This is my second time of renting a car from this location. I get called an hour before my pick up…read moretime and am told there's no car available for me. They don't know if there will be any available on the day I have my reservation. There's no respect for your time. I am wondering why they are in business. They are very disappointing.

TL;DR: This location consistently fails to have vehicles ready at scheduled pick-up times…read more I've made two separate reservations at the West Hartford Enterprise and both times, there was no car ready when I arrived. What's the point of making a reservation if they can't honor it? On one occasion, they gave me a smaller vehicle than what I booked -- and they did provide a rate adjustment. Although the workers are nice, this level of service is completely unacceptable. I won't be booking from Enterprise, especially this location again.

They were prompt and helpful. In and out in 25 minutes. Would use them again…read more When we did the walk around, the man who handled that part of the process pointed out the known defects. His part of the paperwork was done.

Cheap Rental, But Absolutely NOT Worth the Headache -- Stay Away from Sixt…read more I strongly regret renting from Sixt. I had seen the negative reviews before booking, but I decided to give them a chance because in 30+ years, I had never had a bad experience with any rental car company before in the US. I should have listened to the reviews. Our nightmare started the second day after we picked up the car. The car suddenly wouldn't start, leaving us stranded in a remote location. We had to wait THREE HOURS for Sixt to send AAA. Three hours of our vacation were completely wasted because Sixt gave us a car that couldn't even reliably start. But the worst part came afterward. Because the car was in such poor condition, we decided to return it two days early. Before returning the car, we contacted both Sixt and Expedia and specifically asked whether we would receive a refund for the two unused days. We were told yes. After we returned the car, the story completely changed. Sixt told us to contact Expedia. Expedia contacted Sixt while I was on the phone and the representative even sent Sixt the email request they asked for. Then the next day Sixt told Expedia that I needed to contact Sixt to process the refund. When I contacted Sixt, they claimed they had never received Expedia's email and told me that I had paid Expedia, not Sixt so I had to go back talking to Expedia. Back and forth. Again and again. Finally, Expedia arranged a three-way call with Sixt. Only then did a Sixt representative--who refused to give me his name--finally tell me that Sixt would NOT refund the two unused days because the rental had been prepaid. Excuse me? If prepaid rentals are non-refundable, why didn't Sixt tell us that when we called BEFORE returning the car and specifically asked about the refund? Instead, we were told that we would get a refund, only to be told afterward that there would be no refund. Whether this was incompetence, poor communication, or simply an attempt to avoid paying the refund, the result was the same: we lost money and wasted hours dealing with Sixt and Expedia. A rental car company should provide a safe, reliable vehicle and stand behind what its employees tell customers. Sixt failed us on both counts. My advice: Don't be tempted by Sixt's low prices. The money you save isn't worth the risk, inconvenience, and frustration. Sixt clearly doesn't care about its customers or the problems it causes them. 1 star -- I would never rent from Sixt again.

They were going to charge me $450.00 to clean some minor dog hair from the front and back seat. So,…read morethey want you to do their job. I will never ever rent from Budget again.

I have to say and the most respectful way possible that Hertz is gone downhill to the highest…read moreextent in years, particularly the Hartford Weston Street location. I do not like to downplay any place of business however there are major areas of concern. from reading the reviews that are not being addressed and it's more just like a money grab from dealing within the Uber aspect of this. I will also be following up with a complaint to Uber and it does not stop there because I am writing a lengthy communication which will be sent out to all the higher-ups and BBB I'm not sure how it can go because it only seems like a rotation that you find trying to speak to someone of a higher caliber. so with that being said, this is why I am on yelp. I work within the Uber industry as a part-time job and I am provided services from Hartford only because it's the closest location to me but the manner of how I have been spoken by Keydoe which I've let it slide a lot because you try to give people the benefit of the doubt and try to learn people for who they are, but when it comes to me working and spending my money, my hard earned money. There's a lot of things that need to be taken in a consideration here and I don't think they are especially at this location. I have to say that again. My money is earned not given to me so when I'm investing in a company, which I am investing in Hertz because I pay out of my pocket to rent their vehicles to do my job and to the standards that it should be there's a big area of concern here and when I try to address the concern with one of the representatives I got a tantrum I would say he was more upset at the fact that I was willing to wait and vehicle that they give me service engine light on and other mechanical issues and when I say it had a hole in the floor of the driver side, the rug was completely ripped that was two cars that day that he was trying to give me that we're not up to standard,especially for the price that we were being paid. I've switched my vehicles out three times with the 2nd time being no fault of there's, however the 3rd rental that they tried to give me the was not in a condition to drive on the road so they switched me out into another vehicle which it doesn't appear that the third vehicle was closed out which resulted in Hertz charging my car for two vehicles one that I never even drove off the lot with they switched it out that same day so when it came time to renew, I am being charged for two cars, but I only have one . when I tried to call last week to speak with a manager and I was not addressed and was unable to contact so I went in however, my concerns were weren't taken serious and you get the runaround the vehicles they give you are damaged. They're either not clean properly or is something wrong with it to where they're telling you you need to go and get it repaired or just take the car for the week and bring it back to exchange the following week which I have taken multiple days off of my job to go to Uber to address these concerns and spend hours in the lobby trying to take my concerns up with the representative who will try to fast talk you and talk you into believing what he's saying is right and what you're saying is wrong and then get upset when you don't agree with what it is he wants you to do. I've experienced it firsthand. I have a witness to that to what I have experienced sexual favors being asked l, and as I try to be calm and humble, it took me to another place that I should not have to be with anybody in a place of business. I don't care if I do know you or if I do not know you in a professional world you want to be treated with that, and Hertz Hartford on Weston is everything but that. I have rented vehicles with Hertz for many years and I've always gotten the highest level of appreciation for being a customer. I do not feel appreciated here and I'm really looking into considering going to another state just to rent a vehicle because of the lack of respect carelessness on which how things have been handled I've had to call Hertz many occasions for being overcharged which results to be refunded days later and it keeps happening and now I'm facing being charged for two vehicles when only one is in my possession and the one that they're trying to charge me for I never even took that car so please tell me what is going on with this company and why the manners have changed in which how you deal with people I have multiple people that I could align that has complained on the way the Hartford Hertz is operating and nobody there seems to Care at all. They just take your money and send you on your way. They don't care if you're overcharged they want you to call customer service. They have nothing to do with it but when you call customer service, they're rerouting you back to the location it is a game!

They just keep hitting my credit card. Do not use Enterprise. Unapproved charges. They keep…read morecharging me for bogus charges that can't be backed up. I hear they have done this to others as well.

I recently got into a small fender bender. I needed to get a rental while my car was being worked…read moreon. Enterprise Rent-A-Car worked with my insurance, I just had to let them know how many days I needed the car and on what day. I also told them I'd prefer a car that's similar to my car, a sedan type of vehicle. I called them to let them know what day I'll be coming to get the rental. They presented me with a white 2020 Hyundai Elantra. This was prefect for me. It took me a minute to get CarPlay to work. It actually needs an authentic Apple cord for CarPlay to work. The car is very easy to navigate and drives very smoothly. They have very basic rules, when it comes to the use of the rental. No smoking in the car, there is a big fine for smoking. Not an issue for me, since I don't smoke, and return the vehicle with as much gas as I received it with. That's it. It's pretty straight forward. If you need additional days beyond the agreement, that's taken care of with a simple phone call. I'm very pleased with Enterprise Rent-A-Car. I'd for sure recommend them if you're looking for a rental.

I don't normally write reviews for corporate locations, but I had to shout out the staff members at…read morethis Enterprise office. Jack picked me up at the auto shop right on time, and helped me with my daughter's car seat, even though he really didn't have to. He is brand new at his job, but you wouldn't know it with how caring and friendly he is. The other employees, Alex and Sasha, were so nice to me and to my daughter, and they helped me get set up with our rental, even though it's really not their responsibility. They even gave me a free upgrade to an SUV, just because I waited for about an hour for things to get sorted. Again, they didn't have to do this! Thank you to the team for making my morning a little bright.

My car was stolen in December, since then I've been renting so that's seven months nonstop rentals…read more Averaging about 400.00 a week. So roughly about 10,000 in 7 and a half months. When I finally decided to return it I was eight hours late. Because of that they charge me for a whole day. When I asked was there something they could do to help me out where I didn't have to pay for a full day. Maybe a late fee or even at a discounted rate I was told very rudely by the representative there was nothing they can do. I've given this business 10,000 dollars of my hard money only to be treated as if I was trying to get over on them. I was told by serval people not to rent from this location being that they were very rude to their customer and at times I did feel it but I don't like change so I went with it. However after this last experience the East Hartford location will never see my business again. I would like to send a special shout out to Alex however he's the only reason I had stayed so long.

Don't do business with this crooked company. I returned a one-way rental to them. The manager tried…read moreto get me to pay for a cracked windshield despite the damage insurance on the truck I had purchased. Then he insisted that I top off the fuel across the street, so I did. After I returned he insisted that it was still low and told me he would charge for the gas. I found out from Penske that he jacked me up for 10 gallons! I also left some personal items in the truck. I tried to get them back, but of course they had mysteriously disappeared. I probably won't do business with Penske again and I certainly won't be going to Toria for any rental needs.