King Grey nearly ruined our wedding day. We scheduled King Grey to run three laps from pickups…read morespots in Springfield to our wedding venue. After the first group boarded and say that was everyone, the driver took that as that was the whole wedding - and after dropping them off, he went home! We had 100 guests stranded at a hotel waiting on a bus that didn't come back. Neither the driver nor King Grey management provided a day of point of contact so we had no way of getting in touch. fortunately Michael's Limo (another nearly service) agreed to pick up the guests within the hour and saved the day. The worst part was that when I booked King Grey, they told me that other services in the area weren't "reliable". If only I knew they were talking about themselves! King Grey did refund me the full cost of the shuttle for the mistake (thus the second star) but I much rather would have had the wedding go as planned than have gone through this.

I booked with King Ward for a grade school field trip, and experienced great service. The staff are…read moreprofessionals, and respond promptly via fax, phone, and e-mail. Our driver was a professional - friendly and accommodating. The coach itself was immaculate upon boarding. The DVD player worked well, and the seats were comfortable with plenty of foot room. Will definitely recommend them to friends, and will book again in the future.

Took a bus trip to a Yankee game today…read more Driver rating - 4 stars-nice smooth fast ride. We ran into a big backup in Danbury, he jumped off the highway, made a few zigs and zags and got us onto 684 easy as can be. Nice driving on tight street corners in the Bronx. If only he had more of a personality he'd have rated 5 stars - he was kind of quiet Bus rating - 2 stars Bus seemed old and out of kilter. We rode on Bus #43, and the second TV monitor on the right was terrible - it blinked off and on the whole trip. On the way home there was a major malfunction of the Air Conditioning that had water pouring out of the overhead bins onto many passengers. Some of the water was brownish and disgusting. Must have been some sort of a drainage issue. So how did they "fix it"? Easy- they shut off the overhead AC on a day that saw triple digits of temperature.

I used constitution coach for my wedding--they handled transportation for about 100 people. I find…read morethat transportation seems to be the one issue that comes up at every wedding. It went perfectly with this company. They were able to provide 55 passenger buses for a very reasonable price. I also kept making last minute changes, Darren was so easy to work with. He told me not to worry and we could make changes as often as needed. Most importantly the buses arrived early, got everyone where they needed to be, and were clean and air conditioned.

We hired the First Student to pick-up and drop-off our wedding guests in May 2016. They were…read morerecommended to us by our venue coordinator at Harrington Farm in Princeton MA. We rented two school buses and they were both modern and clean and picked-up and dropped-off our guests on time to and from DoubleTree Inn in Leominster to Harrington Farm in Princeton MA which is about 25 min. one way. Except, we, the bride and the groom were left behind after the wedding was over. This was an honest mistake by the drivers and we understand that. We ended up driving back to the hotel by ourselves and was able to arrive safely. I had flagged this to First Student and while initially I was getting the runaround over the phone, they eventually made it right by offering me a small credit. Overall, we're satisfied with their service and the quality of their buses.

I learned early on that there was no direct commercial flights from Hartford (BDL) to Boston (BOS)…read more Time to check other options. The most feasible way to get from Hartford, CT to downtown Boston, MA was sitting on a private charter bus. I also checked Amtrak but they don't have a direct schedule between the two cities. And so, I initially found and booked FlixBus, but they cancelled my ticket 2 weeks before my arrival. I found Peter Pan Bus lines, which claimed to be the largest private charter bus in the New England area. Thought that was pretty cool and way more reliable than FlixBus. With that said, I was glad they had the same itinerary and provided a direct route to Boston without any stops. And of course, the price was pretty nice at $29, comparative to getting an Uber or Lyft. This is where these private bus companies shine over Uber and Lyft. Upon arrival that morning, I found the bus depot that was in the back of the Hartford Union Amtrak station. Thankfully my Uber drove past the area so I knew where to go instead of trying to find it. Only issue that we had was the fact that the initial bus we boarded had no functioning central air conditioning. So we sat in that warm hid thing for about 10 minutes before we switched buses, which made it way more comfortable the second time around. I had my electronic ticket out for the bus driver, Whom had a scanner and just scanned my phone and it was easy. Too easy in fact. The overall experience here at the Peter Pan Bus lines was pretty good and typical. They provided me with the basic ticket in which is what I paid for, physically transporting me from Hartford, CT to downtown Boston, MA. The trip took about 2 hours from departure to arrival. The driver was friendly as I boarded and exited the private charter bus. The seats were plush and definitely like a small private plane, with two seats per row. All rows came with an electric outlet, so you can charge your devices while riding the bus. I took full advantage of that and it was a good amenity to have on board. During my ride over, we took the main interstates and main thoroughfare straight into downtown Boston, arriving at the South station precisely on schedule. I chose the 9:30am departure and it arrived at 11:30am. The seats were pretty comfortable and had a good time just decompressing on what transpired over the last few days of getting up at 4am and putting out 26.2 miles over the course of 5 days in 5 different states. Now it was time to just chill out and enjoy the rest of my trip in Boston on a chill Saturday morning in May 2022. Other than the no air conditioning on the first bus, everything was smooth on this trip. This Peter Pan Bus line ran from Hartford, CT to Boston MA. It's base in CT was the union station terminal and in Boston, the south station. They have an online reservation system, so you would need to book your travel ahead of time before departure. That means they accept major credit cards only. Although I'm not sure whether or not they have a ticket booth inside the building of Union Station Hartford, but possibly you can buy it with cash if you are in Hartford and need a coach bus to get you where you want to go out of Hartford, CT. I'm not sure if they have overnight parking or any parking here, because it's a bus terminal. I'm sure they have something here, like a park and ride facility nearby, so it makes sense to have parking for people who make trips in and out of Hartford and don't want to commute that far each way. For those of you that use public transportation, Hartford has its own local bus system to get you to union station and Amtrak station is located here as well. No matter how you travel in New England, consider the Peter Pan bus lines for your travel. It'll Save money on everything and you can sleep on the bus. I did that and it was nice. 5.0 stars for the overall experience, even with the switch of the buses. Everything was on time. Prices was good too. Support local! A

Hartford bus station on Oct 17th Saturday at 220pm. Peter pan bus services didn't have a…read morerepresentative to assist customers, a little gurl kept coming out from the back stating her mom was not available. I was at the station for 2 hours waiting and didn't see not one adult representative while customers approached, just the little girl explaining why her mom wasn't available.

Had a ticket for a bus at an airport in Boston heading to Falmouth. Flight was delayed several…read moretimes so now I'm landing after the last bus has already left for the evening. Any reasonable trustworthy company would refund the ticket; I submitted proof of the delays and provided my flight information. They refuse to refund even though this is literally out of my control. So I've contacted my bank and reported it for a charge back. Stop taking advantage of your customers. If I could give zero stars I would. Too many companies jump at any opportunity to rob their customers. Enjoy dealing with my bank.

worst ever! I have been trying to commute to and from work from Amherst to Springfield and back for…read morea year spending on average $800 + per month. The bus is NEVER ON TIME! I am ALWAY LATE! Whenever I say something to the driver about being 20-40 minutes late getting back to Amherst, they say "So? What do you want me to do?" This is after they change the routes and go to other stops first without informing the riders. My concerns and complaints are alway met with Aggression and Attitude and my emails go unanswered. THEY DONT HAVE A PHONE NUMBER TO CALL FOR A REASON! THEY DONT WANT TO HEAR FROM ANYONE ABOUT THEIR SERVICE OR THEIR DRIVERS! IF I COULD RIDE PVTA I WOULD!!!

Amazing service. I highly recommend it. The drivers are very kind and the service excellent.read more

The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

What a great experience!!! Fair pricing and WAY easier that driving yourself. Exceptional…read morecommunication from the office and the drivers on the days of transport. We used Michael's for transport to and from the cruise terminal in NYC and it was the absolute best decision we could have made. Eddie and Dan were both fantastic drivers that kept us safe and made the whole process so easy. We would definitely use them again!!

Party Bus -14 passenger…read more My in laws 40th wedding anniversary was in Jan 2026 and we booked this limo to take them to nyc to have dinner and dessert. Jon was amazing helping us book this event and worked with us to reschedule it a few times due to snow storms I recommend you ask for Ed the driver !! What an amazing experience from this man. He was very helpful and kind and just was a go with the flow gentleman. My whole family - party of 12 enjoyed our 10 hour day because he made it so smooth. I know of this company because they service my children school and have had such a good reputation Highly recommend you book them for a relaxing evening out on the town

The bus driver did not stop the bus and I had to drive an hour out of my way to retrieve my…read moredaughter who was in tears ( causing me to miss an important family event), as he refused to let them off after breezing past their bus stop. The bus company refused to take any responsibility for this which was very disappointing. Be alert for your bus stop!

Took Concord Trailways from Concord to NYC. Seats are very comfortable--plenty of room, spaced…read moreout, much more comfortable that even premium seats on a plane. Travel time is no more than any other means of getting to NYC and you can work/read/watch video the whole way.

Our child has been on Valley for four years going to school, and she had the most amazing bus…read moredriver on #5 (Ms. Moe). Very friendly, always on time, and safe. We would track our child on Life360, and she never went over the speed limit, and our child always mentioned how comfortable she was being on a drive on the bus. Never late for school - in time to have breakfast before her classes start. All the kids we've spoken to (our child's friends) love her as well. Runs a tight ship, and also fun with the kids.

thank you so much for getting our kids home safe year after year so many things going on in this…read moreworld and just greatful for the drivers and boss for being amazing and understanding thank you

Been on a couple trips with them and they've been great. People have been friendly and courteous…read more Not a big fan of the assigned seating, but its not a huge enough deal to make me steer clear. Even the one time they canceled they gave plenty of notice, unlike another company I've used.

Booked with them. Expectations and prices were clear. Everyone was polite, prompt with answering…read morequestions. Would happily use again.