King Grey nearly ruined our wedding day. We scheduled King Grey to run three laps from pickups…read morespots in Springfield to our wedding venue. After the first group boarded and say that was everyone, the driver took that as that was the whole wedding - and after dropping them off, he went home! We had 100 guests stranded at a hotel waiting on a bus that didn't come back. Neither the driver nor King Grey management provided a day of point of contact so we had no way of getting in touch. fortunately Michael's Limo (another nearly service) agreed to pick up the guests within the hour and saved the day. The worst part was that when I booked King Grey, they told me that other services in the area weren't "reliable". If only I knew they were talking about themselves! King Grey did refund me the full cost of the shuttle for the mistake (thus the second star) but I much rather would have had the wedding go as planned than have gone through this.

I booked with King Ward for a grade school field trip, and experienced great service. The staff are…read moreprofessionals, and respond promptly via fax, phone, and e-mail. Our driver was a professional - friendly and accommodating. The coach itself was immaculate upon boarding. The DVD player worked well, and the seats were comfortable with plenty of foot room. Will definitely recommend them to friends, and will book again in the future.

Took a bus trip to a Yankee game today…read more Driver rating - 4 stars-nice smooth fast ride. We ran into a big backup in Danbury, he jumped off the highway, made a few zigs and zags and got us onto 684 easy as can be. Nice driving on tight street corners in the Bronx. If only he had more of a personality he'd have rated 5 stars - he was kind of quiet Bus rating - 2 stars Bus seemed old and out of kilter. We rode on Bus #43, and the second TV monitor on the right was terrible - it blinked off and on the whole trip. On the way home there was a major malfunction of the Air Conditioning that had water pouring out of the overhead bins onto many passengers. Some of the water was brownish and disgusting. Must have been some sort of a drainage issue. So how did they "fix it"? Easy- they shut off the overhead AC on a day that saw triple digits of temperature.

I used constitution coach for my wedding--they handled transportation for about 100 people. I find…read morethat transportation seems to be the one issue that comes up at every wedding. It went perfectly with this company. They were able to provide 55 passenger buses for a very reasonable price. I also kept making last minute changes, Darren was so easy to work with. He told me not to worry and we could make changes as often as needed. Most importantly the buses arrived early, got everyone where they needed to be, and were clean and air conditioned.

We hired the First Student to pick-up and drop-off our wedding guests in May 2016. They were…read morerecommended to us by our venue coordinator at Harrington Farm in Princeton MA. We rented two school buses and they were both modern and clean and picked-up and dropped-off our guests on time to and from DoubleTree Inn in Leominster to Harrington Farm in Princeton MA which is about 25 min. one way. Except, we, the bride and the groom were left behind after the wedding was over. This was an honest mistake by the drivers and we understand that. We ended up driving back to the hotel by ourselves and was able to arrive safely. I had flagged this to First Student and while initially I was getting the runaround over the phone, they eventually made it right by offering me a small credit. Overall, we're satisfied with their service and the quality of their buses.

Peter Pan Bus Lines, CT Transit Express Lost and Found customer service is the absolute worst...if…read moreI could give "0" stars I would. On Monday I left my phone on the 918 Hartford to Willimantic bus. I called and left a message because you can't talk to a human...especially at a company such as PP Bus Lines because they know they have horrible customer service and are tired of people bitching at them. 6 phone calls and three emails later over the course of the last 5 days and they don't even have the decency to return and or acknowledge I've called or emailed. Not surprised at all they have a 1.9 out of 10 score and I hope my review brings it down to 1.8. CT Transit should consider finding another company that maybe would treat there riders better.

It's frustrating not receiving boarding passes via email especially after setting up a account and…read moreapp to make matters worse when I reach out to customer service which is email only they respond back with we have sent boarding passes to email when they have not good the drivers tablet worked and was able to pull up my passes Not sure if the driver was to blame but we had a near miss with a tractor trailer but the driver definitly seemed to have a extra sense and preemptively took swift action and narrowly avoided a horrible collision the bus we were on seemed like it needed some mechanical attention but aside from these gripes Peter Pan has been alright I imagine the profit margins are slim in this industry and they always are cheaper then trains no matter how you slice it between NYC and Worcester or Boston I guess I just like trains more and am willing to pay the difference going forward

Had a ticket for a bus at an airport in Boston heading to Falmouth. Flight was delayed several…read moretimes so now I'm landing after the last bus has already left for the evening. Any reasonable trustworthy company would refund the ticket; I submitted proof of the delays and provided my flight information. They refuse to refund even though this is literally out of my control. So I've contacted my bank and reported it for a charge back. Stop taking advantage of your customers. If I could give zero stars I would. Too many companies jump at any opportunity to rob their customers. Enjoy dealing with my bank.

worst ever! I have been trying to commute to and from work from Amherst to Springfield and back for…read morea year spending on average $800 + per month. The bus is NEVER ON TIME! I am ALWAY LATE! Whenever I say something to the driver about being 20-40 minutes late getting back to Amherst, they say "So? What do you want me to do?" This is after they change the routes and go to other stops first without informing the riders. My concerns and complaints are alway met with Aggression and Attitude and my emails go unanswered. THEY DONT HAVE A PHONE NUMBER TO CALL FOR A REASON! THEY DONT WANT TO HEAR FROM ANYONE ABOUT THEIR SERVICE OR THEIR DRIVERS! IF I COULD RIDE PVTA I WOULD!!!

Amazing service. I highly recommend it. The drivers are very kind and the service excellent.read more

The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

What a great experience!!! Fair pricing and WAY easier that driving yourself. Exceptional…read morecommunication from the office and the drivers on the days of transport. We used Michael's for transport to and from the cruise terminal in NYC and it was the absolute best decision we could have made. Eddie and Dan were both fantastic drivers that kept us safe and made the whole process so easy. We would definitely use them again!!

Party Bus -14 passenger…read more My in laws 40th wedding anniversary was in Jan 2026 and we booked this limo to take them to nyc to have dinner and dessert. Jon was amazing helping us book this event and worked with us to reschedule it a few times due to snow storms I recommend you ask for Ed the driver !! What an amazing experience from this man. He was very helpful and kind and just was a go with the flow gentleman. My whole family - party of 12 enjoyed our 10 hour day because he made it so smooth. I know of this company because they service my children school and have had such a good reputation Highly recommend you book them for a relaxing evening out on the town

The bus driver did not stop the bus and I had to drive an hour out of my way to retrieve my…read moredaughter who was in tears ( causing me to miss an important family event), as he refused to let them off after breezing past their bus stop. The bus company refused to take any responsibility for this which was very disappointing. Be alert for your bus stop!

Took Concord Trailways from Concord to NYC. Seats are very comfortable--plenty of room, spaced…read moreout, much more comfortable that even premium seats on a plane. Travel time is no more than any other means of getting to NYC and you can work/read/watch video the whole way.

Our child has been on Valley for four years going to school, and she had the most amazing bus…read moredriver on #5 (Ms. Moe). Very friendly, always on time, and safe. We would track our child on Life360, and she never went over the speed limit, and our child always mentioned how comfortable she was being on a drive on the bus. Never late for school - in time to have breakfast before her classes start. All the kids we've spoken to (our child's friends) love her as well. Runs a tight ship, and also fun with the kids.

Worst bus company ever! I've called countless times over an incident report resulting in my child…read moregetting kicked off the bus for a few days. The only person I could get ahold of was the manager Marge who was no help, told me I would have to talk to the bus driver to resolve it. After taking my callback number a couple times & still no word from the bus driver, the manager ensures me an apology should be fine as the bus drivers are understanding. Yet they STILL denied my child on the bus!! I CALLED AGAIN after I heard from her school that the bus won't take her, the manager tells me to call back at a certain time to talk to the bus driver as they will be back in the building at that time. I called back on the dot & she sends me straight to the bus drivers voicemail. I called back asking to speak to the bus driver directly instead of going to voicemail & she tells me the bus driver has left for the day!! She had taken my number countless times to have the bus driver call me back, knew I've been trying to get in touch with the driver & yet I cannot get ahold of them!! I don't know what's worse, the management or the way this is being handled!!! Like the manager MARGE said "Kids are kids!!" How hard is it to call back a concerned mother??? Please make it make sense. If I could give this place negative stars I would! I've never dealt with such terrible service!! Needs new management!

Been on a couple trips with them and they've been great. People have been friendly and courteous…read more Not a big fan of the assigned seating, but its not a huge enough deal to make me steer clear. Even the one time they canceled they gave plenty of notice, unlike another company I've used.

Booked with them. Expectations and prices were clear. Everyone was polite, prompt with answering…read morequestions. Would happily use again.