Chloe @ BDL, thats all I can say. She made my experience with Enterprise incredible. She is a great person for the brand. Her communication and service skills were @ the best I have come across in all my travels. I have traveled many years. 5 star experience this week! Thanks Enterprise Team. A shout out to BDL enterprise- great job with many good employees and some who still need to be developed and step up . read more

Rented from Enterprise for a four day trip from Boston to Connecticut and New York, ending here in Hartford. The experience was a good mini road trip, with no hassles or complexity from our rental. One-way car rentals are always quite a bit more expensive than a round trip, so was pleasantly surprised when finding a luxury car (Audi A4) rental from Enterprise being cheaper than an intermediate rental from competitors. It was for 4 days, with return happening at this location early morning before our flight. The Hartford airport has a modern rental car center, connected to the main terminal via an indoor land bridge. Returning was as simple as following the sign for Enterprise car return, leading us to Level 3 of the big parking garage. The attendant directed us where to park, actually scanned us in, and gave us a receipt right then and there. It was then an easy 5 minute walk to the terminal, taking a long skywalk to departures. The process maybe added 10 minutes to what it would have been if we had just been dropped off at the terminal. Addendum: There are a lot of tollways in Massachusetts, and I should have done a better job of figuring it out before we went...would have saved us time. Growing up in Illinois, I'm old enough to remember the workings of manual toll roads: planning out your route, determining how much cash you would need, and then either getting your loose change or changeable bills ready. During most times of the day, there would be lines so determining what queue was the quickest would add yet another driving decision to your trip. Then bulky transponders came out, allowing you to take the bypass (skipping all the cars in line) if you had a working one. After college, living in Wisconsin meant no tolls since the state has proudly never had them on any of their roads. Thus I didn't really keep track of tolling technology much except for the visits to Illinois for family, or the rare car rental in a toll-heavy state. My experience with rental cars and tolls is what really turned me off using a provided transponder. The concept of rental car agencies providing these were new, so wasn't much regulated then The rental car agencies used the same tact as they do for gas fill-up and collision insurance (liability insurance is already included as part of your rental): push it real hard to unsuspecting customers for convenience, but at very high (and profitable) prices. They would include a transponder in your car, and then offer unlimited tolls, for a daily charge often higher than the daily base rate of the rental itself. They would warn you if you didn't purchase it and either 1) use the transponder through a toll or 2) not pay a toll and thus have the toll agency send a bill to the rental car agency much later, they would fine you an amount much greater than what what you would have originally paid. This wasn't as big a deal when there were still manual toll booths to pay as you go...but with the disappearance of them (Massachusetts no longer has any manual booths...everything is electronic), it became a lot trickier. Thus we've chosen to just skip toll road altogether, but we found that this was a huge time suck...a lot more than anticipated. We were still able to do so on this trip, but added a lot of wasted time and stress. For our next car rental in heavy toll road areas, we will consider this (if renting from Enterprise...guessing its similar for other agencies as well...there just wasn't much documentation on-line before...it seems a lot better now): 1. Get a EZ-Pass transponder from a state that doesn't charge a rental fee (like VA or IL). Once we get the rental, tie the license plate to it, turn off the rental transponder. OR 2. Rent a transponder. Every day that it is used, there is a $3.95 fee, maximum of $19.75 per period i.e. 5 days max), plus the toll itself. OR 3. Some states (like Massachusetts) will just bill to the license plate without penalty. Enterprise will not charge a penalty, but instead just act as if you had used their rented transponder (i.e. $3.95 fee daily plus toll). #3 is the case for a lot of other states as well (CO, FL, TX, NC, GA, WA). Previously, I had conscientiously checked the state site to pay for the toll by license plate before they billed the car owner (rental agency) triggering that massive fine. Good to know that rental agencies have gotten rid of that tactic, either because it was better for the consumer or more likely because they were forced to by the individual states. read more

Enterprise Rent-A-Car - Main counter...too early to be open - Car Rental Near Me - Windsor Locks, Connecticut

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Chloe was amazing! From the moment we walked in, she was welcoming, patient, and super helpful. She went above and beyond to make sure everything was taken care of and that I felt confident with my rental. Customer service like this makes a huge difference. I will be coming back to this location the next time I visit in town! thank you, Chloe! read more

Enterprise car rental is a JOKE! Not only am I owed over $2000 in deposits, but I was able to drive off the lot with a vehicle that didn't have a rental agreement. I called the enterprise office at the airport to extend my rental and they told me that my rental agreement for that vehicle had been closed out because the vehicle was returned the previous Tuesday. I was passed to someone else who continues to argue back and forth with me about a vehicle that was sitting in my driveway. The conversation ended with being told a regional manager will get back to me. Multiple days passed and no one reached out. When I called back days later I was given the same story, I had returned the vehicle, me rental agreement was closed out, and someone higher up would get back to me as there was nothing they could do. A manager never reached out and they refused to give me any rental agreement. How does a 2025 vehicle make it out of the lot without a rental agreement? customer service was nothing but rude, defiant, and arrogant. They made sure to take my money, and I still have not received my deposit back. Since November 2025 I have paid over $2000 in deposits and have not seen one penny back in return. read more

Never any issues. Always GREAT SERVICE! Thank You I forgot to take a picture of the car !! JK ! :0) Thank You read more

Enterprise Rent-A-Car - Car Rental Near Me - Windsor Locks, Connecticut

I am a long time Enterprise client who had a wonderful experience at Bradley International airport with the entire staff. I would like to specifically call out the following people for such great service. Evelyn , Laquita, Zuhab, Erica, Kareen, and Pravav. Thanks and keep up the good service. read more

Good car selection and super grear customer service. They get you in and out of there quickly and have a shuttle bus running regularly to the airport. Net/net one of thw better rental experiences I have had and I travel frequently for work. read more

Enterprise Rent-A-Car - Car Rental Near Me - Windsor Locks, Connecticut

My experience with Avis was horrible. Inconvenient and frustrating. I pick up the vehicle that was prepaid at Avis at BDL. Pick up the car drive home everything ok. Morning rolls around turn on car open the back there is garbage in the back seat and cup holders. Empty soda cans 2 half empty water bottles candy wrappers. I am not happy. I get rid of the trash. Drive 1.8 miles to pick up point pick 2 people up turn off the vehicle load the car and the ENGINE OIL LOW ADD OIL comes on. TOOK two phone calls to actually get someone on the phone to help me no good answers. I tell them I will get oil change because they have no good answer on how to get me another vehicle in a timely manner. Now we are running late for our meeting. Get to the oil change place no oil shows on the dipstick, coolant is low tires are not inflated properly. Great effing fabulous. I return the car after the trip 4 days. Call customer service tell them my issue send pictures invoice for oil change 115.88 ask for reimbursement and discount on the vehicle. They offer reimbursement for the oil change and 25-dollar discount that is the discount I got on the oil change. ARE YOU KIDDING ME. I should have just let the engine blow up, UBER to my destination and left your car on the side of the road and then bill you for the UBER and dispute my Credit Card Charges. Mind you this was a Corporate Perk. I was proactive got maintenance on your car a 25 discount on the oil change, but they offer to give me a $25 discount. YOU GUYS SUCK!! NEVER Again. Disappointed beyond belief. Lillian read more

As car rentals go, they are pretty close to rating a dentist as to say it's a necessary evil that nobody is overly excited to go to. Having said that, the folks here were very polite, helpful and didn't use the high pressure tactics often employed to up-sell extra insurance and the like. I even purchased a whole tank of gas because she was cute and I figured I might use the whole tank this time. Lol. The return was quick and I walked away with a paper receipt within 90 seconds of parking the car at 4:05am. Nice. Enjoy! read more

Not cool Got a truck for our trip, which was dirty when we received it. We did the walk around and the girl said it looked fine. When we got on the road I noticed a small crack in the windshield but did not think anything of it as the girl from the company had not commented on it. Upon return of the vehicle there was apparently an issue with the crack when assessed by a totally different person then we had checked the car out with. They reported to us that it would be "no problem at all" and that all we would need to do is have our insurance cover the cost of the repair/replacement. Live and learn, now I know next time I rent a car to nitpick every small detail. Ironically the inside of the car was filthy with dog hair from whoever had rented it before us, guess I shouldn't have let that go... read more

I pre paid for a full size rental earlier this week. Upon arrival to pick up the vehicle they said I needed to provide them with my personal insurance card. I did not have that on me so I went 45 min home and 45 min back with my insurance card only for them to tell me that was unacceptalbe and they needed to see my ENTIRE INSURANCE PLAN to rent a car. At this point it is too late to call my insurance company and they do not have an app. They offered me a mid size at ZERO price reduction and seemed less than disinterested in helping me. Never again will I rent a car here. read more

From the time I was picked up at the airport by the shuttle bus to getting to the location to pick up the rental car, I received the best service! The bus driver radio to the counter to tell them I was on the bus in route so by the time I got to the counter the agent had my information up on the computer ready for me. They also offer XM service as an add on, which was cool. The whole experience was fast! The driver handle my luggages getting on the bus and getting off the bus. Great! The location is very close to everything like hotels and restaurant so it's in a convenient location. The staff was very friendly and personable! read more

Experience (06/05/20) Yes another horrible experience. I usually rent from dollar or budget or Avis. This time I said I heard good thing about enterprise let me try it. Worst mistake in my life. Me and my friend had just had a horrible experience with Alamo which coincidentally is in the same building as enterprise. Bad impression was off the start. We where in line waiting for some minutes. I believe 4 other people come in after us waiting. Guy from Alamo which is next door and same guy we had bad experience with talked to the couple behind us very rude. Assuming already the worst of them. The people where staying in enterprise line, yet he processed to them rudely and said immediately, you have debit card, they said yes. And the Alamo guys said you can't rent. He wasn't even nice about it just plane out rude. When it was finally out turn my friend who was renting the card gave his Drivers license. A lady(manager) said he's drivers license had a hold to not be able to rent cars. We explain to her it was a mistake by the guy right there in Alamo, last time we try renting but I couldn't drive his car so we had to drive both cars out, leaving his on the parking lot right by the rental. (Not even 5 min walking distance). He assume a drove it when I just sad out with the rental waiting for him. I told her, this time I brought my car so there be no confusion. Lady at first said okay I can take it off. We left me in my car, him with the rental. All I did was get out of the parking lot of the rental right outside the gates to put my gps on. 5 min later while I'm in the high way not far from the rental, I get a call. It was the lady from enterprise telling me( more like a threat) that she was putting a hold on my friends drivers license again because she said she saw me made the switch with cars outside. I told her right away that was impossible since as she was talking I was driving my car and I could prove it. She didn't car and hang up. I felt it was so unfair, so we went back to show her the proof. I had taken picture of my driving the car the moment she called. She didn't seem to care. Tock the car keys rental away from my friend, she wouldn't see reason told us to leave and even called the cops on us. And told us we weren't allow back there ever again. When all we did was try to speak to her. Worst Experiece ever. I am posting the pictures below of her call and me in my car and my friend driving the rental with the times. I also have an audio where it shows how I was trying to speak to her calmly and she just wouldn't care for what I had to say. And kicking us out. read more

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Excellent staff and super fast service. Was in and out in five minutes with an upgrade! read more

Enterprise Rent-A-Car - Car Rental Near Me - Windsor Locks, Connecticut

We've rented cars from Enterprise at Bradley Airport more times than I can count, and I'm happy to recommend them to anyone who will listen. The first time I went there, it was for the low price, but I keep going back for the great service. The airport shuttle is prompt, the shuttle drivers are always congenial, there's seldom a line at the counter, and after you get to the counter a friendly and efficient staff person handles your paperwork and walks through the car inspection with you. All in all, it feels like family -- they even chat about your trip and tell you about their own travel experiences and aspirations. Car return also usually works like a breeze. I didn't appreciate how special this Enterprise location was until the one time I used Hotwire to get a lower rental price than Enterprise was able to offer. The Hotwire rental was from "Number 1", and I was seriously disappointed with the service. The shuttle to the rental counter went fine, but then there was a long line at the rental counter. After I'd been waiting for a while, a staff person called me out of line and instructed me to use a self-service computer to check in for my car. After entering lots of information by pushing letters and digits on a touch screen, the system printed some documents and instructed me to head out to the lot to get my car -- where I had to look for the space and cross several lanes of traffic with my luggage to get to the car. Thanks to Enterprise, I won't ever have that experience again! read more

The staff at Enterprise Rent-A-Car at the Bradley Intl Airport location is great!!! I got a clean and fuel efficient car that ran great! Car was basically new and only had a few hundred miles on it. The shuttle buses from the airport to the car rental area is like 2 minutes away, the staff is very friendly and walk you out to the lot and let you select which car you want. Not pushy on selling "add-ons or upgrades" like many others. They Check-in is really fast, but the drop-off is even faster - I parked the car, got a receipt and got helped into the shuttle in under 1 minute - NO JOKE. Staff was outstanding, extremely friendly and personable. I highly commend the staff at the Bradley location for the way they do business. I will use them every time I need a car when I come in for work. I usually let car rental places fill up gas for me (since its on the company dime and usually could care less) but this time I did fill up before returning it and spent 14$ filling up their fuel efficient car (WAY cheaper to re-fuel yourself). read more

Enterprise Rent-A-Car - Smells like urine - Car Rental Near Me - Windsor Locks, Connecticut

I had a reservation for a Audi Q7 or similar as I prefer luxury cars. I made the reservation on the Enterprise App and got a reasonable rate. It all went sideways when I got to the counter after arrive from the airport. I was greeted and asked if I had a reservation and said yes and gave them my credit card and Drivers license, when another employee interrupted the conversation and said make sure I had my own insurance? I said I always get full coverage which they responded with we need proof of my personal insurance, I said this was not required before on my last reservation which was the same vehicle. My Visa credit card has insurance and would cover, they tried calling but seemed to not have the patience to wait through the automated menu, and now the branch manager Phillip Sarubbi came over and said he could rent me a lower class vehicle without my insurance and apologized that they made a mistake on my last rental and required personal insurance because people have wrecked cars in the past and canceled the cards.... this sounded ridiculous to me and I caved and asked for the lower class vehicle, he then quoted me a higher price and said there was nothing he could do because that is what comes up in their system. Unbelievable! I was not going to be extorted and asked if they could take me to Hertz which was close by and they dropped me off on the highway not even to the entrance. It was really my mistake for not using Hertz which I am a President Circle member. They were able to get me a BMW and on my way with out my personal insurance and at a better rate! I had a great experience my first time at that same Enterprise and only went there because Hertz luxury cars were sold out. My mistake for not sticking with Hertz. Tried calling their complaint line and they could try to get me a car at another location, I said I'd go to Hertz instead. No help! I did send an email to care@enterprise.com and had not received a reply. read more

Excellent customer service at this location! Check in process was so fast, and they were so sweet to my child. When I went out to get my car I met up with the lot guy who gave me 3 different choices available. I made my choice and he pulled the car up and helped me load our luggage into the back while I got my child all buckled in! Also, because of my rental they comped my gas so I didn't have to stop before I returned the car, which was really nice since I was traveling with a little one. Enterprise is usually more expensive, but the price was comparable to the other car rentals. I was glad I chose them, and would definitely use them again! read more

I don't understand how a business can tell you that the total cost will be one thing plus a 20% hold then once you turn in the car the total is higher by 20-30 dollars. I can't do business with businesses that have shady practices and like to pull this same move on a lot of customers who would rather bite their tongue and move on than to cause a ruckus. They get two stars because the car was new. I will never use this company again and it's a loss because my business would make them good business. The gentleman that received our vehicle was very cordial as well. They have efficient shuttles that take you to and from the airport but that's not saying much as all the rental agencies do the same. read more

I picked up a car drove it home on my way the car was shaking really bad I called them up they said no problem we have a car here we can swap it for you so I drove all the way back and picked up the car they had for me drove home and it was worst than the first one . I didn't want to return to the branch I went to so I call customer service and they gave me the runaround long story short I have to stay home because the car they gave me isn't safe and because I don't want to return to the same place. not happy with the experience I would not recommend a company that leaves you hanging. go anywhere but to enterprise for a rental read more

I returned a rental here on 5/2. I had fueled up prior to drop off and on the way to the terminal realized I had lost my glasses. First I thought I lost them at the gas station. After getting to the terminal I thought maybe Enterprise had found them. I called them and WOW they had my glasses and promised to fedex them to me. I got them on 5/4. This is great customer service that I very much appreciate. I hope they keep up the great work. read more

Great service at this location! I have never had such a pleasant return experience. They were quick, helpful and incredibly friendly during the return. As I checked the car for anything I may have forgotten Laura chatted with me and other customers as she worked on checking the vehicles. The shuttle driver, I didn't get her name, was so friendly as well. She rushed over to my mother because she has a lot of trouble walking and helped her with her luggage where we were dropping off the car and as soon as she stopped at the airport she grabbed her bag (and my heavy bag) first to ensure that my mother wouldn't have to carry it. She greeted everyone and smiled as we entered and departed. These two employees are incredible and really go above and beyond! read more

Great customer service and rates are always reasonable. Changed my license and it literally was hassle free to look up my old account and pull my information. A testament to why I prefer enterprise for business and personal trips. Mike and Phillip are both knowledgeable, pleasant to deal with, on top of their game, and to boot sharp dressed individuals who seem eager to help! Great job! read more

I can't believe I'm leaving a review for a rental car company! This service was so phenomenal, I just had to! I rent a lot of cars at different places and I was blown away by how fantastic the whole process was. The customer service was outstanding, the employees were all so friendly and made the entire process a breeze! I will definitely be renting from this location again! read more

Enterprise is an A-OK car renting experience Had a destination weekend to CT to see Duran Duran & just needed a car for something like 12 hrs so I could get to the show..... price was the deciding factor & Enterprise was the cheapest advertised Car was as expected - extreme basic was all I needed & that's exactly what I got - I've noticed most places upgrade you automatically but I guess these guys had enough of the basic cars around to give me what I had ordered & that was fine Easy & quick to pickup - which was appreciated since I was on a time crunch to get to a concert, the staff were nice as could be & made sure I had directions to everywhere I needed Even though their office is not open 24 hrs, they have a deal w/ LAZ airport shuttle so I could drop off my car w/ them at the ungodly hour of 4:30am & get over to the airport, no worries Not really sure what I'd consider stellar or 5-star worthy but I feel comfortable saying this place was A-OK & I'd def consider using them again read more

So... Where do I begin with how AMAZING Tim is? When my girlfriend and I pulled in, in the middle of the night on Christmas Eve, I was a LITTLE tired, slightly hangry and not a very great person. Tim helped my girlfriend and I get into a truck (since there were no cars available). At first we were a little pooped about that, but it ended up being perfect since it snowed for our entire stay. When we came back to drop off the truck in the new year, I was confused with total we were being charged. Thank goodness we had TIM again because he soothed my inner grump and helped us AGAIN. Thank you Tim, and thank you enterprise for having such an amazing staff. read more

This is YOUR place to rent a car. The service, courtesy, accessibility, transportation back to the hotel are laudable. These are minor compared to the care and concern they showed us. We developed a flat tire to our rental. In Rutland, VT, the left front tire was down to 22 psi. The other three tires were 36 or 37. So, we quickly pumped it back to a safe amount and drove through VT to Connecticut. The Enterprise people asked us if we felt safe doing so. (We had called them while driving through Vermont. We left the diagnostic screen on in the vehicle showing the status of all of the tires during the drive back. I felt we could successfully make it on this 3 hour drive. We did.) The staff at the rental office were more than amenable to adjust the cost of the overall fee for us. I did not even consider asking them to do so. THIS is a tipping point for us: excellent customer service. We will rent again from Enterprise. These people were pleasant, smiling and full of energy. Rent from this agency...they will take excellent care of you! read more

So... Check-in and check-out went well, but it was everything in between that was not so good. Ok, so it rained the entire time I was in Connecticut. I know, not Enterprise's fault. However, the windshield was so bad (either soap residue or bad wipers), it was a danger to drive. Again, the rain cannot be controlled, but proper maintenance on windshield (to include wipers) would have made this a good experience. As it stands, it just seems like the were wanting an accident to occur. read more

I booked online at costco travel...we got a pretty good rate. At the pick up counter Jason suggested an upgrade. I don't usually go for it but he had a Ford Fusion hybrid, that he assured me would save us money on fuel. It was a new vehicle and there was plenty of room for the six foot five driver. Jason was right, we were very pleased. I was charged exactly what was expected. Pick up and return was super easy. I would recommend and would use again. Jason was not only a dapper fellow, but knowledgeable and very nice. What a rockstar. read more

Tip top. Nice service. Not the heavy sell on extras that I've come to expect. Very reasonably priced for the area.

Very helpful and cooperative. The main enterprise rental CSR told me I COULD NOT do a one way drop from this location to Pittsfield, MA. but Heather and her colleagues said it was no problem. Got me in and out in the usual fashion. There was a slight SNAFU later (they lost the car at their Pittsfield location) and Heather called me to confirm the vehicle description, etc. but she was very nice and helpful. read more

From the shuttle all the way to the end all of the employees were helpful and courteous. No pushy salesman, no needless paperwork, technology and customer care hand in hand. Highly recommended read more

I must say, I travel for business many weeks out of the year. And in the last several months my company switched to using Enterprise..I have to say that their cars are much smaller and very limited with bells and whistles than the previous company for the same rate. Also, I was not too happy that a blue 3 door Elantra was suggested for me. And when I refused it I was told that most young people having fun like getting that car....REALLY! Another thing, the car was not as clean as I've seen before...I was told that the car was run through the car wash...I pointed out how it still looked rough (rims-still dirty...water spots-all over the car)..but was assured that was good...REALLY! read more

Our flight arrived about 1 hr after Enterprise officially closed. They were so kind as to still provide a shuttle and open the office for us. Our rental car, a Kia Sol, was in very nice condition and served us well for the 6 days we drove it. The return process went quickly and without any glitches/drama. Oh, and the value was great. This was a Very Fine experience. Thanks Enterprise! read more

At least you can reach a live person on the phone (your cell or the airport's courtesy phones) which is better than most of the other car rental companies at Bradley, which often ring for longer than it takes for their shuttle to arrive. However, like all the others, when you're returning, don't expect to be dropped at departures. Forget curbside check-in. You'll have to schlep your luggage up to the next level. That's not so bad if you have only a rolling carry-on or a backpack, but if you're less than optimally mobile or have two large suitcases (maybe you're flying Southwest?) you're greatly inconvenienced. Also, unless you're flying Delta or American, you end up much further from your ticket counter than if you'd been brought to the departure level, as any truly service oriented company would do. read more

In many exchanges here, I have tidings of great service and clean, safe cars to rent. Always friendly and efficient, I've always had flawless service at reasonable prices. Just say no to the add ons for insurance and fueling. read more

It was both good and bad. The representative at the counter misrepresented the pre-paid gas option, specifically telling me that the purchase would be for the amount of gas used. Of course, the option really is for the entire tank. I called customer service and they removed the pre-paid gas option from my rental immediate without any hassle. I appreciated that, but was still disappointed with the counter misrepresentation. read more

For a location JUST off the car rental path... The service and expediency is without compare. Price is standard but I have been given free upgrades related to time I come in (late). Always smiling and happy to see me. I highly recommend this location!!! Delton B read more

Rose is one in million! Love this place she worked with KJ from another Enterprise in New London CT. to make my rental seamless after a redeye flight with 2 kids. Kudos to you both ladies! read more

The experience at Enterprise/Bradley Field is exceptional. I have used them more than 20 times, always being given great service. The shuttle buses are quick to respond, the staff is very friendly and many, many times I am given an upgrade on the car reserved at no additional charge (when available). They walk you out to the lot to select which car you want. Check-in is really fast, and drop-off is even faster. As in all rental cars, you want to top off your gas tank before returning the vehicle. Unless you are terribly late for a flight, it is ALWAYS cheaper to re-fuel yourself. read more