Buying my first car was made easy and hassle-free with the help of Hertz!…read more I went in with a car in mind, and was able to test drive it right away. The salesman who helped me, Tony, was extremely personable and explained everything to me before I committed to the purchase. He was understanding and patient, and was able to provide me with an affordable and reliable vehicle. The vehicle I purchased, a Toyota Yaris, is in excellent condition and I could not be happier. I highly recommend Hertz if you are looking for a gently used car at an affordable rate.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

Worst customer service experience I have ever had. Joey canceled my reservation and called me only…read more45 minutes before closing the day before my rental was scheduled to let me know they had no vehicles available. Instead of taking responsibility, he blamed Budget's corporate office for their mistake and lack of professionalism. My reservation had been prepaid more than a month in advance, yet I was left stranded in Hartford scrambling to find a vehicle so I could get home and get to work. This situation was completely avoidable and handled very poorly. I will never rent from this location again. The lack of communication, accountability, and customer service is unacceptable. Overall, this was an extremely disappointing.

Zero stars! To say that I am frustrated is the understatement of the year! I booked a 2-month…read moremidsize SUV rental through Orbitz and picked it up at this location. First I was greeted by a maskless employee who offered me a Jeep Compass with a terrible cigarette smell and burn marks inside of it as well as crushed chips on the floor, major body damage on the back passenger door and warning lights on the dash saying it needed an oil change and that the airbag was disabled. The only other car available was another Jeep Compass that had an almost dead key fob. There were no batteries available, so an employee from another Budget location brought a new battery nearly 45 minutes later, and that turned out to be completely dead. I asked if the man helping me could swap batteries with the other Jeep's key fob, and that worked. The second car was in better shape but had not been sanitized at all. There was trash, crumbs and dirt all over the floors and trunk, and most the windows had smears and handprints all over them. The outside was also filthy. I took the car because there were no others available and I had already waited over an hour. I immediately brought it to a car wash to vacuum the inside, clean the outside and sanitize all the surfaces (all on my dime). Definitely not how I should have to start off my expensive 2 month rental! Flash forward a couple weeks...I am in upstate NY skiing and the windshield wiper fluid reservoir is bone dry, so I stop to buy a container to fill it. Despite doing this, that function on the car does not work and I almost get in an accident because my vision is impaired. Then the climate control screen and music volume starts going haywire whenever I start the car in the cold. It continues doing this for at least 20 minutes while I try to drive. Seriously not okay! Then to top things off, the rental company never gave me an ice scraper/broom, so I have to remove any snow with my hands or buy one myself. Did I mention that I have this car for another month and a half??? Thanks Budget! WTF!?!?

What a delightful experience! Sometimes in life, you need to be forced to take a time out to…read morebreathe, to remind yourself that we don't need to rush through so many activities. If you need such a break, try renting a car from this location. I enjoyed the opportunity to spend so much quality time (nearly 2 hours) with all the other customers (as many as 10 at one point) from all over the country who found themselves wondering whether they'd meet their deadlines or whether their reservation would be respected or even whether their payment would be processed. The mystery of it was so fun! We had a lovely scenic view of the neighboring truck stop. The waiting room was cleverly designed to challenge your bladder and not distract you with artwork or television noise...naturally promoting interaction between customers. The mystery was further enhanced by a lack of signage letting customers know what they could expect. It was so fun to see some customers find out their form of payment would not be accepted...oh, the surprise! But the fun didn't stop there, despite having a reservation for a specific vehicle type, I was presented with a completely different type of vehicle! And that's not all, I was benefitted the perk of not having to worry about how much gas I returned the vehicle with because it was already on empty. Sage advice was given before I left: drive straight to the gas station. Kudos to management who provided growth opportunity for their one employee by making him perform multiple roles without any help and having him try to stay cool under pressure during these processes. Thank you!!

evey please listen up.. the guy that works in this place is a scammer ..ive just ran into a legal…read morematter with this location . he could let change the fees when we booked but when we return the car he adds in everything and charges you an grazy amount ..were getting ready to expose this guy and bring this to court. I want the news channel to look into this location

Gas here is competitively priced and the service is good. They have all kinds of snacks and they…read moreare well stocked. Bathrooms are relatively clean and they have a car wash at this location. From the line, it looked like people were pretty happy with their clean cars. The gas pumps work well. Filled up my car within 5 minutes

Mike, the Somersworth manager was super helpful and didn't rush in answering my questions. I love…read morethis place. I just upgraded my plan but received more in services than the cost of the upgrade!

Truly a nightmare experience, largely due to the fact that the main guy at the check-in is one of…read morethe rudest, most condescending customer service agents I've ever encountered in any industry ever. I had to wait for an hour and a half (even though I had made a reservation, good luck with that!) and watched him talk down to every single renter the entire time I was waiting. His default mode is to be extremely rude and try to make you angry before you can even ask your first question...it was painful to watch and even more painful to experience. He should be NOWHERE near any sort of customer-facing job. I get it's tough being underpaid and dealing with lots of moving parts with Uber x Hertz, but this guy's default demeanor single-handedly ensured I'll avoid Hertz as a company nationwide/worldwide at all costs going forward. Beyond that awful dude, they rented me a car that wasn't eligible for Uber but it took them two days to figure out that was their fault and then had me drive back to swap it out for a car that had *many* problems, including a key fob that only worked sometimes causing me to be locked out of the vehicle and unable to use it multiple times. Hertz corporate issued a partial refund but I will never, ever, ever, ever, ever go to this place again.

4/9/26 Incredibly slow, 1 employee renting, taking a good 20 minutes or more just to rent each car!…read more Now they just bumped a retail person in front of my waitlist!

I've had pretty good luck with Harte service and I do some of my own especially minor maintenance,…read moreso last month I spent $12 and bought a new cabin air filter for my Q50 and took the 5 minutes to install it, imagine my surprise when I was told that my cabin filter needed to be replaced and I could get that done for $129.00 and I was due for transmission fluid and AWD fluid exchange. Yes well pass on all that. For clarity on the work that they actually did for me, it was fairly priced but all the other things I was offered. Yeah I could have spent $1000 for a $12 filter a few sprays of intake cleaner and $50 worth of fluids.

Unbelievably bad service. I called and spoke to Tony the sales manager and expressed great interest…read morein a 2018 Subaru Outback. I live in Albany NY. I explained to him AND to another sales associate that I was on my way. Two hours into the drive I get a TEXT that the car I was interested in--that had been in the lot for 140 days--had just sold. I don't believe it for a nanosecond. Total bait and switch. These people are deeply deeply dishonest. Go anywhere but here.

It was time to take my car for an Emissions test. I drove to Nutmeg Auto Service because I saw they…read moreoffered services on Saturdays and an appointment wasn't necessary. As soon as I pulled up, a young man came to my window and asked if I in came for emissions. He said it would be $20 in cash, and to give him five minutes. I handed him the cash and my keys. He immediately drove the car to the garage. I waited outside for around five minutes. Then he returned with a report that said "pass". I was good to go. On my way home, I noticed my check engine light was on, it was not on when I arrived at the shop. However, after a short drive down the road it went away on its own. I'm very happy with the fast and efficient service I received at Nutmeg Auto Service.

Overall an honest operation. Some of the mechanics are a bit green and inexperienced. Make sure…read moreyou look for the owner. He's knowledgeable and makes sure the work is done correctly. Prices are reasonable. Building looks underwhelming but good experience overall.

Called for a quote and it was 4x more expensive than the rest of companies. Would definitely not…read morerecommend

Got into an accident during a snowstorm (I am okay, thank you!) and needed to have my car towed…read more The Windsor PD called for the tow truck and I have to say I had a really positive experience. The individual who towed my car was very nice and concerned for my safety. It was actively snowing outside and he ensured I got home safely and didn't stand outside in the cold. When my insurance adjustor called the following day to review the estimate on my car, he informed me that my car was being kept indoors and not outside in the snow. The adjustor had gone to other lots in the same day where he had to unearth vehicles from under the snow. While this was my first (And hopefully, only) experience with Mike's, the adjustor told me that anytime he goes to look at a car in their lot, he is impressed with their kindness, promptness and overall care. I spoke with them today when I had to arrange for my car to be towed to a collision center and then person I spoke with was also very friendly and took care of things quickly. Getting into an accident is an inherently crappy situation but it's nice to know there are people out there who can extend grace and kindness during a difficult time!