I made a reservation on April 6 for 5pm but they close at 5pm so I couldn't make on time. I tried…read moreto get my 285 dollars back and they said I couldn't receive a refund because I didn't cancel the reservation. Zero stars the company sucks I'll stick to enterprise

I usually do not write bad reviews because I understand that there is always someone hire up…read more However when the hire ups do not know what's going on that is where the problem is. This location system went down of course after a payment was made and I had to pay twice . I was told it would be refunded however it has not , but the 2nd reservation amount was within hours . Of course you try and call customer service and they have no idea what I am talking about they refer me to the local branch. And now the local branch is acting like they don't know , and I'm out almost $400. This is not right and would appreciate if SOMEONE can reach back out to me about THEIR error. Something simple as 2 phone calls and no one can seem to do it !

I will always recommend this place no matter I lost my dad, and they made everything be so easy…read moreand comfortable and affordable most of all for me. It was a big deal that I went to Tennessee and I did not have much money. They totally hooked me up. I've rented from them now going on four years and I can tell you right now. The one by the airport on 231 is the best customer service you can get!!!! They are Rockin it

the store on South East, has bad customer service and is not professional. try a new location not…read morehelpful

Clean new cars without a bunch of red tape. My dealer provided me with a replacement when they…read morerealized they would have my vehicle for longer than planned. I was surprised when less than 5 minutes later the car was delivered by a friendly guy from Sixt Rent A Car. The paperwork included a sign here and the keys. Drop-off was just as easy; I just told them where I parked the car. I didn't pay anything for the use of the car that day, but I did check the rates since the experience was so pleasant. For the Indy area, the rates were comparable, if not a little lower, than the competition. I used the rental location on the North Side of Indianapolis, which seems to be their thing with other locations at the airport and Fishers as well. The bottom line here is that I will use Sixt again. .

Reserved a car here and it wasn't available, they said they had no cars but they would do their…read morebest. They came back with a car that was twice as much money . I took my license and credit card and decided to go to a different counter. The woman behind the counter actually yelled that "I should go F myself". I approached the desk to ask her why the potty mouth, she said she could talk to me that way because I was no longer a customer of hers and she finds me rude. I found the people at Enterprise to be terrific. Shop there.

We frequently rent from the Pendelton Pike location and the staff are very consistent with offering…read moregood customer service. When we picked up our vehicle there were a couple of concerns that were pointed out. Although there were no other vehicles available at the time, we were given a special discount. It's the service and special accommodation on this rental that sets Enterprise apart that will keep us coming back.

Outstanding customer service...special shout out to Branch Manager Jay Justak at E.88th Place…read morelocation. He took a bad situation and a frustrated customer into a winning situation and a very satisfied customer. Thanks, Jay, for your concern and effort.

I live in Broad Ripple and feel fortunate to have this Enterprise in my neighborhood. My car due…read moreto various reason has needed repair and needed a rental. I cannot say enough about the excellent level of Customer Service I have received from their Superstar employee Dillon. Not knowing how long my repairs would take, he made it extremely easy to modify my reservations! He always ensured I had the best rental for my needs! Both personally and professionally he is what makes this location stand out!

horrible customer service. hasn't answered phone in two days. i'm stuck out of state and need…read moreapproval to have tire fixed. wont answer or approve request. answer your phone!!!!!

These guys were great to work with! The van was excellent to…read morepickup and drop off a breeze and excellent value. Thank you!

Tried contacting by calling, no answer just a recording that tells you messages will not be…read morelistened to and then tells you to email, which I did. No response. I hope all is well.

I booked a car rental through booking.com for my trip in Grand Junction. Never was I told that…read morethere was a $200.00 security deposit, si that put my $200 short on my trip budget, then I go to return the vehicle at 940am. And the front desk wasn't there, but there was a drop box. So I put my keys in there. I get home and the payment cleared and they only returned $146.00 if my SD. So I call them. And they tell me I returned my vehicle late, at 2:19 pm. Funny, I was in Phx, AZ at 2:19 pm. They have not made it easy to get my money back. Only dealing though email, telling me they can't find my reservation or my pdf file is my proof is to large of a file. NEVER a USING THEM AGAIN. ILL USE TURO FROM HERE ON OUT.

What is a Budget reservation worth? ZERO. Even with a rental car confirmation on 4th of July…read moreweekend, my family and I showed up and were informed that they had gone through their cars by noon. No email, not even an "eff you" just a "that is above my pay grade, sir". thanks for nothing. At least Almo/National had cars. Terrible customer service would be a good rating. I will NEVER rent from Budget again.

Renting a car can be daunting, but I truly had the easiest and best experience ever. I hate that I…read morecan't remember the gentleman's name who helped me, but he was awesome. Usually, it takes forever to check in, get your car, and go, but I was in and out in 20 minutes. After getting into my car, I couldn't figure out how to connect my music to the bluetooth, so I walked back in and found the same gentleman who had helped me before. He patiently walked me through it with ease. I think I'll try to rent from this location moving forward!

Don't call customer service, call the local service. Every interaction I have had with the local…read moreteam has been wonderful. I've rented 5 cars in the last couple months after an accident and they accommodated changes quickly. The cars have been clean, pretty new, and smooth rides. National service in put my rental period in wrong twice so it looked like I kept the car too long, but the local team fixed and fixed it immediately. They even picked me up from house once since they had a full staff. The variety of cars has been nice. From a jeep wrangler to a Hyundai sedan all the way to a Pacifica for the whole family/team, each car was awesome.

I'd give them 0 stars or a negative rating if I could. Rented a car at the Indianapolis Airport…read more The rental was fine until I scraped a curb and damaged a tire which went flat overnight. With no spare tire or tire-changing equipment in the trunk, I had to request a tow to a nearby small town. Budget representatives decided the only way to have the tire changed was to have it towed 207 miles to Detroit! This despite there being several good-sized cities nearby. The tow company in the small town agreed that towing it that far was ridiculous and they were able to find a tire locally, changed the tire right there, and I was on my way. When I returned from my trip, I received a bill for $748.40 for towing services and other related fees. I have been trying to resolve it with my insurance and AAA ever since. Today I spent 2 - 3 hours on the phone being stonewalled by one Budget agent after another, until I finally found one who would send me the itemized bill which showed the breakdown of costs including the non-existent 207-mile tow. This was the first I'd heard that I was being charged for something which never happened. I am still in the midst of trying to resolve this situation, but Budget has been a nightmare to deal with. I've never had trouble with them at other rental locations, but then again I've never had an accident with a rental car, no matter how minor. Not sure if it's the Indianapolis airport location or their nation-wide "lack-of-customer service" department. Beware of these shysters!

AVOID BUDGET AT ALL COSTS!! This company is downright terrible in every possible way. Rented a…read moretruck for a move. The trucked ended up having a broken ramp. Budget didn't send someone out to fix it until almost midnight and then CHARGED ME for the day too. They are rife with junk fees and don't disclose anything in advance. DO NOT USE BUDGET. If I could leave a negative review I would.

Rented a car from Enteprise for one month while visiting my family. This location was more…read moreaffordable than the airport and other locations - the hours also worked for me. While I had to wait about 30 minutes for my car (I picked it up when a lot of people were dropping theirs off, so the cars had to be cleaned), the staff was extremely friend, the waiting area was clean, and they offered my mom and I bottled water. When I dropped my car off, the process was easy, too. Overall, a great experience and I will rent here again when I visit Indianapolis again.

Dear Enterprise Customer Service,…read more I am writing to express my extreme disappointment and dissatisfaction with the customer service I experienced on Friday, May 15, 2026. I scheduled an XL rental vehicle for pickup at 9:00 AM. At 7:00 AM that morning, I received a text message stating that the vehicle I had reserved was unavailable because the branch had not received a shipment the night before. I was told that a vehicle would hopefully be available later that afternoon. I immediately informed the representative that we were on a very tight schedule and needed the vehicle as soon as possible. I was assured that someone would contact me with an update as soon as possible. After waiting more than an hour without hearing anything, I called the branch myself. I remained on hold for over 15 minutes before Jay answered. I explained our situation and reiterated that we needed to get on the road as soon as possible. I was then placed on hold for an additional 25 minutes. When another employee eventually came to the phone, he was unsure whether Jay had begun working on our issue. We later learned that Jay had not taken any action. The second employee then offered to call nearby branches to check for available vehicles. We had assumed this process would have begun as soon as we first contacted the branch. After checking with other locations, we were informed that no XL vehicles were available and that our only option was a 12-passenger van. Because we were already significantly delayed and had been forced to cancel one of our planned events, we accepted the vehicle. Before arriving, I specifically asked whether the van was cleaned, fueled, and ready to go. I was assured that it had been fully cleaned and had a full tank of gas. Unfortunately, when we arrived at the branch, the van was not ready. It had only a half tank of gas, had not been cleaned, displayed a tire pressure warning light, and came with a key fob that did not function properly. One of the employees even stated that the tire pressure warning light had been on for at least two weeks, as he had noticed it when he used the vehicle previously. In addition, we informed the staff that we would be traveling to Chicago and would need a functioning toll pass. However, while driving through Chicago, we discovered that the toll pass did not work, forcing us to pay tolls out of pocket. Because the replacement vehicle was an oversized 12-passenger van, we were unable to access most parking garages in the city. As a result, we had to leave the van parked and rely on Uber transportation throughout our trip, which completely defeated the purpose of renting a vehicle in the first place. Overall, this experience caused significant inconvenience, delays, additional expenses, and considerable frustration. What should have been a simple rental turned into a stressful ordeal that disrupted our travel plans and diminished our confidence in your company. This experience has left a very negative impression, and I no longer feel that I can trust Enterprise for my future rental needs. I would appreciate a response regarding how Enterprise intends to address these issues and what compensation will be offered for the inconvenience and additional costs we incurred.