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    Hertz

    1.4 (18 reviews)
    Open 6:00 am - 11:00 pm

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    13 years ago

    Really good service from the car pickup staff with additional information regarding our route we were going to take.

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    Sixt

    Sixt

    1.9(42 reviews)
    1.1 kmFlughafen

    Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by…read morethe email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price.

    Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

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    Sixt
    Sixt
    Sixt

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    Europcar - Front entrance

    Europcar

    1.4(5 reviews)
    1.9 kmFlughafen

    I known this is Europe, specifically Germany, but the customer service was terrible! I confirmed my…read morereservation for an early morning pick up. Upon landing, on time, I made my way to the rental car area. Every rental car counter was open, so I thought it was weird that despite having a worker sitting at the counter the glass door to the Europcar place was closed. I approached the glass door with my bags, and the lady ignored me the beat she could before eventually looking up and saying 'not ready yet' and suggested she needed another 20 minutes. So I waited. Watching every other counter process costumers and people leave with keys for their cars. Finally the lady pushed the glass doors open. Just in general rude, talking to the other customer service rep and customer more than addressing me. Finally got my car. Great car, terrible customer service. Do NOT recommend. I will never use Europcar again.

    My boyfriend and I booked a car months in advance and when we arrived at Europcar in Terminal 2 an…read morehour early, we were told that the car was being delivered from Terminal 1 and to come back at our designated pick-up time. Fair enough. When we returned at 11am (our pick-up time), the car still wasn't ready. At this point I was still fine with it. There's no use getting aggravated over a few minutes. While I waited, I asked one of the staff members in English about Europcar's insurance options. He was nice and explained everything to me. After our chat his manager talked to him, in German, about how to better pitch insurance to customers. While she had no way of knowing that I understood what she was saying, I still found it in incredibly poor taste to do that in front of a customer. Fast forward an hour and we were still waiting on our car. When it did arrive, it turned out to be a completely different vehicle from what we expected. However, since we were already running late, we didn't make a fuss about it and drove off. I've had great experiences with Europcar in Germany in the past, so I was really disappointed with what happened at Frankfurt airport. The one bright note was that dropping off the vehicle was a breeze. There are two Europcar locations at the airport - one in Terminal 1 and one in Terminal 2. While you have to pick up your car at a specific terminal, you're free to drop it off at either location. All we had to do was park the car and hand off the keys. The attendant did a quick visual inspection and sent us on our way within a few minutes.

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    Europcar
    Europcar

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    Buchbinder

    Buchbinder

    1.1(142 reviews)
    0.0 kmFlughafen

    WHAT A NIGHTMARE!!!! NEVER AGAIN I rented a van in Berlin…read more They gave me a van with damages and dents all on the right side of the vehicle. The rest of the vehicle was fine. I signed the protocol saying I acknowledge the damage. I returned the vehicle as I received it and the next day they said I put new dents exactly where the other dents were. I showed them the protocol and they continued to say I put the 'new' dents on the vehicle. Now they want to charge me EUR 1300 for damages when the rental was meant to be EUR 230. The case is in review still but I continue to get letters of demand for the outstanding money. I have had to get a lawyer to assist further. If I could write the following in a bigger and bolder font I would .... DO NOT RENT FROM BUCHBINDER!!!!! THEY ARE COMPLETE LIARS AND SCAMMERS!!!!

    Ripoff! booked a car in Germany through the Thrifty site,…read moreand when we got there the name was Terstappen, and they had a laminated notice that you HAD to have at least $75k USD coverage or buy their insurance (our cc only covered $50k), and I searched for this info before the trip & even contacted Thrifty, but was never given this info which is clearly a ruse to force you to buy their expensive insurance. Oh and I did have the letter stating our coverage as $50k & was told that was not enough, so why is this infomation not available clearly presented? No, it is hidden so you don't know until you arrive tired & already having paid for the car. Never again, will always use Sixt if renting in Germany. google terstappen & see all the warnings! oh & they tried to make use fill a claim on a mark where the suitcase rubber left a smudge on the bumper! I flatly & calmly refused. Clearly a scam to make money off the insurance company.

    Photos
    Buchbinder - Bottom - the protocol showing where the van was damaged when I picked it up.  Top - Damage in the exact same spot which I apparently caused.

    Bottom - the protocol showing where the van was damaged when I picked it up. Top - Damage in the exact same spot which I apparently caused.

    Buchbinder
    Buchbinder

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    Hertz - carrental - Updated May 2026

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