They will randomly charge your credit card a year later for "fees" STAY AWAY! They won't say what the fees are for. But they will charge you $5 here, $45 here, $120 next month... This place is a scam. read more

This place is a scam! They falsely charge you thousands of dollars for fake damage without and proof or any notice to you. When you call to dispute the charge they can't find any records and they say they'll get back to you but they never do. The other reviews prove that they do this regularly to scam credit cards and insurance. This place needs to be shut down and all employees should be investigated for fraud!!!! Stay away and never using enterprise again! read more

STOP! Do not rent from FRA airport Enterprise! Predatory Business! We returned from our drive to be acosted by a small army of personnel that pulled flashlights out to look for dings. They found one, but it was unbelieveably slight. You could only see them with a flashlight! Though I checked the car when I rented, I would have not seen this small a ding. They waved the earlier car (German) through without checking and then proceeded to give us (American) the Gestapo treatment. The charge was $1000. I fought it off once through my credit card, but they refiled with a different amount (so it snuck through the system). read more

Enterprise - Car Rental Near Me

I was overcharged for a one day rental at Frankfurt airport for a broken electric car I did not order. In fact my original order was for a gas car but they claimed only that EV was available. The car broke down and they billed me for not only the jump start and moving of the EV but for 3 extra days. A 93 euro rental turned into a 730 euro repair bill for those broken electric car. read more

Rental Agreement 1X33K0 (Sindelfingen) - I rented a car for one day from Enterprise Sindelfingen and returned it out of hours at Frankfurt Hahn Airport. Enterprise alleged wheel damage but provided no proof (no photos, report, or repair quote) and ignored all my emails. In the last 24 hours, they tried to withdraw €1,150 from my account three times while the claim was disputed -- I was lucky to use a debit card; otherwise, the money could be gone. I've filed a complaint with ECRCS for my €250 deposit and compensation. Take detailed photos and videos of every part of the car, time-stamped, and be very careful with payment methods -- their behaviour borders on fraud and communication is non-existent. read more

I am so upset I didn't read the reviews. They are 1000 percent on the mark. This place is run like a shop in East Germany. Long lines, incompetent employees, and a hard sell on insurance. It took 90 minutes for me to get a car! Never ever again. read more

ABSURD OVERCHARGES FOR "DAMAGE" TO THE POINT OF BEING A SCAM, AND TERRIBLE SERVICE. Very slow - waited in line both times I used them. Then, I was charged 2000 euro for a rubber scuff mark left by a bike tire on a the bumper when I was parked - no paint damage or dent as you can see in the photo they sent - posted the photos on google reviews because i didn't see an option here! They were extremely rude to the point of being hostile about it at the drop off despite the fact that I wasn't trying to argue about it (didn't know about the absurd charge amount yet at that point). They also have been inflexible and difficult as I have tried to contact customer service. I would not mind paying whatever it would cost to buff out the scuff but they are just generating money here, far more than the actual cost, and their customer service has been truly abysmal. Also, FYI, the American Branch of Enterprise is much better to work with and more reasonable. This is SPECIFIC TO THE GERMAN BRANCH. read more

We had a great experience there, service was quick and reliable, lines were not very long, and everyone spoke perfect English. One employee, Zeliha, was especially amazing and helped us with our issues. read more

I gave 1 out of 5 since the system wouldn't allow a -5 or 0 rating. Me and a couple friends from Canada rented a Volvo XC90 from Enterprise Frankfurt Airport Sep 16-26, 2023. Let's get a couple things out of the way before the boring review ;) 1. When we returned the car, we got dinged for rim damage (minor curbage) that we didn't do. The assistant manager on duty when we returned the car was determined to pin the damage on us and no matter how we tried to explain to him the damage wasn't our doing, he said since we couldn't provide proof (photo of the said rim with date/time stamp coincide with when we picked up the car), there was nothing he could do but to submit a damage claim against us. We were appalled and reiterated when we picked up the car, no one from Enterprise did a walk-around with us, and we shouldn't be held liable for this rim damage. He did not care. He went on and said in Germany, it's against the law to repair damaged rims, they had to replace the rim with a new one. An email of the claim Enterprise filed against us came to my inbox weeks after (mid-Oct), cost to replace the rim with admin fees is over 1,500€!! We were again puzzled at this amount as this kind of minor curbage can be repaired in Canada for ~$200, it's not like the rim is heavily damaged or bent and its integrity is compromised. And even if they were to replace with a new OEM one, no way a single Volvo alloy costs 1,500€! -4 stars 2. We got a speeding ticket while in Stuttgart, doing 49km/hr in a 40 zone! Our excuse was we were tired and hungry and was tryna quickly grab dinner. Enterprise sent us a bill, again an invoice in my inbox in October, for a 30€ admin fee for the speeding ticket, which is fine I thought initially, if they were to take care of the ticket for me, but that's not the case. I was asked to keep an eye on snail mail for the ticket and paying Enterprise the admin fee does not mean they are going to settle the speeding ticket for me, maybe that's the norm how rental companies deal with speeding ticket? -2 stars 3. With the unjust rim damage claim against us by this assistant manager fresh in our minds, where we felt was pure cash-grab by Enterprise or the assistant manager simply wanted us to own this because he missed it with the previous renter who actually damaged the rim; and before we left, the same assistant manager asked us to leave a 5/5 review online for our rental experience with Enterprise Rent-a-Car. WOW, JUST WOW -4 stars Total= -5/5 stars (the - is our gift to him) as requested by the assistant manager at Frankfurt Airport Enterprise Rent-a-Car. Now onto the dry and boring part: Located in the lower level of Frankfurt Airport, and along with other rental companies, the Enterprise Rent-a-Car counter is easy to find, along with a couple others (National and Alamo?)they share the space and each have their own counter. I booked a "Audi A6 Avant (6MT) or similar" weeks in advanced and when I got there, only available was the XC90, a MB C180 Wagon, and a VW Arteon Wagon. We picked the XC thinking it is Volvo's flagship so should be decent. After some paperwork, we were given the key to the XC and off we go to the garage where the car is located, we were the only ones down there and that how our journey began. The XC is nice as expected, not fully loaded but it does have some niceties ie. air suspension that makes the tall SUV more hunkered down while on the Autobahn. One thing we didn't expect was the car has a 185km/hr limit and wouldn't go beyond that no matter how heavy my right foot is, huge drawback as anyone who's driven on the Autobahn knows you need at least 200km/hr to keep up. That's alright, we didn't get too many opportunities to do WOT during our road trip from Frankfurt to Nurburgring to Stuttgart to Munich to Wurzburg and back to Frankfurt. Overall the XC is a very nice ride, or maybe it's the nicely paved German roads, more so than the air suspension, or both ;) Back to the claim, since we used Amex for this rental, it is now dealing with Enterprise on behalf of us, I've notified Enterprise of this last week and I told them specifically this kind of non-sense is uncalled for and there's no way I am going to let this stress me and my friends out trying to defend ourselves and sort this out, thank god for Amex; although this is still on-going and we may still end up owning at least part of it, at least we are relieved we didn't end up having to deal with the process. read more

This is by far the worst experience I've ever had at any car rental place in the world. I waited 1.5 hours in line to get my car. It was a nightmare and people were about to riot until two other ppl showed up. Even so, it was like the department of passing the buck around there. Ugh... read more

Enterprise - More than 1.5 hours wait... One person serving 20 people in line... - Car Rental Near Me

utterly horrible experience. very disrespectful treatment of customers and lied about the availability--or lack thereof--of the car we reserved and PREPAID for. kept trying to sell us on a more expensive car. DO NOT PATRONIZE THIS BUSINESS, take your business literally anywhere else. read more

COMPLETE SCAM OPERATION Booked a car for 32 days two months ahead of time. Confirmed availability three times. Upon arrival at the airport early in the morning no cars in the booked category available. One hour later we receive a beat up and dirty Jeep with the gas tank half empty. Car breaks down a few hundred kilometers later. No replacement car for two days, nobody at Enterprise knows what to do. All we hear are false promises and lie after lie. We have to travel five hours on a bus to get a replacement car. Two days of our holidays wasted, close to 40 phone calls to find a solution, tons of expenses on our end, included a hotel stay. Credit card charge much higher than the contract (they claim they can't issue a contract for more than 28 days so if you rent for longer you will not see your total price), additional charges for services that we never ordered/received. Not to mention, no compensation for not having a car offered. It takes nearly 2 months to make this right. Finally received a reimbursement after bringing the issue to the CEO of the company. read more

***BUYER BEWARE*** Would not use enterprise in Germany again. Picking up the car was fairly easy. Although, I will say that the pick-up area is quite dimly lit. We were a tad disappointed that the upgrade we paid for was seemingly not available but were eager to be on our way. Returning the vehicle was where the trouble started. Be sure to leave plenty of extra time to advocate for yourself when they try and charge you for non-existent damage and for "missing fuel" even though you stopped to get gas. Judging by the other comments here, this is not an uncommon occurrence. They charged the guy in front of us $1,000 euros for a scratch on the bumper. Which we thought was sort of odd. Until they told us that there was damage to our vehicle. **record scratch** Whaaaat? No way! My companion asked to see the "damage". They told him it wasn't visible from the exterior of the vehicle-- he needed to get into the car and look at just the right angle to see the damage. It was so small, and indistinct that it easily could have been a bug, a piece of dirt, etc. When we pointed out that this invisible windshield damage could have been there before hand, because you could not see it from the exterior of the car or notice it as a driver or passenger, we were told they would never put a car on the road with a defect and anyway we were responsible to notice damage before taking the vehicle. How you are supposed to see invisible damage is beyond me, but there you have it! We did not continue to fight them because we had purchased the very $$$ CDW and after they were done fleecing the guy in front of us, we were running uncomfortably close to our flight. THEN they tried to charge us $20 euros for "missing gas" even though we were able to produce a receipt for gas paid within a few KMs of the airport. They did drop that charge. Not the way we wanted to end an otherwise lovely trip to Germany. read more

Beware!!!! We will NEVER do business with them again! They are scamming people out of money. When we waited in a very long line to pick up our car we began talking to a gentleman behind us. He said to be careful and to take pictures of your car as they are known to charge you a damage fee. That is what happened to us. $1000 for an invisible scratch!!!!! Our only recourse is to warn others to not use them!!!! I would recommend you use another place. Enterprise may seem to have the lowest price but we ended up paying a lot more and that could happen to you too. read more

We had a wonderful experience renting our car for 12 days from Enterprise/Alamo in Frankfurt. We checked in and picked up our car at the Frankfurt Airport. We were greeted by Demir Mavric who spoke English very well, which was a relief to us since we spoke very little German. Demir listened to our requests and worked to find the car that best met our needs and our budget. Demir was friendly, personable and professional and we felt fortunate to have him assist us. When we picked up the car, Karina assisted us to became familiar with the car and provided us with directions and recommendations. She was friendly and professional and was also able to answer all of our questions. When we returned the car to the Frankfurt Airport, we were greeted by Fatih Tanis who was also very friendly and professional and made the return process go very smoothly. If we ever return to Germany, we will definitely use Enterprise/Alamo again. Thank you Demir, Karina and Fatih for providing us with such GREAT service! read more

This is just a terrible company. Another terrible experience with Enterprise from a customer service rep who refused to book a car at the counter for me because it would take 10-20minutes of his time. My wife reserved a car online at the Frankfurt airport using the Enterprise app, under her name and "enterprise plus" customer number through the app. When we arrived at the counter, we asked to put me on the rental since only I can drive a manual. The rep told us that's not possible without charging us another 100 euro because the car was reserved under my wife's enterprise plus number. Since we use Enterprise a lot in the US, we told him that Enterprise has a policy of allowing free addition of the spouse drivers. He said he couldn't honor that because we used the Enterprise app and her enterprise plus number, which locks a reservation to only one person (unless u pay of course). Never heard of that the many times we rented with Enterprise in the US. So we just asked him to rebook the reservation under my name only. At which point he told us that it would take him too long and he won't books us at the counter since it would take 10-20 min of his time. We then called the US customer service number for help. Where a supervisor named William told me that "Enterprise just sells its name to other rental car companies in Europe. These companies don't have to follow any Enterprise policies." Apparently, Enterprise just gets paid to put their good US rep on bad international companies looking to gouge US travelers. William very nicely told me that Enterprise won't support any US customers out of the US, even though we booked through their App and the rental place says Enterprise! We booked next door with Hertz. read more

Enterprise charged my credit card with €350 for no given reason. That was about 2 Months after my rental with hertz. I immediately tried to get in touch with them, so I called up Enterprise at Terminal 2, where I got the car from and when I finally came through I explained to the lady that I was confused over the charge and wanted to know why and what exactly my credit card was charged for. She simply hung up the phone. I called the regular customer service and asked them about the charge and they told me that they don't have any information about me or whatsoever and that I should report this incident to my bank. She also mentioned that they've had a lot of credit card frauds coming out of frankfurt airport lately. Enterprise and Hertz are actually working hand in hand sharing the same counter and staff and have absolutely nothing to do with the company you know from US. read more

***FRAUD ALERT*** Don't rent from here. A month after returning a rental from the Frankfurt Airport I was sent a bill for 800 Euros. When I asked for an english translation of the estimate, they refused. They also said that I was responsible for the repair to a hypothetic state, meaning they did not intend to complete the repair I was being charged to complete. They were planning only to take the money. I am trying to escalate to Enterprise via their US offices. BTW - You are required to sign off on the car condition BEFORE you get the keys. The parking lot is 300 meters away, and their is no attendant in the dimly lit lot. The hypothetical repair if for a scraped wheel that looked to me like dirt. RIDICULOUS!!! read more

Fraud Fraud,, don't rent your car from here they'll bill your card for a lot of hidden fees & fake stuff.. I got billed for car Bluetooth, returning the car full full full of gas!!! Are you serious, weekly fee for renting the car for 2 weeks the hidden fees were $1100 dollars.. read what the manager told me about the gas charge that I had to bring the car (empty). read more

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Booked via Expedia, apparently this doesn't work in Germany Enterprise (I paid for full car insurance to Expedia, however according to Frankfurt airport Enterprise Car Rental: "we don't work with brokers" and insurance you purchased is not valid). The contract I had to sign was in German - I had no idea what I was signing (response from FRA Enterprise: "Ah, englishmen, we don't have contract in English, only German, you're in Germany understand?"). read more

I would like to start out by saying the 2 people at the rental counter were great! Very helpful, friendly and they saved my butt (more on that later). I rented a Mercedes C200d one way to Kaiserslautern and it was wonderful. Great car. It wasn't until I returned the car the following day when the problem started. The woman went through the car and said 'everything looked great, until she noticed a small (3cm) scrape mark on the front bumper. I advised that the scratch was not from me, but she filled out an accident report anyways. Based on other reviews here, I sure am glad that Kira in Frankfurt convinced me to purchase the full coverage insurance, otherwise I would have been out $800. What a scam. Never again Enterprise. By the way, I purchased this through Costco Travel and I will make sure they are aware of my dissatisfaction. read more

I was a little nervous after reading the reviews - AFTER booking. Fortunately, everything went really smoothly. Customer service was excellent. The car was beautiful (I asked for just a convertible and was given a c-class Mercedes convertible!). Things I'd change: -the AdBlue light came on. I feel they should have added that prior to my getting the vehicle -I wish they would have showed me how to use everything in the car before sending me on my way. I had to ask a couple times for pretty standard things before taking off. read more

***If you do not have time to read the full review, here is the short version: Frankfurt Airport Enterprise was great, MUNICH AIRPORT ENTERPRISE is absolutely horrible! Please stay away! They bring shame to the Enterprise brand!*** My wife and I rented from Enterprise Germany from 9/21 to 9/24 (P/U in FRA and D/O in MUC). We had reserved our car for pick up at 11:00pm as we were trying to mindful of delays, however everything was smooth, and we actually drove away with the A4 around 8:30pm. On the contract however it still states that it was picked up at 11:00pm. I must add here that I am a loyal Enterprise customer and has been an emerald club member for many years. I have rented from Enterprise all over North America in over 30 cities. Never had I had a complain. The price isn't always the cheapest, but I thought professionalism and excellence should be compensated for. That is also why I am so made at the situation. The point of me saying this is, it is very common for me to pick up a vehicle at an Enterprise location in North America before my reservation time, but the agent would leave the reservation time unchanged to give me a few more hours. It probably happens over half of the time. I loved this feature as I never thought a couple of hours would make or break the deal, but it always adds that human touch to the transaction. Everything was fine with the vehicle, and when it was time to return although I had the previous experience of letting me use I later than normal but to contract time. I still wanted to call to ensure. I called the Munich Enterprise airport more than 10 times between 8pm and 8:30pm on me and my wife's phone, nobody picked up. This is an international airport's enterprise for god sake! I even used my wife's phone as I was worried there was something wrong with my phone. So, I thought I will follow the contract time and return by 11:00pm. I returned the vehicle around 10:30pm and was told by the agent in the return que to just leave the vehicle in the spot and someone will take care of it. Again, this is always the case in North America Enterprise and especially in airports, so I thought this was fine. In hindsight, I should have stayed around and ensured the rental got closed. The next morning, I got an email message from Enterprise saying that they had close the rental and charged me for an extra day because the rental was returned on Sept 25 at 6:12am. I emailed them right back saying this was wrong and showed them the contract and my phone log to indicate I had tried to reach them. The response was slow at best and in the end they told me the transaction has been closed and had to transfer to another department. I waited patiently but literally got no response and even though I continue to email I still get no response. I am usually not really the man to complain about things but this is ridiculous. The rental probably cost me maybe just under CAD$100 which is not something I cannot handle but it's the simple fact of Enterprise not honoring what is ON PAPER IN BLACK AND WHITE and also lie to me (which is what I am assuming with closing my rental the next day instead of when I returned it, or it is simply incapable of them running a proper rental car branch). At this point, I was not pleased but still politely informed them of the mistake, which I am fine with as everyone makes them. I even showed my rental contract and phone log to prove it. It is the unprofessional demeanor afterward that really pissed me off. This was on my contract, plain and simple. The simple thing is to honor what had been identified to the contract. I do not understand why they would treat me this way. Enterprise Munich/Germany, if you are willing to contact me to rectify the situation. I will adjust the review accordingly. Until then, I will ensure all my friends and family know of the poor business ethics of your location and all the online communities I can find as well. read more

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Only giving one star as I can't give a zero. As many other reviews have stated, they try to rip you off for damage you didn't cause. Take pictures before taking ownership of car. Take pictures of any damages with employee present before taking car. Frankfurt location tried to scam me until she understood I didn't care and my worldwide company partner of Enterprise would be fighting her tooth and nail for this so called damage. Only then, did she say, we will let this go. Too funny. As a national executive Elite for the past fews years, next time I'm in Germany, I will be renting from someone else. read more

The worst from the worst experience. Calling per days to extend our rental and none picks up the phone, didn't reply any of our e mails or fax. So far there is only ONE phone number in Frankfurt to get through this company and any one ever answered the phone to us in 3 days. Def the worst experience we had, we will never use them again. A total nightmare. read more

Avoid!!!! CREDIT CARD FRAUD ! ! ! ! i have not been using my credit card for a long time and soon after i booked with enterprise in Frankfurt i had another charge from Dubai which has been reported and money refunded however reading some other reviews I'm 100% sure read more

We chose Enterprise when traveling through Germany because of our great experiences back stateside. Both the representatives at the front desk in the airport and the desk in the parking garage spoke great English and were very professional. The rental itself(Audi A4) was basically brand new and very clean. We returned the car back to the airport before business hours. Everything about the rental until then was great. Landing back in Chicago, I received an email invoice stating I was charged an additional $266 for additional insurance and coverages that I had differed. After several emails and phone calls, I was still unable to correct the situation. Apparently the US customer service department for Enterprise is unable to access any information about international reservations and the Frankfurt office would not return my emails. The only thing I could do was dispute the charge with my bank. I will not rent from Enterprise again. Be cautious renting from this location! read more

After reading the other reviews on Yelp, I admittedly was a bit skeptical of renting from Enterprise at the Frankfurt Airport. However, at 6 AM after getting my bags from our flight, I met Anna at the Enterprise counter and she was terrific. With a smile and quite good English, Anna got my agreement ready in short order and directed me to the garage where I met Eren and Mary. Both of these young team members got me into a new Volvo station wagon and on my way as fast as you can imagine. Both were helpful with exiting the airport directions and quite pelasant for it being so early (6:30 AM) on a Friday morning. The car we rented was excellent and upon return to the Frankfurt airport for our return flight back to the U.S., we were greeted with the same courteous reception (sorry, I don't remember the gentleman's name) I would expect from Enterprise in America. All in all, another successful rental experience with Enterprise. After my initial skepticism, I now would highly recommend this location to any future travelers looking to rent cars at the Frankfurt Airport. read more

Please beware! I booked a rental car through National where I have status. On our previous visit we were booked through Europcar and had a great experience. In the past we often used Hertz in Frankfurt. Never any problems. This time around we were sent to Enterprise. We got a Mercedes with hatch back. Upon return the agent inspected the car and stated that we were in an accident and pointed out a barely visible scratch on a fender. (We took photos.). He informed us that the car would have to be "repaired" and we would be charged €850. We were not in an accident. We mostly parked at my mom's house and otherwise drove. The "damage" is on the right front fender which is away from the street while parked. We will have to fight the charge. read more

Posted for Terminal 1 and 2 since customer service is the same for both. As long as everything happens as it should, this branch of Enterprise is great. If ANYTHING goes wrong, they have the worst customer service I have experienced ever. At rental, they were very helpful, they upgraded us (maybe because bigger cars are less in demand because of the high gas prices). And here was the first problem. The representative convinced me to buy a full tank of gas because their gas prices were considerably cheaper. Turns out that because they gave me a diesel that their gas prices were actually much more expensive. Then while driving, a rock hit our windshield on the Autobahn and it cracked. We could still drive the car but I wanted to see what we needed to do as far as reporting the accident and taking care of insurance before we showed up at the airport. I tried to get hold of customer support for two weeks. When i got someone on the phone they always told me that 'the right person will call you back' but they never did. When trying to call the airport location, they just don't answer the phone. Finally one day before leaving and after being on the phone, on my vacation, for two hours I got hold of the right person in the terminal and got everything straightened out. I was to drop the car off as normal, the return process would only takes 5-10 minuets more for a damage report and I would not miss my flight. Returning the car took about 45 minuets, so good thing we got to the airport extra early. The rep checking us back in could not give us an invoice because the insurance deductible was over his limit and he needed a manager to sign off. So he said he would email the invoice to me and I would have it before I take off. Two weeks later I still did not have an invoice even after repeatedly calling and again, mostly not getting through. I also needed damage reports, estimates and invoices for insurance. That was also a very hard thing to get. They are so unorganized, so unprofessional. In the US I called the US customer Service department that deals with International rentals and they said "someone will call you back in 24 hours! This will go the the Vice President's desk!" Nothing. I got a great deal, I had a great car, but the experience was horrible and still not over. read more

Be aware. Rip off with check in. They charge big extra fee if you travel in the E U.. I transported a carpet in the trunk. Some lint or hairs left in the trunk area. They wanted 65 euro for extra cleaning. What a joke. I rentedv2 weeks. Never again such rip off company. 2 weeks car rental means 2 weeks usage. They are just a scam shop. Avoid them. read more

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We rented a car during our stay in Germany in late September 2018. The lady at the customer service counter at the airport was very nice. Our car was great as well. When we returned the car we were told that the only charge on our debit/credit card would be for the prepaid gas option we choose at the time of renting. We have been back for a month now and Enterprise has charged our debit/credit card several times with small dollar amounts. They range between $20-$40. We have been calling Enterprise in Germany several times but only get the "run around". No one knows why our card keep getting charged and no one seems to be able to help. Instead we are getting connected to employees who don't have an answer either, speak little to no English, or we are told to call a different number. Now we have been told that they can only help via email. I was very excited first when we rented a car through this company but this experience is more than a turn off! Our bank blocked our debit/credit card yesterday because of suspicious charges and we are now waiting to get a new one... There are several car rental companies and I for sure won't use Enterprise the next time. read more

Unfortunately, I must confirm out of personal experience that this company is charging clients for damage to the car in an aggressive way. In our case the charge was for 500 Euros, totally unjustified. Don't rent from here. Attenzione: questo operatore addebita ai clienti per danni esigui al veicolo cifre del tutto ingiustificate: nel mio caso, un danno puramente estetico ad un cerchione del veicolo - un graffio - è stato posto a mio carico per 500 Euro (il cerchione nuovo dei veicolo che ho guidato costa meno della metà !). read more

I had to wait in line 2 hours. Then, they did not have the car I reserved. They gave me an oversized, underpowered van/wagon which felt dangerously under stable on the autobahn. read more

The check-in experience was excellent. It was fast and professional. I usually am leery of buying the full damage waiver coverage, but was warned by the representative who gave me our car that I could be charged 500 Euro for each and every small scratch, which seemed odd to me, so I bought the full damage waiver coverage (a little over 200 Euro for six days). Boy am I glad I did (see below). The car itself (a Mercedes C180) was fine, though I rented a Premium vehicle that promised to be an Audi A6 or equivalent, which I would expect to be an E-class rather than a C-class Mercedes. Still, the car suited our needs. Returning the car to Frankfurt airport was a ridiculous experience however. First, you must wait there with the car until a detailed (and I mean fine tooth comb) inspection of your vehicle is completed (regardless of how late you are for your flight). After the inspection I was asked about a supposed "rock chip." I did not notice any rock chips (or any damage to the vehicle whatsoever) on my journey, so I questioned the alleged chip. This was more out of principle since I had purchased the damage waiver coverage. I asked to see the "chip." I was taken back to the car and it was explained that the damage was not visible from the outside. From the inside of the vehicle I was shown what appeared to be a grayish line on an otherwise bug splattered windshield that was maybe 5-10 mm in length. There was no "star-shape" or other break visible as would be typical of a rock chip. To date I am unsure whether this was an actual rock chip or the remains of an insect of some kind. If it was not a bug splat I am almost certain it did not occur while I rented the car. I argued with the staff, that (had I not purchased the damage coverage) I should not be charged for damage that would be invisible to the naked eye on a walk-around of the car. Indeed, the car's pick-up location is considerably darker than the location where the vehicle is dropped off. The staff seemed almost disappointed that I had purchased the damage waiver coverage. Incidentally, I had witnessed the customer just before me being charged 1,000 Euro for a small scratch that was noticed on inspection. Look, I don't know if this is common in the German car rental business, but this behavior needs to stop. We have many transit options in Germany and there is now significant car rental competition. Our otherwise very pleasant and enjoyable trip was concluded with a poor customer service experience. You are here to serve and please customers, not fleece them and pass on the costs of normal wear and tear and routine maintenance to the unsuspecting customer. Definitely not renting from Enterprise in Europe in the future. I will avoid them now at home as well. read more

FRAUD Never rent from Frankfurt TXL Airport again. after 5 days from the car return, they sent me invoice charge 1000 er. I never thought I have to pay anything, I was just thinking they will return my deposit of 1000 er. I sent email with photos to ask them why charged me, (the photos taken from different angle at the car returning that was no show any damage, this for in case) after the email they sent me a list of charge and refund 179.23 er with three photos of the vehicle, one is the back of the vehicle, the other two is the front. The two photos shows underneath the bumper little scratch, but the two photos scratched not match each other. In my photos doesn't see any damaged, FRAUD FRAUD read more

i would Enterprise o star if available. Please due don' rent a car from this unbelievable Company. I have had many cars rented but not wit Enterprise (it will the first and last). We where charged an unbelievable price for a "minor" scratch that was only visible with a "blue Light" after we dropped it of. Moahmand checked the Car before , not wit a blue Light, but after. What a bunch of Robbers. read more

Best car rental place to rent from fast service! No hidden fees will always rent from here again! Great experience.

As long as you don't have an issue they are good , But the minute you face a problem then you know how terrible they are . I ordered a car for a week and paid extra for the navigation , i received my car which was an c-class mercedes , until now fine. on my second day a check engine light showed on the dashboard , So i called road assistance to ask what i should do? they said they will send a car to help me that took more than two hours, when the car arrived they told me that it is a problem with the gas and they have to take it , and i asked what should i do since i'm on business and need a car ? the answer was " i don't know call enterprise ". from this moment it was real torture " you have to call a german paid phone line so if you are on roaming that's a lot of money to get through, I tried more than five times and every time someone transfer me to someone else without giving me an answer if i will have a replacement or when . after five hours they managed to call me and offer me a car that wasn't what i payed for but i accepted since i had work to do and it was 9pm by then , i waited until 11pm for the replacement to arrive but the surprise was that the navigation is only in german and can't be switched to english . . i went the next day after i finished my work to change the car at a different location and the process was smooth and i got what i have paid for originally. my surprise came when i returned my car in frankfurt airport and i received the invoice by email with an extra charge of 1200 euros ( i didn't know what for since it was in german) , I immediately called to be informed that there was damage under the car and they charged me for it even though i was never informed of this or ever experienced an accident , of course when i asked on what evidence they base this and do they have a photo evidence they hung up on me( I paid insurance with deductible 850 euros and paid for road assistance as an extra ) , so even with e their claim it still doesn't add up ! the irony is when i was exchanging my car another customer had the same complaint , it seems enterprise in Germany are having a habit of charging their customers for huge amount of money for non existent damage . I rent enterprise regularly in the usa but will never do it again in germany . read more

***BUYER BEWARE*** Would not use enterprise in Germany again. Whatever you read on website about this Enterprise in Frankfurt airport I got it all. I would say that the pick-up area is quite dimly lit. I inspected the car (Black Mercedes E200D, AT4656) and left the premises. The rain has started and I had no windshield fluid in this car. Then in 200 km I noted the sigh on dashboard - AdBlue, and then warning that our car will stop in 700 km if you wont provide AdBlue. I called Enterprise and had to communicate for almost 2 hours with different callers representing Enterprise and their service companies trying to explain to me what to do. I have never put Adblue in my cars myself. I didn't check my US phone bill yet after all phone conversations with Enterprise!!! Returning the vehicle was where the major trouble started. They charged us $1,000 euros for a scratch on the bumper. I and my companion noted a person not dressed in Enterprise uniform who was rubbing the car we rented. All way around Rubbing the Car with the Towel. Looks like he was inspecting the car right after production line. I came back to the car and requested to show me a scratch. After I checked the small paint scratch on the bottom of the bumper I was very surprised to see this scratch. Yes, I was surprised, because I didn't see this before and the car was always with me and never went in the contact with anything. It was very suspicious the way the person was rubbing the surface of the car body. I asked this person to present to me his name and position in Enterprise. He refused to give me the name and he said he is not from Enterprise. I asked him why he is touching a car being still in my possession and rubbing the car with the big towel. The person became very rude, and when I requested from Enterprise employee to call police the stranger started yelling at me and said IT IS a GERMANY and YOU WILL PAY! The police never showed up after the employee said he is going to call them. Finally Enterprise employee said that person who inspected the car with the towel is from body shop which services Enterprise. Later, after my insisting he wroted a name of the company on my slip - "RAGA". He also said that I had to insure the car with Enterprise and not to use American Express card coverage. We were late for plane and left in very bad mood from this terrible place and unexpected bad experience with respected by me before Enterprise car. We called American Express Card company and put on dispute 1000 Euros taking from my account by Enterprise or whoever were there. Looks like Enterprise business used to develop other businesses connected to them. read more