I have to say and the most respectful way possible that Hertz is gone downhill to the highest…read moreextent in years, particularly the Hartford Weston Street location. I do not like to downplay any place of business however there are major areas of concern. from reading the reviews that are not being addressed and it's more just like a money grab from dealing within the Uber aspect of this. I will also be following up with a complaint to Uber and it does not stop there because I am writing a lengthy communication which will be sent out to all the higher-ups and BBB I'm not sure how it can go because it only seems like a rotation that you find trying to speak to someone of a higher caliber. so with that being said, this is why I am on yelp. I work within the Uber industry as a part-time job and I am provided services from Hartford only because it's the closest location to me but the manner of how I have been spoken by Keydoe which I've let it slide a lot because you try to give people the benefit of the doubt and try to learn people for who they are, but when it comes to me working and spending my money, my hard earned money. There's a lot of things that need to be taken in a consideration here and I don't think they are especially at this location. I have to say that again. My money is earned not given to me so when I'm investing in a company, which I am investing in Hertz because I pay out of my pocket to rent their vehicles to do my job and to the standards that it should be there's a big area of concern here and when I try to address the concern with one of the representatives I got a tantrum I would say he was more upset at the fact that I was willing to wait and vehicle that they give me service engine light on and other mechanical issues and when I say it had a hole in the floor of the driver side, the rug was completely ripped that was two cars that day that he was trying to give me that we're not up to standard,especially for the price that we were being paid. I've switched my vehicles out three times with the 2nd time being no fault of there's, however the 3rd rental that they tried to give me the was not in a condition to drive on the road so they switched me out into another vehicle which it doesn't appear that the third vehicle was closed out which resulted in Hertz charging my car for two vehicles one that I never even drove off the lot with they switched it out that same day so when it came time to renew, I am being charged for two cars, but I only have one . when I tried to call last week to speak with a manager and I was not addressed and was unable to contact so I went in however, my concerns were weren't taken serious and you get the runaround the vehicles they give you are damaged. They're either not clean properly or is something wrong with it to where they're telling you you need to go and get it repaired or just take the car for the week and bring it back to exchange the following week which I have taken multiple days off of my job to go to Uber to address these concerns and spend hours in the lobby trying to take my concerns up with the representative who will try to fast talk you and talk you into believing what he's saying is right and what you're saying is wrong and then get upset when you don't agree with what it is he wants you to do. I've experienced it firsthand. I have a witness to that to what I have experienced sexual favors being asked l, and as I try to be calm and humble, it took me to another place that I should not have to be with anybody in a place of business. I don't care if I do know you or if I do not know you in a professional world you want to be treated with that, and Hertz Hartford on Weston is everything but that. I have rented vehicles with Hertz for many years and I've always gotten the highest level of appreciation for being a customer. I do not feel appreciated here and I'm really looking into considering going to another state just to rent a vehicle because of the lack of respect carelessness on which how things have been handled I've had to call Hertz many occasions for being overcharged which results to be refunded days later and it keeps happening and now I'm facing being charged for two vehicles when only one is in my possession and the one that they're trying to charge me for I never even took that car so please tell me what is going on with this company and why the manners have changed in which how you deal with people I have multiple people that I could align that has complained on the way the Hartford Hertz is operating and nobody there seems to Care at all. They just take your money and send you on your way. They don't care if you're overcharged they want you to call customer service. They have nothing to do with it but when you call customer service, they're rerouting you back to the location it is a game!

Very dirty car (externally) with strange smell inside. Was incorrectly informed they offer airport…read moretransfers which I would excuse had it not been two different people that told me. Not the most professional staff all around.

AMAZING experience at this Enterprise location in Hartford. Jannette, the Assistant Branch Manager,…read morewas friendly and helpful. I had to contact her a few times to extend my car rental extra weeks, and she was prompt and helpful with all of her responses. Even when I emailed, she was professional and took care of my issues immediately. I don't usually use Enterprise, but I will now in the future. Thanks for a good experience, and for finding me a new company to commit to! Much appreciated in a time of great need....

Absolutely terrible experience. i had a reservation for 11am i got there 10 minutes early and was…read moretold someone is picking up the car at the moment and its not ready. no big deal im 10 min early so i wasn't upset. i'm sitting in the lobby for 40 minutes and the employee calls someone to find out when they will be here. they said another 30 minutes. apparently the car i was suppose to be in came back with damage, understandable that they don't want to give me that car. they claimed they had to go to avon to get another car. so they didn't send anyone to get the car until i was at the location for my pick up. no one ever called me prior to tell me a car wouldn't be available. once your employees knew the car i was suppose to get was damaged they should have reached out to me and mentioned they didn't have anything available for my reservation and gave me a time to come back when the vehicle is ready. instead they wasted well over an hour of my time waiting for a car. i would NOT recommend this company to anyone.

After I was involved in an accident around the I-91 and I-84 interchange I was happy the tow truck…read moredriver dropped me off at Enterprise in East Hartford. From the moment I arrived until they got me on the road, the staff was friendly and courteous. Whole I was on the phone with my insurance company several busy employees stopped to ask if I was being helped. Erica went over the car with me in detail and discussed the plans and coverages with me thoroughly. After a few hours of driving the car later that day I noticed something about it that prompted me to reach out. These things happen sometimes but the Management team was very apologetic and insisted I swap out the car at my convenience. Phil and Travers were very helpful through the process. I just wanted to say that you for their effort and level of care while I navigate a difficult time following the crash.

Easy as 1-2-3! It was a good experience as I usually have with Enterprise. It's very rare I've ever…read moreencountered issues. The rental process was seamless as I reserved the vehicle online for same day pick up. The staff was extremely helpful and polite in person and over the phone. They also have a good process for social distancing in place, I could tell the cleaning standards for each car are being taken seriously. Upon receiving the rental I was informed it was upgraded since my initial selected car was still being cleaned. I happily accepted the free upgrade and it was even quicker returning it! I highly appreciated that my deposit was also returned to me the very next business day. The benefits of being an Enterprise Plus member are good. Enterprise is always my first choice.

We were referred to this service from a friend. It was very easy to arrange for pick up from our…read morehome and airport when I called. Our driver, Alex, was very nice and friendly, and the car was comfortable and clean. He was early to pick up us from home, which gave us time to load our luggage, and picked us up at the airport right where he said he would be. I highly recommend this car service if you should ever need one.

Alex picked me up at 5 am and took me to the Boston Airport. He was on time, car was very clean…read more Most professional and courteous. Felt comfortable with him. Strongly recommend D&I Limo.

Buy your car here! Great cars, great service. Honest, and reliable. You won't be disappointed…read more I don't know why so many reviews are saying they are mean and don't help. I bought my Acura MDX here, the mileage was high, but it has been great so far. I noticed the 2 front tires were bald, so I mentioned it to the sister, and she told James right away. He had me come in same day and ordered 2 different tires, and put them on that week, no problem! Also, I mentioned a mechanical issue with the doors, he said give him a few weeks, he will get it fixed. James is very nice, and his sister even nicer. They offer warranty on engine and transmission and will work on the cars they sell as they know it's high mileage. I am not sure what happened with the other people, but I am very happy working with them. In the end, you get what you pay for, but at least they are willing to help.

High mileage cars for the price as alot of other dealers sell the same cars for with less mileage.read more

Driver was prompt, professional, and polite. It was a late pickup and my student felt safe and…read moreenjoyed the comfortable, clean drive back to school from Bradley airport. KaNard is a great communicator and a pleasure to work with. Highly recommend!

I always leave reviews, positive and constructive. I wish I had better things to say about…read moreScorpion. They are not reliable and the driver was a no-show for our airport trip with the owner offering no assistance or compensation for having to call a last minute Uber and pay a much higher cost. I was very disappointed that we heard nothing until Scorpion tried to confirm they were picking me up at the airport. Needless to say, my trust was broken and I was not using them for my return from the airport. Again, no apologies for the previous week. Things happen, employees don't do their jobs. An apology would have gone a long way, an offer of compensation may have restored my faith. Buyer beware!

Did my brakes and charged me 100s less than a garage…read more Would recommend to anyone for basic oil changes, tires, brakes and tune-ups

I can't recommend Prime Mobile Repair enough! They came right to my house and swapped out my fuel…read morefilter quickly and efficiently. Same day service like this is almost impossible to find these days, but they made it happen and got me back on the road fast. Super convenient, professional, and fair pricing. If you need any mobile auto repair in the Torrington area, don't hesitate to give them a call

As a retired CPM I had the privilege of utilizing Cross Country for 24 years for towing, Snow…read moreremoval, commercial and residential. Mr Sal Senna is a hands on owner of one of the largest Towing businesses in the Hartford, used by AAA, and most Property Management businesses. Fantastic customer service, and can handle all Resdential and Commercial Towing. His Snow removal at Clemens Place was exceptional.

If I could give zero stars I would. They towed my sons car from his apartment complex. We called…read moreto let them know that we were on our way to get it. We called again en-route to say we were 5 minutes out. The dispatcher was very rude. When we got there (nasty area) we called as there was nobody there to get the car. They said someone would be there in 10 minutes. We waited 10 minutes and called again -this went on for 45 minutes and still no assistance. After an hour and 15 minutes they showed up. We weren't informed of the paperwork needed so we ended up having to come back. He got his vehicle and it was damaged. They towed it when he had the emergency brake engaged and now it does not work. NEGLIGENT. We called to let them know and they said they used dollies. If they did it properly we wouldn't have had an issue - the brake worked just fine prior to this. See you in court.

charge me for diagnostic for nothing cause never fix the problem 0 reconmendation ..make too much…read moretrick just to keep your money not resolve your problem ..

Roggi's auto has been a god send to me and my family . I took my moms care on Thursday morning…read morebecause , what her other auto place told her that her cat a converter on her suv was going and they wanted to charge her an arm and a leg . Roggi's not only did they fixed the car and talked to us and provided all the information to us . They always kept us up to date on everything they were doing and how much and what choice's you had. Jeff , Paul and Henry, etc they all are such good people they care . They treat you like family . That's a place where I will take my car or anybody that I know vehicle. Customer service is amazing . Thank you so much Roggi's another job done . You guys rock !!!!!