Outstanding service department. Fixed our problem and went well beyond what was necessary to make…read morethe repair.

Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

I have now bought two bikes from BGI! One being a Trek Domane road bike nearly a year ago and then…read morea Trek FX 2 today for commuting to and from work and around town. I have been in occasionally to get other supplies as their variety and selection is superb! Their inventory includes all sorts of bikes that you could need, including Electric, Road, Mountain, and Hybrid/City bikes. They have also increased their inventory with the acquisition of Gray Goat, allowing them to carry Specialized bikes. The sales staff are always helpful and will go out of their way to get you what you need (even ordering a bike in the size that would fit you best). Prices are high, but I think they're around what you'd find at other bike shops. Unfortunately, cycling is an expensive hobby/activity. If you do purchase a bike, they do install accessories (for free in my experience), so you could add a pannier rack, bottle cage, light mounts, and more to your bike before even taking it home! To give you inspiration for some rides, there is also a map in the back of the store showing the local Indy trails and recommended routes to explore. In addition to bike supplies, gear, and clothing, they also sell fitness equipment like treadmills, bike trainers, etc. at this location, but I haven't really explored that section of the store. The only thing I would note is that I would not recommend getting here via bike, as 82nd Street is a very busy thoroughfare and the surrounding area is very car-centric, unfortunately. But otherwise, it is a great store with pretty much everything you could need to get riding!

The employee we worked with was knowledgeable, patient, thorough, and kind. My son is new to…read morebiking and he took the time to help him find all the right gear, answer our questions, and get the best value for his limited budget. We will be customers for life.

This is the ebike shop one can depend on and trust. I've purchased three quality e-bikes from them…read moreover the years. I also have them serviced here. Both sales and service are great! You can't go wrong with either service and I highly recommend!

I took my bike in for what I thought would be a simple flat tire fix and found out I needed more…read morethan just a tube but that the tire itself was flawed.They fixed me up a!t a very reasonable charge. Great service and a very friendly environment. I Will recommend this shop to all my friends for their bike repairs

John one of the co-owners dropped off 2 great bicycles for us to ride near our hotel on the Monon…read moreBicycle Trail!! We didn't want to risk having our nice bicycles stolen since we were on a long road trip. We did not want to rent the local contract biycles but wanted the better bicycles that Quiptu provided. Quiptu was started when one of the founders was invited to mountain bike across Montana but could not find a good bicycle to rent. Quiptu provided us great bicycles for $50/day including a bicycle lock. John picked up our bicycles at the time that we said we would meet him at one of the Monon Bicycle Trail parking lots. John said we could be flexible with our time but asked us to give him a 20-30minute notice.. They also rent out camping equipment, paddleboards, kayaks. GREAT Company which is run like an Air B+B in which you can post your equipment to be rented. support@quiptu.com

Me and my family come at least once a year for a trip with WRCC. We almost always do individual…read morekayaks as they are easier to handle. The buses and kayaks have always been clean and in good shape. The path is clear and we understand where we are able to stop and where the route ends. At the end the employees (usually young boys in HS) are helpful in pulling you onto shore or helping you up out of the kayak.

We brought our summer camp here for a field trip with 50 campers, and unfortunately our experience…read morewas extremely disappointing. 1. Check-In Process The woman working the front desk (I believe her name was Cali) was kind and did her best to help us. This review is not about her. The check-in system, however, was incredibly inefficient. Every camper had to come to the desk individually, Cali had to look up their waiver, and they then had to have their name written down by hand. Checking in our group of 50 campers took approximately 35-40 minutes. As a camp, we take trips to many local attractions that require waivers, and we've never had a check-in process take more than about 10 minutes. This system felt unnecessarily slow and completely unprepared for groups. 2. Communication Before our visit, we clearly communicated that we needed to leave by 2:30 p.m. to return to camp for dismissal and that we were looking for roughly a 1.5-hour boat ride. After finally checking in, we were put on a shuttle bus for nearly 20 minutes. During the ride, I asked the driver how long the boat trip would be back to our starting point. She told us it was a three-hour trip. At that point, it was obvious there was no way we'd make it back in time. We had to turn around, ride the bus back, wait while boats were rearranged, and then be transported to another launch point. In total, we arrived around 1:10 p.m. but didn't get onto the water until approximately 3:30 p.m.--over two hours spent waiting with 50 campers in 90-degree heat. We ultimately had to notify parents that camp dismissal would be delayed by about an hour. 3. Customer Service This section is directed specifically at the owner, Andy. The employees we interacted with--the front desk staff, the people helping with the boats, and the bus driver--were all friendly and helpful. They were not the problem. After explaining what had happened, we respectfully requested a 50% refund on our $500+ reservation since a large portion of our day had been spent waiting because of issues that were outside of our control. Rather than showing any understanding or attempting to work with us, Andy was hostile and dismissive. Judging by other reviews mentioning similar interactions, this unfortunately does not appear to be an isolated incident. Overall The boating itself was fun, and the campers enjoyed the time they actually spent on the water. Unfortunately, everything surrounding that experience overshadowed it. Between the inefficient check-in process, the poor communication about scheduling, and the owner's response when we raised legitimate concerns, this ended up being the worst field trip we've had in over five years of running our camp. I would not recommend this location for large groups, and we will not be returning.

I always love getting the opportunity to go for a kayak with Frank's Livery!…read more The staff are friendly and informative. They make sure you are comfortable before heading out on the water! We rented kayaks and they loaded them up in the van and drove us to the drop off point. It was a lovely day to float on the river with friends. The staff were there at the end point to help us out and make sure we had all of our belongings. Looking forward to the next opportunity I have to get back here!

I've had a few adventures with Frank's Paddlesports Livery now and it's one of my favorite things…read moreto be able to kayak around Indy! Their base is located near the 30th street bridge, and offer transport to a couple launch locations around Rocky Ripple. This is a great group outing since the transportation is in passenger vans for 9-10(?) people. They offer single and tandem kayaks, along with standup paddle boards and canoes. I have only rented the single occupant vessels and I typically pay around $50 or so after taxes and such for 5 mile trips. I consider this pretty good value since they take care of all the logistics for you, then you and crew just show up. They have reduced rates if you have your own vessel, since they provide transport for that. I've been here on group outings organized by Frank's, but also We Walk Indy, Women Who Explore, and Pink Paddle Club have organized outings here. All the staff I've encountered over the years are super friendly. My most recent outing was their first public outing on Fall Creek. The conditions were quite nice and the guides on the trip were helpful in navigating the small rapids. You can be sure to find me here every now and again when the weather is right!

Brand new kayak company. We did the white river trip from Oliver Nature preserve. You meet there…read moreand they take you up the river to 116th and theb you head down and back towards you car. This part of the river has little islands and lots of wildlife. Very chill. People are nice. Great location id you dont want to go to Noblesville or downtown indy.

This is a little space next to the Monon near Aldi's. It used to have a bench and a checker table…read more When we ride our bikes up to Carmel, this was a regular stop to sit at the bench under the shade and chill a bit. Now the space is...transitioning? No bench no checkers

Was expecting a nice shaded sitting area with benches like the photos on apples maps, was…read moredisappointed to see them gone. Don't waste your time looking for this spot like I did!