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    Dollar Rent a Car

    1.4 (54 reviews)
    Open 12:00 am - 2:00 AM, 4:00 AM - 12:00 AM (Next day)

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    11 years ago

    Waiting half an hour and they were able to process 1 person who had to return to counter cause they messed something up

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    Page 1 of 2

    Ask the Community - Dollar Rent a Car

    Review Highlights - Dollar Rent a Car

    Received a fair price for a 2 day rental at IND.

    Mentioned in 2 reviews

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    People searched for Car Rental 547 times last month within 15 miles of this business.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(69 reviews)
    0.0 mi

    Car pick-up and drop off were a breeze. ALL staff were exceptionally friendly and helpful…read more We did a car seat rental and had loads of issues and questions and staff were patient and friendly. Upon drop off - the guy helped unload our bags and was so friendly and nice, we were in and out in less than 5 minutes and on our way. Highly recommend. Exceptionally impressed.

    All staff members I spoke with were pleasant and helpful. However, the car I received was crap…read more First of all, after having my reservation before my trip began in NC, I was given the choice of a mini van or wait for my medium size SUV. I waited. The car was absolutely filthy inside. It had been vacuumed but that was pretty much it. The door cards on both front doors were disgustingly dirty and ALL windows, inside and out, were so bad I had to wash them to be able to see to drive! In addition, the car had previously been smoked in (probably several times) but some sort of spray had been used right before the car was brought to me. The door was so strong it made me nauseous. I had to keep windows open and purchased a Renuzit Air Freshener to place inside the vehicle. I called Customer Service to report the car had been smoked in and that as a non-smoker I wanted a note made in my rental contract that I WAS NOT the smoker! I understood from the gentleman I spoke with I would be given a break on the rental cost BUT THAT DIDN'T HAPPEN! All around, I will not trust renting through this Enterprise location ever again!!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.8(69 reviews)
    0.0 mi

    Mistakes happen--I understand that. But what I experienced was completely unacceptable…read more I had my breathing machine locked in my rental car--something I rely on to breathe and function--and there was absolutely no one available to help me access it. I was essentially left without a medically necessary device because your company had no system in place for emergencies. It is beyond unreasonable to expect someone to wait until 8:00 in the morning to access something they need to survive. This isn't about convenience--this is about basic human safety. I cannot understand why security does not have access to a key or any way to open the lockbox in a situation like this. That is a serious failure on your part. When a company deals with customers traveling at all hours, there should always be an emergency solution in place. While I will acknowledge that the staff I interacted with when I picked up my rental were friendly, that does not make up for the fact that I was left without access to something I need to breathe. Because of this, I would not recommend this company to anyone. It is alarming that every other rental company in the terminal had someone available to assist, yet your company did not. No customer should ever be put in a position where their health is at risk due to a lack of basic support. Now before anyone says well you left it. Yes I did and like my first paragraph says people make mistakes.

    This is the Government rated for Government DoD agencies should choose in Indianapolis…read more Staff at the agencies were really helpful, nice and providing help on navigation inside the town as well.

    Photos
    Sixt Rent A Car - Sixt car rental Indianapolis Airport

    Sixt car rental Indianapolis Airport

    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - Sixt car rental Indianapolis Airport

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    Sixt car rental Indianapolis Airport

    Avis - Broken vehicle

    Avis

    2.2(65 reviews)
    0.3 mi

    The Avis rental pick up area in IND airport is adjacent to the main building. It's about 5 minutes…read morewalk from the gate to the Avis counter. I had reserved my car few months earlier. Just before arriving at the airport, got my confirmation that the car was ready for pick up. After landing, I skipped the Avis counter in the airport and walked straight to the car. The counter looked slick though. There were few customers and an associate helping them out. In the pick up area, all the spots were marked properly. I found my car in the designated spot. It was a new VW Atlas with 10K mileage. The car had fully cleaned exterior and interior. But it showed the oil change due warning. We had the car for 4 days. We drove around a lot, taking it all the way to Louisville, KY and back to Indianapolis. We had no issues with the car. All the functionality worked fine in the car. Upon bringing the car back for return, an associate processed the drop off as soon as I parked. That was the fastest return processing I ever had. Overall it was another excellent rental experience with Avis.

    It would be really nice if this location had a phone number that customers could actually talk to…read morean Individual from Indy. I called their number 8 times trying to find a real person. The customer service people that you are transferred to do not tell you the truth. They just make up things to get you off the phone. I left my air tag on the rental car keys. I was trying to contact the rental location to see if they would take the air tag off so I could pick it up. The location on the tag showed the airport. Then the air tag moved to Carmel last night. This morning it was back at the airport. I made arrangements to go to the airport to see if I could retrieve it. An hour later when I was on the way to pick up the tag the location moved. So we followed the directions to find where it was. We arrived at the location and the rental car was not there but the air tag still showed it was at the location which was an apartment complex. If Avis would have been available to talk to I would not be out $40 for the air tag. I took a snapshot of the locations so maybe they can figure out who has the tag if they are employed and Avis. Will not be using this company again. I feel like I should be reimbursed for the tag because I contacted them within an hour of the car return and it was still at the airport. If they had answered the phone I would've have had this problem.

    Photos
    Avis - The 100 foot long, two hour line at Avis, where, despite knowing their rental reservations, they only had two people working. Slowly.

    The 100 foot long, two hour line at Avis, where, despite knowing their rental reservations, they only had two people working. Slowly.

    Avis - Broken vehicle

    Broken vehicle

    Avis - Broken vehicle

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    Broken vehicle

    Thrifty Rent A Car - ANTS inside our Thrify rental car.

    Thrifty Rent A Car

    1.8(58 reviews)
    0.3 mi

    4++ Signs in the terminal were easy to follow to get to the rental desk. I like that they combined…read morethe help desk with the other rental companies so the line moved evenly and quickly. Crazy that there are a lot of really low scores. Maybe I was just really lucky. The person was very helpful and friendly at the desk. I pre-purchased when booking, but the person went through the usual song and dance (offering insurance, how I want to return the gas tank, etc.). Standard stuff really. They didn't have the level of car I booked so they upgraded me. Once the paperwork was done they instructed me to head out to the stall and get in the car. Just a really streamlined and easy experience. The vehicle was nice and I was excited to get on the road. The exiting process was standard and easy as well. This airport had easy to follow signs on the return. I cleaned up what I could and got my stuff and left the car along with the keys in the return area. Smooth sailing!

    the guys at the front counter are straight scammers. they tried to charge me $631 dollars in…read moreinsurance for a week, they told me to bring the car back on empty and they'd fill it up. The only reason i give this 3 star is because management fixed the problem quick and easy. i only paid like $230 for collision and deposit. if i were you i WOULD NOT go to front counter, go straight to the managers at the HERTZ office outside. The cars are nice and well kept however.

    Photos
    Thrifty Rent A Car
    Thrifty Rent A Car - Nasty full of dust

    Nasty full of dust

    Thrifty Rent A Car - Nasty full of dust and a hair hanging

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    Nasty full of dust and a hair hanging

    Avis

    Avis

    1.7(24 reviews)
    0.5 mi

    Unhelpful customer service, no way to reach local office. No matter what number you call it gets…read morererouted to the national office. They tell you that they might just be experiencing a high volume of calls and to just keep calling them. The national office also will not help you if you made your booking through a third-party. They claim that they can't even put notes on the reservation, but they also claim that they can't see a flight added or any information that was added when we made the reservation initially. They need to fix their issues with third-party companies and either make it to where they can actually see what people are putting in with those outside reservations or be able to still modify them internally, regardless of how they were made. They basically told us since our flight was delayed past closing "make other arrangements instead" and to just show up a see if someone waited for us and maybe realized we were delayed. For context this has happened before, I had booked with Avis, added my flight when initially booked, called customer service to let them know that it was going to be delayed, and they stated that they added the flight as well. It was apparently not added and I was told that missing my rental pick up was my fault because I did not add the flight number and I did not get a refund. Recommend trying other rental companies at this airport, we gave them a second chance and it's somehow worse the second time. Hope we can get a refund this time if we aren't able to get our car.

    I filled up the car COMPLETELY, topping it off several times, within 15 miles of the airport to…read moreAVOID high gas prices onsite at the airport. I was charged $9.999 for 1 gallon of gas, with tax $19.34. Do not rent from Avis. There is No way to return 100% full. AVIS is crooked.

    Photos
    Avis - Two workers

    Two workers

    Avis - Avis Long lines

    Avis Long lines

    Avis

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    Dollar Rent a Car - carrental - Updated May 2026

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