We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

The absolute worst! I had rented and paid for a rental from Payless, which is owned by Avis and…read morebudget and when I arrived at the airport, I was told by the lady at the counter that they ran out of cars! It was almost 1 AM so I had no choice but to Uber to my hotel and then Uber to my meetings the next morning! I spent more on Ubers that morning than the rental had cost! After Uber back to the airport, they finally had a car for me and when I turned it in the Avis counter clerk told me that I could get some compensation and gave me his manager's card! I wrote Miss Espinosa an email and included screenshots of my bank account and Uber charges. She wrote back to ask me for my contract number I sent it to her and she GHOSTED ME! Never again!

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

Clean new cars without a bunch of red tape. My dealer provided me with a replacement when they…read morerealized they would have my vehicle for longer than planned. I was surprised when less than 5 minutes later the car was delivered by a friendly guy from Sixt Rent A Car. The paperwork included a sign here and the keys. Drop-off was just as easy; I just told them where I parked the car. I didn't pay anything for the use of the car that day, but I did check the rates since the experience was so pleasant. For the Indy area, the rates were comparable, if not a little lower, than the competition. I used the rental location on the North Side of Indianapolis, which seems to be their thing with other locations at the airport and Fishers as well. The bottom line here is that I will use Sixt again. .

Talk about Price Gouging!! Cars were sold out at the Indy airport with Hertz, Avis, etc. Sixt had…read morethem, BUT wanted $1,200.00 for 2.5 days. Shame on you!!

Tareh at the main desk was very helpful and extremely polite. She's definitely carrying the…read morebusiness on her shoulders

I will never rent from Budget again. I pre-paid for a car at the Indianapolis airport. They ran…read moreout of cars and closed the counter early, before I got there. I had to Uber to my hotel and return to the airport the next morning to get my car. I lost a half day of my rental time and a half day of my vacation. They never reimbursed me for the lost time. Horrible company

After a disastrous experience with another rental company because the name on my card didn't match…read moremy license exactly, I went next-door to Hertz who was more than willing to help. The desk clerk. Geremy was extremely helpful and called his manager Lisa Evans. Together we figured out a workaround so I could get a car and meet my family two hours away as planned. Customer service was outstanding. I am so grateful to them. Hertz now has a customer for life.

I completed the checkin process prior to pickup so that I would not have to go to the counter as…read morelined out. Only to have to still wait in line over 30 mins because my reservation still needed "completed". While I was waiting in line 2 of the desk people in the Gold area were having quite the conversation about cocaine while my 6yo son and wife sat waiting for me. After returning the vehicle a few hours prior to the original drop off time, I still received text messages threatening financial retaliation because "i had not returned the vehicle" 9 days after it was returned. I had to initiate with Hertz to complete the return.

Received a fair price for a 2 day rental at IND. Easy and speedy check in. Car was clean but it…read moreseemed as though a previous renter may have vaped in the vehicle.

We arrived in Indianapolis after midnight due to flight delays. Went to the counter and no one was…read morethere. A sign said go to the Hertz Gold area in the garage. Again, no one was there. I had prepaid for the car and no one was there to let me take the vehicle. Ended up renting from Payless for $100 more. Rental agency won't refund what I pre paid. I can't understand why a car rental agency at a major airport isn't open past midnight, especially when I prepaid for the car.

I rented a car through Priceline from Payless car rental in Indianapolis for August 25th through…read moreAugust 29th, 2018. By the time my flight got in and I got my luggage I was a quite late for my reservation. When I called, they said the drivers had gone home already but they would get someone to me as soon as they could. In about 15 minutes Shawn arrived with an almost new shuttle van (I read reviews saying the shuttle vans were old). He immediately jumped out and put my luggage and rollator walker in the van. A short and pleasant 10 minutes later I was at the Payless office. The gentleman behind the counter was very helpful. He told me what they were going to give me and I expressed concern that my large walker (not the little gray ones that fold flat) might not fit in the trunk. So he brought out a Subaru Legacy and while I was doing paoerwork, Shawn loaded everything into the car for me. The counter man went over the rental agreement with me. I said I had purchased insurance through Priceline, and he showed me where to initial and sign, declining coverages. The price I had been quoted was the price I paid. I noted any damage on the slip and off I went. NO ISSUES. When trying to figure out what time I would have to drop the car back, I read dozens of bad reviews. I was extremely worried. But when I got to Payless, Anna came out to the car and asked if I was taking the shuttle. When I said yes, she had Shawn take my things out of the car and put them in the van. I had filled the gas tank right across the street and that was all she checked. She was quite nice. I never even had to go into the office. Then Shawn brought me back to the airport and put my things at the curbside check-in for me. He was even gong to wait until he could find me a wheelchair attendant but I told him that could take a long time and I was fine. He made sure I was all set before he left. I'm 65 and have frequently rented cars from different companies, but never have I had as good an experience as a I did at Payless. I'll definitely book another Payless car rental when I return to Indianapolis. Way to go, Anna and Shawn!!

Poorly staffed counter at the airport. One worker manning 3 agencies counter. We waited in line…read morefor a very long time. We had reserved an economey car and got a Jeep Compass that sucked gas. I will never rent from them again.

0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car…read moreearly. Don't waste your time.

If a zero star rating was possible that's what this place gets from me in customer service. I…read morecaution anyone not read the fine print- they will try to slam you with a 450 dollar charge for any pet hair, so please make sure you do a sweep before returning if you decide to give this place your business. Although the posted sign says that the fee is for a "smoke smell"- and we don't smoke! So not sure why that charge would ever apply to us but we did have to pick up our dog after vacation so she shed a bit in the front seat. I should have done a quick sweep before returning but my god! $450?! I am sorry- that fee is criminal for some fur- I know the establishment has a detailer in the back, and the man at the desk was incredibly rude and short with me when I was discussing the charge. I get returning the rental in a decent condition. It is not like we blew it up, or caused damage to vehicles whatsoever but that amount is completely absurd for something that will be discarded with the normal clean up process. More so, I am irritated that the guy at the desk was just rude and not understanding or lenient with a little hair... You get what you pay for and they will try to charge you more, so watch out!