to Tennessee to drop me off at college on a Sunday and one of our cars broke down in West Lafayette. In a scramble, we were able to find a car at this enterprise location that was only open for another hour. Brad stayed 30 min late to help us check out our rental car. His kindness and patience saved our trip and we made it to Tennessee safely. Thank you Brad! read more

Welp--I had an awesome experience! Booking, pickup and drop off were easy. Great customer service. My minivan was awesome (if only my husband would agree that we should actually buy a minivan...), and we had a great vacation! Their gas rates were $2.25--which is awesome. I picked up at the 9799 location and dropped off downtown Indy. The only person that was less than pleasant was whomever answered the phone when I asked if I could drop the car off a few hours later than I booked it for. She smugly replied "sure for an extra days' charge." But, whatever, maybe she was having a bad day. Needless to say I figured out a way to not drop it off late (hence the downtown drop off). Thanks Enterprise! read more

This is the worst enterprise in the Midwest. I will never come back to enterprise. The staff is so unprofessional and disrespectful. When I arrived to pick up my vehicle, I had to wait an hour, when my reservation was placed two weeks in advance. The manager then began to get angry with me when they were the ones who were supposed to have a Truck for me. Never again read more

Bad enterprise location, bad service. Upon return they verbally confirmed one total.. and then charged an additional day. Every time I call them about the error, they tell me they will call back.. but never do. read more

Customer service was amazing. Even called while I had car to make sure all was good. Free upgrade was nice. Not guarantee but a nice surprise. Will be back. Reasonable rates read more

Bad location. 40 min plus to get a car. Food crumbs all over car, and given to me with a quarter tank of gas. Obviously understaffed, avoid if possible. read more

The hours are an absolute lie. I booked on Priceline for a pickup at 2:00 PM. I showed up before to the man inside locking the doors as soon as I walked up and then just walking away. I called and the call was ignored, as they all sat inside. Very unprofessional behavior, there are more reputable car rental companies in the area. read more

great customer service I called numerous times because I called so far in advance and everytime I got a different person but everyone of them answered my questions without being transfered or had to talk to a robot!!! read more

Completely unsatisfied with my experience at this Enterprise location. Booked online through Priceline. Showed up, reservation was on the iPad, but NO car available for me. Come to find out, Priceline just lets people book without connecting with the Enterprise location to see if they are available. Woman recommended we go to another location - which was CLOSED. Completely baffled. Cannot understand what company would use a booking agency like Priceline knowing that cars may not be available to customers. Not to mention, no parking available and limited staff. Man in front of me at the counter was turned away because they didn't accept his major credit card, his cash, or his company card. I will never book through Priceline again and I CERTAINLY will never trust an Enterprise location, especially this one. No offer was made to me besides driving somewhere else. read more

These guys are fantastic!!! I was having a problem with the Jeep dealer and they did everything they could to get me into a better vehicle! Thanks! read more

I've had a couple great experiences with this Enterprise location. Clean cars, friendly staff and good rates. I had to wait a couple minutes to return the car after a recent rental, but it wasn't a big deal. Great branches like this one is the reason that I am totally brand loyal to Enterprise. read more

I've rented twice at this location, and both times I had problems with the rental car. The first one, a plastic piece was hanging from under the car and they tried to say it was caused by me. Which I informed them that I called back the same day I rented the car to inform them of that problem but the person I spoke to failed to add that information. Then when I got one block from dropping off the car I blew a tire. I changed it myself and drop off the car and called customer service and was informed that since I already drop the keys off then it was fine and they will take care of it. But again they tried to make me pay for a new tire without reading the information that she did add in the screen. Since they was not able to get me for those two issues they charged me $150 because they smelled smoke in the car. Now mind you I had to go clean the car myself because it wasn't cleaned when I picked it up. On my second rental I had to make an 8 hour drive with no way of keeping my cell phone charged because the lighter didn't work. Sp we had to stop a few times to super charge our phones and that made the trip longer than expected. So when I had to call to see when I would get my deposit back they then said the next time I decide to rent they will quote me the same price on whatever care I select. That will get them one more rental from me but then I'm going to pay extra and deal with the same location as I've have in the pass. read more

I have been an Enterprise Plus Rewards member for over 10 years. The manner in which I was treated on my latest visit was beyond belief. I attempted to use my debit card. The branch would not accept it until I provided proof of my address - above and beyond my driver's license and my Rewards card. I offered online information for my mortgage with the address, but was told that there was no proof I was the homeowner. I provided a online copy of my electric bill. After taking my phone and confirming my name and address, the agent continued to scroll through the information even though he had what he needed. He then asked for additional proof of my address. I provided an online copy of my gas bill for confirmation of my address. Once again, the agent scrolled down through all of the information and then made a comment that it showed that a balance was due. I then provided an updated bill to show him that there was no balance due. I cannot find anything on the Enterprise website to indicate that the agent had the right to scroll through personal information. All of this to find out that the office didn't even have a car available onsite and that I would have to be driven to another location. read more

Excellent Customer service!!Great branches like this one is the reason that I am totally brand loyal to Enterprise.

Usually love working with the 96th Street Enterprise. Not so much this time. I felt pressured by the staff to upgrade car - actually told me to get the bigger one, even though it's not what I reserved. I asked about the pricing then and he the gentleman said oh yeah that's only $10 more per day! He was also heavy pressure on the insurance even though I always use my own. My husband had to finally say after several attempts NO very emphatically. Also didn't know that 3 extra hours meant a whole other day. read more