We frequently rent from the Pendelton Pike location and the staff are very consistent with offering good customer service. When we picked up our vehicle there were a couple of concerns that were pointed out. Although there were no other vehicles available at the time, we were given a special discount. It's the service and special accommodation on this rental that sets Enterprise apart that will keep us coming back. read more

Enterprise Rent-A-Car - Car Rental Near Me - Indianapolis, Indiana

Outstanding customer service...special shout out to Branch Manager Jay Justak at E.88th Place location. He took a bad situation and a frustrated customer into a winning situation and a very satisfied customer. Thanks, Jay, for your concern and effort. read more

Great customer service experience.... Special shout out to Tory Ponder! He made sure the rental was to my satisfaction and asked if there was anything they could have done better. read more

Showed up right before close with a friend to help her pick up a rental after a car accident. The manager, Clint, was very attentive, patient, and kind. Just the type of customer service you need after a high stress incident! read more

James went above and beyond and provided excellent customer service. My 3 week rental experience went very smooth thanks to him!

Tory helped us. We were taking a last minute trip to MS. He was professional and patient when we couldn't decide which vehicle we wanted. He was understanding of our situation and ensured that we picked the perfect vehicle to accommodate my family. read more

We loved the customer experience we got from our guy Clint Shortridge. It's very rare when you find someone that has such integrity and care for customers and their job. Clint went above and beyond in service and the transition was easy. We got back early and he worked with us on a refund of the days we did not use. And make sure that we got a five out of five level of service. Will definitely use him and come back to enterprise. read more

An unexpected tire issue landed my car at the repair store on Pendleton Pike. The repair shop drove me to the Enterprise on Pendleton. I didn't have a reservation and they had no rentals available. They said they could not check other stores and for me to call. I got a car at the Shadeland enterprise, and arranged for a driver from Shadeland to come pick me up at this location. I specifically asked this Enterprise if I could return my shade lens rental to the Pendleton store as that was close to where my car was being repaired. Pendleton Enterprise said I could not. That I had to return the rental to the location from which I rented. My car repair store was willing to drive the repaired vehicle and leave it parked at the Pendleton enterprise for me to pick up there, but logistically I could not get to Shadeland; get a ride to Pendleton and get to work in Carmel on time. My car was repaired Monday night but I had to wait until Friday on my day off to do the round robin car exchange. Imagine my surprise when the Shadeland manager told me that an enterprise vehicle can be dropped at any location in the city. So someone lied. I asked a very specificPointed question to at least two employees at Pendleton and they said I had to return it to Shadeland. I was inconvenienced, Overcharged, and ended up wasting part of my only day off. Pendleton Pike Enterprise ??? Pendleton Puke Enterprise. read more

I didn't realize this location closed at 6:00. I showed up at 6:20. Sean Glade was still inside, but I could tell he was just leaving to go home. He actually unlocked the door and allowed me to lease a car. He did it with a smile! He made my day. Excellent service. read more

This place is always busy so expect to wait. The staff is very friendly and accommodating. They have pick up service which is really nice. You don't have to figure out a way to get there. I've rented from this location twice. If I have to rent again I'll rent from them. read more

reserved online and check in was fast and pain free. The mini van we rented was gorgeous and fun to drive. It only took a couple of minutes to be on our way and the morning after we dropped of our van after hours we got a call checking on our experience as well as checking on our experience. read more

I always receive awesome service and awesome rates with my Enterprise team. I refuse to use any other rental car agency. My vehicle was clean and ready to go and as always my trip was smooth sailing!! read more