It started out well, the day was sunny, a walk through the park, and then it began. It went…read moredownhill quickly, literally, we saw a sign for something called Carmel bike share Zagster. It looked simple enough, it looked like a bike rental service. We decided to give it a try, it seemed like it could be fun renting some bikes and exploring a new area. The directions on the sign seemed to be easy enough to follow, the technology behind the easy to follow directions however was flawed and did not work as easy as intended. The process to rent and bike and the time it took was not user friendly. Each user who wants to rent a bike needs to download the app, turn off wifi and turn on bluetooth. Then you select the bike you would like to use and after a few seconds or minutes or in our case never the bike becomes unlocked and voila, free bike. Not really but it is a bike to use to explore the nearby area that has multiple bike paths through a wooded but well traveled path and a downtown area that is friendly to bikes. With each of our users selecting a bike to unlock on the app, two bikes did not unlock, a call to customer service and after being on hold for only a matter of minutes we were finally off to explore the area. I was already a little frustrated because our time was wasted with how the bikes did not unlock as the app would show that it was. However as we pedaled into the tree lined bike path that had big mature trees to my left and right with a large canopy over us I quickly forgot how much of a pain it was to get started with my bike rental experience with Zagster. The bikes were very heavy and took a little effort to use, and I say that as an avid mountain bike rider myself. These bikes are heavy and not easy to maneuver. The bike path does pass right through the downtown area not before you do have various other which ways you could follow as well. We kept on and as we neared what looked like a good place and be it that it was time to stop for a few minutes there was what I thought was a restaurant with outdoor seating and a fire pit. We parked our bikes but not before one of the riders encountered a sudden problem with the brake locking up on the wheel causing the bike to violently and suddenly veer to the side, right down the embankment and crash throwing the rider from the bike! The rider was hurt with cuts and scratches and was bleeding. We took a few minutes to clean up as best we could with the no first aid kit that we had. With the injured rider hesitant to get back on the same bike I offered to ride that bike back as we attempted to make our way back to where we started. The brake was locked on the wheel and not having any tools I had no choice but to do whatever I had to do to get the brake unstuck from the wheel, which I had no success in doing. I rode the bike back and just to give you an idea of how that went, the next time your on a bike ride, hold the brake in and pedal at the same time, yeah not fun. I stopped a few times to try to fix the locked brake but I was unsuccessful in my attempts. At one point I even just walked the bike back instead of pedaling with the brake on, which I felt embarrassed and silly doing. We made it back, finally, and now it was time to lock up the bikes, which was as difficult as it was to unlock them. I took pictures of the bikes with the numbers so if any bike was reported as not having been returned I could show otherwise. We finally secured the bikes with too much an effort and left. Left we did and won't be returning.

It is the worst share service in the world. This service uses your credit information and charges…read moreyou without your consent. Their bikes have GPS and record where you go. That is, they follow your private activity by their bikes. I never recommend Zagster.

I was living life on the edge with one brake for a while and a few days ago my handlebars had…read moregotten loose on my ride home as well. What a crazy ride back home lol Called this place at about noon when they opened and a man answered and gave me a quote on what I thought were the repairs needed. I got there promptly after our phone call and I saw they were already busy taking care of customers. They were quick and it was my turn for a bike repair. He took a look and pulled my bike on up. Told me what I really needed and pricing. Got me in an out for half of the original quote which wasn't much in the first place. He also checked other parts of my bike and tire pressure. They were here to help and running a great business. I will be back. They made my day and I'm back on the trails again!

Quick fix on my front tire, got it done in less than 5 minutes, no upselling, very kind staff!read more

Not knowing what to expect, we have been looking for an electric bike for our son who has a leg…read morecondition. He's 10 and very active, however, he's been complaining of horrible aches after riding a regular bicycle. Excited that Pedego was local and right in Midtown... it made me excited for what we could do for him. Greeted by Austin, he eased our concerns and gave us all the confidence of safety and options. We went ahead and purchased the bike on the spot. It was not only on sale but ready to go once they inspected the bike over, charged the battery and called us for pickup. Helped pick out accessories, bags, phone holder, mirror and compacts easily! We are very happy with the store front and they will help service it any time we need it! Thank you so much!

Yes, Yes, Yes! Brought my son's bike in and it needed some TLC…read more Pedego service is like owning a Lexus, customer service and friendly help. I can't say enough on this post on how happy I am! Highly Recommend

This small business has been great for us, we have had our road bikes tune/cleaned and cross bar…read morebreak handle installation here before and the staff has been very helpful with our basic bike needs ever since (tubes and tire replacements, saddle replacement). Their location is also so convenient near the Monon trail. This has been our go to place for basic bike needs that we can address quickly. As for product options, online still has more choices if you're into DIY or more into serious biking as this store only carry certain brands/products.

I've had an amazing experience working with Bike Line. It's great to have a trustworthy , local…read morebike shop.

So much fun! We had 8 of us and we went for four hours, everything went great and the bikes were…read morefabulous! (We used Electric Bikes) the controls were easy and the battery was long lasting! The bikes weren't fully electric but I didn't break a sweat the entire time and it was four hours! There was a nice path that was easy to follow and was very beautiful! Overall 10/10 experience, I absolutely adored it!

Always a great experience with Wheel Fun!…read more Located just off the canal between the amphitheater and the state museum. They have several bike options but I've always gotten the double or single surrey bike. You can fit 4 adults or a couple of adults and many kids. The staff is so helpful and explains how to operate the surrey. There's a helpful map that also has their phone number in case you fall into the canal or something. Only kidding! You won't... It's such a fun way to bop around the canal and take in the sites! Double surrey is $39/hour.

I have been patronizing Bicycle Hospital for close to 30 years and have always received…read moreknowledgeable and quality care from the staff: Charles and Jennifer. I love to support neighborhood businesses and will encourage everyone to as well.

So bent my wheel on a trail and looked up a few places to take to get fixed. The places most bike…read moreowners know aren't cheap and I feel like you are paying for a big name instead of just for the work. Ive passed Bicycle Hospital many many times and they have been in business for years. I had a second wheel so I switched out and dropped my wheel off on a Wed with a gentleman with a beard. He was friendly and said no problem to fix. It was ready to pick up Friday but I didn't go till Saturday. Walked in and the female employee knew I was there for my wheel. Cost me 20$ to fix something I couldn't and would have cost me triple any other place. They must be doing something right to be in business so long. My bike will need a tune up this fall and I plan on taking it here.

I have now bought two bikes from BGI! One being a Trek Domane road bike nearly a year ago and then…read morea Trek FX 2 today for commuting to and from work and around town. I have been in occasionally to get other supplies as their variety and selection is superb! Their inventory includes all sorts of bikes that you could need, including Electric, Road, Mountain, and Hybrid/City bikes. They have also increased their inventory with the acquisition of Gray Goat, allowing them to carry Specialized bikes. The sales staff are always helpful and will go out of their way to get you what you need (even ordering a bike in the size that would fit you best). Prices are high, but I think they're around what you'd find at other bike shops. Unfortunately, cycling is an expensive hobby/activity. If you do purchase a bike, they do install accessories (for free in my experience), so you could add a pannier rack, bottle cage, light mounts, and more to your bike before even taking it home! To give you inspiration for some rides, there is also a map in the back of the store showing the local Indy trails and recommended routes to explore. In addition to bike supplies, gear, and clothing, they also sell fitness equipment like treadmills, bike trainers, etc. at this location, but I haven't really explored that section of the store. The only thing I would note is that I would not recommend getting here via bike, as 82nd Street is a very busy thoroughfare and the surrounding area is very car-centric, unfortunately. But otherwise, it is a great store with pretty much everything you could need to get riding!

The service department as BGI North has always been 5 star-rated for me and my family. They have…read moreseveral all-star customer service people that understand technical issues. I highly recommend!

Quality service, fair price. Great people who are kind and helpful. Highly recommend.read more

Always professional and knowledgeable and don't oversell you product you don't need. Great local…read morebike shop!

One of the Best Experiences I've Ever Had!…read more We recently participated in a team scavenger hunt with Pedego Electric Bikes Indy and it was an absolute blast! As someone who hadn't ridden a bike in over 20 years, I was a little nervous -- but the electric bikes were incredibly easy to maneuver and so much fun to ride! Scot and Cathy, the wonderful owners, made the entire experience smooth, welcoming, and memorable. Their kindness and passion for what they do really shines through. I'm new to Indy, so solving the clues and discovering local landmarks added an extra layer of excitement. Chatting with Scot and Cathy to see if we guessed correctly made our victories even sweeter! And of course, I can't forget the real stars of the show -- Hamilton and Schuyler, the adorable "employees of the month," who greeted us with wagging tails and made us feel right at home. I may be a little biased (our team did win, after all), but this was hands down one of the most enjoyable experiences I've had. Whether you're a local or just passing through, I highly recommend checking them out. Pedego Indy is an absolute gem!

Super fun work outing!! This is a great activity for anyone looking to get outside and see the…read morecity! If you like competition they have scavenger hunts to do with friends and colleagues. They also provide everything you need! Scot, Cathy and their furry friends taught us everything we need to know and now I NEED to buy an E-Bike! Thanks to the Pedego Bike Team!!

Driver was late with lots of excuses. Luckily didn't miss my flight. Everyone knows around the…read moreworld, traffic is busy on Monday morning then why not to start early so that you can be on time. Don't even give you a water bottle. Nothing more than an Uber with bigger payment. Very disappointing.

Amazing service and super clean cars! They are always on time and so helpful and friendly. Will use…read morethem every time!