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    Enterprise Rent-A-Car

    3.8 (135 reviews)
    Closed 4:00 am - 12:30 AM (Next day)
    Updated 1 month ago

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    Ray R.

    Never any issues. Always GREAT SERVICE! Thank You I forgot to take a picture of the car !! JK ! :0) Thank You

    Mark N.

    Good car selection and super grear customer service. They get you in and out of there quickly and have a shuttle bus running regularly to the airport. Net/net one of thw better rental experiences I have had and I travel frequently for work.

    Shows me driving my own car. My friend driving the rental, and the time when the picture was taken

    Experience (06/05/20) Yes another horrible experience. I usually rent from dollar or budget or Avis. This time I said I heard good thing about enterprise let me try it. Worst mistake in my life. Me and my friend had just had a horrible experience with Alamo which coincidentally is in the same building as enterprise. Bad impression was off the start. We where in line waiting for some minutes. I believe 4 other people come in after us waiting. Guy from Alamo which is next door and same guy we had bad experience with talked to the couple behind us very rude. Assuming already the worst of them. The people where staying in enterprise line, yet he processed to them rudely and said immediately, you have debit card, they said yes. And the Alamo guys said you can't rent. He wasn't even nice about it just plane out rude. When it was finally out turn my friend who was renting the card gave his Drivers license. A lady(manager) said he's drivers license had a hold to not be able to rent cars. We explain to her it was a mistake by the guy right there in Alamo, last time we try renting but I couldn't drive his car so we had to drive both cars out, leaving his on the parking lot right by the rental. (Not even 5 min walking distance). He assume a drove it when I just sad out with the rental waiting for him. I told her, this time I brought my car so there be no confusion. Lady at first said okay I can take it off. We left me in my car, him with the rental. All I did was get out of the parking lot of the rental right outside the gates to put my gps on. 5 min later while I'm in the high way not far from the rental, I get a call. It was the lady from enterprise telling me( more like a threat) that she was putting a hold on my friends drivers license again because she said she saw me made the switch with cars outside. I told her right away that was impossible since as she was talking I was driving my car and I could prove it. She didn't car and hang up. I felt it was so unfair, so we went back to show her the proof. I had taken picture of my driving the car the moment she called. She didn't seem to care. Tock the car keys rental away from my friend, she wouldn't see reason told us to leave and even called the cops on us. And told us we weren't allow back there ever again. When all we did was try to speak to her. Worst Experiece ever. I am posting the pictures below of her call and me in my car and my friend driving the rental with the times. I also have an audio where it shows how I was trying to speak to her calmly and she just wouldn't care for what I had to say. And kicking us out.

    Ralph S.

    Excellent staff and super fast service. Was in and out in five minutes with an upgrade!

    Smells like urine

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    4 months ago

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    8 years ago

    Tip top. Nice service. Not the heavy sell on extras that I've come to expect. Very reasonably priced for the area.

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    Page 1 of 4

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I was recently in Hartford and the manager went above and beyond when we came in at 11:00pm on a Sunday.

    Mentioned in 10 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    3.7(97 reviews)
    0.0 mi

    Excellent service at this Hartford, CT airport Alamo Rent a Car. They actually didn't try to…read moreupchaege me and only charged me for what my reservation specified. Delivering what is promised goes a far way with me when traveling. The line wasn't long and the two reps from National moved us all through rather quickly. I like that both car rental companies work as a team. The male agent I dealt with was friendly despite the fact that it was close to midnight. The car was nothing less than perfect. I had to go to southern CT and then over to MA for family events. I enjoyed the ride each time I got in the vehicle. Thanks again for a great experience.

    False $150 toll charges applied without verification 10 days after return!!!…read more please write a 1-star review for Alamo Rent A Car at the Hartford airport: My reservation was from October 9th to 11th. I drove the car within CT to attend the family weekend at the Hotchkiss School. On October 18th, I received a receipt and a notification from my credit card that I was charged $150.9 for toll charges. I was very confused because I've been to Hotchkiss School many times and there are no tolls on the way from the airport. The person at the desk also confirmed when I was taking the car on Oct. 9th. And what toll charges add up to $150 in two days?! So I opened the receipt only to find that the tolls were all the way in Ohio. If any human being was even checking the record, they would see that I picked up and returned the car at the Hartford airport, and the mileage they recorded would not indicate that I drove all the way to Ohio from Connecticut, and back. But they didn't check. They didn't call me. They just charged my credit card.

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    Alamo Rent A Car
    Alamo Rent A Car
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    Advantage Rent A Car

    Advantage Rent A Car

    2.0(4 reviews)
    0.7 mi

    My wife and I are frequent travellers, and we rent cars often. We have used a variety of different…read morecompanies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport. Note* We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide. LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD). We declined but he persisted that it would be very difficult to avoid the tolls which have very expensive penalties if you go through even once. He specifically said that besides the toll charge each time you go through there is a $25 penalty if you don't have the E-Z Toll Pass. Which, FYI, I just went onto the Colorado E 470 Toll Website to see if that was accurate, and it is not. It is a $5 late fee, not $25. The $25 is if you don't pay after several notices and months of tardiness. So that was lie #1. LORENZO said that "if you don't go through any tolls, the amount will be refunded." Based on that condition, we accepted and agreed on the rental. WE WENT THROUGH NO TOLLS; WE AVOIDED ALL TOLLS DURING THE TRIP. Upon returning, we awaited our rental invoice watching to see if that E-Z Toll charge would still be on the bill. Sure enough it was! Which we had a feeling it would be. So we phoned the 1-800 number on the invoice and spoke to a representative to file a complaint and ask for the refund. After explaining the situation, the agent was not able to authorize a refund. So I asked to speak to a supervisor or manager to resolve the issue. He escalated the complaint to a Denver manager (Natalie) to make a decision. He gave me a complaint number, and said the Denver manager would phone us back outside of 48 hours. We left us at that on Thursday evening. As of Monday evening, we had not yet received a call back (surprise surprise), so I called the 1-800 number again. The new agent informed me the Denver manager had made a decision on the complaint not to honour the refund. He didn't have a reason to the decision or why they hadn't returned the call. So, I explained the details again to him. He didn't seem to care. I asked him if he thought it was okay for Advantage employees to lie to their customers? He was quiet and didn't know what to say. I asked to speak to his supervisor. It took over 30 minutes, and the agent kept coming on saying she was busy but could I hold. Eventually, he even said the supervisor authorized a 20% refund. I said it was 100%, or I wasn't getting off the phone. I was transferred to a Sara G. (she wouldn't give us her last name), but her employee number is #30661. She was the top supervisor. But who knows if anything they told us is true. She was very hard to understand, the sound was quiet and muffled. She quickly went into a long 'fine print' rant saying the contract was already closed, and the Denver Manager had made the decision not to give a refund, and that she could only offer us a 50% refund on the charge. I declined. I again asked her if it was okay that the Denver agent Lorenzo straight up lied to us? She didn't address my question... We didn't use one toll, and in fact it was really easy to travel around Colorado and the Southwest without going through any tolls. This is a really short version of everything that was said, but in short an employee lied to us, the company didn't honour their commitment, and don't care that they are scamming customers. In the end, she gave us an ultimatum: take the 50% refund, or the call would be disconnected. How is that for customer service? We took the refund, but we will absolutely, 100%, NEVER USE Advantage Rental Car Ever Again. Customer retention is important in business, android word of mouth. No matter how big the company is.

    they do honor their booking price, and my waiting time was very short…read more staff :were very professional and are not very pushy for added coverage. cars:are new and extremely clean. (very comparable to Hertz imho) Return: very quick and you will be out within seconds of returning the car and their airport shuttle will puck you up with very little waiting. last note: it was a nice experience renting from them, in addition they did NOT do a credit score check as Thrifty car rental does (without mentioning it what so ever on their website).

    Enterprise Rent-A-Car - carrental - Updated May 2026

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