Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by…read morethe email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price.

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

They will randomly charge your credit card a year later for "fees"…read more STAY AWAY! They won't say what the fees are for. But they will charge you $5 here, $45 here, $120 next month... This place is a scam.

This place is a scam! They falsely charge you thousands of dollars for fake damage without and…read moreproof or any notice to you. When you call to dispute the charge they can't find any records and they say they'll get back to you but they never do. The other reviews prove that they do this regularly to scam credit cards and insurance. This place needs to be shut down and all employees should be investigated for fraud!!!! Stay away and never using enterprise again!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

I booked an elite car but was given a Citroën instead, with the claim that it was equivalent. On…read moretop of that, I was charged an additional €19 per day for extra insurance. For the high price I am paying, the car is very mediocre. The vehicle also appears to be poorly maintained: warning lights keep blinking, and in freezing temperatures the windshield washer fluid does not work--likely due to a lack of proper antifreeze. Overall, this experience has been absolutely disappointing.

I known this is Europe, specifically Germany, but the customer service was terrible! I confirmed my…read morereservation for an early morning pick up. Upon landing, on time, I made my way to the rental car area. Every rental car counter was open, so I thought it was weird that despite having a worker sitting at the counter the glass door to the Europcar place was closed. I approached the glass door with my bags, and the lady ignored me the beat she could before eventually looking up and saying 'not ready yet' and suggested she needed another 20 minutes. So I waited. Watching every other counter process costumers and people leave with keys for their cars. Finally the lady pushed the glass doors open. Just in general rude, talking to the other customer service rep and customer more than addressing me. Finally got my car. Great car, terrible customer service. Do NOT recommend. I will never use Europcar again.

My boyfriend and I booked a car months in advance and when we arrived at Europcar in Terminal 2 an…read morehour early, we were told that the car was being delivered from Terminal 1 and to come back at our designated pick-up time. Fair enough. When we returned at 11am (our pick-up time), the car still wasn't ready. At this point I was still fine with it. There's no use getting aggravated over a few minutes. While I waited, I asked one of the staff members in English about Europcar's insurance options. He was nice and explained everything to me. After our chat his manager talked to him, in German, about how to better pitch insurance to customers. While she had no way of knowing that I understood what she was saying, I still found it in incredibly poor taste to do that in front of a customer. Fast forward an hour and we were still waiting on our car. When it did arrive, it turned out to be a completely different vehicle from what we expected. However, since we were already running late, we didn't make a fuss about it and drove off. I've had great experiences with Europcar in Germany in the past, so I was really disappointed with what happened at Frankfurt airport. The one bright note was that dropping off the vehicle was a breeze. There are two Europcar locations at the airport - one in Terminal 1 and one in Terminal 2. While you have to pick up your car at a specific terminal, you're free to drop it off at either location. All we had to do was park the car and hand off the keys. The attendant did a quick visual inspection and sent us on our way within a few minutes.

We were four people from Norway who hired a Ford Focus wagon at Interrent Frankfurt airport 9. May…read more2015 for going to Colmar and Strasbourg for 6 days. We are very satisfied with the quite new car, the price, the service and the young man who served us at Interrents office. He was very kindly, servicminded and helpful. He helped us to start up the gps in the car. We had payed 109 Euros when whe booked the car 6 months in forehand. At the desk we decided "to sleep well" and pay 119 euros, so totally we paid 218 euros for 6 days. Everything worked very well with Interrrent. Just landed in Frankfurt we got at call from the young man at Interrents office who told us the way to the shuttlebus to Interrents office. This rental was the easiest and smoothest we ever have done. We are very satisfied and will certainly rent by Interrent next time too. Aadne Berge, Stavern, Norway.

Signs in the airport for car rental location is terrible. Once through baggage claim and customs…read morelook for an escalator down to the shopping mall. Avis is located in a Car Rental Center off to one side before the stores. There were two Avis Preferred counters, one Budget and one Avis. Once we got to the counter the paperwork was quick. Our contract shows the garage where the vehicle is located and the spot number in that garage. To reach the garage, exit the car rental center and then left down a ramp. Exit into a hallway, walk straight across and enter an underground garage complex. You'll see a long line of open parking garages, each garage has a large number (our vehicle was in garage 217 for ex). painted next to the entrance. There is two way vehicle traffic here so use care. No personal service at the airport. Too busy. No talk about how damage is calculated. They did specify to return the car with a full tank. We examined the exterior of the car ourselves. It's not totally clean but looks like they did try. The interior is mostly clean as well. To exit the garage where the car is located you take a ticket to open the gate. Once up the several levels, round and round, you will put that ticket into another machine at that exit to open that gate. It was an OK experience. We have a car and are on the road. So mission accomplished.

When I rented a Mercedes E200 with Avis (using American Airlines Advantage Program), I was charged…read morearound $800 for 5 days. When I arrived at the Frankfurt Germany airport desk, they asked if I wanted insurance. I agreed and was not given any rate, paperwork or shown the charges. It was also around $800 for 5 days. I filed a complaint in September and to date, no reply. On Kayak, I could rent an E class Mercedes wagon for $47 a day. My daily rate amounted to about $320 a day. Way overpriced. One good thing is that I purchased the insurance as a careless driver backed into my rental car. The driver left it there, I believe, to help us file a police and insurance report. Both done.

Totale Katastrophe bei der Abgabe und Endrechnungsstellung sowie langsame bis keine Kommunikation…read moredie Rechnung zu korrigieren. Statt 624.95 Euro verlangt Enterprise 1353.49 Euro von uns. Wir haben unseren Leihwagen am 17.4 morgen um 6.30 abgeben wollen, aber es war kein Personal am Abgabeschalter im Parkhaus. Die Dame fuhr endlich vor, stieg aus Ihrem Auto aus, schaute uns an...und drehte sich um und ging. Ich bin dann nach ca. 10 Min Richtung Abgabebox gegangen und sie stand dort mit Ihren Arbeitskollegen. Sie machte keine Anstalten uns zu helfen. Also haben wir Fotos von allem gemacht und die Schluessel in die Box geworfen. Was ein Glueck, denn am naechsten Tag erhielten wir die Endrechnung dass wir die erlaubten km ueberschritten haetten und weitere ueber 700 Euro zahlen sollten. Seit dem 18.4 bis heute 27.5 versuche ich unsere Endrechnung korrigiert zu bekommen. Ich konnte mit Fotos nachweisen, dass wir die KM nicht ueberschritten hatten und es wurde uns versichert die Rechnung wird korrigiert. In der Zwischenzeit hat Enterprise die Rechnung an Ihre Debitoren Abteilung weitergereicht die uns mit 30Tagen verwarnt haben den Restbetrag zu begleichen. Ich schalte meine Rechtsanwaelte jetzt ein.

As long as everything happens as it should, this branch of Enterprise is great…read more If ANYTHING goes wrong, they have the worst customer service I have experienced ever. At rental, they were very helpful, they upgraded us (maybe because bigger cars are less in demand because of the high gas prices). And here was the first problem. The representative convinced me to buy a full tank of gas because their gas prices were considerably cheaper. Turns out that because they gave me a diesel that their gas prices were actually much more expensive. Then while driving, a rock hit our windshield on the Autobahn and it cracked. We could still drive the car but I wanted to see what we needed to do as far as reporting the accident and taking care of insurance before we showed up at the airport. I tried to get hold of customer support for two weeks. When i got someone on the phone they always told me that 'the right person will call you back' but they never did. When trying to call the airport location, they just don't answer the phone. Finally one day before leaving and after being on the phone, on my vacation, for two hours I got hold of the right person in the terminal and got everything straightened out. I was to drop the car off as normal, the return process would only takes 5-10 minuets more for a damage report and I would not miss my flight. Returning the car took about 45 minuets, so good thing we got to the airport extra early. The rep checking us back in could not give us an invoice because the insurance deductible was over his limit and he needed a manager to sign off. So he said he would email the invoice to me and I would have it before I take off. Two weeks later I still did not have an invoice even after repeatedly calling and again, mostly not getting through. I also needed damage reports, estimates and invoices for insurance. That was also a very hard thing to get. They are so unorganized, so unprofessional. In the US I called the US customer Service department that deals with International rentals and they said "someone will call you back in 24 hours! This will go the the Vice President's desk!" Nothing. I got a great deal, I had a great car, but the experience was horrible and still not over.

Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I…read moredocumented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch!

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,