Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by the email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price. read more

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt locations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon. read more

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After you go through border security and get your luggage, it's time to go to your next destination. I chose Sixt for my rental car company. Walking up to the counter, the representative spoke English, I was able to complete my transaction very quickly. After signing multiple screens, I'm asked about a few different brands and I decide on a Peugeot. I'm told to walk the long corridor and go to the lower level. I'm given the spot number, it seems like a pretty typical car rental scenario. I go to the spot and see a brand new Peugeot in a funky metallic blue. Very hip! Here's the issue. My rental came with GPS. I could not figure out how to get the menu to English! I ultimately had to rely on Google maps on my cell phone. This car was a gas saver, I did a lot of driving and filled up once. Easy transaction and was given a nice car. I would rent from Sitx again. read more

I would strongly suggest staying away. They accepted the car and confirmed there was no damage, but once I left, they tried to claim new damages. Even with clear video and photo evidence of the car at the time of return, they refused to acknowledge it and still attempted to charge me. Very untrustworthy experience. read more

I have used many car rental companies at Frankfurt airport and always found them to offer good service. This was the first time I have used Sixt in Germany. The staff at collection were very friendly and helpful and the car was great. The reason for the one star review is, after returning the vehicle I was notified of damage to one of the wheels. I cannot dispute the mark on the wheel, around 1cm and a very light scratch, that likely could be removed with a cloth. However, the 765 Euro bill to repair it, can only be described as outrageous. Please beware of SIXT in Germany, as their charges for the smallest bit if damage bear no comparison to any other car rental company I have used over the last 30 years. read more

This is a dirty dirty business. They have zero scruples. Zero integrity. They will lie to you to sell upgrades. They they purposely hide the charges. Verbally tell you one number and then confuse you with the fine print. I would strongly suggest you go to another company. Also, if you do get scammed, email their corporate people and be tenacious. It might not help but call them out. Konstantin and Alexander Sixt are the Co-CEOs...they need to know how their business is being executed in their home country. read more

Upsell you on insurance packages and then bury the terms in a linked document that do not reflect what you are verbally sold.

They advertised a good price. When I showed up a half hour early, they said it was not ready and tried to up sell me. I told them I would wait. I came back a half hour later and they told me that vehicle was scratched, and they would give me a better one. I was an ok vehicle but not quite as large. They also gave me a hard sell on insurance. They are also infamous for inventing scratches on mirrors. Also completely video the car before and after the trip. Trip to rent elsewhere. read more

Worst car rental company ever. Won't answer phones, won't help you at the local level, because their corporate deals don't benefit the individual locations. None of them talk to each other. And the gouging they do, if you try to get a change after your initial rental is signed, is obscene. They overcharged me for every single thing. Sixt's executives ought to be in jail -- and the entire management team reflects the gangster attitudes. Avoid Sixt Auto Rental at all costs. They are without a doubt the worst auto rental company, and that is a very low bar to overcome. read more

Sixt car rental Frankfurt main city. Zero star should be an option. They reserved & cancelled reservations multiple times without notice saying no available vehicle. Gave me an unclean ungraded vehicle & then expected clean car back. A motor cyclist scratched the car on purpose & they demanded $9K ( 9 thousand dollars ) for repair way after car was returned . With police report of info on motor cyclist. Greedy/say don't speak English when it serves their purpose. read more

Worst experience ever. I used them years ago, and everything was perfect. But when I arrived at the Sixt counter in Franfkfurt airport, every person in front of me on line was having problems. It appeared no ones car was available as reserved. When it was my turn, they did not have the car I requested. They insisted they do NOT guarantee any car, only a category. I had chosen a BMW X3 model for the rear luggage space, so this was an issue. They offered a step up model, but at an additional cost, of course. When I became indignant, the representative admonished me for arriving late at the rental counter. I pointed out the flight arrived late, and I waited on their line for 45 minutes! How rude! When I finally retrieved the car, it was raining and snowing and the car was dirty. No one assisted me with the specifics of the car, such as changing the GPS to English, for example. I was on my own. Upon returning the car, no one inspected. A few days later, I received an email that the car had a scratch on the bumper!!! Fortuantely, I selected THEIR insurance. Had i gone with my own insurance through my credit card, I would have been charged by Sixt for repairs, and had to woth through my credit car. I will say Eurocar counter seemed smooth, and no lines. So if you select Sixt, which I caution, make sure you purchase their insurance, as I have read other reviews that the damage thing is quite common with them. read more

DO NOT EVER USE SIXT! They have process that ensures customers have extra charges. I received a $1,045 fee for damages that DID NOT HAPPEN! No one replies to emails, calls are put on hold and never picked-up. Zero customer service to address $1,045 fee. It's same as fraud. I've been totally taken for $1,045 with no one to assist me at Sixt. This should be illegal. read more

Very bad experience! Line was about 2 hours, only 3 desks were open from 5. When we finally coming to the desk the gay, who named his self "the boss", told that they don't have our car, they gave it for someone else, because we are late. And try to sell us another car, "better ", for plus 150€. Or another option- waiting several hours. We finally found another car at another place. So, worse service ever! read more

Excellent! The staff was incredibly helpful. I made an error in booking, and instead of turning me away or forcing me to deal with the error, the team was able to solve my problem and get me a great car. The normal service was also great and super easy. No additional or surprise charges, and everything was streamlined. Highly recommend using Sixt at FRA - they also seem to have the best selection of cars. read more

My husband and I had another positive experience renting a car with Sixt for our 2018 Germany adventure. For $394, we rented an Audi TT for 11 full days, returning it on the 12th day. My husband booked the reservation online, and picking it up at the airport was super easy. The Sixt desk is the first rental agency that one sees to the left after coming out the security area. We received friendly service at pickup and drop-off. We did not damage the car in any way, and no one at the drop-off desk accused us of having done so! We will continue to rent from Sixt when we travel to Germany. read more

Terrible experience getting car picked up. We had reserved in advance a BMW X3 or equivalent. Arrived at rental counter with four people ahead of us. One worker and 65 minutes later we got our car - an Audi A7 - it's huge and not practical for parking in the small structures and stalls in Germany. The car was not washed, either, so bug splats all over front window before even leaving the airport. Not a good experience. read more

DO NOT RENT A CAR HERE. We waited for two hours in line. We rented two cars. While we were on the flight, we received a message that our reservation had been changed. We were told that the two automatic vehicles we booked weren't available and we would have to drive one manual one. They wouldn't upgrade us, they couldn't provide an alternative. We were left without a second vehicle and had to down grade to a smaller vehicle that we had to squeeze into. We planned to drive daily in this vehicle. The manager, named Granto, raised her voice at me, asked me for my PDF (even though I showed her my reservations on my phone) and she refused to help us in any manner. There is a two hour line all the other rental car agencies have no line. RUN!!! DO NOT RENT HERE read more

Bad experience in Germany! 3 days after I dropped the car off they claim damage, I am being billed $1165 for damage after dropping off the car without inspection, even though I asked. Apparently that is their policy. I just want to share my experience. Won't be using Sixt again. read more

Sixt - How can this be $1165 US? - Car Rental Near Me

. Not even a small problem. Everything went smoothly. I had a mercedes s class 350d L AMG. Paid 728€ for 10 days . 1500€ security deposit and they gave 1500€ back again. Sixt all the way. read more

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Warning !! Twice this year I rented a car from Six. Both times the car I reserved and prepaid wasn't "actually" available. I had to upgrade to a much higher category which ended up costing me the last time almost three times the original fee. No courtesy upgrade! As a "courtesy" I was given a "Special of the Day Package" which turned out to be a list of additional insurances that where covered by my AMEX card. Pointing out that fact I was assured that taking it off would make no difference. My question "why?" was answered with a rapid-fire reasoning that I was unable to follow. Just had a sleepless overnight long distance flight behind me. To make matters worse I was charged 21.5 % "Premium Location Fee"! Euro 148,85! Based on the "upgraded" car I had no to pay almost $ 200 (including the already charged fee for my prepaid car) just to get the car at the airport. To me all this has the appearance of a bait+switch tactic. After this experience I tried several times to rent a small car through the Sixt app. Not once did it show a car in that category available at the airport. Which left me to believe that this is a intentional policy and in my eyes amounts to extortion. read more

Don't rent at SIXT Recently rented there and they totally screwed up the reservation. When I returned the car all was ok but now they claim a damage that was not there when returned. Never again! read more

By far the best car rental experience I've had in my in my life so far. Living in NYC and traveling often I've rented a lot in the past 10 years, both in the US and abroad. In short, we booked a BMW 5-series, they upgraded us to a 7-series. Customer service at pick-up and drop-off was phenomenal. The car was brand-new and spotless. The location of the rental desk is really convenient. read more

Sixt - Car Rental Near Me

I reserved a premium car just during the Coronavirus outbreak (March 2020). I obviously cancelled the reservation as the president of the USA, Trump, restricted access to Europeans. However, due to the conditions of the contract, I should have paid a 2-day rental fine equivalent to 175,88 USD. They gave me a voucher, just like airlines, but only redeemable in the sixt.com website for reservations in the USA and with expiry date one year from the time of the rental. HOW ON EARTH am I able to redeem this with the current situation? NO understanding! At least airlines allow you to redeem your voucher in other destinations! Their support staff think just black or white, no layers of grey! I have so many vouchers outstanding with expiries and if they are not flexible then it is the same as waste. I would have loved to travel but it was just not possible for me. 1-star rating I am afraid... you pay more to get a premium service but that is not the case with SIXT. read more

I rented a car in Germany from Sixt but broke down in Czech Republic. We were left on a very busy major highway for 6 hours. Then the car was towed into a small town, Pribram, and we were promised a new car, but that we should eat a meal at our own expense. After 2 hours Sixt called to say there would be no car so we would have to get to Prague on our own. After a 1-mile hike to the train station we boarded a train for Prague via 2 connections. All in all, this really unpleasant ordeal took over 12 hours. Service isn't just the smile at the counter. It's what happens when you break down. And Sixt failed the test. I'll never rent from Sixt ever again. read more

Sixt - Broken down with a Sixt rental car for 6 hours on a busy freeway in Czech Republic. - Car Rental Near Me

WARNING!! Do not rent from Sixt Germany it's gonna cost you a lot later!!! They charged us 1000 Euro for a DOT!!!!! sign on lower bumper, with a letter we received a month after the rental. You cannot argue since they have your cc with them. we ask for an appraiser report on fixing the small ball point dot but the respond was= we don't have to. We are forced to pay, but hope it will help you since it looks like they not doing that only to us. and by the way you might ask why 1000 Euro? probably cus it's under the 1050 excess fee so they will not deal with the insurance company. I will NEVER rent from Sixt anywhere even if it will be for FREE!! And we use to rent cars frequently . In my opinion the worst car rental out there read more

SIXT LEFT ME IN THE ALPS - Awful experience. Sixt literally left me stranded in the Alps. Absolutely amateur when it came to helping me and caring about my major predicament. Zero customer care and service. I barely made it out of there without major losses due to missed flights and it was with no thanks to Sixt. I have been dealing with failed service and outrageous charges for almost 1 year. I had to fight to the end to get free and clear of the residue from this failure of a company. Terrible. I will never ever use them again in Frankfurt or anywhere else in the world. I suggest you do the same. read more

They charged us 15€ for gas when the tank was full. We filled the car up and then drove to drop off the car at the airport. And they charged us for the amount of gas from the gas station to the airport. How lame!! Seemed like it was cheap when we looked online but unfortunately there were so many hidden costs that I don't think it was worth it. :/ read more

BEWARE This is the most unprofessional car rental I've ever encountered. Not only were they extremely unfriendly, they also didn't have the car I had made reservations for. In fact, they didn't have any car and tried to force me to pay a huge upgrade fee for another class than I had booked. Only after I refused to do so, they suddenly 'remembered' another car they had in their garage. It was a model I didn't know, but they assured me it's the same class I'd booked online. After a 10 hours flight I was glad to finally be on my way and took it. When I checked online, it turns out the car was a class below and therefor cheaper. I tried but never got any compensation for that. So, it might look as if sixt has good deals, but in reality it's just a fraud. Never, ever again!!! read more

Do not rent from these thieves! I fueled up the vehicle right before the drop off for 60 euros, full tank. After I got home, they sent me a bill saying they fueled up for another 20 euros to get to a full tank! Not possible! read more

Not recommended. If you don't buy the three types of insurance they sell, they will send you a bill for damages many weeks later. I was charged an extra $500 for a new tire. They sent some blurry pictures that were undated and suggested I nicked a tire. They harass you until you pay. If you think you are getting a good deal renting a "cool" car from them, don't fall for it. The charges will be higher than you think. Google "Sixt Fraudulent charges for damages" and you will see others with this problem! read more

Stay away! We were charged €50 when the car was only a little bit below full. So many extra charges, seemed cheaper to go with but wasn't in the end. Will never use Sixt again! Customer service is a joke. They are not helpful at all! read more

Very reasonable prices and if you are going to rent here in Europe just remember workers here in this country do not believe in customer service there is no such thing. It all depends where you to rent from I have rented from sixt many of time and in my location near nurmberg it was always great but I do know the employees in the Frankfurt airport are rude and they know nothing but what they are taught and do not go out of their comfort zone, and won't know who to talk to to find the correct answer. This is Europe for you enjoy! But sixt by far has the best prices read more

It was like living that Seinfeld episode. They didn't have the car I reserved. They didn't have any car like what I reserved. They kept trying to upsell me to the Mercedes. I ended up with a station wagon, which is far too large for the streets I was driving on. I got all of the insurance, which was expensive. Then again... just like the Seinfeld episode. I won't use them in Europe again. I'll stick with one of the US brands I'm more familiar with. In fairness, however, the car was clean and well maintained. It included GPS for free, which wasn't great but it's what the car came with (and it is faster than using Google overseas, where coverage is "meh"). Note: in Germany the term for "rental car" is "Mietwagen." Some of the signs, when you return it, say "Rental Car Return" in English - but some say "Mietwagen." Watch for that. read more

These guys are absolute thieves. I rented a car for two days and my intermarry said no additional fees and taxes would be applied. They hit me with an additional charge for being late to drop it off and my bill went from US $140 to nearly US $700. Moreover, I had filled the tank by the airport and it was as if it did not matter. They charged me $70 as if the tank was empty. Once they have your credit card they seem to think they can do whatever they want with it and you're just supposed to pay them. I was stolen from. I don't know what else you call it. NEVER RENT FROM THESE GUYS. read more

Please please please do NOT use the Sixt car rental in Stuttgart, there is a SCAM going on. If you have to or have booked from a third party then please check your receipt before leaving the airport as they add charges without your knowledge. After they took extra £60 from my credit card I found out they had charged me additional VAT, Premium Location Fee and Additional Driver (listed as free on booking.com). The sales lady at no point did she tell me this, just kept looking at me smiling and typing away. Scary stuff, she must have thought myself and partner look stupid. read more

Don't rent from this company, they are scammers. We have taken out our own insurance policy for car rental, which covers us internationally, which they refused to accept. They tried to sell their own insurance for an additional 15 Euro a day, making our "affordable" car rental not so affordable. Had a similar experience in Las Vegas with Dollar, which is tied to Sixt. We will never rent from Sixt or Dollar ever again. We actually went over to Budget and got what we paid for, no hidden fees. read more

Don't even bother. This company could care less about their customers and will LEAVE YOU HANGING at the airport! I basically was supposed to be picked up by them and they just decided they weren't going to stay an extra 20 minutes for my switched flight to arrive which left me stranded. NO CALL at all from them! read more

We rent cars often in the States, but this was our first time doing so in Europe. Sixt seemed to have a been around a long time and had lots of locations in Germany and their price for renting a car in Germany and dropping it off in Prague was way better than anyone else. Well, you know that saying how you get what you pay for? First trouble was the long line with only 1 person checking people in. Then we get to the counter and they say they canceled our vacation due to their policy of canceling if someone is an hour late. Our flight was delayed. Seriously? You're in one of the busiest airports in the world and you don't know how to handle flight delays? Then why the heck did you ask for my flight information when I reserved the car? And now you only have one vehicle that is able to go into the Czech Republic and surprise, surprise...it's more expensive than the rate I reserved under. The car itself was nice I suppose. But the final insult was when I dropped the car off they later found damage that we did not do. In short. Next time I'll hitchhike rather than rent through Sixt. read more