AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

I booked an elite car but was given a Citroën instead, with the claim that it was equivalent. On…read moretop of that, I was charged an additional €19 per day for extra insurance. For the high price I am paying, the car is very mediocre. The vehicle also appears to be poorly maintained: warning lights keep blinking, and in freezing temperatures the windshield washer fluid does not work--likely due to a lack of proper antifreeze. Overall, this experience has been absolutely disappointing.

Absolutely would not use this company! Should have looked at these existing reviews first!! Have…read moreused them tons in the USA and never had a problem... will never again! They gave us a damaged van and told us to take pics. I think the agent knew we were going to get charged for existing damage. We took pics and videos of the damage. They accused us we added damage in the middle of the existing damage. We were charged over $1,400 above what we agreed to pay. We disputed w Citi, but unfortunately they did not stand behind us... shame on them! Shame on them that they don't have anyway to receive video. Worst rental experience ever!!!

Their system is very slow, plan on waiting in line, then half hour at the counter. And their…read moreventelation was off making for a miserable experience.

Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by…read morethe email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price.

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

They will randomly charge your credit card a year later for "fees"…read more STAY AWAY! They won't say what the fees are for. But they will charge you $5 here, $45 here, $120 next month... This place is a scam.

This place is a scam! They falsely charge you thousands of dollars for fake damage without and…read moreproof or any notice to you. When you call to dispute the charge they can't find any records and they say they'll get back to you but they never do. The other reviews prove that they do this regularly to scam credit cards and insurance. This place needs to be shut down and all employees should be investigated for fraud!!!! Stay away and never using enterprise again!

Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I…read moredocumented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch!

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,

Great Experience, staff professional checking me in and out without any waiting times. (Customer…read moreservice improved dramatically to the better since my last experience with another car rental company years ago.)

Terrible experience with Sixt. Their online/over-the-phone customer service is practically…read morenon-existent. Two years ago, they claimed I had been speeding in the vehicle I rented (I had not). They proceeded to not look into the matter and just began fining me. Since then, they have sent these fines to a collection agency--and this is after my communication with them explaining that I needed to see more evidence. Absolutely insane. With so many Rental Car Companies from which to choose, do yourself a favor and choose ANYONE but Sixt.

I known this is Europe, specifically Germany, but the customer service was terrible! I confirmed my…read morereservation for an early morning pick up. Upon landing, on time, I made my way to the rental car area. Every rental car counter was open, so I thought it was weird that despite having a worker sitting at the counter the glass door to the Europcar place was closed. I approached the glass door with my bags, and the lady ignored me the beat she could before eventually looking up and saying 'not ready yet' and suggested she needed another 20 minutes. So I waited. Watching every other counter process costumers and people leave with keys for their cars. Finally the lady pushed the glass doors open. Just in general rude, talking to the other customer service rep and customer more than addressing me. Finally got my car. Great car, terrible customer service. Do NOT recommend. I will never use Europcar again.

My boyfriend and I booked a car months in advance and when we arrived at Europcar in Terminal 2 an…read morehour early, we were told that the car was being delivered from Terminal 1 and to come back at our designated pick-up time. Fair enough. When we returned at 11am (our pick-up time), the car still wasn't ready. At this point I was still fine with it. There's no use getting aggravated over a few minutes. While I waited, I asked one of the staff members in English about Europcar's insurance options. He was nice and explained everything to me. After our chat his manager talked to him, in German, about how to better pitch insurance to customers. While she had no way of knowing that I understood what she was saying, I still found it in incredibly poor taste to do that in front of a customer. Fast forward an hour and we were still waiting on our car. When it did arrive, it turned out to be a completely different vehicle from what we expected. However, since we were already running late, we didn't make a fuss about it and drove off. I've had great experiences with Europcar in Germany in the past, so I was really disappointed with what happened at Frankfurt airport. The one bright note was that dropping off the vehicle was a breeze. There are two Europcar locations at the airport - one in Terminal 1 and one in Terminal 2. While you have to pick up your car at a specific terminal, you're free to drop it off at either location. All we had to do was park the car and hand off the keys. The attendant did a quick visual inspection and sent us on our way within a few minutes.

WHAT A NIGHTMARE!!!! NEVER AGAIN I rented a van in Berlin…read more They gave me a van with damages and dents all on the right side of the vehicle. The rest of the vehicle was fine. I signed the protocol saying I acknowledge the damage. I returned the vehicle as I received it and the next day they said I put new dents exactly where the other dents were. I showed them the protocol and they continued to say I put the 'new' dents on the vehicle. Now they want to charge me EUR 1300 for damages when the rental was meant to be EUR 230. The case is in review still but I continue to get letters of demand for the outstanding money. I have had to get a lawyer to assist further. If I could write the following in a bigger and bolder font I would .... DO NOT RENT FROM BUCHBINDER!!!!! THEY ARE COMPLETE LIARS AND SCAMMERS!!!!

Ripoff! booked a car in Germany through the Thrifty site,…read moreand when we got there the name was Terstappen, and they had a laminated notice that you HAD to have at least $75k USD coverage or buy their insurance (our cc only covered $50k), and I searched for this info before the trip & even contacted Thrifty, but was never given this info which is clearly a ruse to force you to buy their expensive insurance. Oh and I did have the letter stating our coverage as $50k & was told that was not enough, so why is this infomation not available clearly presented? No, it is hidden so you don't know until you arrive tired & already having paid for the car. Never again, will always use Sixt if renting in Germany. google terstappen & see all the warnings! oh & they tried to make use fill a claim on a mark where the suitcase rubber left a smudge on the bumper! I flatly & calmly refused. Clearly a scam to make money off the insurance company.