Ralph was the most helpful and attentive employee, he helped me both rent and the return the car. He helped me return it at 4:59pm without a second thought and ensured I got the best deal possible. I can't say enough good things about him and this location. read more

I made a reservation over one month in advance, and confirmed pickup time over the phone with the branch. I arrived promptly at 8 am to pick up my car and was told that there were "no cars." Hours later I'm still waiting. I am lucky that I did not have a plane to catch, because apparently reservations are meaningless. I am on hold for over ten minutes as I write this and it has cost me an entire day of business. I will never use enterprise again and encourage anyone else who does not have money and time to waste to avoid this company. read more

Had a great experience working with Tom and Ralph. My car got totaled in an accident and Tom made sure to help me get the car I needed to help me out while it was in the shop. Ralph was also extremely helpful in checking in as well and explaining what I was able to get covered and explaining everything in a professional, supportive manner! 5/5 stars can't thank them enough for their help. Will be doing future business here as needed! read more

I needed a rental after an accident and they were super helpful. Very professional and friendly staff. I would definitely recommend them!

I needed a 24 hour lease as my car repair was taking longer than expected. I called Enterprise on College Street in Amherst to book their least expensive compact car. Unfortunately, they had no available cars that day but offered me a pickup truck for the same price. I accepted the truck and that part was fine. (The truck was very clean, easy to drive and easy to get used to. ) We arranged a time and I was picked up as I live within the specified distance for this service. What I want to stress about this experience is how downright friendly and nice the staff is at College Street Enterprise. It did not feel forced for business reasons- the two young men I dealt with on Aug. 17-18 were professional, helpful and genuinely warm, lovely human beings. Sadly this is all too rare today. I appreciate the good service and great treatment I received, and their positive, friendly natures made my day. They have my business and my high recommendation. D. Ainsworth Amherst, MA read more

I had problems with a car I rented at a different location and the staff at the Amherst Enterprise took great care of me. They were able to switch me out of my current car and get me on my way in no time, which really saved my trip. Thank you to Z and his team! Really appreciate you working to find a solution. read more

Before traveling cross country for our honeymoon we looked at a few different rental agencies before deciding to book with Enterprise. The largest reasons we chose this branch was because of the UMass pricing as well as the fact a coworker recommended this particular office. When we arrived to acquire our vehicle we were warmly greeted by the staff and we were quickly provided a vehicle. The car was nice and the staff made it a point to provide us with all the information we needed for the trip. When we eventually returned from the trip the staff again greeted us at our vehicle and they made our check out quick and painless. In the end, we loved working with this branch and we would book a vehicle here again in the future. read more

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This is the best car rental place that I've ever dealt with. They help u and the guys don't try and rip u off or charge u extra. I'm so lucky to have them right up the street! read more

Not a lot of places to rent a car in the Pioneer Valley. I began my vacation in New York and traveled to Amherst with my friend so I decided it was best to rent a car in Amherst and drop the car back at LaGuardia on my way out. I booked a reservation with Enterprise on August 12, 2019 to pick up a "Nissan Versa or similar" on October 12th, 2019 in Amherst and drop it at LaGuardia on October 15th, 2019. On the morning of Thursday 10/10/19 I received a phone call from this office confirming my reservation and I said I would definitely be there. When I got to this office in Amherst 10 minutes prior to my scheduled pick up time on Saturday 10/12 I was told they had no cars. I was panic stricken. Then she said I have 1 truck if you would want a truck. So I was like what kind of truck? A Ford F-150 pickup truck. I said I guess I can deal with it. If I didn't have a car my entire vacation was ruined. I dealt with the pickup truck for the remainder of my trip but it was not what I wanted to drive around tiny Northeastern towns with limited street parking. It was so tall I had to use my arms to pull myself up into it. Also, it wasn't what I wanted to drive through the New York boroughs of the Bronx and Queens on my way to LaGuardia. Can you imagine driving an extended cab short bed giant pickup truck through New York? Yeah, me neither, but I did it. Finally the car had not been cleaned from its last outing. I've used Enterprise before without issues but honestly big fail for this office in Amherst. I made do with the truck but it impacted the rest of my vacation. read more

You cannot rent a car with a debit card at this enterprise unless you have car insurance of your own. Other enterprises put holds on your account or require utilities or proof of address or charge a high amount for insurance if you don't have a credit card, but this one won't even let you rent. The enterprise is northampton charges $45 a day for insurance if you have a debit card and no other car insurance (which many people obviously don't bc they're renting a car as opposed to driving one they own). A better choice for debit card renters is the Hertz in south Hadley, which only charges $25 a day for insurance in this situation. They'll pick you up at mount holyoke. Also, none of this info re: debit cards is provided anywhere on the Internet. If you're not gonna let me rent a car, it should say that when I'm booking on the website, or at least a question should be whether I have a credit card. Reserving weeks in advance and finding out that I couldn't rent a car the day of really sucked. read more

A couple weeks ago I rented a car from the Amherst location and it was a flawless experience. A young man named Thomas helped me and he was fantastic. Great enterprise location. I hope Tom is doing great! read more

Trash place, I made a appointment few days ago and come here on time. Then the employee said they don't have car for me and she can do nothing. They didn't call me to let me know they don't have any car. If you guys really want you car on time, don't choose this "Family Company". And this is second time they said they can't give me a car on time. It is so ridiculous let customers to pay their mistake. My friend has a flight and he book a car also and he miss the flight finally. North Amherst Motor is better local company and they never lied to me. read more

I am a loyal customer when a company values my time and makes customer service a priority. The Enterprise team in Amherst is at the top of their game with their professional approach and excellent customer service. I am always taken care of with the utmost attention to detail. I have been renting from this location for 5 years and I couldn't be happier. The team there now is super friendly, incredibly efficient and they always get me in and out fast with a great car. This location definitely makes me feel like family!! Jake is an amazing manager with an awesome team with Felix, Eric and Wasim. I don't ever remember anyone's name, unfortunately, but because these guys are so kind and truly treat you like family, it's hard to forget them. Thank you for so many great years of wonderful service, Enterprise Amherst! read more

I reserved a seven-passenger mini van at this location weeks before our trip to Amherst from across the country. Enterprise in Amherst even called several days before our trip to confirm that I, indeed, needed the rental. I confirmed that I did need the rental. On the day of the rental I arrived at the office and noticed there wasn't a single car on the lot. I had a bad feeling that was quickly confirmed when the rental agents confirmed they didn't have a single car for us. They said they tried to get vehicles from many of the other Enterprise offices around but had no luck. The closest inventory was down in Hartford, Connecticut, at the airport. The short story, I was unable to rent anything and was left with no choices at all. At least the agents were polite and empathetic. I recognize this wasn't their fault specifically but a system malfunction in general. It makes it hard to support the local agent, though. read more

I was very pleased with Enterprise in Amherst for a couple of reasons. Although I reserved in advance, they still confirmed with me a couple days before and were ready to come and pick me up at my hotel. I was a guest professor at UMass, and even though I had a AAA discount, they gave me their UMass rate which made it very low-cost. The other reason is that they are closed on Sundays, which means they would not check the car back in until Monday morning. I rented on Saturday, so I essentially got an extra day (Sunday) to have the car if needed. Thank you for your professionalism and care. read more

Great service! They picked me up at the Holiday Inn Express and took me to the office to rent my car. Then, they provided transportation back to the Holiday Inn. The staff were very friendly. It was easy to rent a car. read more

One week ((9/16) I rent a passenger van at a very reasonable price and have excellent service. The next week ( the young woman on the phone acts like they don't rent that vehicle and quotes prices that are nearly double. She was impatient and, frankly, soured me to using this office again. read more

I was so pleased of my car rental at Enterprise in Amherst. The service is truly great and all people are so nice. Plus, they drive me off at work when I returned the car. I had the discount as a staff at UMASS, which made it a very cheap price. The car I had was new model with all options and high-technologies. I truly recommend this car rental. read more

What a great bunch of employees they have at this Enterprise Location! They are professional, courteous and ready to help you!! This is truly one of the best Enterprise locations I've ever been to and I travel all over US/Canada. The Northampton Enterprise has some employees that came over from the Amherst location, and same opinion on that location as well. There really isn't a better place to rent a car in the Valley -- so if you're looking - you can stop now -- give them a call! read more

They promised us cards at 2:00 pm. It was 6:00 pm until they had cars for us. They did not give us any discount nor even an apology. Terrible service, a grant inconvenience. read more

Car type: Toyota Carolla With who: My parents Duration of rental: 3 days Staff: The staff was generally very friendly. We were serviced by a guy whose name starts with a 'T' (Tyler? I can't remember, but he was really young) who was extraordinarily friendly, albeit in a overly-eager-smiling-peace-sign-car-salesman-y way. On the whole, the rental process was efficient and took around 25 minutes to complete. Car: The car itself was quite clean on the inside and very spacey for a family of three. Additionally, as demonstrated when we hit a 200 lb bear, the airbags were fully functioning. So I don't know how to transition to this part but GET THE FULL INSURANCE. Granted, the insurance may cost even more than renting the car itself but from my experience (car accident) it was extremely, extremely worth it. (Here's where I get into specifics of how the car insurance helped, so if you don't want to read it, it's not that important as long as you remember to GET THE FULL INSURANCE!!!!!!!!!!). Okay, as a result of hitting the bear literally in the middle of nowhere (aka Florida, Massachusetts), the front part of the car had caved in and the windows had been damaged---this would've cost us at least several thousand dollars, had it not been for the INSURANCE. Then, due to our location we had get a taxi ride (at least an hour) to our hotel, which was also covered and arranged by Enterprise through our INSURANCE. Finally, since all the nearby Enterprises were closed on Sunday we had to get a replacement car from Bradley International Airport in Connecticut, which was covered by our INSURANCE. Get. the. insurance. Enterprise as a whole: I cannot stress how important the Roadside Assistance 24-Hour number folks were during and after our accident. The first lady I got on the phone with was with me for nearly an hour and helped arrange everything (car-related) that we needed. I was also on the phone with around 4 other people, each of whom were as friendly and helpful as the next. Furthermore, Enterprise has a very efficient way of storing information (they give a roadside assistance number so that whoever you call next on the number has immediate access to your information) so everything went through very fast. Finally, I would like to say that while I am all for trying new things, there are some things that I shall keep using for as long as possible such as good leather shoes and Enterprise Rent-A-Car. read more

Fantastic rental experience! I use them a few times a month. My car is always clean and ready to go and the customer service is outstanding!

I have had occasion recently to use Enterprise for 3 back to back rentals when my car had some serious problems and I had a trip out of town as well. I was very impressed with the care taken by the staff to ensure vehicles that met my requirements and timeliness for the pick up and drop off arrangements for the cars. I appreciate the "walk around" that ensures no damage is assigned to me that is unwarranted. The prices are certainly reasonable. They got me through a tough time when I was "carless"! read more

excellent service and attention to my needs. great vehicle...just came in and hardly time to clean it...so they quickly vacuumed the pet hair, freshened up the vehicle and was on my way. read more