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    Stark Leasing Co

    5.0 (1 review)

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    10 years ago

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    Budget Car & Truck Rental - Moving Tip #65

    Budget Car & Truck Rental

    1.3(18 reviews)
    3.1 miSoBro

    I'd give them 0 stars or a negative rating if I could. Rented a car at the Indianapolis Airport…read more The rental was fine until I scraped a curb and damaged a tire which went flat overnight. With no spare tire or tire-changing equipment in the trunk, I had to request a tow to a nearby small town. Budget representatives decided the only way to have the tire changed was to have it towed 207 miles to Detroit! This despite there being several good-sized cities nearby. The tow company in the small town agreed that towing it that far was ridiculous and they were able to find a tire locally, changed the tire right there, and I was on my way. When I returned from my trip, I received a bill for $748.40 for towing services and other related fees. I have been trying to resolve it with my insurance and AAA ever since. Today I spent 2 - 3 hours on the phone being stonewalled by one Budget agent after another, until I finally found one who would send me the itemized bill which showed the breakdown of costs including the non-existent 207-mile tow. This was the first I'd heard that I was being charged for something which never happened. I am still in the midst of trying to resolve this situation, but Budget has been a nightmare to deal with. I've never had trouble with them at other rental locations, but then again I've never had an accident with a rental car, no matter how minor. Not sure if it's the Indianapolis airport location or their nation-wide "lack-of-customer service" department. Beware of these shysters!

    AVOID BUDGET AT ALL COSTS!! This company is downright terrible in every possible way. Rented a…read moretruck for a move. The trucked ended up having a broken ramp. Budget didn't send someone out to fix it until almost midnight and then CHARGED ME for the day too. They are rife with junk fees and don't disclose anything in advance. DO NOT USE BUDGET. If I could leave a negative review I would.

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    Budget Car & Truck Rental - Open Saturday until 1pm & Sunday at 12 noon

    Open Saturday until 1pm & Sunday at 12 noon

    Budget Car & Truck Rental
    Budget Car & Truck Rental

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(29 reviews)
    5.9 mi

    Rented a car from Enteprise for one month while visiting my family. This location was more…read moreaffordable than the airport and other locations - the hours also worked for me. While I had to wait about 30 minutes for my car (I picked it up when a lot of people were dropping theirs off, so the cars had to be cleaned), the staff was extremely friend, the waiting area was clean, and they offered my mom and I bottled water. When I dropped my car off, the process was easy, too. Overall, a great experience and I will rent here again when I visit Indianapolis again.

    Dear Enterprise Customer Service,…read more I am writing to express my extreme disappointment and dissatisfaction with the customer service I experienced on Friday, May 15, 2026. I scheduled an XL rental vehicle for pickup at 9:00 AM. At 7:00 AM that morning, I received a text message stating that the vehicle I had reserved was unavailable because the branch had not received a shipment the night before. I was told that a vehicle would hopefully be available later that afternoon. I immediately informed the representative that we were on a very tight schedule and needed the vehicle as soon as possible. I was assured that someone would contact me with an update as soon as possible. After waiting more than an hour without hearing anything, I called the branch myself. I remained on hold for over 15 minutes before Jay answered. I explained our situation and reiterated that we needed to get on the road as soon as possible. I was then placed on hold for an additional 25 minutes. When another employee eventually came to the phone, he was unsure whether Jay had begun working on our issue. We later learned that Jay had not taken any action. The second employee then offered to call nearby branches to check for available vehicles. We had assumed this process would have begun as soon as we first contacted the branch. After checking with other locations, we were informed that no XL vehicles were available and that our only option was a 12-passenger van. Because we were already significantly delayed and had been forced to cancel one of our planned events, we accepted the vehicle. Before arriving, I specifically asked whether the van was cleaned, fueled, and ready to go. I was assured that it had been fully cleaned and had a full tank of gas. Unfortunately, when we arrived at the branch, the van was not ready. It had only a half tank of gas, had not been cleaned, displayed a tire pressure warning light, and came with a key fob that did not function properly. One of the employees even stated that the tire pressure warning light had been on for at least two weeks, as he had noticed it when he used the vehicle previously. In addition, we informed the staff that we would be traveling to Chicago and would need a functioning toll pass. However, while driving through Chicago, we discovered that the toll pass did not work, forcing us to pay tolls out of pocket. Because the replacement vehicle was an oversized 12-passenger van, we were unable to access most parking garages in the city. As a result, we had to leave the van parked and rely on Uber transportation throughout our trip, which completely defeated the purpose of renting a vehicle in the first place. Overall, this experience caused significant inconvenience, delays, additional expenses, and considerable frustration. What should have been a simple rental turned into a stressful ordeal that disrupted our travel plans and diminished our confidence in your company. This experience has left a very negative impression, and I no longer feel that I can trust Enterprise for my future rental needs. I would appreciate a response regarding how Enterprise intends to address these issues and what compensation will be offered for the inconvenience and additional costs we incurred.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Stark Leasing Co - carrental - Updated May 2026

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