I made a reservation on April 6 for 5pm but they close at 5pm so I couldn't make on time. I tried…read moreto get my 285 dollars back and they said I couldn't receive a refund because I didn't cancel the reservation. Zero stars the company sucks I'll stick to enterprise

I usually do not write bad reviews because I understand that there is always someone hire up…read more However when the hire ups do not know what's going on that is where the problem is. This location system went down of course after a payment was made and I had to pay twice . I was told it would be refunded however it has not , but the 2nd reservation amount was within hours . Of course you try and call customer service and they have no idea what I am talking about they refer me to the local branch. And now the local branch is acting like they don't know , and I'm out almost $400. This is not right and would appreciate if SOMEONE can reach back out to me about THEIR error. Something simple as 2 phone calls and no one can seem to do it !

Clean new cars without a bunch of red tape. My dealer provided me with a replacement when they…read morerealized they would have my vehicle for longer than planned. I was surprised when less than 5 minutes later the car was delivered by a friendly guy from Sixt Rent A Car. The paperwork included a sign here and the keys. Drop-off was just as easy; I just told them where I parked the car. I didn't pay anything for the use of the car that day, but I did check the rates since the experience was so pleasant. For the Indy area, the rates were comparable, if not a little lower, than the competition. I used the rental location on the North Side of Indianapolis, which seems to be their thing with other locations at the airport and Fishers as well. The bottom line here is that I will use Sixt again. .

Talk about Price Gouging!! Cars were sold out at the Indy airport with Hertz, Avis, etc. Sixt had…read morethem, BUT wanted $1,200.00 for 2.5 days. Shame on you!!

1 star. Do not rely…read moreon any reservation made with Hertz. Make multiple reservations to ensure you can get in a car. Otherwise, it's a gamble. Just a wish that may not come true. They called two hours before pickup to inform me that they were oversold and would not have a car. Cancelled and told me to have a nice day. I called customer service and the off shore agent was extremely rude and had me on hold for 20 minutes before she disconnected the call. Time wasted. I called back and customer service made a new reservation for me in Brownsburg, but it was also cancelled. Not only did customer service make the wrong reservation, but they charged me for the rental. So, now I have to wait days for my money to be refunded. They encouraged me to drive to the airport to see IF I could get a car, but would not guarantee the original rate I booked would honored. Complete chaos. Three hours later abs I still have no car and was supposed to leave 1.5 hours ago. Stop overselling cars!!! If you don't have the inventory, don't make the reservation.

Horrible experience. I had one reservation last week and one this week that they cancelled without…read morewarning. Poor ( worst than poor) customer service. Staff not qualified and terrible customer service. Excuse after excuse, not reliable, regardless if you are gold member. Enough with them. I hope no customer experience such a poor and lack of support time with them. Terrible. Not reliable. Gold member? For what? Never again. Never

I will always recommend this place no matter I lost my dad, and they made everything be so easy…read moreand comfortable and affordable most of all for me. It was a big deal that I went to Tennessee and I did not have much money. They totally hooked me up. I've rented from them now going on four years and I can tell you right now. The one by the airport on 231 is the best customer service you can get!!!! They are Rockin it

I recently rented a vehicle from the location on 88 place and considered the Casleton Location. I…read morewas taken care of by Austin and had a problem with my rental. Austin gave me a special rate to help compensate for the inconvience. When I took the vehicle back the manager Jay was on duty and gave me an even better discount because of the issuse. Austin and Jay took very good care of me!! I highly recommend you use this location if you need to rent a vehicle.

I usually rent from Avis/Budget but this location of Enterprise is near the dealership where I have…read morerecently had repair work done on my work van. It has needed to be in the shop twice in the past few months and both times I have rented from this Enterprise. Each time my vehicle has been clean. The employees are friendly and have given me a ride to the dealership to pick up my vehicle. Vehicle up and drop off is very quick and easy. In and out and on my way.

The car was presented with half a tank of gas. Inconvenient to start the experience by needing to…read morestop at a gas station. The driver's door window had a crack that extended the length of the window at an angle. While you could see out the window, it impaired clear vision from every angle. No other car available on the lot of similar size/model to exchange.

Had car troubles just as I was heading out for a commute to work. The service tech explained the…read moreETA was 9:15am but insured that they would try their best to get there earlier. Sure enough, the tech arrived at 9am. Not only was the tech prompt, she was very knowledgeable! GIRL POWER

I received EXCELLENT service from AAA. This was my first use and just received membership for…read moreChristmas. From the woman who took the initial call info over the phone to the service man who showed up - this was an unbelievably smooth transition out of a bad situation. (Run 5291 AAA) The first employee contact was a calming, patient woman who asked more than once if I was at a safe place. She walked me through the process and I could feel myself calming. Brian (emp #37 on business card) called 3 times keeping me updated on his arrival. Absolutely what I needed. He was pleasant, friendly, polite, quick and educated me on use of spare tire (courtesy of chuck hole Meridian St Indy Northside). He even checked the pressure on my remaining 3 tires and adjusted accordingly. He was my hero!

I needed a rental because my vehicle was in a shop for week or so.The rental I received from…read moreenterprise was nice but the inside was not cleaned properly. At the end of the rental period I told the manager about the issue and she went out of her way to make things rite.So a big Thank you to Gage and staff good job

Wow so easy so friendly fantastic speedy service from Jackie and the car man new clean ! They're…read morethe best thank iu jackie happy holidays ! I'm hooked .

My car was going through long-term repairs so I rented a car here. The staff was off-the-charts…read morehelpful. They were friendly and accommodating in every possible way, and they worked quickly to not waste my time. They did a terrific job. This is a well-run office.

The staff at the location on 96th street, working with Penske Collision, were the absolute worst in…read morecustomer service and respect. My wife was the first customer at Penske this morning and the Enterprise staff left her waiting while they took care of at least 8 customers before helping her. And she told them she was in a hurry to get back to me in the hospital, but it still took them 90 minutes to take care of her.

Ayaya. The staff has been friendly during my three visits but finding this place is a nightmare and…read moreit appears they remove signs after they close at 5pm. Is it me or does closing at 5pm seem quite challenging for their audience to return/pick up cars with a regular work schedule? Apparently the building they are in doesn't allow exterior or driveway signage: it literally felt like we were on a scavenger hunt to uncover the mysterious Hertz rental car center.

I wish I could give ZERO stars because they did nothing but LIE to me repeatedly. I booked a…read morereservation with pick up at 8 am. 9 ppl had reservations for 8 am. They only had 4 cars. The rest of us were told that we were out of luck till 11 am but by 11 they should have the cars in for all of us. I called at 11 and was told try back at 3. At 3 pm I was told, they would find me a car or give me a car the next day for free. They never called. They never did anything helpful at all. Total LIARS and THIEVES. AVOID AT ALL COST.