AVOID AT ALL COSTS! The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue. read more

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border fee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off... read more

Absolutely the worst customer service ever. The worst. We left the airport, arrived at our destination and there was no key fob in the vehicle! The people were setting our car up at the airport, putting the child seat in and we think he put the key in his pocket! We have called over and over and emailed and no one will help us. We are SIX DAYS INTO A CAR RENTAL and WE STILL CANNOT START OUR CAR! Do not use hertz- they do not care one single bit about their customers!!!!!!! read more

I booked a car from Dollar Rent a car. It was a price a little lower than from other companies. What they didn't tell me before was, that they only accept an insurance from your Golden Master Card or Golden Visa. They refused my (better) Platinum Cards. Instead they asked 40€ for insurance per day. Total rip off. read more

My husband and I reserved a midsize car with automatic transmission, and instead were given a huge 9-passenger van -- not something most people would want to drive on the Autobahn. We were told that this constituted and "upgrade" and we had no recourse. We drove it to Nuremberg and tried to exchange it for a smaller car there, but were told there were no available cars. So we turned it in and travelled by train! read more

To weeks in a row we were travelling to France via Frankfurt to work. Both weeks there was made a reservation by our company for a car. The first week there was no problem with neither reservation or our mastercard. Week 2 we couldn't get the car because suddenly they no longer aceppted our type of mastercard.. so we stranded in Frankfurt there was no help at all from Hertz. Thank god we work for at big company in Denmark. They paid for a taxi from Frankfurt airport to Longeville les Saint Avold, but we are never gonna use Hertz car rental again!!! read more

Contrast for you ... Hertz in Frankfurt airport inspects your returned car as if with a white glove and microscope charging you for the smallest thing. I was charged 584 euros for a very small dent on the front bumper that could have easily been caused by a small pebble on the road ... not justified. The customer service person was rude and aggressive as well. Contrast that with Enterprise at the same airport ... they immediately said "thank you for renting with enterprise ... what can we do better?" ... without much of a glance at the car. Hertz is terrible at this airport ... I will never rent from them again. read more

Sunday night 11 pm, arrived at Frankfurt airport terminal two, the Hertz rep told me that my car is at terminal one. Why? They didn't have my flight number so they assumed I'd arrive at terminal one. As a Hertz Gold club member I hoped that he would quickly change my reservation and give me a car in terminal two. Wrong. I was the only customer at the counter but he sent me to terminal one. Waiting for the bus, a 10 min bus ride and a looong walk through the parking garage and a very slow elevator. All in all 30 min until I made it to my car in the Hertz Gold area on the fourth floor of the terminal one garage. My name is on the Gold club list. A car is ready for me: A Ford Focus in lot number 58. Done? Nope. The car is locked. No Key. No personnel. No phone number. Found a number for Hertz Frankfurt airport online. Called, but no service after 11pm! Very frustrating! So I walked back what feels like half a mile to the terminal one Hertz counter. Three hertz reps chit chatting... I clearly spoil an otherwise slow night. One rep asked if a Fiesta would be okay. I cannot believe what I hear and ask for at least the Focus that was reserved for me. "Sorry, the keys on the fourth floor (Gold members) are all locked". So I walk back half a mile to the garage and after 50 minutes I finally sit in a Ford Fiesta that accelerates to top speed of 100 mph or 160 km/h in 3 minutes on the German Autobahn. Wow! Thank you Hertz Gold for the worst customer experience! read more

I am not a review guy, however when charged nearly $600 for unknown fees by hertz, I'm not exactly happy. I I received no answers from hertz for the charges, and disputed the charges with my credit card company. However, hertz disputed my dispute, wth. I now have to spend a ton of time on the phone with my cc company and hertz, probably to no avail. I returned this vehicle in exactly the condition that I received it, but with less gas. So I expected a charge for gas, but I didn't know I was filling up a yacht!! Just think twice about using Hertz in Frankfurt airport, and Hertz in general. This seems to be a common practice for a shady company. read more

This was the worst hertz experience I ever had. dropping car in terminal 2- pretty easy to find, signs are visible. Attendant circles my car and notes damage to back bumper- which we reported on pickup. Showed him the paperwork but he states the damage is not circled on the paperwork photo so needs to put in a claim that we damaged the car. Car was also more than we were quoted online in USA when we rented . He said go to customer service to deal with that. We go to customer service and she says nothing she can do because car was rented in Munich. I show her the damage paper and I ask her to read it to me- it's in German. It says bumper is damaged!! I then return downstairs to the original attendant and tell him customer service read the paperwork and says the bumper is damaged. He says "oh". He then puts through the paperwork and charges the rental ( still more per week and extra days than we were quoted from hertz in USA and I had the paperwork) Went back to customer service and she says she has no idea why we were charged more. Will deal with this when I get back to USA and I'll refrain from what I really want to say now... But I will say that the bad reviews on this site did help me because I gave myself an extra hour at the airport just in case all the bad reviewsabout hertz in FRA were true. They are. read more

3 days ago, I picked up a car in Amsterdam airport that I returned in Frankfurt airport. In Amsterdam airport they gave me a car with German license plate. Before leaving the premise I carefully checked the dents on the car as I know hertz Frankfurt is a scam. I asked the agent to write on the rental paper two dents that they did not write on the initial agreement they gave me (very small dents) - no problem, they added those to the report (although he said that the dents were very small and hertz do not care about those - in fact they were very small: less than a coin of 1 Euro cent). When I arrived in Frankfurt, the hertz agent wrote on the returning paper that I had one dent and that the papers for the license plate registration were missing. I successfully managed to remove the dent from the report by showing the rental agreement. This morning they charged me approximately 200 euros to renew a registration paper for the car. I have been renting frequently cards for the last 20 years (currently gold president at hertz). Firstly I never check the registration papers unless the hertz agent show them to me (which they rarely do). Secondly, Who on earth would steal registration papers from a car?. To the contrary, I am the person who should be compensated as hertz has been giving me a car in Amsterdam with no registration paper and I have been driving illegally for couple of days on roads... So another mess that I have to deal with hertz Frankfurt airport (two years ago they reported a dent on a trim that they charged me for roughly 600$). I was able to make an opposition to my credit card company which I had to defend for roughly 8 months but was successful at the end. My advise, avoid returning cards to hertz Frankfurt. They have a successful scam operation... read more

If it was possible to give less than one star, I would. In fact, I would give negative stars. I have literally been negotiating with them over 6 months. I have been unjustly asked to pay them 1200 dollars for a damage I already paid for. Now I am being told a collection agency will be coming after me. Every time I call or email the correct department, I am told that I will get a response and need to wait 7 days. I call back 7 days later and they say they are unaware that I have called before, even though I have call log numbers. They claim they cannot access certain other departments if I have talked to them. This has been a vicious cycle. I have emailed the correct departments on numerous occasions without response, even though I am being told I am unresponsive. I am not a uncooperative customer, and am a very reasonable person. However, I am currently being bullied by a very large company into a payment that I don't deserve. I have literally told everyone I know and will continue to to rent from any other company than Hertz, especially internationally. read more

I prefer to give this place a zero rating. RIP off is the only thing I wish to say with horrible customer service, both at counter and in garage! I rented online through Dollar and HERTZ was the one who rented me the car. Instead of the cost being 527 it is more than double in price as they have all the hidden fees to include not accepting credit car insurance. Also, the GPS they gave me did not work one darn bit. Horrible horrible service and I am not afraid to state it! I didn't expect anything but the price that was quoted to me when I booked online.....such a rip off. I will never ever use this company again. The review won't do anything as they make money regardless-they don't care to make things better. Disgusted! read more

Absolute worst company ever. They will rip you off and leave you with no choice in a foreign country after hours of travel. Total bait and switch with their online prices. You arrive thinking you're all paid up and then they tell you that you have to take insurance coverage. Then theyll charge you 250 euro for 6 days collision only insurance coverage and scare you into taking my telling you otherwise you're liable for 20,000 euros. A 0 star would be more accurate. Should be ashamed of themselves. read more

Really good service from the car pickup staff with additional information regarding our route we were going to take.

Made reservations ahead and got a quote for $724.00. I marked no insurance at the time. When I arrived at the airport and went to get the car everything seemed ok. Gave them my reservation number and stated again that I do not want extras like insurance. They did not say anything just asked me to sign the agreement so I can get the keys and car. Here where things went wrong. I admit I did not read the 3 pages assuming everything is as in my previous agreement. After a 11.5 hour flight I just wanted the keys and get on. Signed the page assuming it is for the release of the car to me. When I brought it back I was presented with a bill for $2500.00 3x the initial quote. My complaining did not help, I apparently signed that I want insurance which I verbally declined at the counter and also had marked no on the initial rental agreement I made several month ahead in the USA. They really stuck to me. With a price difference like that you would think they might point it out. Be careful about signing anything, you cannot assume anything. Shame on Hertz. It all happened 06/09/2013 read more

Hertz is by far your worst choice when renting a car in Germany or anywhere for that matter. Don't be fooled with either going directly to Hertz or by going to Car rental.com. They are both very poor choices. Go with Enterprise or Avis or even Budget, but don't use Hertz, EVER! For any rental. I used them on a pleasure trip over Christmas in December 2015 and the 330.00 quote turned into 830.00. Taxes and an extra driver for one day, turned into a 500.00 over charge. The customer service reps in Germany spoke very poor English and couldn't even write down a simple request. They are the worst communicators and take forever when they do get back to you, if they do. Just stay away from Hertz unless you don't mind paying extra and or being ripped off. The best word I can think of to describe them is TERRIBLE!!! Actually, I can think of many other words, but that is the best for this situation. Take Care and Good Luck if you choose to use them, but don't say you were not warned. read more