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    Payless Car Rentals

    1.5 (154 reviews)

    Payless Car Rentals Photos

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    Allan L.

    If I could leave a zero star review I would. Worst customer service possible. An extremely likely case of false advertising. Avoid this company at all costs. I decided to use this company because it was about $20 cheaper than Avis and the Payless website stated that the airport counter is open 24 hours. The airport counter is not open 24 hours.. I should have went with Avis or enterprise. Uploaded images of the complaint I submitted. You should read them before making a decision.

    Robbin M.

    Don't expect customer service!!!!! Tried to get help as the driver left me out in the cold.....she continued to play candy crush. Sorry to bother her ‍

    Filthy carpet is only the beginning....
    David W.

    This is horrible... 20 minute ride from the airport brings you to a ratty old dirty "office" where you stand in line forever while the line clerk does his best... If you have time and are traveling for leisure, maybe this works. For work... not at all. I look for efficiency and ease of doing business and this place has neither.

    Look how they have you initial under four "DECLINED"s to make you think you've declined everything. But they hide that RSP fee
    Patrick G.

    I told Payless I wanted to decline all coverage. They had me initial a bunch of "Declined" items but buried an "RSP" fee that I didn't notice until after I signed. I didn't even know that RSP meant roadside service plan. They did not ask me if I wanted a roadside service plan. When I called customer service their only response was "well you signed the contract." I am contacting the state attorney general about this unfair business practice. Check out my picture of this shady contract with the hidden fee.

    LIES! NO ONE LOVES YOU ON YELP - YOU'RE BUSINESS IS THE WORST!!!!!!!!!!
    Taylor I.

    Zero Stars: THIS CAR RENTAL IS NOT AT AIRPORT! First this place is 20 minutes away from the airport - you'll wait a half hour both ways (to get picked up from airport and then to get dropped off) Absolutely ridiculous - you can't be an airport car service if you can't even provide timely services to the airport - please read all other reviews - this place is terrible

    Meshara F.

    Car was really scratched up and smelled like nothing but smoke. I'll attach a photo for example of one set of the scratches. The heat in the car was horrible. I asked for a new car because I didn't want to be responsible for the scratches that are clear as day and they claim they had nothing. The shuttle driver attitude wasn't to nice either.

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    2 months ago

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    3 years ago

    They have one person working the desk. 33 people in line. It's been over an hour wait and I still don't have my car. Hire more people!

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    Page 1 of 4

    Ask the Community - Payless Car Rentals

    Review Highlights - Payless Car Rentals

    We needed a car last minute due to weather & we could not be happier with the service that was provided!

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(69 reviews)
    3.2 mi

    Car pick-up and drop off were a breeze. ALL staff were exceptionally friendly and helpful…read more We did a car seat rental and had loads of issues and questions and staff were patient and friendly. Upon drop off - the guy helped unload our bags and was so friendly and nice, we were in and out in less than 5 minutes and on our way. Highly recommend. Exceptionally impressed.

    All staff members I spoke with were pleasant and helpful. However, the car I received was crap…read more First of all, after having my reservation before my trip began in NC, I was given the choice of a mini van or wait for my medium size SUV. I waited. The car was absolutely filthy inside. It had been vacuumed but that was pretty much it. The door cards on both front doors were disgustingly dirty and ALL windows, inside and out, were so bad I had to wash them to be able to see to drive! In addition, the car had previously been smoked in (probably several times) but some sort of spray had been used right before the car was brought to me. The door was so strong it made me nauseous. I had to keep windows open and purchased a Renuzit Air Freshener to place inside the vehicle. I called Customer Service to report the car had been smoked in and that as a non-smoker I wanted a note made in my rental contract that I WAS NOT the smoker! I understood from the gentleman I spoke with I would be given a break on the rental cost BUT THAT DIDN'T HAPPEN! All around, I will not trust renting through this Enterprise location ever again!!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car - Small Avis

    Avis Rent A Car

    2.7(22 reviews)
    5.4 miMile Square

    We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

    The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

    Photos
    Avis Rent A Car
    Avis Rent A Car - Shout out to Larry! Indianapolis's most personable guy! Larry overachieved and made this part of our journey perfection.

    Shout out to Larry! Indianapolis's most personable guy! Larry overachieved and made this part of our journey perfection.

    Avis Rent A Car

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    Thrifty Rent A Car - ANTS inside our Thrify rental car.

    Thrifty Rent A Car

    1.8(58 reviews)
    3.0 mi

    4++ Signs in the terminal were easy to follow to get to the rental desk. I like that they combined…read morethe help desk with the other rental companies so the line moved evenly and quickly. Crazy that there are a lot of really low scores. Maybe I was just really lucky. The person was very helpful and friendly at the desk. I pre-purchased when booking, but the person went through the usual song and dance (offering insurance, how I want to return the gas tank, etc.). Standard stuff really. They didn't have the level of car I booked so they upgraded me. Once the paperwork was done they instructed me to head out to the stall and get in the car. Just a really streamlined and easy experience. The vehicle was nice and I was excited to get on the road. The exiting process was standard and easy as well. This airport had easy to follow signs on the return. I cleaned up what I could and got my stuff and left the car along with the keys in the return area. Smooth sailing!

    the guys at the front counter are straight scammers. they tried to charge me $631 dollars in…read moreinsurance for a week, they told me to bring the car back on empty and they'd fill it up. The only reason i give this 3 star is because management fixed the problem quick and easy. i only paid like $230 for collision and deposit. if i were you i WOULD NOT go to front counter, go straight to the managers at the HERTZ office outside. The cars are nice and well kept however.

    Photos
    Thrifty Rent A Car
    Thrifty Rent A Car - Nasty full of dust

    Nasty full of dust

    Thrifty Rent A Car - Nasty full of dust and a hair hanging

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    Nasty full of dust and a hair hanging

    Payless Car Rentals - carrental - Updated May 2026

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