Excellent service at this Hartford, CT airport Alamo Rent a Car. They actually didn't try to upchaege me and only charged me for what my reservation specified. Delivering what is promised goes a far way with me when traveling. The line wasn't long and the two reps from National moved us all through rather quickly. I like that both car rental companies work as a team. The male agent I dealt with was friendly despite the fact that it was close to midnight. The car was nothing less than perfect. I had to go to southern CT and then over to MA for family events. I enjoyed the ride each time I got in the vehicle. Thanks again for a great experience. read more

Alamo Rent A Car - Car Rental Near Me - Windsor Locks, Connecticut

False $150 toll charges applied without verification 10 days after return!!! please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card. read more

Great customer service from the Alamo Hartford location. I had some quirky things with the rental and they helped me out perfectly. The car was clean, nice interior, the counter guy showed me how to work some features on the car. I'd use Alamo again read more

I had yet another great experience on this trip with Alamo (after a very bad experiences with junk cars rented by the Avis/Budget monopoly recently). The gal who checked me out was super friendly and let me choose between about 8 cars in my category, such that I got the exact car I wanted! When I checked the car back in, the employee (Nico) was super friendly and respectful and helped immediately resolve a billing issue. I am impressed by the Alamo/Enterprise network, and it is now my new "go-to" for rental cars! read more

We recommend being cautious when reading the many positive reviews for Alamo, as our experience was quite different and left us deeply disappointed. Initially, we reserved a vehicle classified as a "skip the counter" option since we needed to reach our destination quickly once the plane landed. However, you have to check in first to use the skip-the-line feature. We tried several times to do this before the trip but had no success. I then called Alamo (twice), and they informed us that our reservation did not allow early check-in, likely due to a payment issue with the Expedia rental. This was our first letdown. We booked a Nissan Maxima or a similar vehicle. Since we couldn't skip the line, we ended up with an Audi A3, which is much smaller and less premium than the Maxima. I should have rejected the car, but we needed to get to our destination quickly and accepted it. When driving into the sunlight the following day, we noticed the windshield was filthy; it looked like the previous renters were smokers or the glass hadn't been cleaned in weeks. A filthy windshield significantly affected our visibility, making it a high safety concern. Furthermore, while the car's exterior appeared clean, numerous water spots on the side mirrors made them unusable to see anything, posing a serious safety hazard. It would have been nice for the trunk's interior to be vacuumed and used tissues removed from under the passenger seat before someone new took the car. We should have returned the car the following day. We paid $441 for a seven-day rental. We were supposed to return the car at 5 PM at the airport at the end of our trip. Everything was going smoothly until my wife caught COVID during our trip. She fell asleep at a relative's home, and I didn't want to wake her to return the car, so I let her sleep, which should not have been an issue. In previous rentals, we had returned vehicles early and late without issues until this experience with Alamo. After dropping my wife off at the hotel, checking us in, and getting her into the room, I arrived at the car rental return a few hours late, only to find no staff at the Alamo return area. This was quite concerning. I waited for a representative to explain our delay but couldn't find anyone. Security drove past me and asked what I was doing like I was a criminal, and when I told her, she said just to leave the car. As a customer, I expect better service. So, I was shocked to see a late fee of $124.85 charged to our account. Yes, I was a few hours behind schedule, but my best guess is that they didn't check our car in until the next morning. This fee seemed excessive for just a few hours late, leaving us feeling unfairly treated, considering what a mess the vehicle was. Overall, this was not a good experience with Alamo, and it will be the last time we use their services. When people ask about our trip last week, I say it was beautiful, aside from my wife's illness and our many issues with Alamo. read more

Great experienced I have always rented cars with Alamo and its always been good but this time it was truly great had my kids and wife with me and everything came out great. We rented a large lux SUV loved it was clean and nice . What really got me to come back with Alamo is that they really have a good customer service mornings or nights this time we arrived at midnight expecting to have some hiccups but no everything was great. As for return way better we were not rush out of the suv like other rental companies do. I had even forgotten my airpods and went back almost 45 mins to an hour later and the staff were able to find them quick. I spoke to the manager that day just to thank her and her staff for being on it and super friendly. Will definitely rent with Alamo again. Thank y'all read more

Here's the response from Alamo. Unfathomable that this winds up back in my lap. "Care"@alamo.com, is that all you've got? read more

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This is the first time I've texted with Alamo at Jacksonville Florida airport. I was very impressed by the friendly customer service at the counter all the way to checking the car out. I will definitely rent from them again. read more

Alamo and National are on the same lot and also in the same office space. Very good service and great value on the rental. I made my rental reservation thru Expedia and I had no trouble picking up and returning to ye rental. Very friendly staff who made the experience better. read more

My late night flight was delayed two hours (plus a delay waiting for an arrival gate), so by the time I got to the shuttle area, it was almost 3 am. Not only were they still open but the shuttle was waiting for me. Both employees were pleasant despite having to wait around for my late flight - and I got an upgraded car (cause that's all that was left). The trick, though, is that I booked through Alamo and entered my flight number, so they knew I was going to be late. Drop off was very easy, and the shuttle driver was incredibly nice. Given this was a rental car company, I was shocked to have such a great experience. read more

Horrible experience with Alamo. 2 out of 3 Pre-pays were supposed to be refunded due to all being booked on the same card so we switched to other cards at arrival. The employee at the counter, Steffan, according to on the phone customer service had marked our rentals as no shows and the charges were never properly refunded even though we were rudely told it would be. His unprofessional demeanor and attitude reflects the way he does his work - no attention to detail. Do employees go through any type of training on customer service skills and how to do their job properly? read more

I have to say Alamo is quickly becoming my favorite car rental when I travel. This facility outside of Hartford Bradley International Airport was the same great experience I encountered at other Alamo's. They make everything so easy, you can do all your purchasing online checking so you can skip the counter. The shuttle drivers here were exceptional! Friendly courteous and very informative. They deserve kudos for the great job they do read more

I love my National BDL shuttle driver Olson. He's such an incredible guy. I get Executive Ailse Service. The selection of vehicles is hit and miss at this location. The cara are always clean and reliable. read more

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Don't expect to be dropped off at departures The shuttle drops everyone off at arrivals (lower level, so neither curbside check-in nor wheelchair service are available as they are at the upper departure level) even when there are 20 minutes or more before the next arrival. This is ostensibly to save gas but yet they'll idle for the twenty minutes (illegal?) before the first customer arrives on a incoming flight. read more

I was so impressed by this location. Our flight was delayed significantly and they stayed open for us and kept the shuttle running until about 2am. Incredible company! We will definitely recommend and use them again. read more

At first I was skeptical - I needed a last minute holiday rental car to pick up at Bradley, return to Boston. Alamo's price was $200-300 less than the other major car companies. I was concerned there would be hidden fees beyond what I was displayed on my confirmation. I was pleasantly surprised to learn that the price was all-inclusive, no additional fees to be found. I was in and out with my rental car super fast and the representative let us pick whichever car we wanted in the size we picked! The car itself was perfect and had no issues. I'm typically a very price sensitive customer, but I may just need to make Alamo my primary choice moving forward! read more

National at BDL is an average rental location. Service is not fast, but not slow. Just average. Well, unless you're returning the car at night (say, 11PM), then service is actually consistently slow because there's not enough staff. It'd be nice if they had more selection for Emerald Aisle - when I arrive at the airport, it's generally all Dodge and one other random car. Just made Executive, let's see what variety that brings! read more

The service was great. Shuttle from the hotel waiting for us. The attendant was very personable and upgrade me to a fully loaded jeep grand Cherokee for practically nothing. This truck made my winter trip to Connecticut well worth the slight extra. My wife now wants to buy one so I may not have gotten such a great deal - HAHA. I was confused with the lady at the gate leaving who then asked if I wanted several options enabled on the navigation system. I would have thought this gets done inside. Drop off at the end of my trip was simple and quick as well. Shuttle back to the airport all very friendly. Will use Alamo again. read more

Everything from booking to returning the car went fine. The associate who signed a car off to me actually bumped me up to a better make/model because I qualified for it, which I really appreciated. The one thing I really disliked was that when I checked the car in, the final receipt charged me for gas, even though I had filled the tank up before dropping it back. I quickly brought this to the attention of the associate, and the charge was reversed. Just made me think if they charge everyone for gas, irrespective of if you bother to gas up the car before returning it or not. Good place to rent from, but check the final receipt! read more

I booked this with a flight through a discount website for September. I got into the airport late one Friday, and the shuttle arrived pretty quickly. But, when I got there, there wasn't actually anyone at the Alamo counter, so I had to go to the other counter (National) and wait for someone where. The guy was nice enough, but he basically took my info and pointed in the general direction of the cars. It was dark and I couldn't really get a good look at them, but I picked one hoping there wasn't a huge dent in it. The car itself was fine--decent gas mileage and decent price. The real issue was the return. So I had a 6am flight and called the day before to ask what the protocol was (no one is at the counter that early), and the call center guy told me to just leave the car and wait for a van. I get to the lot and it's like a zombie apocalypse happened there. There were some really bright lights on, an empty car, deserted with its door wide opened, and 80s music playing in the abandoned office (I stood in the rental office while I tried to get someone on the phone at the main 800 number to make sure I was really supposed to leave the car there-was on hold, and never got through). There were zero directions about where to park and where to put the keys, so I put the keys in the console and hoped for the best. After about five minutes, the van driver shows up, ranting. Apparently someone was late for work or something, and he spent the ride from the car rental space to the airport complaining about how unreliable everyone was. Once I got back home, I tried to call the main office to get a final receipt for reimbursement--on the call, she said my car hadn't been logged in yet (maybe the zombies took it?). The call center person said she'd email it to me once it showed in the system, but it never came. Using the website, I got a message saying it couldn't find my receipt number (perhaps this is an issue with booking via Hotwire?) But, the company wants to see the final receipt, so, I had to call a second time, with the ticket number from the first time, and ask this second person to please try to send it again. I did eventually get a receipt this time. Good price and location, but there were definitely kinks in the system here. Will think carefully about booking again. read more

Use rentalcarmomma or Costco travel to rent, AND, join the Alamo " club", whatever it's called. Definite perks, including free 2nd driver. For some reason, the cheapest car when I reserved, was a minivan! (Which was less than any other car I could find anywhere else.) They switched me to a nice Chevy SUV at no additional cost. In fact, when I checked the car in, the price went down from my original quote! Bottom line? I always check with Alamo first and I've never been disappointed. Good service - Good prices. read more

Very nice! We spoke to a man named Noel and his partner and they were very fast, and funny. The car looks amazing, definitely recommend them! read more

Nelson Diaz(07/20/2018 07:43 AM) When we arrived at the rental car office, an employeee named Joe insisted that we change our car to a middle size or medium SUV after he questioned us about what we Drive at home. This would mean paying $60.00 more. We requested that he show us an example of the economy car we had reserved. He replied that it would be very smal and comparable to a Miata. After some discussion, we insisted he show us the economy car reserved for us. In 10 minutes he returns with an Elantra, which suits our needs just fine and is the price we reserv d online through Costco Travel. We then Asked direction and he stated that he.could give us no directions at all and handed us a map. We asked him to simply dir ct us out of the airport and he pointed towards the exit. Very rude customer service and very poor experience with Alamo! read more

I love having the Emerald Club Executive status!!! I roll up, no counter or anything, go to the Executive area, and pick out whatever car my heart desires!!! They generally have some pretty nice rides too!! Mustangs, Maximas, Challengers. Fast check out, nice cars, friendly peeps. What else could you ask for? Oh yeah... Best rates around!!!!! read more

Very fast service. The man who helped me was polite but no nonsense. Unlike many rental car locations, he did not try to up-sell me on any of the insurance or optionals, which was great. The last time I rented from National, I rented in the "Premium" category and got to choose my vehicle from the lot. This time I rented an Economy vehicle and didn't get to choose the car. The worker didn't even bother asking me what I wanted before leaving to pull it around from the front. Fortunately I heard him mention to his colleague that he was going to get a Jetta, which suited me fine, so I didn't have to stop him and ask. Still, I was disappointed that he didn't ask me for my vehicle preference or tell me what my options were - or even tell me there was only one option. When I rent a car, I am more interested in the actual model of vehicle I'm going to drive as opposed to what it's broad category is. This National/Alamo was well-stocked with vehicles. I saw a lot of cars while I was there from many different brands. The two people who were there when I was rented a GMC Yukon and a Nissan Altima. There was definitely a larger selection of vehicles than what I expected to find at Hartford airport. My car was in good condition, but the only disappointing thing was that it didn't have cruise control. I don't believe this is the case with all cars in this category (the standard Jetta doesn't come with cruise control, although many cars that size do), but even if it is, it never occurred to me that a car would be without cruise control. I definitely wish I had known because I would have requested another vehicle and even upgraded in order to have it. read more

Danny is the best Friendly Helpful Pulled my car up for me It was cold and i had no coat read more

Great car, great upgrade to the Hyundai AZERA. The shuttle service was quick and the hub is very close to the airport. Brendan was a great customer service rep. If I'm back in the air, I will call Alamo for sure. read more

Great car & great service! One of the quicker checkout processes I've experienced at a rental car counter. Jerrod helped us get in and out and steered us to a really great vehicle. We indicated that we were interested in a vehicle with the latest safety equipment, especially backup camera and blind spot indicators. Jerrod located a Ford Edge loaded with all the latest safety options. It was great to deal with such a helpful young man! We will be back, next time we come through Hartford! read more

I haven't rented a car in 10 years. We set this up through Costco. The car was clean on the outside but the windows were absolutely filthy with dried on soap. The agent gave us no checkout/explanation of the Cadillac features. Not only did he not turn on the AC, he set it to heat! Car was already hot from sitting in the sun. Agent was abrupt and couldn't wait to get rid of us after we refused upgrade (with extra fee) to a BMW. The employee at the gate didn't seem to know the simple directions to get to the city. All in all, a bunch of nitwits. read more

Dropped a car off with friends. It went super smooth, staff were prompt with checkout. Shuttle service was on time. They did ask us to take a minivan, and gave us an upgrade of radio service for the inconvenience. read more

(05/30/20) I have rented many times from the airport this place has been a nightmare. I was suppose to rent a car. A friend drove me there which was coming with me on the trip. I couldn't rented under my name due to credit card problem. So since my friend was already coming with me he rented it under his name. As the only driver. It was only a 4 hr drive. The man at the counter insisted that I be put in it too. We said no there was no point. We left and forgot my friends car was standard. So we left the lot with the rental. Just outside the place, he went back in to get his car so he can leave it in the parking lot outside by Alamo. So we can just drive and come back later. Guy at Alamo started screaming at him saying I couldn't drive it. When I was clearly on the passenger seat outside. My friend just told he was putting his car out in the parking lot since I couldn't drive it. Leaving back the car he had put a restriction on his drivers license saying I drove. It's ridiculous. Even though my friend tried to explain to him what was happening he just keep yelling and threatening my friend. I would never rent from this place again. read more

I made a reservation with their "sister" company about a month before my trip. The rate was a bit high but I do hold Executive Status with them. About a week before the trip I went onto Travelocity and got a rate that was approximately $80 less for the same size car. The shuttle service was great to and from the lot. The counter help was great (although I did use the terminal machine to rent the car). The car was great and everything went well. The return was easy. I rent cars about 40-50 times a year and this was great. read more

Never rented from Alamo before but it came as a package deal. I WAS IMPRESSED! From the shuttle ride from the airport to the the it took us to drive away was probably 20 minutes MAX! The return was even easier! "Here's your receipt, sir." I will definately recommend Alamo rental @ BDL!!!! Thanks for the opportuniy to rate you! read more

I rent from Alamo almost weekly. Today, my flight was cancelled at LGA and to get home today, I drove to Hartford to catch a flight. My airline jacked me up for an extra $150 for changing departure locations, but thanks to an awesome young man named Freddie, Alamo didn't do that. Not only that, he found the umbrella I accidentally left in my car and returned it to me before the shuttle left to take me to the terminal. Way to go Freddie and way to go Alamo! Thank you! read more

This was a well run, friendly Alamo with great car selections and frequent shuttle vans. Tash helped me at the counter and was cool to work with. I rent frequently at BDL and I plan on returning to Alamo. read more

Usually staff is very helpful and accommodating. I rent every time I go up to UMass amherst to see my daughter and have never encountered a problem. read more

Good experience with Alamo. Best price online thru Alamo direct, of course getting paid to rent it from my own shop site didn't hurt!) The shuttle driver was very courteous as well. Like this location and if in CT at this airport I will definitely rent with Alamo! read more

I rented a car at Bradley Airport so I could visit my brother who is disabled and sister and drive him to visit our relatives who live 2 hours away. The next day, before our 3 day trip to visit relatives, the car started having problems. Dashboard lights indicating to pull over, check engine, get serviced etc. 930 pm was finally when the next vehicle was delivered from 2 hours away. That was a pickup truck! Very difficult for my brother to get in and out of because of height not to mention we have no trunk for all the luggage etc. Would have been nice if they would have told us they had no more cars. Maybe ask if I even new how to drive a truck? Manager at Bradley told me he would comp and send a $50 check for our troubles. That was 2 weeks ago.....Never again!! read more

The car was great but the representative tried to pull a fast one and give me a 2 door vehicle when ordered and researched a better model specific to my luggage needs. He didn't seem concerned with the paperwork I was holding. He instead tried to upgrade me to an SUV and wasted my time, no doubt resulting in a kickback to him and the company. In the end I stood my ground and got the vehicle I paid for. Keep in mind I was already paying top dollar for a one way rental. No thanks Alamo. After a lengthy trip across the US I was not in the mood for your games. read more

Never have any problems renting from here when I come home. Customer service is great