Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in…read moreHartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states.

Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great…read moreperson for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up .

We arrived super late in Mother's Day and were worried that they would be closed well after…read moremidnight. However, at 12:20am the gold member banner at the end of an empty room rental car offices had one nice man standing there waiting for us. YAY! We picked a hybrid from a few cars and were off quickly with no problems. In a world of rental car nightmares, this was uncharacteristically easy with no issues. That shouldn't be a surprise, but that's our world. We would definitely rent here again and were happy with this experience. Will Wonders never cease! Thanks for following me, happy summer 2026 yelping! ~Tami in Miami

I really wish I could give 0 stars…read more Added my flight number to my reservation upon booking and unfortunately my flight into BDL was delayed 3 hours. However, didn't think it would be a problem since the location closed at 1 am but Hertz corporate policy states that they will stay open up to 2 hours past closing for delayed flights. I arrived at this location 30 minutes after closing and was able to walk through to my vehicle, install my twins' car seat bases, and drive out of the parking spot just to discover the exit was barricaded and no one was there. Whoever had closing shift just left and didn't bother to lock up the front or turn off the lights. Getting an uber or taxi out of BDL at 2 am is not easy and this was a horrible predicament for my family which included two infants.

Ericka was absolutely amazing!! i originally rented a car from Avis and when I went to go pick up…read morethe car they did a credit check and I got declined after already paying $700... I went upstairs to Alamo and I met Ericka! when she first started to talk to me I starting crying because I was overwhelmed with what just happened with Avis.. she was so patient and just the sweetest! she made everything so easy for me to get a vehicle.. we will always rent from Alamo! thank you so much Ericka for being so sweet

False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

When I returned the car I filled the gas tank and the attendant was only concerned about the keys…read more When I checked out I noticed I was charge $16.50 for gas! I was pissed off. That told me the attendant didn't do his job and I could only wonder how many customers were screwed by this attendant not doing his job!!! I was told by the representative at the front desk to take a picture of the gas tank reading, if I didn't notice the error it would have been a very painful experience dealing budget over the phone. In the end I was credited my $16.50 charge. Always review your bill before leaving any car rental agency

Rented a Toyota Camry from a selection of different vehicles. Confirmed reservation…read more When I arrived from the plane, they gave a big Chevy SUV, said they NEVER HAVE CARS, only SUVs. Now I am stuck with a big gas guzzler instead of a 45mpg Camry hybrid, with record high gas prices now.

We had a super good experience in August when we rented a car at this location. The last time was…read moregood but not quite as good as this. It was spectacular this time. We had reserved online and rather than rent when we flew in earlier in the week for a local event, our hosts suggested renting just from the morning we headed out to part two of our trip. They generously picked us up from our flight the first evening, we stayed with them for the first part of our trip and then they dropped us back at the rental car site to pick up the car. They live just 20 minutes from this airport and we are so lucky they do. The biggest surprise was that the car was not only ready and waiting, though we had requested and paid for a base model, a brand new Jetta was waiting for us. Please know that what we drive at home is very basic, one is very, very old, the other is middle aged. This car had all the newest connectors to use my phone for navigation (without any adapters like last time) and comfy seating, great AC and a toll transponder in place. It had gadgets we did not even recognize. It took looking in the owner's manual to figure out how to open the gas tank latch to fill mid-trip. It was as clean as it could be. We really enjoyed it for a treat. It operated perfectly the whole trip. It got fantastic highway mileage, which matters these days. (note: It did mandate premium gas though.) Nevertheless, this comfort aspect plus the flawless pick up and flawless quick return at the end of the trip, with amazing staff both times, certainly rates 5 stars. I do wish I had taken a picture of it but we were in a hurry.

AVIS PUT ME IN AN UNSAFE CAR AND THEN WANTED TO CHARGE ME $319 TO FIX THEIR MISTAKE…read more This was one of the worst rental-car experiences I have ever had. I traveled 15 hours to Connecticut to spend two days with my dying 90-year-old father. After that exhausting trip, I arrived at the Avis counter and waited 1 hour and 15 minutes, with only three people ahead of me, just to get a rental car. Then it got much worse. The car Avis gave me had a seatbelt that did not work properly. The seatbelt had been wrapped around the headrest, apparently to make it look like it was functioning. When I questioned the Avis representative, I was told that the car was completely safe, that I shouldn't worry about it, and that there were no other cars available. Think about that for a moment: Avis handed a customer a car with a non-functioning seatbelt and told him it was safe to drive. I had just traveled 15 hours and was trying desperately to get to my 90-year-old father, so I reluctantly took the car. Once I was on the road, I pulled over because I did not feel safe. I called and emailed Avis customer service. I couldn't get a real person on the phone, and instead received an automated response saying someone would contact me within 72 hours. Seventy-two hours. I needed a safe car immediately, not three days later. Because I needed to get to my father, I continued driving approximately 50 miles to his house. I then spent the next two days repeatedly contacting Avis trying to get this resolved. And what was Avis's solution? Drive the unsafe car back to us -- or we'll tow it for $319. Then you can take an Uber to Avis and get another car. Absolutely unbelievable. Avis gave me a vehicle that was unsafe and illegal to operate because the seatbelt was not functioning properly. Then, when I refused to continue driving it because I was concerned about my safety, Avis wanted me to pay $319 to have their unsafe vehicle towed. Why should the customer pay to correct a vehicle-safety failure caused by Avis? This wasn't a complaint about a dirty car, a scratched bumper, or a few minutes of waiting. This was a basic safety issue involving a seatbelt. If I had been involved in an accident, a properly functioning seatbelt could have made a critical difference. The fact that an Avis employee provided this vehicle, told me it was safe, and expected me to drive it is extremely disturbing. I rented from Avis expecting a safe, legal vehicle. Instead, I received a car with a seatbelt problem, was told not to worry about it, couldn't get immediate customer service, and was ultimately presented with a $319 towing bill as the supposed solution. Avis should be embarrassed by this experience. I was traveling across the country to see my dying father. I should have been focused on spending precious time with him -- not spending two days fighting a rental-car company to provide me with a safe vehicle that was legal to opperate. One star because zero stars isn't an option. Avis needs to seriously reconsider how it handles vehicle safety. A customer's safety should never be negotiable, and a customer should never be charged hundreds of dollars to correct a dangerous situation created by the rental company.

I found the best price here for my 12 day stay in CT. I arrived after midnight and was fearful…read morethat the place would close before I got there, so I stressed a bit when I did not see the van right away, knowing that they closed at 1am. Luckily it showed up and there was no line - I was the last customer of the day and the woman behind the desk was wonderfully helpful and sweet. She got me into the rental in minutes. Since I was her last customer, she waited until I got situated in my car. I did have an issue with finding how to turn on the interior lights - I was used to them going on automatically. At least that is what I figured, when she quickly solved the problem by telling me to turn on the headlights. Unfortunately, once I had driven to New Haven I realized that the USB port was not working so I was not able to charge my phone. I was also unable to connect it to the stereo and hands free calling option. I had to purchase a charger that fit into the cigarette lighter for my phone to be able to charge. That, however, is an issue with the car. When I returned it I informed the valet, and I saw him make note of it. I probably should have used that to ask for an additional discount, but it was not such an inconvenience, I already had received an AAA discount, and the shuttle driver was waiting. I rushed to catch it and was relieved to be a little early for my flight home to CA. Once I got home, I filled out the feedback survey. I gave excellent reviews for the service as it was relatively fast for the most part. Then, I realized that I left my parking pass in the vehicle. I figured that it would have been discarded or lost forever but I had to try and call. The main number gave phone tree options which led to a recording telling me the office was closed and to call back during business hours. It was 5:20 am California time, and therefore after 8:00 am and should have been open according to their message. So, I searched their website online and finally found - under Contact Us - their Lost and Found department. It gave a number to reach a human at the Bradley International Airport branch in Windsor Locks. That is when I found Wausa (pronounced Wah-soo). He called three different places; the office, their valet service, and the cleaning crew. He found my parking pass and took my name and information so he could FedEx it to me. I was so grateful for this. I have in the past left behind items in taxis, on the bus, or in a hotel - and it is only on a rare occasion that I am ever able to recover them. This pass would have taken months to replace as I would need to find original paperwork, fill out more forms, resubmit them, and wait for a duplicate copy to be issued, and then mailed to me. Now, with his help, I am able to get the pass in time to use it on Monday. He saved me a lot of stress and bother. I do not rent cars often, but I have used this office twice already and will use it again the next time I visit CT. Their prices are the lowest and my complaints are minor. I am overjoyed that they found my lost item and am grateful for the kind service.

Can I give thrifty -20 stars?…read more I reserved a minivan for a road trip, with an original pick up time of 10:30 AM. My plans changed and I changed the pick up time to 3:30 PM via a 'manage your reservation' link. Unfortunately on the day of the pick up I spent the morning in urgent care and called them at 2:00 PM to cancel the reservation because I was no longer able to travel. They refused to cancel the reservation 'because the 10:30 AM pickup time was exceeded'. This company is trash and I'm stuck with a $540 bill STAY AWAY!!!

My wife and I are frequent travellers, and we rent cars often. We have used a variety of different…read morecompanies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport. Note* We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide. LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD). We declined but he persisted that it would be very difficult to avoid the tolls which have very expensive penalties if you go through even once. He specifically said that besides the toll charge each time you go through there is a $25 penalty if you don't have the E-Z Toll Pass. Which, FYI, I just went onto the Colorado E 470 Toll Website to see if that was accurate, and it is not. It is a $5 late fee, not $25. The $25 is if you don't pay after several notices and months of tardiness. So that was lie #1. LORENZO said that "if you don't go through any tolls, the amount will be refunded." Based on that condition, we accepted and agreed on the rental. WE WENT THROUGH NO TOLLS; WE AVOIDED ALL TOLLS DURING THE TRIP. Upon returning, we awaited our rental invoice watching to see if that E-Z Toll charge would still be on the bill. Sure enough it was! Which we had a feeling it would be. So we phoned the 1-800 number on the invoice and spoke to a representative to file a complaint and ask for the refund. After explaining the situation, the agent was not able to authorize a refund. So I asked to speak to a supervisor or manager to resolve the issue. He escalated the complaint to a Denver manager (Natalie) to make a decision. He gave me a complaint number, and said the Denver manager would phone us back outside of 48 hours. We left us at that on Thursday evening. As of Monday evening, we had not yet received a call back (surprise surprise), so I called the 1-800 number again. The new agent informed me the Denver manager had made a decision on the complaint not to honour the refund. He didn't have a reason to the decision or why they hadn't returned the call. So, I explained the details again to him. He didn't seem to care. I asked him if he thought it was okay for Advantage employees to lie to their customers? He was quiet and didn't know what to say. I asked to speak to his supervisor. It took over 30 minutes, and the agent kept coming on saying she was busy but could I hold. Eventually, he even said the supervisor authorized a 20% refund. I said it was 100%, or I wasn't getting off the phone. I was transferred to a Sara G. (she wouldn't give us her last name), but her employee number is #30661. She was the top supervisor. But who knows if anything they told us is true. She was very hard to understand, the sound was quiet and muffled. She quickly went into a long 'fine print' rant saying the contract was already closed, and the Denver Manager had made the decision not to give a refund, and that she could only offer us a 50% refund on the charge. I declined. I again asked her if it was okay that the Denver agent Lorenzo straight up lied to us? She didn't address my question... We didn't use one toll, and in fact it was really easy to travel around Colorado and the Southwest without going through any tolls. This is a really short version of everything that was said, but in short an employee lied to us, the company didn't honour their commitment, and don't care that they are scamming customers. In the end, she gave us an ultimatum: take the 50% refund, or the call would be disconnected. How is that for customer service? We took the refund, but we will absolutely, 100%, NEVER USE Advantage Rental Car Ever Again. Customer retention is important in business, android word of mouth. No matter how big the company is.

they do honor their booking price, and my waiting time was very short…read more staff :were very professional and are not very pushy for added coverage. cars:are new and extremely clean. (very comparable to Hertz imho) Return: very quick and you will be out within seconds of returning the car and their airport shuttle will puck you up with very little waiting. last note: it was a nice experience renting from them, in addition they did NOT do a credit score check as Thrifty car rental does (without mentioning it what so ever on their website).

We rented a car through Payless on Expedia during a trip from Hartford to Boston. They definitely…read moreseem like they are a smaller and a bit more run down than the other companies, but I have to brag on them and say that we didn't have any issues during our experience. A pretty good deal, and the process to get/return our car didn't take long at all. The shuttle was easy to find right outside of the airport, too. The service was okay, enough to get us what we needed. I watched a guy next to me argue with the manager over who knows what, and it seems they may need a tweak every once in a while. But then again it's hard not to in the car rental industry. We opted for a compact car, one of their cheapest options and it was a really nice Toyota. We drove through three states and only had to fill up once. They also had a special for $2 where we didn't have to refill the tank before returning the car. Once we returned it at Boston Logan all we had to do was drop off the folder and we were done. Great option if you're wanting the cheaper route!

Check-in process entirely too long despite having a "voucher" that instructed me to show the…read moreattendant and select my vehicle according to the class. Stood n line for 40 mins to start the entire reservation process over again. They didn't ask if I wanted the fuel policy so I went on the website to change it (and much it said I could) there was no option. Big mistake using this company!

We reserved our Dollar car through Expedia. At the BDL Hartford airport, the rental car desks are…read moreacross the street in the parking garage. There seem to only be two staff at a time for four desks (Dollar rental was shared with Thrifty). Luckily at 4 p.m. on a Friday there was only one client ahead of us. Our staff was very pleasant and helpful, like telling us we didn't need to pay for toll roads as long as we stayed in CT this trip. As far as car rental experiences go, this one was fairly smooth and convenient.

Terrible, local phone number they list doesnt work. Our reservation was fro a midsize electric SUV,…read morewhen we arrived the agent says "we haven't had electric vehicles here for 2 years", was given a smaller 4 door car but charged the same price. Dollar mailed a "speeding camera infraction", no copy of the alleged infraction and find it was sent a month after the opportunity to dispute it, I paid the infraction and Dollar still charged my credit card $59 plus a $30 "processing fee", although I paid the ticket