Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great…read moreperson for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up .

Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in…read moreHartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states.

Excellent service at this Hartford, CT airport Alamo Rent a Car. They actually didn't try to…read moreupchaege me and only charged me for what my reservation specified. Delivering what is promised goes a far way with me when traveling. The line wasn't long and the two reps from National moved us all through rather quickly. I like that both car rental companies work as a team. The male agent I dealt with was friendly despite the fact that it was close to midnight. The car was nothing less than perfect. I had to go to southern CT and then over to MA for family events. I enjoyed the ride each time I got in the vehicle. Thanks again for a great experience.

False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

Never again!!! I posted a bad review due to finding someone's dirty underwear in the back of the…read morevehicle and was told I would get TWO days credit - now we are haggling over One day credit - and if I didn't all this would never have happened - 3 calls later and I have no faith - very loyal customer moving on and will NEVER rent another car from them - buyer be ware

It gets worse! After Avis stole my money, charging me for tolls that were not mine, now they seem…read moreunable to delete my account after 5 attempts. The spam mail and account updates just keep coming! Do yourself a favor and avoid this hellish company! My initial review was 2 stars because they did actually give me a car that worked, but now I'm downgrading to 1 star because I can't get rid of them.

Prepping the rental for cleanliness would be a plus. We picked up a Chevy Traverse at Fort Meyers…read moreAirport. Would have been nice if they washed it and filled with washer fluid.

I rented a car and was given a quote of $480. When I picked it up in Las Vegas the guy to counter…read morenever discussed anything and just asked me to sign a few documents what I did not realize was there was a $209 fee that they snuck in there and never explained to me Oh. And one of their employees was walking up and down the waiting line trying to talk people into upgrading to a EV Gross

I had to cancel my flight to Bradley due to weather in Denver - the departure time kept getting…read morepushed back and I wasn't willing to arrive at 2am. When I tried to modify my car rental reservation to a later date, the Expedia agent I got ahold of through chat (I could not get a live person on the phone through Thrifty's customer service) told me we were too close to our reservation time and there was nothing we could do. I understand not being able to cancel, but to not even allow me to change the reservation to a later date is really poor customer service. When I do go back to CT this summer, I will NOT be renting from Thrifty.

Thrifty Rental Car via Expedia has overcharged me and then charged my credit card for the amount…read moretwice. I'm working with the credit card to decline all charges. No one answers the phone at Thrifty and they do not have email. All a consumer can do is write bad reviews and contact the BBB and file a complaint with the Attorney General. Pathetic. I'll never do business with Thrifty again.

We arrived super late in Mother's Day and were worried that they would be closed well after…read moremidnight. However, at 12:20am the gold member banner at the end of an empty room rental car offices had one nice man standing there waiting for us. YAY! We picked a hybrid from a few cars and were off quickly with no problems. In a world of rental car nightmares, this was uncharacteristically easy with no issues. That shouldn't be a surprise, but that's our world. We would definitely rent here again and were happy with this experience. Will Wonders never cease! Thanks for following me, happy summer 2026 yelping! ~Tami in Miami

I had a fantastic experience with this Hertz location. I checked in advance and the rental car was…read moreready for pick up and no waiting in line. It was very easy to turn the car in too.

We reserved our Dollar car through Expedia. At the BDL Hartford airport, the rental car desks are…read moreacross the street in the parking garage. There seem to only be two staff at a time for four desks (Dollar rental was shared with Thrifty). Luckily at 4 p.m. on a Friday there was only one client ahead of us. Our staff was very pleasant and helpful, like telling us we didn't need to pay for toll roads as long as we stayed in CT this trip. As far as car rental experiences go, this one was fairly smooth and convenient.

Terrible, local phone number they list doesnt work. Our reservation was fro a midsize electric SUV,…read morewhen we arrived the agent says "we haven't had electric vehicles here for 2 years", was given a smaller 4 door car but charged the same price. Dollar mailed a "speeding camera infraction", no copy of the alleged infraction and find it was sent a month after the opportunity to dispute it, I paid the infraction and Dollar still charged my credit card $59 plus a $30 "processing fee", although I paid the ticket

Really bad customer service, the woman at the couter made n9 effort to help me telling me it is…read morespring break and that the lot was empty, but even with a reservation they wouldnt honor it. At the counter there was no signs saying no cars available and they kept servucing other clie nts, she offered me pickup trucks when all I needed was a regular sedan. But really she made me feel like it was my fault. Bad service!!!!

The walk from the Terminal to the Rental Car Center kind of sucked, but that's not really…read moreNational's fault. It was super easy to get in a car and go. They didn't have a wide variety of cars, but they did have some Suburbans and such from which to choose. I was going to be hauling a few people around so I was "lucky" to snag a Chrysler Mini-Van. Pickup and drop-off were both pretty easy at the smaller BDL airport, and the staff was nice enough to not be memorable either way. I'd rent here again, well, because bypassing the counter is such a time-saver.

Stopped in because my exhaust was loud..they diagnosed it immediately ..it was the front flex pipe…read more They fixed it the next day. Very quick. Very reasonable price!! I will go here to get my car repaired from now on! Excellent job..friendly and trustworthy!!!!

When got a flat tire and car didn't have a spare had to deal with roadside assistance which they…read morewere rude and requested the supervisor. When got back to Bradley Airport to get another rental, the lady at the desk was rude and unprofessional. Why the hell cars don't have spare tire is my question?

Very easy rental process. My only reason for the 4 star rating was because the car reeked of…read morecigarette smoke. Easy pickup and return.