Do not rent from this company. We had made reservations to Orlando and jetblur cancelled our flight…read morebecause of weather so we called the Sixt car rental and explained what happened and they said it didnt matter who cancelled but they would charge a $100 cancellation fee which is crazy that they would not honor that request. No matter what we tried they did not want to reimburse us fot that cancellation fee even though it wasnt our fault. I will NEVER rent from this company ever again.

I was a bit skeptical as this was my first rental with SIXT…read more Location was easy to find, very clean and looked to be well managed. My renting agent, Richard was very gracious and ensured I had the right vehicle for my needs. Looks management has addressed any employee concerns as my experience with some folks mentioned in other reviews was very cordial and I had no monetary or other issues when renting or returning. Perhaps any lemons were either discarded or turned into lemonade. I reserved the car online which was super easy too. I will 100% rent from this location again, and thanks SIXT team for making my entire experience first rate.

My car was totaled in an accident in March. I've rented three times from this location. My…read moreinsurance made the reservations, and everything went smoothly. The crew at this office are fantastic! Friends & extremely professional, with on-time pickups. I was upgraded at no extra charge the first time as they didn't have any mid-sized cars on the lot. I recommend getting the insurance! I scraped up the cargo van - the insurance cost far less than the repairs would have! I will definitely rent here again. Highly recommended.

The car we rented was disgusting- it smelled so much like weed we had to keep our windows cracked…read morethe whole time. The alignment was also bad from the minute we drove it off. We called several times to get it replaced but they refused. After we returned it, they had the nerve to say we caused the damage and started harassing us for payment to get it fixed. I will never rent from this branch again.

I will not be renting again from Avis, I prepaid for my Orlando rental $1077, returned it 2 hours…read moreearly and the total ended up being $907 but the $170 is non refundable....RIDICULOUS! So I prepay and you get your $ months ahead of my rental and then I return it 2 hours early and I'm penalized $170. I guess it was in the fine print THAT NO ONE READS BY THE WAY, That's just bad business! I'll never rent from Avis or any other company they're affiliated with like Budget, Payless or Zipcar! You could have saved a loyal customer but chose not to.

Excellent experience. The manager Matt was extremely polite and very helpful. I had a great…read moreexperience at that location. He totally made me aware of everything on the car and was kind enough to give me higher car than the one I booked. I was extremely happy to rent from his location. On retiring to the New York location the experience was totally different. That's a whole other story. Would recommend Matt and the West Springfield location anytime.

My car broke down on the Mass Pike and I was desperate to get to my Uncle's funeral. I was treated…read moreso kindly and they went out of their way to accommodate my needs. I am so grateful to Enterprise and I will continue to rent from them in the future.

I used to rent from them when ever I needed a rental. However the past year the service and…read morequality have been highly over rated.

The worst car rental service of all time! Costumer service has no idea what the word hospitality…read moremeans! Hang up on you. Charge you indirectly notified! Worst company you could ever deal with this day and age! Don't just read my reviews ....they're all 1 star for a reason ....enterprise wins ! Hertz is disgustingly disgusting. Will never use again

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

This place worked out well for my needs. I placed an order online and picked the car up without…read moreissue. Brought the car back a week later (with 500 extra miles) and the transaction was done. They had reasonable prices and don't charge extra for mileage. The guy working, believe his name was Matt, was professional and courteous. The location is tiny, but it's attached to a gigantic La Quinta Hotel you can easily see from the highway. One side note: Always make sure you've looked over the entire car, inside and out, before driving off the Avis parking lot. Tell the employee if you notice any scratches, dents, or other damages on the car before you leave!

I have had great service at this Springfield MA location, 100 Congress St continuously over a…read morenumber of years The location is a short walk from the new Springfield MA train station I always use this location when coming to Western MA

Today we took a wine and cheese trolly excursion with Scarlet leading the tour and Bernie at the…read morewheel. We made our way through classic New England small towns with a lovely fall view at every turn. For our first stop, we sampled wine and cheese at Hardwick winery while also being welcomed and lead through the historic main house by the owner himself. After a quaint lunch in Hardwick center (a cafe in the post office!), the farmer of Round Table Farm's creamery gave us an educational walkthrough of the facility and "caves". We sample their cheese products and met the cute goats. The trip was well arranged, nicely paced, and filled with knowledge along the way. Scarlett has a passion for her region that she was eager to share with pep and appreciation. Bernie was a pure gentleman and a smooth driver when the roads occasionally became windy or bumpy. Both were sincere and charming in their roles on the tour. Not only would I recommend taking a trip, I'm 1000% going on more. What a great day they made for us!!

From the owner: At Bygone Excursions, we believe in celebrating local culture and supporting small businesses. Our…read moremeticulously curated tours offer an intimate group experience like no other. Here’s what you can expect: 1. Personalized Tours: Each excursion is thoughtfully designed to cater to your interests. Whether you’re a wine connoisseur, a craft beer enthusiast, or simply someone who loves exploring off-the-beaten-path locales, we’ve got you covered. 2. Expert Guidance: Our team has collaborated closely with local experts, ensuring that you’ll uncover hidden treasures that even seasoned travelers might miss. Say goodbye to generic tours—this is an adventure tailored just for you. 3. Monthly Departures: Mark your calendars! Our dedicated tours take place monthly, allowing you to immerse yourself in the beauty of New England throughout the year.