Needed to rent a car on the fly and contacted this location via my companies site to reserve which should allow for corporate discounts. I arrived at my scheduled time and there was just one person ahead of me and they were wrapping up so I didn't wait long. I have rented from other locations and there have been long lines so I was impressed that my wait was less than 5 minutes. The person checking me in was nice. He moved along quickly and let me know they only had two cars they could rent, a Toyota, or a very tiny car which shall remain nameless! I told him either were fine because I was in a bit of a hurry, he said you know what, let me get the Toyota ready for you I think you would be better suited in that car. I said sure okay. He went to get the keys and came back to let me know that it didn't have enough gas in it to rent it and that someone was going to run to the gas station to fuel it if I didn't mind waiting. I let him know I would go ahead with the tiny car. He talked it up letting me know it was pretty new and that maybe I would love it. I liked that he know it was a downgrade but tried to make the best of it, not just assuming that car would be fine, so I appreciated his humor. We checked out the car quickly, signed a few documents and I was on my way. The only reason I didn't give a 5 star is because I have rented from other Enterprise before which I will not name the location and I was not charged a $300 deposit. This located charged a $300 deposit which I find a bit unusual. Since I was paying with a credit card not a debit card, seems like I shouldn't also be charged such a large deposit for a day rental. Just my feedback, when I mentioned it the guy helping me said all locations should be doing that and maybe they didn't because I rented several times at that location. Maybe. Not sure, but since it is with my work company seems that shouldn't be a thing, that's why not the 5 stars. Otherwise my experience was fine. I see the lower ratings from other people and it seems like it was around the insurance coverage. My credit card company provides really good coverage in addition to my own coverage plus my company coverage so that wasn't an issue for me. read more

Enterprise Rent-A-Car - Car Rental Near Me - Fishers, Indiana

Just got home from picking up my rental car from this location and WOW! I wish I paid better attention to the names but some guy opened the door for me as I was walking in, another other guy was ready for me at the counter and the same guy who opened the door for me gave me a choice of two cars, then we did the paperwork in the car, looked it over and I was done. Like seriously maybe 10 mins max! SUPER friendly, fast, helpful..just awesome. NEVER have I rented a car so easy before. all these guys are rock stars! Thank you! read more

This is super late, but the service we experienced deserves to be acknowledged. We rented a car while visiting Fishers back in June, and the staff were exceptional: helpful, supportive and patient about our concerns, and super flexible when we had to make adjustments. Thank you for a great experience! read more

The guys at the Ford Dr location are awesome! Always friendly and fast! My experience here has always been great but my last SUV rental from here was perfect! I won't go anywhere else for a rental car. read more

Lauren was a dream. We had such a long day before getting this car rental. We got in fast (even with a line that seemed like it would take long but didn't). She was kind, answered our questions, and got us on the road fast. read more

Overall a great experience. Came here with insurance due to car accident. Reason for four instead of five stars was the lack of options and availability. There was only one car available for my pickup. The great was clean, ran great, and customer service was good! Lots of young people. They also drove and picked me up from a nearby collision center. read more

I was going to rate much lower because I rented a car from them that was supposed to be 4wheel drive but it wasn't. We didn't realize that it wasn't 4wheel drive until we had the car out in Breckenridge and it snowed 10 inches and we got stuck. They ended up giving us a refund and two free days rental so my rating definitely improved. I took one star away because hopefully they will better train employees to know which cars are 4wheel drive in the future. read more

DO NOT rent from this place. I reserved a car over 3 months ago 10 minutes before I go to pick it up they call to tell me they have no cars on the lot. Now mind you we are going to a wedding out of town normally when someone reserves for a specific time that's what time they need it. First the guy said 12 then said maybe 3. We ended up driving ourselves and it put us out over an hour and a half behind schedule. I called corporate they agreed this should have never happened since it was booked in advance. Corporate sent 3 complaints to their manager. I asked for the GM phone number they gave me an email to Michael Storms and no response. This place is a joke total chaos. I heard Rangeline in Carmel is good but this office will never get my business again. If you look at Google just 3 weeks ago another customer had same experience bad customer service. read more

Terrible business. Rented a van from them 5 weeks in advance and get a call at 530 the night before saying they had not vans or suvs. There "solution" just show up in the morning and hope they have one. Know mind you we are supposed to leave on vacation at 12 the next day and at that point in the evening, all locations are closed. The next morning at pick up, they are no help and make no effort to solve the problem which they themselves created. After over 3 hours of work we did ourselves, we found another branch who worked very hard to come up with a solution. What a joke of a branch and business. Unethical and complete lack of customer service. read more

Do not believe these people. They told me I needed more coverage than my insurance company would pay for and it cost me hundreds extra. My insurance company is a national chain that sent me here for direct billing and then these people tricked me into paying more than I needed. Ridiculously disappointing. read more

We had a fantastic rental experience. The staff was knowledgeable and got us on the road quickly. They upgraded our rental for a minimal charge. We were easily able to return our rental after hours. No hidden fees; everything was clear up front. This was an A+ experience all around. read more

I don't leave reviews, but I must leave one for the folks at Enterprise car rental on Ford Dr. Fishers IN.. I was in a bind a hundred miles away, the wife had car problems. The two young gentlemen that helped me were highly professional and really came through. Most appreciated! Roger read more

Their prepay policy is a rip off. They make it seem that for $3 a gallon, you'll only pay for the gas you use. In reality, they charge a set amount for an entire tank of gas costing nearly $40! I used less than 1/2 tank, driving the rental only 4 times while my car was being fixed, and I was charged for a full tank of gas!! I was contacted by someone in their corporate office who asked how they could make things better. My reply was for them to refund part of my money. Never heard from them again. I suggest never using this company for your rental. They aren't honest and upfront regarding this policy, so they're most likely dishonest in others as well. Not only will I never use them again, but I'm spreading the word about this company and its dishonest policy to all I come in contact. So far it's been well over a hundred. Maybe if the start losing customers, they'll be more honest. read more

The people that work here are rude and disrespectful. I use Enterprise all the time I would never go here again. My husband got a car this week for $50 a day and it was an SUV. My son needed a car for the same reason because he had to have his car fixed and they charged him over $100 for a compact car even though it was supposed to be an SUV. They give you a minute discount for being a frequent user so don't let that fool you. Too bad they have monopoly car rentals because you're screwed if they charge you too much. read more

I had the absolute best experience at Enterprise in Fishers, IN. I needed to rent a car for my son. I made my reservation online. When my son and I arrived, like every other place they had social distancing guidelines and procedures in place. They had markings on the side walk outside and parking spots designated for curbside service so you didn't need to come in. We were immediately greeted outside by Colin who was friendly and accommodating. He answered all our questions and even recommended some things such as, I initially had rented the car under a corporate account which in turn provided for a discount on the car rental, but Colin advises that if anything happened to the vehicle it would be the responsibility of the corporation to foot the cost of the bill if the car was damaged. Not wanting to do that I advised I would do the regular rental knowing that I would have to for go the discount, but Colin was able and was willing to still provide me the discounted rate. I also added my son as an authorized driver which was an extra $10 per day, but Colin took that off as well considering I was getting extra insurance, which I appreciated. Granted I may not have needed the extra, but I like to ensure all basis are covered. We waited while they cleaned the car inside and out, and he got us in and out within about 30 minutes top, may have been a little less time but we understood that he wanted to present us with a clean vehicle. Overall great experience, as this was my first time visiting this particular location. I would highly recommend if you are in need of a rental car and are up north, definitely consider this location. The customer service here is A1 in my book. read more

Enterprise Rent-A-Car - Enterprise (Fisher, IN) Ford Drive Location - Car Rental Near Me - Fishers, Indiana

Was to have a vehicle reserved through my insurance company. Received an early am. message to set up a time to pick up the suv it the time arranged was 2 pm. I arranged an uber to location. Just to double check my availability of vehicle and was told by rep that I may not have any car today. No communication on their part to that effect at all! Then, in spite of a 730am call and appointment made.. nothing. Unbelievable way to run a business, terrible customer relations. Find a different enterprise dealer read more

My fam lives in Fishers and only rents from here. When I'm in town I only rent from here. Special shout out to Keesh, Aaron and Andrew. Excellent cars. Superior customer service. We will be back. read more

Awesome location. Easy pickup easy dropoff. Keesh was a great help definitely will asking for him again.

I have rented from Enterprise for years and never have dealt with the most unlearned non helpful people in a long time. It was great at first, my car was in the shop for an accident so my insurance covered the rental. Now this is my first time at this location... ever! Seeing it was right down the street I went ahead with them. The pick up was fantastic, I was however asked to get the insurance, it has been a while since I have rented a car so I asked would the rental be covered under my insurance, especially since they are paying for it, I was told, " Not sure that is something you want to ask your insurance company... by this time my insurance person was not in the office and I was pulling out of town, so sadly I was nervous not to have an answer so I said I will just get it for the weekend no biggy. But, with all that is going on in my life... such as life, 3 days turned into 11 days. I totally spaced that I was paying for this insurance. I got a call 11 days ..... 11 days later, not 3 or 4 days after the weekend but 11! Now I owe them $219.... more that a weeks rental that I didn't even have to pay but they got ME! Not only did I have to pay my deductible but the real devastation is that I know had to pay the bogus insurance when I didn't need it AT ALL!!! MY INSURANCE EXTENDS TO MY RENTAL CAR!!!! My thing is why did he call after 11 days to ask me if I wanted to take it off the insurance out of the blue! If I said the weekend and you making house calls why didn't you set an alarm to call me after the weekend but yet 11 days later after they really stuck me. Anyways I called them to speak to them because then I was told it would cost $169.99 that was the charge but it then ended up with tax or fees or whatever to that amount. If I didn't call 4 times it was 5 and no one could explain anything to me until I called for the second time today! One person new how to explain and read their receipt that is foreign to me!!! I thought it was $169.99 plus $50 deposit and that the deposit will drop off. I said all this because yes I am very upset to be out of $219 dollars for nothing. I am frustrated that I have to pay out of pocket for something that was already paid, also that said person wasn't straight up with me in regards to insurance.... I am not sure if they get a kick back for selling insurance but it is something that they are low key scaring people into getting insurance when they already have insurance. Pressure those who carry no insurance! I am not sure if I will ever go through Enterprise again and if I do it will definitely not be this location in Fishers. People always want to tell me to not rent from Enterprise in the hood but I will hands down go to the hood where they are straight up with me. I am over those saying go to Fishers, Noblesville so you don't have to deal with the extra!! Ha this is the extra, these places are overrated... and I don't care where I go as long as I get Excellent customer service, respect and get straight up answers to my questions! They could have offered to take a couple days off, I would have taken that but nothing was offered because I see once they get you, and your money it don't matter how you feel or what you think! Thank you and good bye that is what I was told! So I had to go on and wake up, I need to keep being on point by reading and researching everything if not you gonna get taken and as my grandma says, you will fall for anything.... so I did just that late but never will it happen to me or my family again better believe that! See article I found quickly online by Forbes.... Have a great day! Know your stuff before you rent a car! This is what Forbes had to say... I have been enlightened, I thought I would pass it on.... Of all these gotchas, the biggest one may be the unexpected fees you have to pay for car rental insurance. Your car doesn't come with auto insurance. If you damage the vehicle, you have to pay for it. Car rental employees are trained to upsell you on a policy that may not be necessary. Interestingly, car rental companies might be encouraging the sale of insurance..... First, know that your own auto insurance often extends to a rental car, including your collision coverage, if you have it. The only reason to buy the collision damage waiver would be to keep any rental car damage claims off your personal policy in order to avoid a rate increase. 31% of respondents have been broadsided with surprise car rental fees in the last two years. And that problem may be accelerating, as car rental companies--some of which are going bankrupt--look for any way to generate revenue. The surprise charges include: Charges for insurance and collision-damage waivers (CDWs) Fuel purchase options Car seats for kids Forced upgrades when the company runs out of vehicles in your class Junk fees such as "tire disposal" fees and "concession recovery" fees read more

Although I may have not liked my option of cars available, the service was excellent. In their defense, I only called in earlier that day to book a car! I would definitely go there again. read more

Love you guys thanks for all your help. We had a reservation with Hertz and well the one in Castleton was closed before closing time but Enterprise saved the day with an even lower rate and a free upgrade. What an awesome experience. read more

Trying to restart my life needed to rent car to make a quick trip to Baltimore. In and out. Talked to a gentleman he agreed to come and get me. Which he did. That's when it got bad for most of trip they were eaves dropping on questions driver asked. When I got there they would not rent me a car. I did not have any utility bills but did have two letters from social security addressed to me. he told me these were no good. I plan on talking to area manager soon. Told him on trip back I would be willing to double deposit. I am totally disgusted read more

I have had the worst experience with this rental office. I have done business with the office for years and now I being told things that are untrue and treated horribly. Enterprise corporate needs to relook at their employees and management at this branch. I will be returning my rental and telling everyone about this particular branch read more

This company takes advantage of young drivers that are forced to rent cars due to accidents. I went with my young friend and they nitpicked the tiniest of blemishes on her rental car. They were extremely rude and I will never rent from enterprise again. I will also be cancelling our 50 person corporate account due to this awful treatment. read more

Enterprise Rent-A-Car - This was was here when she rented the car! - Car Rental Near Me - Fishers, Indiana

Chase the supervisor is awesome! I rented a vehicle from ERAC to drive to ATL to take care of my sick daughter. I picked up my elderly parents in IL and realized I had a bad driving veh. I notified Chase that the Decatur location refused to swap the rental vehicle. My parents and I aired the tires up and drove to ATL to take of my sick daughter. I got to ATL and tried to find a ERAC sponsored company to inspect the vehicle. and tired Every co. I called had a long wait or hard to work with. Chase and his team helped me find a location to assist what we have documented as a damaged tire. The ATL Firestone repaired the tired, when driving back to Indy the tire went flat. I called ERAC to ask if they would reimburse me if i just paid to replace the tire., instead of waiting for their service dept for over an hour. The mgr Chase agreed to reimburse me for the tire and due to my horrible experience presented a fair compensation for the ordeal. The ERAC general mgr refused to reimburse me for the out of pocket tire expense that ERAC authorized me to replace . Chase and his team is great, but watch the General mgr! I want to be reimbursed for the tire read more

This was one of the nicest experiences I've ever had renting a vehicle. Isabella at the desk was so professional and helpful. Couldn't have asked for better customer service! I will definitely recommen to everyone looking for a positive outcome!!!! read more

Rented a car here for the first time. Online reservation was everything I expected it to be, my vehicle was ready, and more importantly, CLEAN. Service was 100%. Associates here are trained very well and are very informative, friendly, and do a very good job of explaining everything. Would rent another vehicle here for sure. They'll even pick you up! read more

I've rented cars of all sizes from this location, and they have served me well. The team is prompt, professional and pleasant - you can't beat that! This visit was the first time I was greeted in the parking lot. A stand had been erected for "curbside service." Although I like the notion, the team was struggling against the extreme temps and humidity of a Hoosier summer - and so was I. Let the staff and customers stay inside, it'll make for a better experience. read more

I have been renting from this location for over three years and for the last two years I have rented from them every week. Enterprise as a whole has always exceeded my expectations and the branch/office has never disappointed. From addressing me as Sir (not required) and offering me water to walking around the counter with the intent of properly explaining the final contract or bill to asking, in closure, if they have met all of my needs. This office is busy but I have never left without a vehicle or a lower class than reserved. read more

Service is great, people are nice. They have a positive attitude. Dropped off a Ford Fiesta at 2:40 pm 12/19/19, staff was great.

Fishers Collision Repair called Enterprise for me and they picked me up and took me to get my rental car while mine was being repaired. They were efficient and quick, I was on my way. When my vehicle was ready, they drove me to the repair shop. Very nice and professional. read more

My last few rentals here have been by fare the BEST Enterprise Crew too date. Looking forward to my next rentals. "Thanks Girls"

Good customer service, I've always rented from this location. Last time I had a rental due to a car accident, I was surprised by a $262 charge that came out of my bank acct without me being aware.. called enterprise, was told my insurance ran out and I was due the last few days out of pocket. Seeing as I didn't know this, they refunded those days which I was pleased about. However, I do wish they would give you a call before running your card. So beware for that. read more

Last minute booking. Arrived 6 minutes after closing time and the employees were kind and helpful. 2020 Altima drove great; and the employees took great care of me. read more

Scammers. Thoroughly check your receipt and never take their fuel service when renting from Enterprise Fishers. First, I was charged a rate that was $10 more/day than what I booked. Secondly, I was aggressively pushed into taking the fuel service and it turned out as initially expected. They charged me for a full tank of gas when I was only given a quarter tank to start. read more

I booked online through Priceline. I paid $55 for collision and $166 for the rental. When I got to enterprise, I was told they had better collision. I was promised that I'd be able to cancel what I had. Nope. So I called enterprise and told them they lied to me. There's nothing they can do about it. That's shady. So I'm paying $530 (including $200 security deposit I was never informed of online) instead of the $210 I was quoted online. **Josh made it right by giving me the money I paid for the Internet service's collision insurance. I have changed my review from one star to three. read more

Needed a last minute car and received really good service! The people there were friendly and willing to work with what I needed for my rental. I never write reviews, but felt it necessary for the really good customer service!! read more

This is one of the busiest Enterprise car rental offices in the state. As a result, from time to time they promise to provide a car to client at a certain time, but then have no cars available. I had a reservation with them for 11 AM today. I received a call around 10 AM stating that they would not have a car for me at this time. I had to rearrange several interviews (I interview and hire job applicants) and bicycle twelve miles on a winter day to reach my office. This is not the first time this has happened to me at this office. If you are reserving a car here and your schedule is tight, be sure to have a back up plan to fall back on. read more

Absolutely horrible customer service. Josh needs to be educated further on his ability to provide customer service per his company policy. No follow up and horrible communication. read more

I'm two for two on this location. Enterprise is solid, location has the best hours and one of the most customer service oriented teams I've come across. I'll continue to go out of my way to this location because of the hours and they have not let me down. read more