We are driving through from out of state, and our car broke down... Jordan was extremely compassionate and helpful. Although it was a stressful situation, we were lucky to come into contact with someone like her. She went above and beyond to help us get on the road again. Thank you! read more

Never again the Columbus Indiana office smells horrible customer service could be a lot better.

Reviews on here seem stale & do not accurately reflect the renter experience. Enterprise in Columbus is freaking awesome! Free ride to/from downtown, great customer service, great fleet, competitive prices, awesome location, right next to Arby's! I drive a muscle car aka I rent cars whenever I need clearance / 4 doors / 4 wheel drive / trunk space or a pickup bed. My homies and I rent cars pretty often and this is our go to. Pro-Tip 1: Stop by Arby's whenever you come here, the parking lot is connected. I love arby's. Pro-Tip 2: If you have good insurance, tell them right away and they skip the up sell. read more

Great experience, Zac and Grant took care of me time after time while my main vehicle was in the shop with warranty work.

I check the rental places at wal-mart before I came here. They are nice people and gave me a great deal. I recived a call that I could pick up two days early, but I couldn't. I said I could then next day. I went there to pick up. I brought cash to pay then use my debit card to put the hold on. I was told I could do it that way and was told again I could not. I also forgot my two bills. To make this short I had three different prices and three different cars before it was said and done. Promises were broken and stress built up. read more

Very poor business. We rented a car to go to Colorado, and needed a AWD. The representative, and somehow the manager, Zac, didn't have any at the Columbus location, but he GUARANTEED a AWD SUV in Denver. We just stopped by the Denver Airport location, and much to my surprise, there was no AWD and they wouldn't have any for a week. We could rent an suv from a different company, but we'd have to pay a $300 "one way trip fee". You've got to be kidding me. Zac, you are terrible at your job and you need to find a new one, and definitely not one where you're the manager. This place is a complete joke, do not get any where near Enterprise. read more

Do not rent here! They give me incorrect information and over-charged me. When I called just now to ask about the overcharge the guy who answered the phone basically couldn't care less, and when I asked if I could talk to a supervisor, he just hung up on me!! read more

Extremely professional. I got a free upgrade and the service as always is with a smile. What i liked this time is there was no persuasion for waivers.... read more

I always book online and have a very good experience when I arrive. They will always bend over backwards to help you out or take care of any issue you have. read more

I wouldn't go anywhere else to rent a car in Columbus. Daniel, Vang, and Heather are so helpful with my weekly rentals. They always have me ready to go with very little waiting and always have a smile their faces. It makes my job so much easier! read more

This place is a joke do not rent anything from them if you want to be stranded they will leave you stranded whether you have your kid with you or you are by your self so if you feel like walking and not being able to have transpiration then go here but I'd highly recommend against it read more

Well I did receive a call from someone at customer service today as promised. Basically he explained to me how the charges are correct (or so I'm told) i still got no apology what so ever regarding the run around I received from the manager. Or any explanation as to why the reservation was different on line. He did offer me a discount on a future rental. NO THANKS. The resolution was weak at best. read more

I rent a car once a year for a multi state trip. I have used pretty much every rental company in town at one time or another. I thought I had found a great deal going through the reservation process online, but upon picking up my reservation, I was mistaken. Vang was super helpful, all the employees are super; however I was disappointed in the policies more than anything. Some things to know before renting from Enterprise: -Bring 2 current utility bills. (Never had to do that to rent a car anywhere except Enterprise) -Be prepared for a substantial deposit. (Mine was $150.00.) -If you want cruise control, request Intermediate class or higher. (Yet another new discovery) Its a lot of hoops to jump through when I can go other places in town without these issues. I don't think I will be back. read more

I rent frequently from this location for both personal use and on company business using our corporate account. The team members at this location are outstanding, both personally and professionally. The are responsive and spring-loaded to satisfy the customer. While this is generally true of any Enterprise location that I have ever used (and that is a large number) the Columbus, IN, location sets the highest bar of most. read more

Booked a reservation through the company's website for an extended rental term. The employees at this location pretended not to see my reservation in their system and tried to charge me a higher rate. I showed them the confirmed rate that I printed from the website after booking! Escalated this to the regional manager who is just as uncaring as all of the deceptive location employees. They are untrained, used car salesman...anything to make more money! read more

Booked a reservation through hotwire.com for enterprise in columbus,Indiana and the website said i needed a valid id and credit/debit card, i go to pick up and they wouldnt not rent to me because i was from arizona and only had a debit card and they require a credit card which was not specifically mentioned online, and if i was from a surrounding state they would take my debit card but because im from arizona they refused. This is probably the worst company ever besides budget who requires a high credit score to rent a car. No one in my very large family will ever use your business again. read more

I reserved a full size car for a business trip and then needed to upgrade to an SUV and they were able to accommodate my request and had it ready band waiting when I arrived to pick it up. We have a corporate account and this made everything very easy. The employees were very friendly and specifically asked about my experience with them and the vehicle and my reply was that everything was great. read more

I have rented 4 times during my weekend trips and always it was a very good experience. Will always come back to Enterprise for all my rental needs. read more

If there's ANY way they can find a way to overcharge, they will. Don't be fooled by how outgoing, wonderful and "generous" their salesmen are......they will burn your card up! read more