We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

Located on airport property. It's only a short walk once you're past the security exit! A handful…read moreof cars to choose from at 9:30pm. I went with a Rogue. It was clean with no weird smells, which is a huge bonus! I will say, I've rented cars at other locations over the last month. All were in cold places experiencing the arctic feeze & they threw a flyer in the car saying it wasn't clean because of the cold. Not Indianapolis airport! It was spotless. Thank you!! Shout out to Lawrence for being so happy and helpful early in the morning when I returned my car!

Got to IND and was able to walk to the rental car garage and National, which is a huge plus! The…read moreNational Garage had plenty of cars to choose from in the Executive area. Checking out was quick and easy too. Overall, it's the reason I'm Executive Elite with National, because I enjoy when things go this smoothly!

Car pick-up and drop off were a breeze. ALL staff were exceptionally friendly and helpful…read more We did a car seat rental and had loads of issues and questions and staff were patient and friendly. Upon drop off - the guy helped unload our bags and was so friendly and nice, we were in and out in less than 5 minutes and on our way. Highly recommend. Exceptionally impressed.

All staff members I spoke with were pleasant and helpful. However, the car I received was crap…read more First of all, after having my reservation before my trip began in NC, I was given the choice of a mini van or wait for my medium size SUV. I waited. The car was absolutely filthy inside. It had been vacuumed but that was pretty much it. The door cards on both front doors were disgustingly dirty and ALL windows, inside and out, were so bad I had to wash them to be able to see to drive! In addition, the car had previously been smoked in (probably several times) but some sort of spray had been used right before the car was brought to me. The door was so strong it made me nauseous. I had to keep windows open and purchased a Renuzit Air Freshener to place inside the vehicle. I called Customer Service to report the car had been smoked in and that as a non-smoker I wanted a note made in my rental contract that I WAS NOT the smoker! I understood from the gentleman I spoke with I would be given a break on the rental cost BUT THAT DIDN'T HAPPEN! All around, I will not trust renting through this Enterprise location ever again!!

I completed the checkin process prior to pickup so that I would not have to go to the counter as…read morelined out. Only to have to still wait in line over 30 mins because my reservation still needed "completed". While I was waiting in line 2 of the desk people in the Gold area were having quite the conversation about cocaine while my 6yo son and wife sat waiting for me. After returning the vehicle a few hours prior to the original drop off time, I still received text messages threatening financial retaliation because "i had not returned the vehicle" 9 days after it was returned. I had to initiate with Hertz to complete the return.

We had to rent a car for 2 weeks and when we dropped it off at the end, we left something in the…read morevehicle. We tried contacting the location but could only get through to 1800 numbers for Hertz. We went to the location and no one there would help us. However, when Steve Morris, a manager came in later that day, he found our item and took the initiative and care to call us. He arranged a time to pick it up the very next day. We so appreciate his efforts and kindness.

Tareh at the main desk was very helpful and extremely polite. She's definitely carrying the…read morebusiness on her shoulders

We flew in today after a 1 hour and 45 min flight and arranged through Costco to get a Budget…read morerental. We arrived in the car rental area and found one employee and over 50 people waiting in line. We waited for a bit and the cancelled Budget and got another rental from Alamo instantly. We asked Alamo about the long line and they said it's alway terrible. We have never flown into Indianapolis before but fly frequently and this was the worst experience we have ever experienced. How is it the other rental car companies have amazing experience and Budget at Indianapolis is the worst ever. We will never use Budget and Indianapolis should do something to make this company treat customers appropriately or remove them from the airport. A terrible experience with Budget at Indianapolis airport at 640pm on a Friday.

Mistakes happen--I understand that. But what I experienced was completely unacceptable…read more I had my breathing machine locked in my rental car--something I rely on to breathe and function--and there was absolutely no one available to help me access it. I was essentially left without a medically necessary device because your company had no system in place for emergencies. It is beyond unreasonable to expect someone to wait until 8:00 in the morning to access something they need to survive. This isn't about convenience--this is about basic human safety. I cannot understand why security does not have access to a key or any way to open the lockbox in a situation like this. That is a serious failure on your part. When a company deals with customers traveling at all hours, there should always be an emergency solution in place. While I will acknowledge that the staff I interacted with when I picked up my rental were friendly, that does not make up for the fact that I was left without access to something I need to breathe. Because of this, I would not recommend this company to anyone. It is alarming that every other rental company in the terminal had someone available to assist, yet your company did not. No customer should ever be put in a position where their health is at risk due to a lack of basic support. Now before anyone says well you left it. Yes I did and like my first paragraph says people make mistakes.

This is the Government rated for Government DoD agencies should choose in Indianapolis…read more Staff at the agencies were really helpful, nice and providing help on navigation inside the town as well.

The Avis rental pick up area in IND airport is adjacent to the main building. It's about 5 minutes…read morewalk from the gate to the Avis counter. I had reserved my car few months earlier. Just before arriving at the airport, got my confirmation that the car was ready for pick up. After landing, I skipped the Avis counter in the airport and walked straight to the car. The counter looked slick though. There were few customers and an associate helping them out. In the pick up area, all the spots were marked properly. I found my car in the designated spot. It was a new VW Atlas with 10K mileage. The car had fully cleaned exterior and interior. But it showed the oil change due warning. We had the car for 4 days. We drove around a lot, taking it all the way to Louisville, KY and back to Indianapolis. We had no issues with the car. All the functionality worked fine in the car. Upon bringing the car back for return, an associate processed the drop off as soon as I parked. That was the fastest return processing I ever had. Overall it was another excellent rental experience with Avis.

It would be really nice if this location had a phone number that customers could actually talk to…read morean Individual from Indy. I called their number 8 times trying to find a real person. The customer service people that you are transferred to do not tell you the truth. They just make up things to get you off the phone. I left my air tag on the rental car keys. I was trying to contact the rental location to see if they would take the air tag off so I could pick it up. The location on the tag showed the airport. Then the air tag moved to Carmel last night. This morning it was back at the airport. I made arrangements to go to the airport to see if I could retrieve it. An hour later when I was on the way to pick up the tag the location moved. So we followed the directions to find where it was. We arrived at the location and the rental car was not there but the air tag still showed it was at the location which was an apartment complex. If Avis would have been available to talk to I would not be out $40 for the air tag. I took a snapshot of the locations so maybe they can figure out who has the tag if they are employed and Avis. Will not be using this company again. I feel like I should be reimbursed for the tag because I contacted them within an hour of the car return and it was still at the airport. If they had answered the phone I would've have had this problem.

Received a fair price for a 2 day rental at IND. Easy and speedy check in. Car was clean but it…read moreseemed as though a previous renter may have vaped in the vehicle.

We arrived in Indianapolis after midnight due to flight delays. Went to the counter and no one was…read morethere. A sign said go to the Hertz Gold area in the garage. Again, no one was there. I had prepaid for the car and no one was there to let me take the vehicle. Ended up renting from Payless for $100 more. Rental agency won't refund what I pre paid. I can't understand why a car rental agency at a major airport isn't open past midnight, especially when I prepaid for the car.

4++ Signs in the terminal were easy to follow to get to the rental desk. I like that they combined…read morethe help desk with the other rental companies so the line moved evenly and quickly. Crazy that there are a lot of really low scores. Maybe I was just really lucky. The person was very helpful and friendly at the desk. I pre-purchased when booking, but the person went through the usual song and dance (offering insurance, how I want to return the gas tank, etc.). Standard stuff really. They didn't have the level of car I booked so they upgraded me. Once the paperwork was done they instructed me to head out to the stall and get in the car. Just a really streamlined and easy experience. The vehicle was nice and I was excited to get on the road. The exiting process was standard and easy as well. This airport had easy to follow signs on the return. I cleaned up what I could and got my stuff and left the car along with the keys in the return area. Smooth sailing!

the guys at the front counter are straight scammers. they tried to charge me $631 dollars in…read moreinsurance for a week, they told me to bring the car back on empty and they'd fill it up. The only reason i give this 3 star is because management fixed the problem quick and easy. i only paid like $230 for collision and deposit. if i were you i WOULD NOT go to front counter, go straight to the managers at the HERTZ office outside. The cars are nice and well kept however.