Scammers. Rent anywhere but here. I returned a rental car with a pre existing little scratch that I documented before I drove off. When I returned the car they claimed I caused the damage and also tried to find all sorts of other damage that they later apologized for but I was still charged unbelievable $1400 for a pre existing little scratch! read more

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was informed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz, read more

Avoid Hertz at All Costs - Dishonest Practices and Non-Existent Customer Service I have never experienced such blatant dishonesty from a rental company. I rented a car from Hertz that clearly had 11,000 km on the odometer when I picked it up -- this mileage was stated in black and white in the very email and condition report Hertz themselves sent me. When I returned the car a week later, they magically "changed" the starting mileage in their system to 1,885 km -- which means they now claim I drove over 11,000 km in one week! That's not just absurd, it's physically impossible. This appears to be a glaring internal error, yet instead of correcting it, they sent me a €3,000 bill. The most shocking part? I have their own written proof of the real starting mileage, but they have ignored it completely. Trying to contact them has been a nightmare: Called every Hertz number I could find (including Terminal 1 and Terminal 2 desks). Every time, the line cuts off after about a minute of waiting. No replies, no escalation -- just silence. What kind of company behaves this way? They make a mistake, send their own evidence proving it, and then make it impossible for customers to reach them. That's not just bad service -- it's predatory. Hertz's actions here are completely unacceptable and, in my opinion, borderline scam behavior. I strongly advise never renting from Hertz. If anything goes wrong, you may find yourself overcharged by thousands, ignored, and left with no way to contest their mistake -- even when their own documents prove you did nothing wrong. read more

A real scam. Stay away from Hertz. They charged me 1163€ for a damage on the front window (less than 1mm lenght - I mean mm, not cm). I returned the car without damage, the guy pushed me away sayong he would have checked later... and after 10 minutes I was charged a crazy amount. And they force you to get a bigger car (I booked a Fiesta or similar, they gave me Mokka without any chance to get a smaller one). It seems they give you bigger cars to charge you more on fake damages. And they ignore all my mails (tried to contact them at 5 different addresses and got no answer). Never again with Hertz, worse car rental ever. read more

SCAM ALERT! Hertz Frankfurt Airport. The rental counter is inside the airport over 2km away from where you will pick up the car. They will show you photos (see attached pics)? that you can't possibly verify the condition of the car with. When you return the car they will upcharge you for smudges on the windshield even though it was salt from the autobahn they can clean off. You are in NO position to fight for yourself with someone who doesn't speak English. They will charge you double what the rental costs and keep your deposit. You have a flight to catch, what are you going to do? They have no integrity at Hertz Frankfurt Airport. DO NOT RENT WITH HERTZ FRANKFURT Airport. read more

Hertz - Car Rental Near Me

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Terrible experience. I'm a Gold member, rent often from Hertz but this rental was worst yet. Picking up vehicle took over an hour, convoluted process, attempting to extend one day difficult because can't be done on app and they don't answer their phone or return voicemail. Dropoff was circus act, took twice as long as should due to inefficiency and lack of supervision. They then claimed damages unknown to me with blurry photos, inconclusive at best. Instead of charging my insurance, charged me over €1200. I recommend using absolutely anyone else but Hertz at this location. read more

{ SCAM ALERT } I created this Yelp account specifically to review Hertz Frankfurt. I've never had a worse experience in my life. I'm 22, and they charged me double at the last second when I had no other options because I was already running late. First of all, finding their location is like rocket science, and returning the car was even worse. I nearly missed my flight because of it--but that's not even the main issue. They charged me triple the price on the invoice for some random, unexplained fees. To top it off, I accidentally left my AirPods in the car, and the map still shows they're there. I contacted them via email, but they didn't respond or seem to care. This isn't a legitimate company. they're just here to rip you off. Stay away, stay away. read more

Be VERY Careful! I collected the car in a dark car park, and had no issues with it having given it a cursory look over with no representative there when i collected . The car was parked in my custody in a secure private area away from other vehicles but when i returned it, after their rep said all was ok, Hertz then subsequently claimed a tiny scratch (barely visible on photos) on the rear door which they charged not only a fee to fix but also admin charge for the fix, plus multiple days the car was 'out of service' resulting in a fee of hundreds of Euros. I cannot prove the scratch was already there (even though it is highely likely it was) and their evidential photos in advance are a joke (upside down, car not parked in the place i collected it from and no way to see details etc). Having rented cars multiple times and from different providers i have never had an issue like this before and they are resolute in their charging for this. Having now seen mulitple threads online about people having the same issue it seems that this is not an uncommon practice! read more

If I could give them a 0 I would. Rented vehicle; check in was ok (not great) but chalked it up to being in another Country. They didn't go over the car with me or allow me to give any feedback on my rental at pick up. Return was awful!!!! Dropped off at airport a man came up took keys didn't go over car, didn't look it over or speak to us! We left it without damage and they sent me a bill for almost $750 for damage that wasn't there when dropped off the car! The only thing we did was the rubbing in the hatchback putting the luggage in but this was not scratches it was rubbed marks that could be buffed out or rubbed out! Excessive charge for rubbing in the trunk!!!! I am trying to dispute but cant get ahold of anyone! Beyond upset! Will never rent from them again or recommend! This company is a rip off and scam! They will come up with lies to charge more! STAY AWAY! read more

I'm a Hertz Gold member. I reserved a car through the app, used it, and returned it as usual. However, when I received the receipt, I was charged an extra $500 for a "damage" fee. The attached photo showed a barely visible scratch. Despite having credit card insurance coverage, I still had to pay the fee. If you decide to rent a car from this Hertz, make sure to accept their insurance, as you might end up paying for it one way or another. read more

If you don't speak German or don't look white, please do yourself a favor and don't rent a car from here. The attendants will treat you like an animal if you are dark or brown skinned, overcharge your credit card and will shout at you rudely (even pronounce the "F" word to your wife) if you ask for explanations of your charges. Then they will ask you why you are in Germany and point fingers at you shouting "go back to your country". I am a professor of computer science and I live in the US. I travel a lot for my job. Trust me, our experience with hertz in the US is entirely different. Hertz management needs to take this issues seriously and employ someone who will do their job professionally. Utterly disgraceful. read more

I had a terrible experience with these guys. When I got to Frankfurt to pick up my car, the guy gave me an SUV when I booked an intermediate size car. Driving around Europe with tiny streets, even smaller parking spaces and where gas costs 3X what it does back home, I was not happy about this. Plus, I don't like SUVs! The guy even tried to tell me it wasn't as SUV, which it clearly was. But I'm stuck with this. Their only other offer was either a larger SUV or wait 6 hours for something else to show up. With that done, they then forced me to pay $200 (55% the cost of my rental) for their insurance because I didn't have a specific piece of paper with my name and address and other info on it. I showed them the print out I had from my credit card company that said I was covered but it didn't matter to them. Simply put, it was highway robbery. Renting from these guys is the worst car renting experience I've ever had, and I left their counter infuriated and at least a half hour later than planned. If you're at Frankfurt and need a Hertz or Dollar rental car, go to the other terminal and get it there. At least they have a better rating, maybe it will turn out better. read more

Hertz - Hertz called this, a Renault Espace, an intermediate sized car when it was clearly an SUV. - Car Rental Near Me

AVOID AT ALL COSTS! The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge. They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment. If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue. read more

I was charged extra for gas even though I filled the car 2 miles away from the airport. You can't return the car in terminal one, but they don't tell you that until you arrive there. Most of their numbers (even those you find online) are not connected anymore. It's not worth the hassle. read more

I concur with the previous review. Avoid this place like the plague. They will find the tiniest scratch that wasn't your fault and bill you for it. They even lie to your face and say you won't be billed. Two minutes later when I get on WiFi I find an email already in my inbox for 278 Euros. Arslan is the employee who lied and billed me. Check out all the reviews on Yelp, the TripAdvisor forums, and the Google Reviews. They all show the same story, this place is a scam. read more

I was very disappointed with the customer service I received when I rented a car with Hertz in Germany. I was falsely informed about the terms of the agreement (in German, while I only read English), and was charged over 4X the agreed upon amount when the car was returned. I was moving from Canada to Austria with my dog, and had to rent a car in Germany to drive the rest of the way. First, I came across Hertz pricing through a 3rd party car rental group, where I chose the pick-up location based on the advertisement of "no one-way fee" so I could drop the car off in a different city. This was clearly false advertising. Second, when I arrived at the Hertz at Cologne train station (where the website told me there was a car of interest available), I was informed they had no cars. I was then directed to the airport location after receiving a quote of ~120 Euro. No one informed me that the airport would have an additional service fee for pickup. Especially considering I chose Hertz based on the online information that a car was available at the train station, it seems unreasonable to receive an extra charge when this was an error on the company's part. Third, I walked to the counter with my dog and specifically asked if the car allowed pets. This would have been a perfect opportunity for the sales representative to inform me of the additional cleaning fees that I would incur. This is very unethical to not explain to customers exactly what costs will be associated with the rental in addition to the agreed upon fee. Next, I booked the car for Cologne to Munich, which is beyond 500 km. No where in my conversation with the sales representative was I told that this would be beyond the mileage allowance. Furthermore, I specifically inquired about traveling to Austria for the purpose of out-of-country insurance. This would be have been another opportunity for the sales associate to properly inform me of the terms in the agreement in regards to additional mileage charges. This is not the first time I have rented a car with Hertz, but has been the worst experience I have had thus far. It seems unreasonable that when dealing face-to-face with a service agent at the counter, these terms were not discussed whatsoever (especially considering I made it clear that I could not read the German paperwork). Beyond the charges, it took me nearly 3 weeks to receive any record of this breakdown, even after I sent numerous requests. I tried to call, as well as provided a phone number to receive a callback in order to speak to an agent directly, but instead I continued to receive emails from "no-reply" address, making it very difficult to make any progress in addressing my concerns. It is very unfortunate that this is how Hertz manages customer service, both in booking the services and dealing with complaints. This is a very difficult time for all, especially with regards to travel, and my experience with Hertz has made it much worse. I am appalled that such unreasonable charges are necessary without proper advanced warning. read more

Everybody's comments about how scammy they are (not strict... because strict means factual) are very accurate. The only way I'll rent from this location is if I return in a different location. I've returned in Munich Airport and Frielassing with no problems. Here though they always try to get an accident report even if the damage was previously reported. That being said, I've stopped renting from Hertz Germany in general and switched back to Sixt. Hertz Germany only rents out Volvos as premium cars these days. Volvos are nice, but the handling is too soft for the style of driving in Germany. Also the XC90 is way too big to park in a parking garage. I still rent from Hertz in the US. read more

I rent a vehicle in frankfurt airport two weeks ago. At first, everything is fine. However, the agent's attitude became very rude after we declined all the insurance (because we were covered by the benefits of credit cards). We reserved a BMW, and they said they were not able to provide me BMW because we planned to go to Czech Republic. Okay, this is Hertz policy, and we accepted that. The offer they provide me is Nissan, and I need to wait at least one hour for that. Another offer is they can give me Opel Corsa now, which is much cheaper than I reserved, and I need to pay extra money for Opel... Are you serious? The Hertz agent at Frankfurt airport cannot provide me the vehicle I reserved, so they ask me to pay extra money for a downgrade car... They refuse to price match the downgrade car because I already pre-paid for my reservation from Hertz website. The agent also mentioned that if I am not happy with this, feel free to reserve with other companies... We both know how expensive it would be if we don't reserve rental in advance. So in the end, I have to wait for longer than an hour and get the Nissan. Very bad experience, and never consider to rent at Hertz in Frankfurt airport. read more

I booked a car from Dollar Rent a car. It was a price a little lower than from other companies. What they didn't tell me before was, that they only accept an insurance from your Golden Master Card or Golden Visa. They refused my (better) Platinum Cards. Instead they asked 40€ for insurance per day. Total rip off. read more

NOt to forget how unhelpful they are. I booked a rental online and upon my arrival at pickup counter they did not issue any car to me because of my card not going through on their end while in my bank they ran it 3 times charging my card. Had to call my bank and get reversal fees which took days. they did not care if we did not speak the language and got stranded with my 6 year old kid at the airport. the worst feeling when u r at country for the first time not knowing this was going to happen . next we went next door to friendly budget who gave us a car which no hassle. Kudos to budget for helping out . Please beware when booking and choosing Hertz. read more

Beware of Fraud! Rented a car here a month ago. Everything was fine . Helpful and no problems with the car. But now Hertz has been trying to sneak charges on my credit card that I used. 5 transactions for different amounts in 5 days a month after I rented the car and no longer in the country. Had to report fraud on my credit card. Beware if you use a credit card make sure you monitor it. This is all from this location on different days on my same credit card. Beware do not use Hertz at this location. You might be a victim of Fraud. read more

PLEASE don't use this Hertz!! They will scam you! I've never encountered anything like this, even though I've been a Hertz customer in US, Germany, and Canada for 22 years. I received a giant SUV when I had booked compact, but at least it was diesel. Very hard to navigate tiny Heidelberg streets and close to impossible to park. I filled the tank on the way back to the airport to fly home, but was held up at car inspection for 25 minutes while they investigated the gas gage. They said the Ford I was driving 'always has these issues', and finally told me it wasn't registering the tank as full. I produced my receipt, showing i had just filled it 20 minutes before returning it and they said ' maybe it was too far away'. They suggested I put my suitcase back in the car and find another gas station to refill it again! Inside counter was even less help as they said they were doing me a favor by not charging me for a full tank, which is the policy. The 'experienced colleague' who was sought to assist me said ' if it's not full, it's not full'. Of course I showed the receipt and again explained my frustration after just having completely filled the tank, but they charged me anyway. I would have expected a scam like this from Sixt, but I'm appalled now Hertz is doing it. If you value your money, don't use this Hertz!! read more

Rented from Hertz in Frankfort returned car to Vienna. No walk through was done prior to rental. When I returned the car in Vienna the attendant asked for the damage report from the Hertz office in Frankfort. I asked why. He said that my paperwork showed there was prior damage and he needed to know if the dent in the fender was my fault. I had not dented the fender so it was from the prior renters. However, I was never given the picture with the prior damage so they charged me for damage that was from someone else even when their own paperwork stated the car was damaged before I got it. My mom rented a car from them the following week and again they said she had damaged the car when we even had pictures to prove it was there before we drove off the lot. She was also charged for prior damages to car before her rental. DO NOT USE HERTZ ANYWHERE IN EUROPE. They are criminal scammers that take advantage of Americans. read more

Rented may times from them.I am a Gold Plus member My constsant complaint is that they usually do not respect the Guaranteed upgrade i am supposed to get. They also dont provide the Gold Choice service which they offer in writing (see link below). https://www.hertz.com/rentacar/productservice/index.jsp?targetPage=Hertz_GoldChoice.jsp&leftNavUserSelection=globNav_3_5_1 Their agents usually lie (especially at terminal 2 where they are usually rude) and say there are no other cars available . Muy other business associates same experiecne and we all are starting to use Avis in germany. Their customer service has been great aso far. read more

I contacted the Better Business Bureau, BBB and was finally able to receive a fair resolution to my dispute with Hertz. Thanks BBB. Thanks Hertz for resolving my complaint. Unfortunately, it should not have required going to the BBB to get this resolved. Hertz should have responded to me directly, especially since I'm a long time loyal Hertz customer. read more

We will never use Hertz again. This place is horrible. We rented a car last month , when we went out to the garage,the car was damaged, we couldn't find anyone to go over the damages so we thought there was a booth at the exit , like other rental company's have, No booth at the exit, so we drove the damaged car to the car return to show them , and they treated us as if we crashed their car. We wrote a statement on the slip about the situation and requested a different car cause I didn't want to drive a car with front end damage . But now we are getting a bill for the damage of the other car. . I will be getting my lawyer on this soon if they do not make this right, Renters Beware , read more

Absolutely don't do it. There are so many other options and this is just not worth it. The car we rented was much smaller than we had booked. We were also charged extra fees that we told them we did not want. We then got a flat tire (it was a DISASTER trying to get that fixed in Germany on New Year's Eve plus dealing with the rental company was atrocious). We then get a bill for it - file with our insurance company and trying to contact them has been a nightmare. This was in December, it's the end of July and we're still dealing with it. Just go with someone else. read more

I rent my car at the Frankfurt airport about 3 times a year. I pay for my car upfront stateside and also include full coverage. I have encountered the same friendly staff and Mr Eban Andom is about as friendly as they come. Helpful , friendly and also available to answer any question I might have. I have read the previous reviews and looks to me people have not done their homework. Yes sometimes they offer a larger car but without any problems I can decline this knowing in Germany I would have a hard time driving and parking a larger vehicle. I only rent through Hertz and never in many years have had any problems not a single issue. I get the car I reserved and sometimes a free upgrade which I usually decline but last rental they upgraded us FREE to a BMW and my husband took it he is a good parker in tight spaces lol . I applaud the team at the main Frankfurt airport and thank you for great service! read more

extremely poor service plus i feel betrayed. with some 20 hours of travel behind me, i was forced to wait 1.5 hrs in line for my turn to pick up my car. Of 3 desks, only one was occupied by a clerk. I came with a voucher for a pre-paid car rental plus collision damage insurance. First the clerk completely ignored the voucher. Then, after consulting with a supervisor, they accepted it but managed to sell me their own car insurance again. (I was too tired to read understand what was going on, the clerk did not bother explaining to me what he was selling me.) Back at home, I contacted Hertz customer service and got this back: Thank you for your email. I appreciate the opportunity to review your concerns and apologize for the delay in my response. We regret any confusion regarding this matter. When additional insurance coverage is purchased at the time of reservation, it is the customer's responsibility to decline the insurance coverage the Hertz location offers. Regrettably, since this optional coverage was accepted at the time of rental, an adjustment to this charge is not warranted. A copy of the signed rental agreement has been provided for your review. We appreciate the opportunity to clarify this matter. BE AWARE - THEY ARE ROBBERS read more

Reports of fraud are accurate - DO NOT USE THESE PEOPLE I drove a car carefully and on return they have found a tiny scratch that I absolutely did not do not could reasonably have been expected to see prior to renting. It was as if this was their job to find small scrapes. In the US they are honest. They now want to charge me 738 euros for it. I will have months of fight ahead. These guys should be shut down. read more

They took advantage of me because I don't read German! I prepaid for full insurance coverage then declined additional coverage at the counter when I picked up the car. The person understood me clearly, had me initial the contract denying this coverage, but little did I know he had me sign ACCEPTING the coverage to the tune of over $200. I didn't find out until I was back in the US with no ability to dispute it. NEVER rent from Hertz overseas! read more

3 days ago, I picked up a car in Amsterdam airport that I returned in Frankfurt airport. In Amsterdam airport they gave me a car with German license plate. Before leaving the premise I carefully checked the dents on the car as I know hertz Frankfurt is a scam. I asked the agent to write on the rental paper two dents that they did not write on the initial agreement they gave me (very small dents) - no problem, they added those to the report (although he said that the dents were very small and hertz do not care about those - in fact they were very small: less than a coin of 1 Euro cent). When I arrived in Frankfurt, the hertz agent wrote on the returning paper that I had one dent and that the papers for the license plate registration were missing. I successfully managed to remove the dent from the report by showing the rental agreement. This morning they charged me approximately 200 euros to renew a registration paper for the car. I have been renting frequently cards for the last 20 years (currently gold president at hertz). Firstly I never check the registration papers unless the hertz agent show them to me (which they rarely do). Secondly, Who on earth would steal registration papers from a car?. To the contrary, I am the person who should be compensated as hertz has been giving me a car in Amsterdam with no registration paper and I have been driving illegally for couple of days on roads... So another mess that I have to deal with hertz Frankfurt airport (two years ago they reported a dent on a trim that they charged me for roughly 600$). I was able to make an opposition to my credit card company which I had to defend for roughly 8 months but was successful at the end. My advise, avoid returning cars to hertz Frankfurt. They have a successful scam operation... read more

I rented a car through for an automatic car from AutoEurope for September 27 to through October 10. I arrived at Hertz and when I arrived to pick up my car the attendant said they did not have my car available anymore. I was only able to drive an automatic car and I took the last remaining automatic car. The voucher I had promised a Volvo V40 or similar. I told them they had to honor my voucher. The car I received was the only remaining automatic in stock, which was a Volvo V70. I did not upgrade to a BMW convertible, I simply took the only available automatic, which was available. I finally signed the paperwork to get my car. When I went to drop off my car, they charged me an upgrade fee, which I did not authorize; I tried to speak with a manager at the Zurich Airport where I dropped the car off. I was also told if I returned the car earlier I would not be charged for the earlier days used. I returned car 2 days earlier on October 8th. I asked the manager for a credit and the manager said he could not adjust the transaction as it was placed in at another airport. I also noticed I was charged an upgrade fee 461.49 Euros. I followed up calling and emailing both Herz and Auto Europe and neither one of the company's has been able to assist me. My agreement states, "All car rates are guaranteed in US Dollars, all local fees are billed in local currency." My rental Agreement also stated your rental includes "* 19% Sales tax as of Booking Date: 24-Sep-2014." CDAR Basic Rental -Insurance Optional Volvo V40 or similar Compact 4 Door Car Automatic With A/C. I was charged a addition 168.64 euros in tax. This adds up to 630.13 euros in additional charges. The conversion rate at the time of the transaction was 1.32 dollars to euro. This converts to 831.77 in additional charges. I ask that Hertz corrects this overcharge. In additional, they should also refund two days of nonuse for the car being returned earlier. read more

This was by far not only my worst car rental experience with Hertz, but my worst car rental experience ever. The pick process was a joke. First of all, no Gold Service counter, so I had to wait, and then go through all the machinations one normally does if they're not a preferred customer. After finally getting to the front of the line, another customer interrupted to complain that the car he was given didn't start, so the agent helping me ceased doing so to go help him, and was gone for over 15 minutes. They gave us a stick despite specifically requesting automatic (and paying the additional cost for that). The "directions" to find the parking lot from the office inside the station were a joke, forcing us to return after 10 minutes of walking back to the office where he hand drew us a map (b/c obviously printing a simple map in advance is beyond their capabilities). There was no human stationed inside the garage (which smelled horribly of urine inside the elevator), making it clear why that other customer had to return to the office to complain about his car not starting. This also means that if we'd had any issues with the car, such as damage that hadn't been recorded, we too would have had to walk almost 10 minutes back inside the station to get a human to review it. Then, the car broke down an hour outside of Frankfurt. Then I just had to call Hertz customer relations b/c Hertz charged me for the fuel (at premium prices) for returning the car "less than full" on the broken down car (cause, like, after the car breaks down, I actually have the opportunity to refuel it first?) Absurd. read more

Hertz Car hire München Airport, I had prepaid voucher for 260€ .When I arrived to the desk I was forced to take additional insurance for about 300€ by very unfriendly sevice person! What the Service Person forgot to mention was that in Addition they Charged me for 91€ for "Service fee". I think the way Herzt make ist Business at the Airports in very dishonest. Check every document very carefully before you agree to pay anthing and ask them to explain in Detail what you will be charged in total. They use every Chance to Charge you for nothing. I made a rclamation and they replied: "The Fee of 91.57 euro is are automatic service fee on all Airport. " They just Forget to inform the customers about it. Try to avoid Hertzt is my advice. read more

Having been a preferred member for more than 10 years, I can attest to the poor quality that has befallen Hertz: 1. The ordering website is purely clickbait. I thought I was reserving a 3 series BMW (German airport pickup), yet was given a Ford station wagon upon arrival. Only in the world of Hertz would that be considered an equivalent vehicle. When walking through the lot to the car, I saw zero BMWs, and a myriad of Fords, which confirmed that they never have any BMWs available. 2. After complaining about it at pick up, the agent, in order to appease me, offered me a free tank of gas and a free second driver. Even though my wife had no interest in driving, I relented (after being insisted upon by the agent), as I felt it would make the agent feel better about my complain about the car. When I received my credit card bill a month later, I noticed I had been charged for a second driver. 3) I called Hertz to relay that a) my wife never even sat on the drivers' seat, and b) I only accepted the agent's offer because I thought it was free and was a way of him apologizing, Hertz offered me a 50% refund on this charge. 50% refund on a charge that had $0.00 cost to them. Unbelievable. I am convinced that the second driver feature is some commission-based scheme for the agents and I intend to never rent from Hertz again. I'm only writing this scathing review as it has been 30 days since I emailed Hertz directly with this complaint, and have yet to receive a response. read more

Just rented a car with Hertz in Berlin for two weeks, and upon returning on Sunday morning at the airport, I could not find any gas station open and had to return the car with half a tank. There is charge now on my credit card of 260$, 5 times over what would cost me to fill up the tank. Just be careful and make sure you return full , otherwise they will rip you right off. I called Hertz Berlin asking for help trying to minimize the charges, the said nothing they can do. I understand paying twice as much , even three times , but that was a clear rip off from them. We travelled a lot and use them wherever we go, as loyal customer having been associated with Hertz for quite some time, but after this, we will no longer be using them. read more

After reading what I now see as bizarre reviews (for instance calling a mid-size car an SUV and photographing it) I must say that renting a car for two weeks from this outlet was a breeze, not even close to the nightmares that are conveyed on this site. I DID reserve through AutoEurope and chose the best insurance option; yes, costly, but unavoidable I would think for an American. My flight was nearly three hours late. The man at the counter (no nametag) was friendly and helpful and had me on my way in minutes. The car (a Ford Focus) had GPS installed, so there was no additional charge for it. The car ran great for the nearly 2000 kilometers that I drove. Returning the car was also a breeze; when providing proof of fuel fill-up, the friendly woman in the garage said it wasn't necessary since the gas (well, diesel) gauge indicated a full tank. All in all a painless and swift experience. I will rent here again if the opportunity ever again arises. read more

Scam, beware please! Never rent with Hertz (at least from that location)!!! I have rented a car for 1 day, declined CDW insurance with them. Upon the car return Hertz people immediately found the 'problem'. It was the smallest dent you can imagine, barely seen with a naked eye. Of course it was not mine, I am 100% positive. But since I could not see it, and did not report it, before I left the location a day earlier, they blamed it on me. In addition, they charged me extra money for gas, although I have filled the car completely before return. Now they are charging me almost $1000 for the 'damage', a size of a flea.. stay away from this place! read more

No one should rent from Hertz or its affiliates in Europe - especially Germany - and more especially at Frankfurt. I rented last year in October, and on returning to the airport, was shown 3 minute scratches that I was supposed to be responsible for . The return bay is well lighted, while the pickup spot is not. In any case, 3 scratches that you could not see from a few feet way on the right side of the car - no big deal right?. So I signed the return sheet that specified the 3 scratchs only. About a month later, a $2200 charge appeared on my AMEX card from Hertz Germany. I had taken primary insurance coverage from AMEX Assurance, so I referred it to them. Both they and the credit card company asked for documentation and received none AMEX reversed it and the Assurance sub closed it. A few months ago, I was contacted by a sleazy collection company (based on published complaints), so referred them to the AMEX Assurance sub, and this time they provided "documentation". It showed pictures of damage (not sure all of it was from the same car) plus an estimate for "only" about $1600. Note that these were all from 2015 - months after I returned the car in early October 2014. Unfortunately, as I had learned after the initial notification, the claims at AMEX are farmed out to an outfit in Ohio that must train them for about a week, as they were the least knowledgeable I have ever dealt with (and also lazy with respect to my claim). After a month, they said they were going to pay it, as they did not have any documentation to indicate it shouldn't be. Lesson - always take before and after pictures in Germany. However, I pointed out several times that we had their return inspection statement that indicated ONLY 3 SCRATCHES ! They were claiming damaged bumpers and other scrapes elsewhere on the car - again months latter. I feel that they should have been held to their own signed turn-in report - otherwise what is to protect renters for being billed for damages to the car after that. The answer in AMEX Assurance 's case is apparently nothing! I went over with this with a neighbor who is a real claims adjuster with a real insurance company who said flat out the turn-in report should govern. He also said the adjuster in Ohio should be fired. The net result of this financially to me was nothing (unlike many posters here that got burned), but it left me angry - both at the authorities in Germany who have to be aware of this (did not know Germany was a 3rd world country), the Hertz parent company who has to be also aware of this also, and lastly AMEX Assurance - which rewarded this scam. I have rented there from Avis and Europcar (the rental company - not the US broker with a similar name) a number of times with no issues - so recommend using them and don't even consider Hertz or its affiliates. Hertz offers the lowest rates (and are pushed by AAA over here), but the other companies are more honest and reliable, so as a result - cheaper in the long run. read more